Rated 4.7 out of 5 by 180
Rated 5.0 out of 5.0 by Mary27 Great service
First time staying at this particular Holiday Inn Express and the service was great. As a platinum member I was greeted as one and even though my room was already ready, when I asked for an upgrade the desk clerk said she would see if there was any available and when there was, we got it. I think her name was Madge but she made our stay great. We are spoiled now and in the future will probably book that type of room and all because she took the time to look and not just tell us there was none available. We have traveled to that location many time and have stayed at all different hotels in the area but not anymore. I would recommend this hotel to anyone.
June 24, 2014
Rated 5.0 out of 5.0 by Mimi80 A great team that care about their customers
I can not say enough about the staff and their kindness and thoughtfulness. I have been there for a great deal of time due to my job. From the first day I arrived Jimmy, Sue, Anthony, Marcy made me feel welcomed. They are very caring individuals. The clean team I call them are so thorough and have made me feel at home. I appreciate them so much. I can truly say this is the best hotel for customer service. Kudos to all of you.
June 23, 2014
Rated 5.0 out of 5.0 by aeiouy overall expeience
This was a great stay! Staff, hotel property, room. and food were all excellent. Great décor, quiet public areas, very clean...absolutely nothing to complain about. We will definitely stay at this hotel again.
June 18, 2014
Rated 5.0 out of 5.0 by SoccerStay Great value, staff and facilities
Stayed for a soccer tournament in the area...we loved it. Facilities exceeded our expectations and the staff was very friendly and helpful. The FREE breakfast was the bomb!!!! Good variety.
June 18, 2014
Rated 5.0 out of 5.0 by PapaBryan68 Large, comfortable room; great breakfasts
I had been staying at a competitor's establishment for previous six years. They increased their rates astronomically. Their rooms and amenities were not even close to Holiday Inn Express. We are glad we made the decision to change establishments.
June 5, 2014
Rated 2.0 out of 5.0 First Impressions are the most important
I stay at this same hotel due to a local supplier I vast at a min. monthly. Every other time, I get a little surprise. This time it was hair in the bathroom floor, multiple. This makes me think, is the rest of the room clean? Also when I went done to the desk, I requested from the desk agent to have the bathroom re-cleaned. She didn’t seem bothered by a customer requesting this. Then she made a call on the radio to the cleaning head, “this gentleman would like his bathroom wiped down, can you do it?" Is this a question, how about, we are so sorry you have a dirty room, would you care for another. I don’t like to bash hotels, due to thing happen, but I am really re thinking this place to stay in the future!
June 2, 2014
Rated 5.0 out of 5.0 by Ree411 My home away from home
Cozy accommodations and great customer service! This is always my first choice when staying over in DE for work. It's like my home away from home. The staff is amazing!
June 1, 2014
Rated 4.0 out of 5.0 by Alan jr. My stay
My stay was good. I would say that they need to get better equipment for the fitness center. And I would like to see some better choices like turkey sausage.
May 31, 2014
Rated 5.0 out of 5.0 by b-ball junkie goody
This HI delivered as advertised. Very friendly staff and excellent location, minutes to U. of Delaware and Delaware Park. Quality property...clean inside and out...very nice rooms with everything you need. Excellent choices and variety at breakfast. Conveniently located just off I-95. I've stayed at other properties in the area and this was by far the best of the bunch. Check in and check out were fast and efficient.
Great job folks!!
May 17, 2014
Rated 5.0 out of 5.0 by JT65 Excellent
Fresh and clean-- (Newly-built from look of it), this hotel is convenient to the highway and offers numerous dining options in the area. Ample, free parking and excellent customer service at the front desk. Room was clean and quiet. Pool and whirlpool an added plus
May 12, 2014
Rated 5.0 out of 5.0 Quiet and Clean
I love this Holiday Inn and have stayed here twice already. It's in a great location and probably the quietest hotel I've ever stayed in. The indoor pool is a bonus for any time of the year and the staff is great. I look forward to staying here again.
May 7, 2014
Rated 5.0 out of 5.0 by ReturnVisitor Very Nice Facility
We found this hotel to be quite comfortable and peaceful. The room was very clean and fresh in appearance - including the bathroom which we know is difficult to do. My only criticism is about the traffic flow in the breakfast area. This hotel has quite a few rooms and while the eating area seemed large enough to handle the volume, the area where you pick up your food gets crowded and difficult to work in - people go in all directions and there isn't enough space when many arrive for breakfast at once. My suggestion for guests is to just have patience at breakfast time and enjoy this otherwise very nice facility.
May 3, 2014
Rated 5.0 out of 5.0 by Randy5908 Geat Location
This property is close to campus, Easy to get to other locations, The Staff is very knowable about things to do places to eat. The place is well keep.
April 24, 2014
Rated 5.0 out of 5.0 by BonzP Would definitely stay again!
The front desk staff were very friendly and accommodating.
April 21, 2014
Rated 1.0 out of 5.0 by TravelTV3 No recognition
I booked this reservation through the IHG website and then modified it using my IHG iPhone app. However, the staff when I checked-in did not have my IHG member number associated with my reservation. She doubted me when I told her I was Gold Elite status. And, when I requested late checkout, she said she could only give me a regular check out since I wasn't Gold Elite. I don't know why they don't have updated information about their guests at this property.
April 21, 2014
Rated 5.0 out of 5.0 by Marwilli Great Place, even greater Employees
The hotel is warm and inviting. I travel extensively for work and this week, I happened to have stayed in three different hotels over a five night period. The employees were AWESOME. I had the opportunity to work with Jimmy. I have worked with him before on another occasion, and both times were just a wonderful experience. Whether it is a late reservation, late check in or just a change in plans. This Holiday Inn is by far at the top of their game, and I will go out of my way to stay here. They are top notch! Keep up the GREAT work!!!
April 20, 2014
Rated 5.0 out of 5.0 by OY5111 Exceptional as Always
I have stayed at thsi property many times. Every time is a great experience They value Platinum guests and their offerings are top of the class!
Keep up the good work!
April 17, 2014
Rated 4.0 out of 5.0 Great Hotel
Overall this hotel is a very nice hotel with comfortable beds and clean rooms. It has a indoor pool and hot tub so on those cold days you can enjoy the conforts of the hot tub.
April 16, 2014
Rated 5.0 out of 5.0 by MikeeW Always Great Services and Stay
Travel here often for business and are always greeted with a smile and made to feel like part of the family. Excellent hotel, great staff, and always comfortable!
April 4, 2014
Rated 5.0 out of 5.0 by music parent Consistently clean, comfortable and great service
Since we travel here regularly, we seek out the best deals in the area that offer a very clean,comfortable place. I'll pay a little more if I get more. We have stayed at this hotel 3-4 different times over the past 2 years and it is one of our favorite. In addition to staying here, we have stayed at other hotels in the area. This hotel has been consistently clean and the staff are very professional and courteous. With the exception of the Embassy Suites, this hotel has the best breakfast buffet in the area. Of course, you are usually paying much more to stay there. Be sure to check for the best discounted rates. This hotel is just off Rte 95 with the mall close by. It has always been quiet and the beds very comfortable.
March 27, 2014
Rated 5.0 out of 5.0 by McNette Nice stay
The staff was so nice when we first arrived they gave a map of the area, five different restaurant menus with coupons for a free appetizer or dessert. The room was clean and comfortable, very nice sleep especially considering we stayed in a newer "hipper" hotel the night before in Virginia and it was just an awful experience, this hotel was such a welcoming change. We had food delivered to the room from one of the local pizza shops and the front desk actually called to make sure it was ok with us to send the deilivery man up! The breakfast was really good too, my husband and I were so surprised and impressed by that. We've stayed at other hotels with a complimentary breakfast and this one was one of the best we've had in a long time! We would highly recommend this hotel and other Holiday Inn Express hotels to everyone!
March 19, 2014
Rated 5.0 out of 5.0 by Lainy Great Place
After a long day of traveling, we stopped here to take a break from the driving. It was pretty late, but the clerk was still very polite and recommended a place near by that opened late to eat. The room was clean and the breakfast in the morning was convenient and great.
February 26, 2014
Rated 3.0 out of 5.0 Poor Heating but comfortable bed.
Room 100 was cold when we checked in. Heat was off and temperature did not register on thermostat when I turned the heat on. Set thermostat at 75 and it only got to 67 at check out the next day.
February 15, 2014
Rated 5.0 out of 5.0 by BMTM clean, great breakfast area
Clean and comfortable, Nice pool area and workout room which was used by all. The breakfast was the standard that HIE puts out, nice variety, clean and neat. A special thanks to the people working in the breakfast area, I needed to clean a thermos before i checked out and when I asked for assistance I was greeted with a smile and a "no problem-we can help you" attitude. Just another reason why I continue to be a long term customer.
February 4, 2014
Rated 4.0 out of 5.0 by peachgirl12 Nice features
I was welcomed at check in and recognized as an IHG member. I was given a bottled water and a coupon for a free appetizer at a local restaurant...nice! The staff was friendly and most of them greeted me during my stay. Our 2 queen bed guest room was comfortable and nicely furnished, but the bathroom was not as clean as I expected. I loved the fact that the breakfast area had salsa, cheddar cheese, and hot sauce to add to the scrambled eggs! The pool area had comfortable furniture and was a terrific place to relax. The Great Room was beautiful and spacious. This hotel felt more upscale than other Holiday Inn Express hotels where I have stayed. I would certainly recommend this hotel.
January 28, 2014
Rated 5.0 out of 5.0 by ParxC1 Staff Member Jimmy was Great!
This stay was among the best expeirence I have had! I was greeted by friendliest the Desk Rep, named Jimmy who made sure to acknowledge my Platinum status and made me feel truly welcomed that I choose that location.
The property location was ez access ,its decor was georoues, clean & moderen. The room meet all of my needs & expecations which I have grown to expect.
Jimmy, made it all even more than just a stay, thanks.
January 17, 2014
Rated 5.0 out of 5.0 by The MS Spencers Outstanding!!
Everything was on point at this property! We stayed for 3 nights while visiting friends and family for the Holidays and truly felt like it was a home away from home. It is rare to experience this level of quality and value these days.
The staff were top notch with well-deserved pride in their work and genuine concern for the well-being of their guests. The property was exceptionally well-maintained and we especially enjoyed the courtyard area just outside the indoor pool (and the pool itself). All areas were immaculate and inviting from the lobby to the guest rooms.
We enjoyed quiet, peaceful rest in a fresh, clean room with a delicious breakfast each day. Our 8 year old son even remarked, "this is a great place!".
We highly recommend this location and will definitely stay again on any return visit to the area.
January 5, 2014
Rated 5.0 out of 5.0 by Heavymen Great Hotel
Very professional staff. I was welcomed warmly. I will definitely be staying here again. The room was clean and fresh!
January 3, 2014
Rated 5.0 out of 5.0 by kcat Excellent customer service!
The entire staff was courteous and accommodating, rooms clean and comfortable.
January 2, 2014
Rated 4.0 out of 5.0 by Wahoos Staff & Maids excellent and beds comfortable
This is a very centrally located site and we were very satisfied
January 1, 2014