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Rated 4.4 out of 5 by 142 reviewers.
Rated 1.0 out of 5.0 by Don't bother There are better choices--no maid service on weekends which means no clean towels, bed not made, room not cleaned. July 22, 2014
Rated 5.0 out of 5.0 by Great location to the conference I attended For the most part, very good and rooms were clean and quiet and comfortable. The lobby was under renovation and it was difficult to get to breakfast each morning. The floor tile being laid was not very attractive. July 21, 2014
Rated 4.0 out of 5.0 by Great Room The staff was friendly, but the Suite would be the reason I would return. I felt I was in a nice condo, wished I could have stayed longer July 17, 2014
Rated 5.0 out of 5.0 by Great room and manager We had a king suite which was large and comfortable. The manager is very responsive to complaints -- and very hard-working. The breakfast area was being renovated when we were there so that was inconvenient and noisy. Hotel in quiet area. July 17, 2014
Rated 3.0 out of 5.0 by Business Trip Decent hotel but under construction so entire lobby and dining area were being renovated. Would have been nice to know that prior to reservation as I would have stayed elsewhere. July 17, 2014
Rated 5.0 out of 5.0 by Great 2 bedroom suite experience We loved being able to have 2 full bedrooms and a common living space for a family get-away! The suite and breakfast were wonderful. The hotel is located within just a few miles of the train into Chicago which was very convenient. July 17, 2014
Rated 2.0 out of 5.0 Not Good The lobby of the hotel was a working construction zone, causing dust to go everywhere and make loud noise throughout the day. It was so disruptive, I am surprised the hotel chose to remain open during this time. I was using the hotel during my stay in town for my wedding. Had I been informed of the planned construction, I would have chosen another place to stay. The hotel did not inform me, or anyone in my wedding party, of this when we booked months in advance. July 11, 2014
Rated 5.0 out of 5.0 by remodeling - but room - service - & b-fast were great! Our room was very comfortable - was nice having glasses, frig and ice in the room. The front desk staff was very kind and helpful - even though it was very noisy with the remodeling in the entrance area. The b-fast was good and we enjoyed sitting outside in the beautiful weather - the pond is a little "green" - but the ducks enjoyed our crumbs! We will visit here again if we are in this area. July 9, 2014
Rated 4.0 out of 5.0 by Good Some renovation work is going on at the lobby and the dining area which I believe will add value to the hotel when done. At the time of the visit, it was not a good sight and no notice was put up to give apology for the construction work going on. The suite itself is very spacious and very excellent family space. I will surely stay at Staybridge Suites in the future. July 9, 2014
Rated 2.0 out of 5.0 by Normally 4-5 star but only 2 stars due to major remodeling construction I have stayed at this Staybridge many times before and always had a 4-5 star experience. However, when we arrived this time they had the whole lobby and most of the lounge area under heavy noisy construction remodeling these areas. I understand the need for all hotels to do this from time to time but they should have at least posted a notice on the web site and IHG site when making reservations. I would have made alternate reservations at the other Staybridge or Candlewood in the area had I known in advance. But since this was a holiday weekend it was too late to make changes after we arrived. I did complain to the person who checked us in but they only said "sorry". I will not be staying at this property again until something is done to compensate me for my loss of service and the construction is complete. I had just stayed the previous four days at the Staybridge in Milwaukee with the usual excellent results then to come to this mess was very disappointing! This was a special trip for me as I brought my 16 year old son with me for the first time for some summer fun and to visit friends and relatives in the area. We were both very disappointed in the mess and noise. We only used the included breakfast once due to the mess of the lounge area. July 8, 2014
Rated 2.0 out of 5.0 by Disappointing As a regular Holiday Inn/Holiday Inn Express traveler I had visited (without staying) at a Staybridge Suites in Lincoln, NE and was extremely impressed. Was looking forward to a great experience staying at this Staybridge but was disappointed. Lobby July 7, 2014
Rated 1.0 out of 5.0 by Will not return Lobby and Common room being remodeled. I would have liked to know that when making my phone reservation. In general all areas were dirty. Breakfast plates left in business center for 2 days without being picked up. Dead bugs in windowsill next to tables where breakfast is served. Elevator broke. Room was marginally clean. I understand remodel puts strain on facilities and staff, but it seems as if most employees and managers have given up on trying to keep things clean and presentable. July 2, 2014
Rated 2.0 out of 5.0 by na customers shoud be advised of any changes with hotel, so they don't get a shock coming into the hotel July 2, 2014
Rated 1.0 out of 5.0 by Accuracy and hospitality I feel there should have been mention that hotel was under renovations (making sure this would not create an uncomfortable stay). Provide an adequate way to come and go from the hotel as to not be drenched due to weather. making sure floors are covered and even. July 2, 2014
Rated 5.0 out of 5.0 by Great place and location. Staff were great! The social was a nice bonus! Location convenient to O'Hare. Would stay here again! July 1, 2014
Rated 5.0 out of 5.0 by Huge Room, Clean, comfortable, and friendly staff For the price and value one of the best hotels ive stayed in when in that area. Very comfortable bed, modern updated look, felt like home. would stay again and again June 25, 2014
Rated 5.0 out of 5.0 by Modern Clean Hotel Great Service Everything was great, especially the call inquiring if everything was OK and if I required something. June 16, 2014
Rated 4.0 out of 5.0 by Comfortable Hotel with friendly staff I recently stayed at Staybridge in Oakbrook, IL while on a business trip. The hotel is conveniently located to shopping and restaurants, but nicely tucked away in a quiet area within a business district. The staff were all very friendly and welcoming. The rooms are large and comfortable. Evening receptions are nice but the quality and choice of food was poor. Cleanliness of the rooms is important to me and my was kept quite nice. My only disappointment was the cleanliness of the public hallways and stairwells. They did not appear to be cleaned routinely and items on the floor and stairs were notably there for consecutive days. I would definitely stay there again, but I noticed they recently started to renovate rooms, so I probably would not return until the renovations have been completed. June 16, 2014
Rated 2.0 out of 5.0 by Not the best experience. Since you asked, this was my favorite hotel in the northern Chicago suburbs but now I may have to reconsider. 1. I was not greeted as a Platinum member 2. At check in I requested a room facing the back of the hotel, where I always stay. I was told the hotel was full, for that night and the next two nights. Really? 50% of the rooms face the back of the hotel which has 4 floors. Am I to believe that NOT ONE of these rooms would be available during the next two nights that would allow me to change rooms? I find that hard to believe. 3. I was not even given a suite. I was given a normal room. Aren't Platinum members entitled to suites? 4. The icemaker in the room did not work. The staff, very friendly as they always have been. Breakfast, more than acceptable, very nice. I will not say I won't return, but I will say I was disappointed. I did not complain while I was there, most of my time was spent out of the hotel and quite frankly I couldn't be bothered, but as a Platinum member I also don't feel I should have been in that position to begin with. June 12, 2014
Rated 5.0 out of 5.0 by Spacious Accomodation Excellent suite size, clean. Kitchen well equipped. June 10, 2014
Rated 4.0 out of 5.0 by Almost Perfect The room was arranged nicely and located in a quiet location. Great breakfast bar in the mornings. Convenient office space with access to printers and papers. Comfortable bed with clean sheets and able to get a good nights rest. The evening social reception meal was served from 5:00 pm to 7:30 pm. Attended the evening social reception several times only to be disappointed by the early closure of hors d'oeuvres. They ran out of the main food well before 7:00 pm and started cleaning in preparation for closure. Apparently it was our fault that they ran out of food. June 10, 2014
Rated 5.0 out of 5.0 by Great Hospitility Experience Clean room and bedding, comfortable mattress, quite location, and a good nights rest. Perfect for the business or leisure travelers. Great breakfast selection and complimentary evening drinks and snacks during the weekdays. Great hospitality experience. Will definitely stay with Staybridge Suites. June 5, 2014
Rated 5.0 out of 5.0 by Wonderful place to stay. My second stay here was even better than the first. The rooms have been redecorated and are very comfortable and welcoming. The staff are very friendly and attentive and the breakfast items were of a good variety and fresh. All areas of my suite and the common areas I encountered were clean and in good order. I look forward to returning in the future. June 2, 2014
Rated 5.0 out of 5.0 by Great Stay My entire stay was pleasant and clean. The room was fabulous. I will definitely be looking to stay at more Staybridge Suites! May 1, 2014
Rated 5.0 out of 5.0 by Quick Overnight! Great room, great staff, clean, and had everything the website stated it would. Renovations being done but never heard any noise from it! Second stay and will be back again! April 8, 2014
Rated 5.0 out of 5.0 by A Gem Of A Find A Gem of a find in regards to the Hotel and also the young woman at the front desk (she said her name was Jaimie). The hotel was in a very nice location. Being from Wisconsin, it was nice to see that the hotel was a little off the main road in an area surrounded by some woods, water, and grass (not just concrete and buildings). The King Suite was clean, spacious, comfortable, and well furnished. Jaimie recommended the Redstone American Grill for dinner which was within walking distance. The food was excellent and so was the atmosphere. There was a nice selection of items for breakfast in the morning and a large cozy dining area. If I ever get back to the area again, this is where I will be staying. March 17, 2014
Rated 5.0 out of 5.0 by Outstanding Bed was comfortable and pillows too! Well stocked bathroom and kitchen area. The room was quiet, clean and very comfortable. Food in the am was different than at many other hotels and it was delicious! Corned beef hash, scrambled eggs, fruit, oatmeal etc. It was all wonderful and the evening social time with meal was a delightful surprise March 10, 2014
Rated 5.0 out of 5.0 by Large suites & delicious hot breakfasts! This hotel offers large 1 & 2 bedroom suites with full kitchen appliances & delicious hot breakfasts. It also offers a manager's hospitality night with complimentary dinners & drinks every Tuesday - Thursday. The hotel's location is also conveniently close to the Oak Brook Shopping Center & the Yorktown Mall. The hotel staff is extremely friendly & catered to all my needs, including offering me an early morning check-in, room upgrade & a late 2PM check-out. I will be sure to stay there again. February 13, 2014
Rated 5.0 out of 5.0 by Fun with Friends We were in town again. This time for pleasure (instead of business). We were very impressed with the awesome service we received. The hotel gladly accommodated our special room request and even gave us an extension on the cancellation time (because of the possibility of bad weather). Thankfully we didn't need to cancel, but it was nice to not have to worry about it. January 31, 2014
Rated 5.0 out of 5.0 by Another Great Stay - Business This is becoming my favorite place to stay when in town for business. Great breakfast! Spacious rooms with the comforts of home. The staff is always friendly and helpful. I'm looking forward to returning again soon. January 15, 2014
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