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Rated 4.3 out of 5 by 106 reviewers.
Rated 4.0 out of 5.0 by Questionable service? The hotel itself is nice...the service from the staff was questionable. The first night of our stay we had teenage children running around outside our room at 3:30am and it lasted about an hour so I called the front desk and the phone rang for over five minutes until someone finally picked it up to assist me. The housekeeping must not have been informed how many people where in the room staying because we were short on towels and washcloths every single day and I had to go to the front desk everyday to request more. I asked the front desk to notify or leave a note for housekeeping on the very first day we were short but unfortunately they must have never received the note and we were staying for 7 days so of course I had to go and ask every single day! The only good staff service seemed to come from the kitchen/breakfast staff who seemed always helpful and had the breakfast always presentable and stocked. July 23, 2014
Rated 5.0 out of 5.0 by Great experience I had a great experience at Staybridge Suites. The suite was roomy, clean and close to our destination. The staff was extremely helpful! July 22, 2014
Rated 1.0 out of 5.0 by Don't bother There are better choices--no maid service on weekends which means no clean towels, bed not made, room not cleaned. July 22, 2014
Rated 5.0 out of 5.0 by Great location to the conference I attended For the most part, very good and rooms were clean and quiet and comfortable. The lobby was under renovation and it was difficult to get to breakfast each morning. The floor tile being laid was not very attractive. July 21, 2014
Rated 4.0 out of 5.0 by Great Room The staff was friendly, but the Suite would be the reason I would return. I felt I was in a nice condo, wished I could have stayed longer July 17, 2014
Rated 5.0 out of 5.0 by Great room and manager We had a king suite which was large and comfortable. The manager is very responsive to complaints -- and very hard-working. The breakfast area was being renovated when we were there so that was inconvenient and noisy. Hotel in quiet area. July 17, 2014
Rated 3.0 out of 5.0 by Business Trip Decent hotel but under construction so entire lobby and dining area were being renovated. Would have been nice to know that prior to reservation as I would have stayed elsewhere. July 17, 2014
Rated 5.0 out of 5.0 by Great 2 bedroom suite experience We loved being able to have 2 full bedrooms and a common living space for a family get-away! The suite and breakfast were wonderful. The hotel is located within just a few miles of the train into Chicago which was very convenient. July 17, 2014
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