Rated 4.2 out of 5 by 384
Rated 1.0 out of 5.0 by dabbs44 uncomfortable
First time at this location with a tour and my bed was a sunken pit. When I left a message at the front desk, they contacted my tour guide and suggested that I was not giving then the proper information (I was lying) and they found nothing wrong and that mattress as they had actually changed that mattress within the last three weeks. Really... I have pictures.
December 11, 2013
Rated 5.0 out of 5.0 by Lyn1952 Extremely Helpful Staff
Sam and the rest of the folks at this hotel are outstanding. Everyone has a friendly hello and treats you like royalty!! In the morning the folks in the café are so ready to help start your day with a smile.
Extremely helpful - I recently stayed there and forgot my purse at another location - Sam issued me an additional card key and made that whole experience a lot easier.
The hotel is very clean - when we were there they were wallpapering and working on the floors.
Well kept and a great place to stay!! Thanks to all the folks there.
December 9, 2013
Rated 3.0 out of 5.0 by kwang this is really good staff. but that it.
this is really good staff. n good bed.
but only that.
Causing coughing dirty carpet and the fan(Heater).
cant open window.
sometimes very Unpleasant odor, and headaches.
Without cheaper price and not a good traffic Condition.
but really good staff. normal breakfast.
December 6, 2013
Rated 5.0 out of 5.0 by Amber505 Loved it!!
We stayed for 6 nights for thanksgiving, 2 adults 2 kids, we were so comfortable. Rooms very soooo clean and had great views. We loved that shuttle to the city. It was such an awesome trip we are already planning our next stay!! Breakfast daily was so good and convenient. Also nice hot coffee or tea waiting for you in the front by the elevators was a big plus after a long day in the city and it being cold out.
December 5, 2013
Rated 5.0 out of 5.0 by Bridget17 Back again
We are back for another visit. The hotel meets our housing needs when we come to visit our relatives nearby. Its location, rooms, service and affordable price keep us coming back.
December 4, 2013
Rated 5.0 out of 5.0 by tritonegoddess Must for NYC Trip
Stayed here after spending the day in NYC. A great room for a much reasonable price than those in the city. At first we were worried about the noise level seeing as the hotel is off US 1. However, after entering the room, you couldn't hear any real outside noise. Excellent customer service and very personable staff.
December 3, 2013
Rated 5.0 out of 5.0 by kasani excellent service
thank you, it will be great to stay at your hotel.
November 30, 2013
Rated 5.0 out of 5.0 by PaandMa Great Place to Stay
If you want to visit New York City, this hotel gives you that option without paying New York City prices. There was a shuttle service that took you to Times Square for a minimal fee (one way or round trip) which proved to be a jewel for us. Hats off to Mila and the breakfast staff for such a great breakfast experience.
November 26, 2013
Rated 5.0 out of 5.0 by jithen my 2nd stay experience
Like before both HEENA & SAM accomodated my last minute reservation request and took care of stay very well. Best part of the flexibility that they offered for me for a early check-in this time as i took a RED EYE flight from SFO to JFK and had to take a shower and change before i get to work. Thank you folks. You are very customer friendly and supportive. Thank you.
November 24, 2013
Rated 4.0 out of 5.0 by Missangie614 Great value!!!!
Enjoyed my over night stay. The room was very well kept and clean.
We slept very comfortably in bed. For the price we paid it was excellent.
I would recommend this hotel to my family and friend. I plan to use this hotel when ever I'm in the area.
November 21, 2013
Rated 5.0 out of 5.0 by sslinas very good
the staff was friendly easy chick in East check out
November 20, 2013
Rated 5.0 out of 5.0 by eldergunter80 AWESOME EXPERIENCE!
From the time, we stepped in the room, we were instantly impressed....From the beginning to the end, we were satisfied. Beds were comfortable! Rooms were clean....Just a wonderful experience!
November 18, 2013
Rated 3.0 out of 5.0 by Radisamx Room
Room Carpet not clean in general
Walls dity in some parts
November 17, 2013
Rated 5.0 out of 5.0 by Judy1963 Great Service and clean rooms
Very convenient to NYC, great service all around. Would stay there again.
November 13, 2013
Rated 5.0 out of 5.0 by TwoSunners Pre-Cruise stay
This is our second stay at this property. It is easy to get to on our way to the Lincoln Tunnel. We drive out to the NCL Pier 88 in the morning and arrive there whithin 15mins or so.
The staff we interacted with were very courteous and helpful. CHeck in was quick, luggage carts available and parking was easy. The room shows some wear but was overall clean and comfortable. The Wifi worked as advertised. THe beds were quite comfortable and the room was quiet. The shower had plenty of hot water for all of us (4 people). Breakfast was typical of Holiday Inn Express so we had a great breakfast before starting our day. It was quite busy but they did not run out of anything. THe morning desk staff was equally efficient and provided us with a "short cut" from the parking back to route 3 and the tunnel. The overall cleanliness of the property has improved from our stay last year.
Thanks for another pleasant stay!
Overall, it is a great place to stay over at a very reasonable price. It would also be a great base camp for those wanting to visit Manhattan but save some $$$.
November 13, 2013
Rated 5.0 out of 5.0 by IanE44 Excellent alternative for NYC
Stayed here at the beginning of October with my 18 year old son. Had read scare stories about the bus but using the info from the hotel staff it all worked easily. We had one small problem when the NYPA changed the bus stand due to works but otherwise fine. We tended to get the shuttle to/from the ToysRUs.
On our first day we couldn't find the hotel but a quick phone call to Reception sorted us out. When we got there, hot and bothered, the lady receptionist immediately offered us some water, heavenly. We were welcomed as Rewards Club members and given an upgrade. The room was immaculate , large and quiet. All staff were friendly and efficient. Would definitely recommend the hotel and will stay again when in the area.
November 12, 2013
Rated 5.0 out of 5.0 by Eloliva81 Great place to relax!
Awesome customer service from Marie and staff. The room was very comfortable. The location of the hotel was ideal. It's right off the highway and close to a lot of attractions.
November 11, 2013
Rated 4.0 out of 5.0 NYC - Live With Kelly and Michael
Received free tickets to watch the taping of LwKM. Priced rooms in NYC and decided to stay in NJ. Property is close to the city with free parking and to transit. The property was clean and the front desk staff was friendly. Breakfast was not that great but it was free so we made the best of it. The only negative is the small shower but again we made the best of it. Would recommend the hotel.
November 11, 2013
Rated 5.0 out of 5.0 by jithen my 1st stay experience
I have been travelling to NY and NJ client offices every other week for last 2 years. Have been staying in NJ and travelling to NY for my meetings. I searched for this property to stay closer to NYC and talked to SAM at this hotel to make my 1st booking. Right from reservation thru my 1st stay, SAM made it a very nice experience for me and i would love to stay again in future. I found this property very clean, good reception, customer friendly people, spacious parking, decent breakfast, rapid check-in, check-out, welcome kit with water bottles and snacks. In summary, stay at this property was a good value for money and my requirement to stay closer to NYC was also meet. Thanks again to SAM and his team for making my stay a good one.
November 10, 2013
Rated 5.0 out of 5.0 by StageCoach210 Bed was wonderful!!!!
One of the main reason for my staying at Holiday Inn Express is the large comfortable bed.
November 7, 2013
Rated 5.0 out of 5.0 by Michel007 Great stay for visiting NYC, both private as businesswise
For our family holiday of a week, boys 9 & 11, it was great place to stay. Safe area with good connections of safe public transport only minutes walking from hotel, at a fait rate. The free parking at the hotel is great so near NYC. Rooms were good for our 4, what you expect from a large company in a busy area as New York. I've recommend alreadt the place to half a dozen people in just one week
November 2, 2013
Rated 2.0 out of 5.0 by Mnm2013 Disappointed
We stayed on a Sunday and checked in after a long day of driving, looking forward to a restful night. The room given to us was right next to the elevator so we went back downstairs and asked for a more quiet room, far away from the elevator as possible. We were reassigned a room just on the other side of the elevators! The girl and the guy at the reception seemed to have NO clue about the layout of the rooms. When we asked for another room, we were told there was nothing else. That night, we were woken up at 1am by a family with screaming kids that we overheard for almost half an hour.
Next morning, when we checked out, a different person was there and she asked if everything had been ok; when we mentioned our dissatisfaction with the location of the room, we were told that there were lots of available rooms and we could have been put in a much better room!
Location of this hotel is unappealing, between a highway and an overpass. As a 1 night, passing by spot, it could be ok but not more.
October 30, 2013
Rated 5.0 out of 5.0 by NigelH1803 Super Convenient !!
The Hotel is perfect for low cost but comfortable accomodation and 20 min access to Times Square via the Hotel shuttle (private contractor) even after hours the shedulked service runs every 10 mins or so and involves only a 5 min walk to hotel - super easy !!
Staff very friendly and keen to help.
Beds very comfy, after pounding the pavements in the Big Apple - a good nights sleep assured.
Not much immediatly outside the hotel though.
October 27, 2013
Rated 5.0 out of 5.0 by keat Great stay
hotel was great only thing is the curtains don't shut we took the blanket at the end of the bed and draped that over the window that worked fine. Breakfast was awesome the ladies work really hard. would totally go there again!!!!!
October 26, 2013
Rated 5.0 out of 5.0 by john0304 comfortable and nice hotel
This was a great place to stay. Didn't want to stay in Manhattan, this was the perfect alternative. Great room, was nice to be able to take a shuttle into the City. night front desk stuff Keith was so friendly and helpful, as we check out middle of the night, he brought us b'fast, and force us to have a fresh coffee, would like to personally thanx to him as he made our day, No hesitations about staying here
October 24, 2013
Rated 1.0 out of 5.0 by rcl123 This property is in need of complete renovation!
The smell in the room was extremely strong of smoke and foul odors!
October 22, 2013
Rated 5.0 out of 5.0 by kyour overall great experience
very convenience location to go to ny, awesome staff and very great customer service, night guy been help ful, comfortable bedding, has a good sleep, and great b'fast,
October 21, 2013
Rated 5.0 out of 5.0 by Venda EXCELLENT ALL ROUND!!
Originally booked for 3 nights and because of our welcome, excellent service and VERY comfy beds we ended up staying for 2 and a half weeks. We had a bad experience coming from JFK to New Jersey, so we were wondering if this was what it was going to be like all the time as we had never been to NYC before. that thought went out of our heads as we were greeted with warm smiles (by Sam, who is a gem!) and friendly service, they could not help us enough. Breakfast in the dining room was great, food was excellent and staff always smiling and helpful. Honestly we had been traveling for many weeks and had stayed at so many hotels, this Hotel (& staff) beat them all!! Highly recommended.Its not the Ritz, but hey, why would you stay there when you have such great service here? I know its a bit far out of NYC itself but never fear they have a $7.00 round trip shuttle bus hourly to and from Times square every day!! First bus in is 8:00am and last bus out the city is at 10:00pm. There are few very good shopping malls very close also. My husband and I had the best time there and I am sure you will too.
October 20, 2013
Rated 4.0 out of 5.0 by 2cramped2move Cramped Room, but overall good hotel
This hotel is nicely maintained, the beds and amenities are in good condition and are as advertised. The breakfast is very nice, and the shuttle service into Manhattan is a great service which we greatly appreciated having. Our ONLY complaint was our room. We reserved a typical 2 Queen Bed room. However, our particular room (#429) is situated around a stairwell, and so the inside of the room is smaller than a normal 2 Queen Bed room. We arrived at this hotel after our first full day in Manhattan and were frankly too exhausted to even ask to change rooms. And the next nights our exhaustion level only increased, so we never did ask for a move. However, the hotel staff should know and understand the layout of the rooms in their hotel, and they should NEVER put a family of four staying in their hotel for three nights in a room as cramped as that. There was no room at all to walk on the side of the bed by the window, and the entrance to the bathroom (which did not have a bathtub but only a shower stall) was on the wall next to the other bed. And the walkway to get to that bathroom door was maybe a foot wide. The chair that should have been in the corner by the far bed was situated at the end of the walkway into the room and the ottoman was actually next to the chair IN the walkway. And this walkway was very long and narrow, no wider than the width of the door to the room. Needless to say, we were extremely disappointed to be put into this extremely cramped room ... four people with barely enough room to set our suitcases anywhere. Like I said, our exhaustion caused us to endure it, but it was very disappointing to be a 3-night paying customer and get this kind of a room for four people. They should have given this room to a party of one or two people. In fact, this room should just be a king bed room. That would work MUCH better. So if you're a large party, don't let them give you a room ending in "29". When I told the desk attendant about this when checking out, she tried to comment that I should have reserved a deluxe room. That to me made it plainly clear that the hotelo staff does not know the layout of this room and how it is subpar for the room type for which it is designated.
October 20, 2013
Rated 5.0 out of 5.0 by marie00 Friendly staff-good shuttle bus
We stayed here with our family and found it a good value. The staff were helpful and friendly, the rooms were spacious and clean, and the breakfast was good and had many choices. The shuttle bus service into New York City worked very good for us, we used it over a number of days.
October 19, 2013