Rated 4.3 out of 5 by 180
Rated 5.0 out of 5.0 by ttmmyy23 Great Location
I love that the hotel is near several restaurants and stores. I highly recommend this hotel.
September 3, 2013
Rated 5.0 out of 5.0 by BJP2026 Received great service from staff.
My family and I truly enjoyed this location for our family reunion and would choose it again. The staff was very courteous.
September 3, 2013
Rated 1.0 out of 5.0 by Robinosb Terrible Experience
Nice looking hotel, but really bad experience.
Arrived and checked in ok, but noticed a damp smell in the corridor leading to our ground floor room. It was even worse in the room where the carpets were actually wet. All the soft furnishings were very damp including the bed. As we arrived after midnight we were going to ignore the damp, but after ten minutes rest we had to return to reception. We were given another room in same corridor but this was just as bad.
When we returned to reception we were told that all carpets had been cleaned and all rooms would be like this. After insisting we were given a room on another floor. Luckily this was not so damp but room still was not worth money as it has a lumpy bed and weird smell.
If we had not changed room would have slept in car it was that bad! Can not understand why original room was let it was a complete health hazard. Staff were completely oblivious to why his was unacceptable.
August 31, 2013
Rated 5.0 out of 5.0 by HB1775 Courteous and Clean Facility
This hotel is a very nice display of what I feel a hotel experience should be like. From the very hospitable staff to the clean rooms every aspect is done right.
August 29, 2013
Rated 5.0 out of 5.0 by beardog Staff was fantastic
Everything about our stay was terrific. I'd stay there again. It was so convenient to everything we needed.
August 27, 2013
Rated 5.0 out of 5.0 by spock63 Very nice room,and excellent service
The room was very nicely appointed, comfortable bed and and all the necessary amenities including a rferigator to keep my wine cool. Bed was kingsize and comfortable, size of room was outstanding compared to your competition. Would highly recommed this property. Prices for everything were very competative.
August 26, 2013
Rated 2.0 out of 5.0 by CJJL microwave/ bed/ Service
We expected a microwave to be in our room--request granted swiftly. Our boxspring /mattress were UN-COMFORTABLE and if either of us want to change position, the noise woke us up.
Hotel Service was GREAT!
August 26, 2013
Rated 3.0 out of 5.0 by greg535355555 Restaurant staff not cordial or polite
wireless signal no good. bad tv channel receptions. and TERRIBLE RESTAURANT STAFF.
August 24, 2013
Rated 5.0 out of 5.0 by RABJ1 Great room, comfortable bed and wonderful service
This was my wife and I first time staying at Crown Plaza. I've stayed in several hotels, over the years, and Crown Plaza was the best. The room service and maid clean-ups were excellent. The staff was friendly, helpful and courteous. The hotel is in an excellent location adjacent to the outlet mall, Wal-mart, Sams Club and several eating places. What more can a person ask for. I highly recommend this hotel. Our stay was one week. We will be staying at Crown Plaza from now on.
August 21, 2013
Rated 5.0 out of 5.0 by Carolinafairy Loved It!
Can't say a negative thing, I really enjoyed the stay. Beautiful lobby, great room, great staff. I would def. recommend to others!
August 21, 2013
Rated 4.0 out of 5.0 by Erd46 Television
The television service at this hotel is the worst I have seen.
Very limited channel selection and channels would drop in the middle of the program.
Other then the television this a very good hotel.
August 19, 2013
Rated 2.0 out of 5.0 by crcdmc Not that great
I really expected more from a hotel that says they are a AAA four diamond. Pool area overlooks the street, rooms are dusty, and you can hear everything that happens outside your door.
August 19, 2013
Rated 5.0 out of 5.0 by NauralBeauty39 A wonderful experience
Once again I had a wonderful experience with the Crowne Plaza!!!!! As always the rooms were nice and clean the staff was all so FRIENDLY and nice and management was awesome!!!!
I always have a great experience with the Crowne Plaza and I will always be loyal to them. I'm my time of need and during a very difficult time the general manager & staff was a tremendous help to me and my family and made us feel welcome and made our stay very pleasant. I will forever be loyal to this chain of hotels
August 17, 2013
Rated 4.0 out of 5.0 by SailorGirl Attractive Decor
This is an attractive hotel and the room was beautiful. The beds were comfortable, room quiet, great room service. The front desk was a bit disorganized. Great shopping nearby.
August 16, 2013
Rated 4.0 out of 5.0 by Grace89 Good location for getting around in Charleston.
Lovely room, good location and nice pool (great cooling off after going to the beach)!
August 12, 2013
Rated 4.0 out of 5.0 by lk11 Great Service
Stayed one night for the beginning of my wife and I's Honeymoon. It was an amazing looking room and the staff was very kind and helpful. Made a request for some food and something to drink late at night and they accommodated us without hesitation. Fortunately we had reserved a room in the quite area and a corner room because there was a party going on in the atrium area. Overall experience was good. A great place to spend the night for a special occasion however it would have normally been out of our price range.
July 6, 2013
Rated 5.0 out of 5.0 by mrsvicki28 Helpful Staff, Lovely Hotel and Wonderful Location
My family and I enjoyed our weekend stay at the Crown Plaza - Charleston Airport. It's located in the perfect location across from the Tanger Outlet, lots of restaurants and less than a ten minute drive to downtown Charleston,
The staff was so friendly and helpful during our stay. They were sold out due to a family reunion and a class reunion ... sometimes that can mean poor service but not in this case. We received OUTSTANDING service all weekend long. I know they were beyond busy but they were always smiling and offering assistance or directions .. or just simplify making sure everything was okay with our stay.
I would love stay here again and will tell anyone traveling in the area about my awesome experience..
June 29, 2013
Rated 5.0 out of 5.0 by Youngladee22 Picture Perfect
I am the first to admit that when I shop for any product I like to visualize what I am purchasing so when I went online to search for a hotel I was captured by the photos of the accomodations. My husband's reply was, "It can't be really that nice for this price!"; however from the moment we walked in the lobby for check-in to the time we went up to our room, I was overly satisfied. Everything was just as described on the internet, if not better. It was family oriented and romantic all at the same time. The staff was warm and friendly even in passing in the hall ways. The bathroom in the King Executive Suite was to die for! I would stay again just for that. The parking is a little limited considering the area, but that was minor. Our overall experience was very memorable and whenever I am in Charleston this is exactly where I will lay my head again! Who wouldn't like getting every bang possible for their buck!
June 29, 2013
Rated 3.0 out of 5.0 by rob4herd Hotel
Hotel is really nice however if you have a room in the center of the property it is open to the bar located on the first floor which can be very noisy when you are trying to go to sleep.
June 26, 2013
Rated 5.0 out of 5.0 Nice Hotel
Nice Clean Hotel Lots of room really enjoyed stay.
June 15, 2013
Rated 5.0 out of 5.0 by fpelote Great Stay
I had a great time at your hotel ,very impressed with your lobby area
June 7, 2013
Rated 4.0 out of 5.0 by mcbj Good service, good food, decent room. Great bar.
Overall good but room had noisy HVAC fan and water stained bathroom ceiling. Missing a coffee mug and used drinking glasses not replaced.
Great bar and good good.
June 1, 2013
Rated 5.0 out of 5.0 by Sapphire123 Restaurant
The only downside is your restaurant. Our group had breakfast served, but lunch was so slow and disorganized that most of us had to trek over to the shopping center at the food court. Dinner was even worse. When the restaurant was supposed to be open there would be no-one around. The staff was all hiding in the kitchen - really!!! The restaurant was empty, many many people waited to be seated for a time then just left. One evening I went back to the kitchen door and called out. A VERY annoyed waitress came and said "Just a MINUTE!!!" then disappeared in the kitchen again. A long long time later I got water and a menu. A LONG long time before I got food. All the time the restaurant was empty other than me. The waitress stayed back in the kitchen out of sight the whole time. The next night same thing but I guess to be punished they NEVER came with the water and menu so I also left. At least a dozen people left when noone greeted them at the restaurant. I complained to the desk, you should check it out. Rate for restaurant: "F"
May 23, 2013
Rated 3.0 out of 5.0 by LU1988 Good looking room but dusty.
The room was good looking with updated ammentities and the bed and furniture was comfprtable. As much as I enjoyed the room, I equally was displeased with a couple of things. First, the room was dusty and triggered allergies and the hot water took too long to reach the 5th floor.
I would try other accomodations first before choosing this hotel again, but I will stay here again if nothing else was available.
Good looking room though!!
May 20, 2013
Rated 2.0 out of 5.0 by scott71 horrible
The customer service and cleanliness has ruined my experience at this hotel. I would not recommend or stay here again. The towels were rough and saw a lot of mildew on the premises. The bar tender was horrible and over charged me for my beers. It said 5 dollars on the room service menu and he charged 6.75. Also the hostess in the restaurant was horrible, we got up and went to eat off of the property.
May 18, 2013
Rated 4.0 out of 5.0 by Shar01 Frequent guest
I usually stay here when coming to Charleston. The hotel is in a convenient location. The only complaint would be that you can hear everything going on in the hallways while in your room. My son was staying on a different part of the hotel and also had the same problem. In fact, he had to ask them to keep it down. Overall, it is a nice place ti stay. Beware AT & T cell phone customers, little or no service in hotel.
May 17, 2013
Rated 5.0 out of 5.0 by Trevon29 Great atmosphere and very relaxing
I was there looking to relax and unwind from the busy hustle and bustle of my career as a Anesthesiologist. I didn't want much noise and needed a destressor. This hotel was perfect. The staff was excellent and they went above and beyond their duties. The accomendations were very up to late. The bed was very comfortable and the mattress soothed as my aches and pains. Would not hesitate to come back.
May 17, 2013
Rated 5.0 out of 5.0 by Fredmasn Beautiful & Spacious Rooms
I truly enjoyed the legroom that was available in the living areas of the room as well as the bathroom with a shower large enough to fit THREE adults! And the sitting area by the door was a pleasant surprise! The décor around the hotel common areas was very elegant and the staff was very accommodating. I will definitely stay here again on my next visit to Charleston!! :)
May 10, 2013
Rated 5.0 out of 5.0 by Laura1954 Lottsa TLC
Spent 5 days at Crowne Plaza Airport Charleston along with 67 of my highschool classmates. I was the event planner and have gotten nothing but high praises for the hotel selection, the banquet (2 of them) foods. Extremely clean hotel - some beautiful updates - especially in the bath in our room! Near the airport but never heard the first plane. Staff personifies Southern Hospitality from the Management (who helped me with the planning) all the way down to the housekeeping. Special thanks to Ronald & Jamiel - you guys are true gentlemen. Angie, Diane, and your group, along with Chef, weren't too shabby either. Love you all. Only one complaint - restaurant needs more staff to buff up the service.
May 9, 2013
Rated 5.0 out of 5.0 by TexIowa THANK YOU!
THANK YOU FOR YOUR HOPSITALITY DURING MY STAY,LOVING THE NEW RENOVATIONS!!
May 6, 2013