Rated 4.2 out of 5 by 121
Rated 5.0 out of 5.0 by geono Great place, cllose to home
We were unexpectedly displaced from our home for a short time. the staff couldn't have been more accommodating! From changing rooms to extending our stay almost daily, there always the same friendly response of, "No problem".
May 10, 2014
Rated 2.0 out of 5.0 by BlueH20 Disappointed
The room was very disappointing. I often stay at HIE for the mini fridge and microwave as I do not eat restaurant food and there was no microwave in the room. The room was very small. The hotel was fairly empty on the night I stayed and as a platinum elite member an upgrade was in order. When I inquired at the front desk, I was told, we put you in the room you booked. Other HIE, at check-in, will let me know that they upgraded my room type. No one went the extra mile to ensure my stay was good. I will not return to this HIE or recommend it.
April 26, 2014
Rated 5.0 out of 5.0 by sharene63 Great Little Vacation Spot
We live nearby, but we just needed to get away from the house for a little break. Our room was clean, plenty of towels, the staff was very eager to please; it was great just what we needed. The pool and hot tub were also very clean, my only suggestion would be to get more tables and chairs for seating, but we had a great time. I would highly receommend this hotel. Shops and restaurants, and movie theaters, all within walking distance. We will absolutely be going back.
April 22, 2014
Rated 3.0 out of 5.0 by Conti Traveler Too much noise from other rooms.
I stayed on the 1st floor and was kept awake most of the night because of too much noise coming from the room next to me and above me. It's not taht the occupants were that noisy, but instead the walls seemed very THIN. The gentlemen next too me coughed all night and I heard every cough. Likewise, everytime the people above me walked around I heard every footstep and squeak through the ceiling. I have stayed on higher levels before in this hotel and didn't have this issue. Overall, great hotel except for the noise issue.
April 14, 2014
Rated 5.0 out of 5.0 by Tina777 Great place to stay
I stay here for business a great deal. Staff is always friendly and helpful. Rooms are clean and bed is excellent. I enjoy staying here when ever I come to this area.
April 13, 2014
Rated 4.0 out of 5.0 by BonMom3 Great value for the family
We stayed for two nights with other families that we knew. We were in town for a wedding. The two bed/pull out suite was facing the pool and we really loved that because we could look out our window and see if our friends were swimming and our older kids could go out and swim and we could see them from the room. The staff was helpful (the housekeeper found batteries for our TV remote very quickly and when we called the front desk for extra blankets we got them within 15 minutes). The beds were comfortable but the pull out wasn't particularly comfortable but pull outs never are.
The breakfast was the usual continental (cold cereal, yogurt, fruit, donuts/muffins/rolls) with some warm options of eggs, sausage, etc. too. It was good ...much better than some we've had and everyone found something that they liked.
The Brighton property is located walking distance from restaurants, and Target which was really convenient.
April 9, 2014
Rated 5.0 out of 5.0 by Ekrog Cozy & Comfortable
Overall nice hotel with friendly staff and comfortable room. The unique layout made it feel more like a lodge than a hotel. Great pool area for kids/families. Close to shopping and restaurants. Only complaint was breakfast - they were limited on healthy choices.
March 17, 2014
Rated 4.0 out of 5.0 by Toni13 Pleasant Staff
Pleasant surroundings! Good value!! Good variety for breakfast. Close to restaurants and bars..
March 8, 2014
Rated 5.0 out of 5.0 by Doc Blues always a great place to stay
everytime we travel we stay at Holiday Inn Express
February 21, 2014
Rated 5.0 out of 5.0 by zaner Good choice in the area
We have stayed at this hotel many times, always clean, comfortable and good service. Room could use a little maintenance.
February 16, 2014
Rated 1.0 out of 5.0 by Troutandabout Extremely disappointed!!
A little after midnight the PTAC unit (heating and cooling unit) in my room made a very loud screeching noise, obviouly waking me up. It made a loud squeeking noise for a minute then was quiet so I went back to sleep. At about 2 a.m. it did it again, and again at about 4 a.m. and 5:30 a.m. I finally got up at 6, took a shower and called the front desk to complain. The person at the front desk told me that I should have called earlier and they would have changed my room. Had I known that it was not a one time issue I may have done so, even if it meant getting out of bed, getting dressed and packing everything up and moving.
They offered to move me to a different room right then but I told them that I was checking out shortly to which they replied: "thanks for telling us about it, I'll have maintenance take a look at it."
It would have been nice to at least have been told something like "we're very sorry, is there something else we can do to make it up to you?" or "can I get your number, I'll have the manager contact you." ...but alas, nothing.....
January 28, 2014
Rated 5.0 out of 5.0 by mMFg Very Nice & Great Staff
I am a pilot and I stay in all manner of hotels. The H.I.Express Brighton is one of the best I have stayed in for that class of hotel.
January 16, 2014
Rated 5.0 out of 5.0 by Frigid one Cold in the lobby!
Maybe it was because there were a lot of Toronto Maple Leaf fans staying at the hotel in order to attend the Winter Classic at the Big House in Ann Arbor - kidding, but the lobby and breakfast area was just very cold. Outside temps were bad and we took 3.5 hours to travel 70 miles to get home on 2 January, but I suspect it's usually chilly in there in the winter.
January 5, 2014
Rated 4.0 out of 5.0 by DanHP Nice hotel
I had a crew of guys staying here that were working in the area. Overall a good experience. We were treated very well.
December 17, 2013
Rated 5.0 out of 5.0 Outstanding Service
Quick friendly check in, always provide an upgrade and late check out.
December 7, 2013
Rated 3.0 out of 5.0 by fgmack Water Hot, the Lack OF
Very poor planning on the part of local management. Water for showering was cool, you would not wash dishes in this water. The explanation given was high hotel occupancy. Three days of cool showers.
1. Raise the water temp when high occupancy is indicated.
2.Ensure diverter in bath tub functions, ours did not. Staff was informed and diverter was changed out.
3. Use low flow shower heads. With teenagers in my house this has reduced water consumption and ensured hot water for all.
December 3, 2013
Rated 4.0 out of 5.0 by Bubbarides Great shower and sleep
I checked in very late and got some much needed rest. The shower was second to none.
November 26, 2013
Rated 3.0 out of 5.0 by GeorgeB66 Getting a warm Room
We went there (about 2-3 miles from our house because we lost power in our house. It did get cold very quickly!
Then we got room #142: The wall heating/cooling unit had controls and it was dead for a while, until I called the front desk!
The man played with it and pretty soon we had heat again coming out of that unit. The man (front desk) promised a maintenance guy will be stopping by - no one ever did!
So we were there, not daring to touch the sticky - very sticky - controls.
Our power came back on Tuesday evening (11/19/13) and we got out of there quickly, with full knowledge that we will be charged for the second night.
I will bet you anything that if I come back a year from now, Room 142 will still have the same sticky AC/Heating controls and someone will be waiting for the maintenance man to come in,,,
FIX IT NOW!!!
November 23, 2013
Rated 4.0 out of 5.0 by HuckBuck Nice room
I have been staying in Holiday Inn's for about a year and have not been disappointed whereever I stay.
November 13, 2013
Rated 4.0 out of 5.0 by SueOC Brighton stay
Stay here every year when I play at Keningston Ice Arena.
November 6, 2013
Rated 5.0 out of 5.0 by BrushBenderfriend Clean, friendly staff, comfortable bed, easy access to I-96
Very pleasant place to stay! I would recommend this hotel to anyone looking for a place to stay!
October 30, 2013
Rated 2.0 out of 5.0 by JHB1800 Older Hotel
Rooms are a bit tired. Linens were worn. Bathroom needed attention.
October 29, 2013
Rated 5.0 out of 5.0 by Joel58 GREAT
The Holiday Inn at Brighton, Mi is in a great location with very clean rooms and great service. We will stay here again!!!
October 19, 2013
Rated 5.0 out of 5.0 by stacy25 comfortable and nice set up
was nice because there was a pool, but I was down the hall which was seperate area from pool so no noise and staff was friendly. would have preferred off main road versus back where it was but maybe that helped with reduced noise overall.
October 12, 2013
Rated 2.0 out of 5.0 by HotelResider Not a Pleasant Stay
Initial greeting process was very Poor. Except for the blond hair gentleman. The rest of the staff seemed like they were too busy with their Facebook. No smiles.
One older lady was very impolite. I am a Platinum Elite member, and when I asked for a late checkout, I was granted the night before.
The next morning 9/19/2013, I rushed back to the hotel to pack and i was running 15 mins later than 2 PM. I called her at the front desk to inform her I was running late, and I asked if that was Okay. Her reply " Well I guess it has to be". How rude.
Charge me for a half a day and be nice to me, but don't be rude to me. Poor Customer Service.
Holiday Inn Express's staff in Mexico are much nicer, and more understanding.
The Staff and Service is lucky enough to get a One Star. The Nicest person there aside from the Gentleman mention earlier, is the Breakfast Lady. Super nice and carries everyone else's smiles on her face.
October 2, 2013
Rated 5.0 out of 5.0 by manonthebrink easy access to automotive customers
Good location and the staff was very supportive. Also a nice exercize room with free weights which I appreciate
September 30, 2013
Rated 3.0 out of 5.0 by Lowee Missing in action Management and Staff
Would have been great if the staff or manager would periodically monitor halls (without being told by guests). Maybe 25 yards from the front desk was a loud drunk group sitting on the hallway floor blocking the way, harassing people as they went by, and keeping everyone awake.
September 29, 2013
Rated 3.0 out of 5.0 by YouthPastor Passing through Adventure
The hotel was challenging to find, not a lot of signs to guide us to the location. Room was excellent, bed was amazing, and the cleanliness was perfect.
Challenges: Front desk staff where not friendly, we where never greeted when we came in/out for dinner. My wife was almost run over by the cleaning staff with the maids cart. Not even an apology, it was if we were interfering with their day. Beginning at 9 am someone began knocking on our door. The maid cart was in the middle of the hallway, but no one was at the door. This went on for an hour, even though check out was not until 11 am. We felt that we where being told to leave. We where hindering their cleaning. As a manager of the cleaning staff at a theme park in Orlando, FL I totally understand, but no consideration for the guest.
September 23, 2013
Rated 4.0 out of 5.0 by Shelley86 Great room by the pool!
Very nice room with comfortable beds. The breakfast was consistent with all HI Express....Yummy!
September 17, 2013
Rated 5.0 out of 5.0 by Donnarose123 comfort
My husband was in the U of M Hospital we didn't arrive untill 11.30 pm . Everything was ready for us . We had a great nights sleep and a wonderful breakfast. I will remember this hotel for our future stays at U of M Hospital. Excelent !!!!!!!
September 12, 2013