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    Guest Reviews
    Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
    94%
    Recommend This Property

    Overall Experience

    4.7

    based on 99 reviews
    94%
    Recommend This Property

    Ratings Breakdown

    99reviews

    • 5 Stars
      80
    • 4 Stars
      12
    • 3 Stars
      2
    • 2 Stars
      2
    • 1 Stars
      3

    Staybridge Oak Ridge, TN

    By

    March 23, 2015

    When there is a Staybridge in town. That is where I stay.

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    Not so great.

    By

    March 11, 2015

    I recently stayed for four nights and there was an issue each day. When I went to check in on the first day at around 6:30PM I was told my room was not ready as it was not cleaned. I was given a handicapped room that has no door on the bathroom nor a sink counter. The second day the two full trash cans were not emptied. The third day the coffee packs were not refilled causing me to get redressed and go to the front desk. The last day I looked at my bill and noticed the they did not use my company credit card that I provided at check in. The front desk said it was not on file. I received a phone message from the Manager after I returned home. I called back an hour later and left a message that I wanted to talk about my stay. I never heard back.
    I am sorry I picked a Staybridge. My stays at HIE are always great. Maybe I was expecting too much?

    Posted byHotelStaff
    March 13, 2015
    Thank you for providing the feedback concerning your stay. I did recieve your message and I apologize for not returning your call. I interpereted your message that you were going to call me back and I did not want to inconvenicence you any further. Again may apologies. I will address your issues with each department. It is always our intentions to provide the best service possible. We clearly fell short of your and our expectations.
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    Nice place to relax

    By

    March 08, 2015

    club

    Stay was excellent as expected from previous stay.

    Posted byHotelStaff
    March 10, 2015
    Thank you for your positive feedback! We are so happy to hear you have enjoyed your stay with us on several occasions. We hope to see you again very soon!! Thank you, Staybridge Suites Staff
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    Clean accomodations and very friendly, helpful staff!

    By

    March 04, 2015

    We would definitely choose Staybridge Suites again. The facilities were clean and very complete. The staff were wonderful.

    Posted byHotelStaff
    March 10, 2015
    Thank you SO much for all your kind words. Our staff truly strives to make every guest stay a pleasant one. We are happy to hear you enjoyed your time with us! Hope to see you again in the future! Staybridge Suites Staff
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