Rated 4.3 out of 5 by 95
Rated 2.0 out of 5.0 by ScottyM Normally 4-5 star but only 2 stars due to major remodeling construction
I have stayed at this Staybridge many times before and always had a 4-5 star experience. However, when we arrived this time they had the whole lobby and most of the lounge area under heavy noisy construction remodeling these areas. I understand the need for all hotels to do this from time to time but they should have at least posted a notice on the web site and IHG site when making reservations. I would have made alternate reservations at the other Staybridge or Candlewood in the area had I known in advance. But since this was a holiday weekend it was too late to make changes after we arrived. I did complain to the person who checked us in but they only said "sorry". I will not be staying at this property again until something is done to compensate me for my loss of service and the construction is complete. I had just stayed the previous four days at the Staybridge in Milwaukee with the usual excellent results then to come to this mess was very disappointing!
This was a special trip for me as I brought my 16 year old son with me for the first time for some summer fun and to visit friends and relatives in the area. We were both very disappointed in the mess and noise. We only used the included breakfast once due to the mess of the lounge area.
July 8, 2014
Rated 2.0 out of 5.0 by Tread Disappointing
As a regular Holiday Inn/Holiday Inn Express traveler I had visited (without staying) at a Staybridge Suites in Lincoln, NE and was extremely impressed. Was looking forward to a great experience staying at this Staybridge but was disappointed. Lobby
July 7, 2014
Rated 1.0 out of 5.0 by will go elsewhere Will not return
Lobby and Common room being remodeled. I would have liked to know that when making my phone reservation. In general all areas were dirty. Breakfast plates left in business center for 2 days without being picked up. Dead bugs in windowsill next to tables where breakfast is served. Elevator broke. Room was marginally clean. I understand remodel puts strain on facilities and staff, but it seems as if most employees and managers have given up on trying to keep things clean and presentable.
July 2, 2014
Rated 2.0 out of 5.0 by wade3985 na
customers shoud be advised of any changes with hotel, so they don't get a shock coming into the hotel
July 2, 2014
Rated 1.0 out of 5.0 by Renee47 Accuracy and hospitality
I feel there should have been mention that hotel was under renovations (making sure this would not create an uncomfortable stay). Provide an adequate way to come and go from the hotel as to not be drenched due to weather. making sure floors are covered and even.
July 2, 2014
Rated 5.0 out of 5.0 by BMacCDN Great place and location.
Staff were great!
The social was a nice bonus!
Location convenient to O'Hare.
Would stay here again!
July 1, 2014
Rated 5.0 out of 5.0 by jescott Huge Room, Clean, comfortable, and friendly staff
For the price and value one of the best hotels ive stayed in when in that area. Very comfortable bed, modern updated look, felt like home. would stay again and again
June 25, 2014
Rated 5.0 out of 5.0 by TGLA Modern Clean Hotel Great Service
Everything was great, especially the call inquiring if everything was OK and if I required something.
June 16, 2014