Rated 4.4 out of 5 by 247
Rated 5.0 out of 5.0 by Shobs Comfortable Stay and good breakfast
Had good stay and it is very near to the airport which made my stay better.
Breakfast was good but would have been better if i could have get room with sofa bed, but it isn't a big deal
September 18, 2014
Rated 3.0 out of 5.0 by Leaves Overall ok
Our room was right behind the entrance on the second floor. It was dark and was not quiet. We could hear every guest who arrived at night. Room was clean, and had microwave, a small refrigerator, and a sink. The breakfast was excellent. The hotel offers a huge variety of selection, including, French toast, Chobani yogurt, omelet, ham, sausage, boiled egg, milk, pancake, fresh fruits, four different type of juice, etc... and the breakfast time is 6-10 AM. The most disappointment was the pool area. The pool is very small, I mean really small, and it was full of children. No lifeguard so the kids were yelling, the whole pool area was covered with water. We didn't swim at all, except our daughter who went in for 10 minutes. Location wise, the hotel is excellent. The hotel is right next to a shopping center, with several restaurant, like Panda Express (by the way they have "kids eat free" on Saturdays), pizzeria etc. also Target supercenter is right there. Great location. Overall it was a good hotel for a one night stay.
September 17, 2014
Rated 5.0 out of 5.0 by Frank9 Excellent Place To Stay
The service of the staff has been very satisfying and excellent. The Suite that have been assigned to me is very nice and clean.
This is my second stay at this hotel while visiting my brothers, sisters and friends in the Chicago area. The location is close to various shopping areas and restaurants.
September 15, 2014
Rated 5.0 out of 5.0 by Busness Parker Great Front Desk Service
Needed a Cab to travel in and out of the city. The front desk set us up with someone to handle our needs.
September 15, 2014
Rated 2.0 out of 5.0 by goblue14 Needs to be updated
This hotel is clean in the common areas, but the mattresses, couch and seating areas were worn out and dirty. Staff was extremely polite. The work-out room is small, stuffy and hot. They need to install fans and even after adjusting the room air conditioner it was too warm and smelly in the work out room.
September 15, 2014
Rated 4.0 out of 5.0 by Marthella Comfortable Bed, Great food and cleanness
Nice hotel. excellent staff, excellent breakfast, comfortable bed.
Noisy area and hotel.
September 13, 2014
Rated 5.0 out of 5.0 by Longjean Great Service
My family had a reunion in the area, so I searched for a hotel nearby and decided on this location.
The hotel staff was very helpful and friendly, especially the breakfast staff. I returned late for breakfast, they were still in the room and offered me several selections of food.
The hotel pool and hot tub were clean and fresh. The workout facility is very small, but adequate. Room was clean and comfortable.
This hotel is centrally located so I was able to go several places and get back without getting lost.
Would definitely stay here again!
September 12, 2014
Rated 5.0 out of 5.0 by eldo20 Great service and attention to detail
First time staying at this hotel and was really impressed with the property and staff. Everything from check in to check out was first class!! Liked it so much that I booked again a few days later for an upcoming trip to the area.
September 8, 2014
Rated 5.0 out of 5.0 by HBB1 Fine Stay
We stayed here 3 nights;a family of 4 the youngest being dropped off at college. Clean, well kept, easy access to shopping. Usual good Holiday Inn Express quality.
September 8, 2014
Rated 1.0 out of 5.0 by very unhappy guest 123 Terrible customer service at the Chicago West O'hare location
We forgot some clothing items when we checked out. We have called 7 times over the past six days now and still no resolution to retrieve them. We will not stay at this hotel again. Staff is inept.
September 5, 2014
Rated 2.0 out of 5.0 by Unhappy guest in Chicago Horrible staff
I stay in hotels for about 120 days a year throughout the country, this was the rudest staff I have ever ran across! Nice hotel, wonderful driver...... But the evening front desk staff is rude and disrespectful as well as one of the breakfast workers. From making the reservation to leaving the hotel I would not recommend this hotel to anyone without a staff overhaul. This was a waste of 40,000 points!
September 4, 2014
Rated 4.0 out of 5.0 by indigoanna Comfortable Stay
Overall it was a great stay. Staff was excellent! Breakfast was good, but had internet connection problems. The room I stayed in must have been by a street light, as it showed through the window. If you are a light sleeper, you will want to get a room that is an odd number, so you are not on the traffic side of the hotel
September 3, 2014
Rated 4.0 out of 5.0 by Woozy Poor service front desk
Kelly was nice and resolved the problem with check in, her assistant wasn't pleasant but rather rude. She did not acknowledge Platinum status and didn't care about accommodating my stay
September 2, 2014
Rated 5.0 out of 5.0 by tarits Nice Hotel
The hotel and the experience was very nice. The problem areas, if they may be called that, were the beds...totally uncomfortable. Back aches.
Food was not so wonderful. Eggs had a very bad taste. Should also offer something other than "Promise" for a "butter" choice. It tasted awful. Should offer "real" oatmeal, not instant.
August 28, 2014
Rated 5.0 out of 5.0 by Msharm Convenient Location and Good service
Our Family of 4 had a good time and comfortable stay during our vacation.
August 28, 2014
Rated 5.0 out of 5.0 by JSReza Loved my stay at this hotel!
I stayed for four nights with my family to visit the city my husband grew up in. I was thinking the worst of staying in a hotel miles away from my home in Alabama. But as soon as I entered the hotel staff made me feel very welcomed. The rooms were so clean and made me feel right at home! I was so comfortable!
The breakfast was great with a wide variety of choices. (The pancake maker was my favorite.) The hotel provided complementary coffee, hot chocolate, water, and teas in the great room throughout the day and night. Whenever we went to the pool, we always had it to ourselves. The only negative I had throughout the entire hotel stay was the chlorine levels of the pool and hot tub were too high, even though they were very clear and clean.
I had a wonderful experience at this hotel and I will definitely be back again next year!
August 27, 2014
Rated 5.0 out of 5.0 by daveccc Good place to stay, especially for business
I have stayed at this particular hotel more times than I can count as I come to Chicago every other week so I either stay here or in the loop.
The hotel is very easy to get in and out of and has ample parking. While there really are not many restaurants, etc in the immediate area, it's a quick 10 mins to Oakbrook (and Oakbrook mall) where there is quite literally everything.
For business, it's convenient to the west burbs, ... Oakbrook, Clarendon Hills, Naperville, etc. Also Ohare. But best of all, it's on the EAST side of 294 on 290. So, if you are going into the loop, you are past the massive bottleneck of traffic where 294, 88 and 290 come together.
The beds are new, comfortable and the WIFI is good.
And Tony is always there to check me in quickly and with a smile!
August 27, 2014
Rated 5.0 out of 5.0 by judyg49 Excellent service on short notice
I needed a hotel quickly when I missed a flight. I was able to find a moderately priced room at the Holiday Inn Express - not the closest to the airport, but the hotel offered shuttle service. They booked my room and knew my reward number by the time I checked in. The room and bath were clean, internet worked, outlets were available to charge phone and laptop, and I got my bill under the door, a flexible checkout, and shuttle back to the airport. Breakfast was good - better than most - and the staff were flexible and friendly.
August 27, 2014
Rated 4.0 out of 5.0 by To Travel Is Brilliant Very comfortable sleep
This was a convenient location as I was attending a conference at Oak Park. The staff are friendly, the internet was stable and fast, the bed was very comfortable (many of my travelling companions made the same observation), and the breakfast was tasty. If you are going to require the shuttle to pick you up at the airport, definitely book ahead (it's worth it, it is not a cheap taxi cost). There are several good places to eat near by, and you are close to a main road to hop into Chicago.
August 27, 2014
Rated 5.0 out of 5.0 by big_phish Enjoyed stay
We were on our way to WI for vacation and stay one night in this hotel on our way there. We were pleasantly surprised to find the hotel right off the expressway and in front of a shopping area. This was convenient for us considering the fact that we have 3 young kids and would allow us to make quick trips to replenish items we brought with us.
The hotel itself was clean and the courtesy of the staff was well received. Our room was clean and quiet. My kids loved the pool and the ambience the great room provided.
There were a number of hot items on the breakfast menu which we enjoyed. Overall, we enjoyed out stay and will be back.
August 25, 2014
Rated 5.0 out of 5.0 by Rik2014 Hillside is great because of their staff
I've been staying at the Hillside property periodically over the last few years while on business in Chicago. The property is conveniently located within a 45-50 minute drive of downtown Chicago.
To me each member of the staff is memorable for their kindness, professionalism, and the character each person brings to their role.
The staff have held packages for me on many occasions. I can think of one gentleman in particular who was very helpful with my packages, and a front desk diva Q who has been very helpful as well. Overall, everyone has been this way.
This location has improved vastly from what I remember when I first began coming here in late 2011.
I travel to Chicago often, every 2-3 months. Initially I really did not wish to stay in Hillside, however rates are competitive though each season. Now that I've been coming here a few years I prefer to stay at the HI-EXP Hillside over other properties in the area for the reasons I have mentioned.
August 22, 2014
Rated 5.0 out of 5.0 by Sean B Great location
Overall all went well. A very slow elevator, waited minutes for elevator, every time. Ok food for free.
August 20, 2014
Rated 5.0 out of 5.0 by Honey-mooner! Great Room
Great location- next to a Super Target and local restaurants. Safe neighborhood and free parking. Breakfast is awesome- big variety and cool pancake machine. Friendly staff, comfortable beds. Nice updated rooms. Only bad point is the pool is freezing and the spa is too hot.
August 19, 2014
Rated 4.0 out of 5.0 by Purse Lady Nice Hotel
I was pleased with my stay. The room was clean, the bathroom as adequately stocked. My only complaint is that when I requested additional towels, no one bothered to bring them to my room. The towels remained at the front desk until I went down to personally inquire about them.
August 19, 2014
Rated 5.0 out of 5.0 by max022 Nice place
The location and service for this hotel was very good. For such a busy area, the hotel property was relaxing and clean.
August 14, 2014
Rated 4.0 out of 5.0 by sugarbear1 Sleeping Beauty
This hotel was not only a pleasant experience, but a great value in the City of Chicago. Good high speed internet connection, very accommodating staff, an excellent TV selection for news and sports and a modern and comfortable Breakfast area. Located minutes away from the 290, 294, and 88 junctions with easy on ramp less than 1 minute from the free parking lot. I was working in the mid-city North side and it took less than 20 minutes at 7:00 AM to reach 290 and Cicero. All around a real gem in Chicago.
August 12, 2014
Rated 5.0 out of 5.0 by Vegas55 Great Place!
Another enjoyable stay on my cross country car rally. The young lady who greeted me (unfortunately didn't get her name) was super nice and helpful. Would highly recommend this property.
August 9, 2014
Rated 3.0 out of 5.0 by Kokomo Matt Good place but pool and hot tub were out of service
We booked this hotel especially because it had a good hot tub and pool for our daughter to spend time in. No where on the web site did they mentioned it would be down for a few months of repair. Had we known this we would have selected a different hotel nearer to our place of meetings.
August 7, 2014
Rated 3.0 out of 5.0 by Brad0302 Decent experience
Overall the staff were nice, room was good, slept well. Had a problem was no pool or spa available due to being renovated without warning when I was booking.
August 6, 2014
Rated 5.0 out of 5.0 by vistior Excellent location and service!
Tony at the front desk was awesome, he made it super simple to check in our 11 room party. The entire staff was attentive and helpful.
August 5, 2014