Rated 3.9 out of 5 by 76
Rated 5.0 out of 5.0 by saanciom Great Hotel to stay
Great hotel excelent staff great location near 401. good job every body. i will stay again.
June 4, 2014
Rated 4.0 out of 5.0 by Yakman Not normal Holiday Inn room
Bathroom is dated looking.
THe lobby is updated but the rooms seem out of date.
The room was hot (27C) on arrival with no working a/c.
Staff did get it working but took hours too cool down
June 3, 2014
Rated 1.0 out of 5.0 by Oneofmany Room was disgustingly presented. Unmade room and bathroom that was to say the least was horrid!
How could this hotel expect to receive people when there were no cleaning staff on duty....the poor girl on the desk had to run about trying to get the equipment to clean the room....change the linens...and clean the bathroom.....all while we waited! What, on earth are these people at the Milton Holiday Inn Express thinking? Such a disregard for their clients.
We were told that we were "looking after our own interests" when we spoke to the person on the desk on the evening of May 29th. We were curtly dismissed as though it was our fault that they had expected us to stay in an unmade room. I might add that when we checked in on Wednesday, May 28th it was around 9:00p.m. Not as though we were there before cleaning staff had a chance to do their jobs.
I had been warned many times that the Inn was not clean and had indeed experienced previously pillows with blood stains and filthy throw blankets. So why stay there.....it is the only hotel in Milton with an "accessible" room.
Next time....we will stay in Mississauga. I will warn every one that I know .... Never stay in the Milton Holiday Inn Express.
We are usually so happy with Holiday Inns in the many places we travel.
June 2, 2014
Rated 5.0 out of 5.0 by Mini77 Excellent Staff, very personal and helpful!
We enjoyed such a great stay! We were a large wedding group that were given great service! The staff let us use the facilities to all have pizza one night in the common areas...it was so helpful as we were all from out of town! They also gave many suggestions as to restaurants and what to do in the area! The staff were all very pleasant! I highly recommend this hotel and if we are ever in the area, we would definitely stay again!
May 30, 2014
Rated 3.0 out of 5.0 by Jackie1974 Good
This hotel is nice and clean and bed was comfy
May 19, 2014
Rated 5.0 out of 5.0 by kathleingemini Very Friendly Staff & Clean Hotel
I stayed with my family at holiday inn express - Milton. The best thing about the hotel is their friendly staff and managers. They are very helpful through out my stay. I am really impressed with the cleanliness of my room and lobby area. The best part of my stay is the Internet service. I stay with different hotels time to time, but this hotel has one of the best Internet speed. Breakfast choices are pretty nice. Overall one of the best stay my family has enjoyed. I will stay here again.
April 24, 2014
Rated 2.0 out of 5.0 by mjc2810 Average HIE, below average internet speed
This is your basic, run of the mill Holiday Inn Express. The staff were friendly and helpful, when they were around. Most times you had to wait around at the front desk for a while before someone came to help you. My biggest issue with this hotel was the internet speed. It was HORRIBLE and even prevented me from doing work at the hotel. As a business traveler I expect to do some business work from the hotel and was unable. I speed tested several times and had an average Download speed of 0.61Mbps and an Upload speed of 0.25Mbps. I have had faster internet speeds in third world countries! To me, this was unacceptable and I would not recommend this hotel nor will I stay there again. I choose to stay with IHG brands because they consistently offer great service. This particular hotel, although not awful, was below the standards of which I expect from IHG and a Holiday Inn Express.
April 23, 2014
Rated 3.0 out of 5.0 by DownForce Don't stay for the internet
Not sure how many more times I can stay at this property. Every time I stay there is a new problem....this time it was the internet. At one point during my stay I wished I could have been teleported back to 1998 so I could get 56k dial up modem and then I would have a faster connection. 5 minutes to load a simple web page is unacceptable. When I brought it to the attention of the front desk, I was told it was because the hotel was fully booked and that I wasn't the first person to complain.
Stayed here back in February in the heart of winter. The snow removal in the parking lot and sidewalks was non-existent. The owners of this hotel just don't seem to care about much.
April 23, 2014
Rated 5.0 out of 5.0 by Gym mom Great visit
Based on a few negative reviews I was some what reluctant to book however did based on immediate need. I felt compelled to write this review as our visit was great! Everything from friendly, helpful staff, to great location and cleanliness we were very pleased. A special recognition to the lady working the breakfast buffet as she was very friendly and helpful early in the morning.
Would not hesitate to stay again!
April 15, 2014
Rated 1.0 out of 5.0 by Tobiasjr Non-Preferred location
I was booked in for 6 weeks along with several others, but was asked by our corporate office to relocate to a corporate preferred hotel. It seems that this Holiday Inn location will not negotiate rates in good faith with our corporate office. A low score here is for the hassle of changing hotels.
April 10, 2014
Rated 4.0 out of 5.0 by malibutech great front desk staff
I have seen a large improvement in this location over last year in respect to staff. Much friendlier and helpful and service offering. my only reserve is the comfort level of the sleeper sofa (but this seems to be common with most locations I visit) so a suggestion would be.. when furnishing upgrade comes due. Have someone lay on the sleeper mattress before a bulk order. We have a pull out in our home and it is quite comfy without springs sticking in my back, I send technicians to this hotel (as well as 2 locations in Tennessee) for training.. and this is the common concern, as well have experienced myself.
March 28, 2014
Rated 4.0 out of 5.0 by Mountain girl Nice breakfast
Lots to choose from for breakfast. Clean rooms. Comfortable. Would recommend to others and would stay again.
March 25, 2014
Rated 4.0 out of 5.0 by Karen44 Clean hotel with great breakfast included!
We found this hotel very clean and the staff friendly. The included breakfast is great and the pool is nice (although could have been a bit warmer!). We'd recommend the hotel to anyone coming to Milton.
January 2, 2014
Rated 3.0 out of 5.0 by CABDAC hotel just OK
We got married in Milton and decided to stay at this hotel along with a number of other guests. The hotel itself was OK (I am a hotel snob but don't have much choice in this small city) but it was convenient for everyone.
There were no big pluses to it, other than being conveniently located to our venue. However, I was most disappointed when the hotel staff called everyone's room, including ours at exactly 10 minutes after check out time to see "if we were staying another night or to check out!"
I have stayed in many, many hotels for work and for personal and have NEVER received such an inappropriate call. Neither me or my guests appreciated that. There could have been many other ways of getting around that but it was unnecessary and somewhat unprofessional.
January 1, 2014
Rated 2.0 out of 5.0 by JayRay61 Expectations Not Met
Subpar for this hotel chain. Check in was slow and not ready, reservation was done hours prior to arrival, and room was not as requested (offered 2 double beds instead of king).
Will not go back here.
December 31, 2013
Rated 4.0 out of 5.0 by bennett30 convenient location and great service
Short stay due to power outage. Great location and staff was friendly and efficient
December 29, 2013
Rated 5.0 out of 5.0 by Boysie Came Home just in time for the 2013 ice storm in Milton , Ontario
My wife and I came home to Canada from Iowa , USA for Xmas 2013 ! We reserved a suite at Milton Holiday Inn Express ! My what a nasty drive from the airport roads all slick and slippery ! We arrived at the hotel while I was getting the luggage my wife made a beeline for the cover of the warm fire of the reception hall , By the time I made it in she'd already checked in ! The staff was expecting us and even recommended a nearby restaurant to go grab a quick dinner as we had been traveling all day ! What a pleasant stay we had it was like being at home ! Breakfast was great everyday ! Staff was great ! We had crew of guys from out of town staying there as well restoring hydro to the unfortunate folks that had lost power due to the ice ! Thanks to all of them and to the friendly staff at the Milton Holiday Inn Express for accommodating everyone and making it a very pleasant stay during a very trying time for many folks !
December 29, 2013
Rated 3.0 out of 5.0 by Bert12 Dirty bed linen
We stayed in room 414 and found upon our arrival a pillow case between the box sprung and the mattress completely soiled with either vomit or feces. Although the manager came up to remove the pillow case no further action was taken. Although we do not expect a spotless room this was well below expectations and we don't feel the staff did anything to compensate us for this big oversight by the cleaning staff
October 15, 2013
Rated 1.0 out of 5.0 by bugs2013 ROOM: BUGS
This was an awful experience. When we entered the room it smelled like the room had just been fumigated. The following morning both dead and alive bugs were found. We brought the issue to the staff who did not acknowledge the issue, thus we ran from the hotel and we had to throw clothes out.
October 14, 2013
Rated 5.0 out of 5.0 by Tripper51 Great Night's Rest
Clean, convenient and quite - pre-requisites for a good nights rest. This best describes my recent stay in Milton. The location provided little need to travel for a good dinner and combined with the always hot breakfast, only added to my rewarding stay. Will visit again when I head north.
October 5, 2013
Rated 5.0 out of 5.0 by specialguest71 Great Stay!!
Great stay with very comfortable accomodations. Recommend for future travelers.
September 30, 2013
Rated 2.0 out of 5.0 by OCDr Lack of standards
Pilows not set up or arranged on the bed.
Light switch at front door not turning on the desk lamp (lamp not plugged into correct socket)
Toilet paper hanging down off roll (unrolled). End not folded into a point like the other.
IHG Member gift was a can of coke. Nothing at the front desk when checking in. Person had to run to the end of the hall to find something. The St. Catharines location handed me a gift wrapped bottle of water with candies and Timothy's coffee coupon (very nice).
The drawer pull on the dresser was backwards/upside down.
Clock on the microwave not set.
Tall corner lamp not plugged in.
TV not straight and channel guide folded and torn.
Carpet behind night tables dirty.
September 27, 2013
Rated 3.0 out of 5.0 by N1234 Overpriced
Nothing special about this hotel and the room I was provided. The amount I paid was a bit pricey considering the location and that there is nothing too special about the room.
I was on a time restriction the morning after my stay and had to wait about 20 minutes for someone to come to the front desk for me to checkout. I had to actually call the hotel at the front desk..the man in charge came from the back room (don't know how he didn't hear anyone yelling out hello several times) and didn't seem very polite at all...looked tired and couldn't be bothered with me.
However the room was very clean and the people when I checked in were polite and courteous.
Won't stay here again. Was my first time staying at a Holiday Inn Express and might try another one in another location but not this particular one.
September 20, 2013
Rated 5.0 out of 5.0 by micman74 All hotels should be this good!
I can't fault this hotel, in terms of value for money, friendly staff and the quality of the rooms this hotel is one of the best I have ever stayed in anywhere in the world! It has everything I need and expect from a hotel without feeling pretentious. We last stayed here in 2005, and having just returned in 2013 I can honestly say this hotel remains as good, modern and clean as I remembered, with huge rooms with all the facilities you need including TV, microwave and a fridge. The King size bed is huge and comfy. Location is great, loads of parking, 30 minutes from Toronto airport and the town of Milton is a lovely place. We were visiting from the UK as part of a holiday with a few nights in Milton visiting family that live in the town. I would say this is more of a hotel for business rather than leisure as I wouldn't say Milton is a tourist destination as such. There are things to do in Milton, walking trails and cycling, good choice of restaurants nearby, lovely little town to walk in and go shopping, pretty walk around the Mill pond. If we didn't have family in Milton I don't think we would have ever discovered this place, but I'm sure glad we did.
September 16, 2013
Rated 5.0 out of 5.0 by Stucky everything was fine
Very goodLoved location and Room was dellightful - This is 5th year that I have stayed in this location
September 6, 2013
Rated 5.0 out of 5.0 by DBPC Clean & Fresh
We had such an enjoyable stay at your hotel. From checkin to checkout it was wonderful. Your breakfast variety is amazing and your staff during our weekend stay was exceptional. Thank you for your warm hospitality. We will be back.
August 29, 2013
Rated 4.0 out of 5.0 by FraserB Rooms are nice & comfortable, breakfast isn't
Service is good, rooms are comfortable, wireless works well.
Hallways & lobby are always hot - turn down the heat.
Breakfast selection needs work.
August 23, 2013
Rated 5.0 out of 5.0 by Jkaroni Nice size room and great bk
Really enjoyed my stay as this was my second time staying there. The location was perfect for the course I was taking and close to shopping too.
August 2, 2013
Rated 2.0 out of 5.0 by Biker2013ab Overpriced
Beds are so so, decor needs updating. Rooms are over-priced compared to other Holiday Inn Express' which are newer and nice
July 23, 2013
Rated 4.0 out of 5.0 by courtenay good bed
everything was good, but a few complaints:
- not much to eat for the lactose intolerant, toast and peanut butter gets old quick;
- cleanliness of the room was not the best, a thick layer of dust on the picture on the wall, and when the light hit the door, it was a bit scary, obviously never been washed...
May 29, 2013