Rated 4.6 out of 5 by 52
Rated 5.0 out of 5.0 by sharkbait67 Excellent comfort
Most comfortable bed i have slept in. Very clean spacious rooms, good breakfast. Very cozy feel to entire facility. Would definitely stay again.
November 11, 2013
Rated 5.0 out of 5.0 by nicole54302 2 bedroom suite is perfect for larger group
4 friends and I were in town for a wedding. we booked the 2 bedroom/2 bathroom suite. it was perfect for us. the kitchen/living room made it nice to hang out in, but the separate bedroom were nice for when we needed privacy. with 5 people, having 2 bathrooms were also much needed! all of that for cheaper than getting 2 separate normal hotel rooms. the free breakfast was also very nice. instead of the normal dry cereal and donuts, there was eggs, waffles and a lot of fresh fruit. next time a group of us go back to the Milwaukee area, we will definitely be back to the staybridge suites! highly recommended!
November 9, 2013
Rated 5.0 out of 5.0 by Rosebud20 Amazing room and great service
My husband and I stayed here just for one night for a wedding, but I actually wanted to stay longer. The room was amazing. Had I know I would have bought stuff to eat at a store to make there. The room had a full size fridge and freezer, stove top, sink, dishwasher and all dishes to accommodate someone for a nice stay. Would have loved to stay a few more days. Would definitely stay there again and highly recommend this hotel.
November 6, 2013
Rated 1.0 out of 5.0 by Tre11 Not Cool
Arrived Friday afternoon for a wedding. Was informed that we could not check in without a credit card. (We were paying cash for the room) The employee was very rude & snotty regarding the reason why we wouldn't have a credit card while traveling. I reserved the room with a card & specifically stated we would pay cash for the room upon departure..nothing was ever mentioned to bring a card with in order to check in. After supplying our debit card & have a large hold placed on the card for the whole weekend, we arrived into our room...only to find 1 full size bed vs. 2 full size beds that I reserved. (Specifically stated 2 adults Friday night, 4 adults Saturday night.) When mentioning that to the front desk guy, he stated "reservation says one bed & we are full tomorrow night"..basically..sorry about your luck.
Another group in our party was given a very very hard time when trying to upgrade rooms the day before as well..Finally did get to upgrade, but the employee was very rude about it..along with management.
We were getting ice from the soda machine (as there are no ice machines available), & barked at for not asking the front desk to get us ice from the kitchen...we hadn't had any cooperation from the front desk before this, figured we would have been turned down on this request as well.
After the reception, a large group returned to the hotel, one had asked if the pool/hot tub room could be opened for us..the response from the employee was "money talks, come back in 10 minutes". What kind of an answer is that from a "professional". Needless to say, we did not return to push the subject.
On journey's from room to room, could smell cigarette smoke. When observing as walking past the kitchen/social area, the employee is standing by the back door smoking! He's on the first floor, we were on the 3rd & could smell the smoke...Very offending to guests in a smoke free environment as advertised.
All in all, the stay was very very disappointing...from the attitude of employee, to the action of the employee. Never again.
October 28, 2013
Rated 5.0 out of 5.0 by Katsz The BEST place to stay!
Making reservations by phone was fast, efficient and friendly, as was check-in. Our two-bedroom, two-bath suite was lovely--clean and comfortable for the five of us. Also, it was well equipped with all kitchen essentials including wine glasses, coffee, tea, popcorn. Comfortable beds, plenty of towels, Laundry area where we had to dry some clothes was also clean and well maintained. The entire facility was clean, clean, clean. The pool area and hot tub were right across from us and they were well maintained. We were told that wedding guests were staying there that night so we expected to hear them when they arrived after the wedding. We heard nothing! In fact, if one in our group hadn't seen the bus arrive, we would never had known so many people came through at night. The hallways and rooms were very quiet. There was a small movie theater with about a dozen comfortable recliners which we thought was very cool. Also, a computer room which had shelves of board games you could play. Breakfast was one of the best. Hot included omelets with fixins, bacon, make your own waffles, an oatmeal bar. Cold had muffins, fruit, cereals, yogurt, cottage cheese. The list goes on. The staff was very friendly and informative, particularly Heidi and Lindsay, always smiling and willing to help with our endless questions about restaurants, etc. This is the place to stay in the Oconomowoc area, in fact it's one of the best anywhere!
October 23, 2013
Rated 4.0 out of 5.0 by bcuda Attentive staff and welcoming atmosphere
Staff at this location are always welcoming and helpful. Would recommend this hotel.
October 20, 2013
Rated 5.0 out of 5.0 by JeffTn Great Stay
I stayed at this hotel for over 3 months on business. Front desk staff were OUTSTANDING. Ryan, ops mgr, went above and beyond and his staff did as well. VERY clean inside and out. I really enjoyed the location. Close to Milwaukee but in lake country Very nice and pleasant
October 19, 2013
Rated 5.0 out of 5.0 by Firefighter2Wife Friendly service!
My family and I stayed here for three days. Rooms were comfortable,staff was friendly and attentive, and the hotel itself is beautiful. Definitely recommend!
October 17, 2013