Rated 4.6 out of 5 by 59
Rated 5.0 out of 5.0 by nicole54302 2 bedroom suite is perfect for larger group
4 friends and I were in town for a wedding. we booked the 2 bedroom/2 bathroom suite. it was perfect for us. the kitchen/living room made it nice to hang out in, but the separate bedroom were nice for when we needed privacy. with 5 people, having 2 bathrooms were also much needed! all of that for cheaper than getting 2 separate normal hotel rooms. the free breakfast was also very nice. instead of the normal dry cereal and donuts, there was eggs, waffles and a lot of fresh fruit. next time a group of us go back to the Milwaukee area, we will definitely be back to the staybridge suites! highly recommended!
November 9, 2013
Rated 5.0 out of 5.0 by Rosebud20 Amazing room and great service
My husband and I stayed here just for one night for a wedding, but I actually wanted to stay longer. The room was amazing. Had I know I would have bought stuff to eat at a store to make there. The room had a full size fridge and freezer, stove top, sink, dishwasher and all dishes to accommodate someone for a nice stay. Would have loved to stay a few more days. Would definitely stay there again and highly recommend this hotel.
November 6, 2013
Rated 1.0 out of 5.0 by Tre11 Not Cool
Arrived Friday afternoon for a wedding. Was informed that we could not check in without a credit card. (We were paying cash for the room) The employee was very rude & snotty regarding the reason why we wouldn't have a credit card while traveling. I reserved the room with a card & specifically stated we would pay cash for the room upon departure..nothing was ever mentioned to bring a card with in order to check in. After supplying our debit card & have a large hold placed on the card for the whole weekend, we arrived into our room...only to find 1 full size bed vs. 2 full size beds that I reserved. (Specifically stated 2 adults Friday night, 4 adults Saturday night.) When mentioning that to the front desk guy, he stated "reservation says one bed & we are full tomorrow night"..basically..sorry about your luck.
Another group in our party was given a very very hard time when trying to upgrade rooms the day before as well..Finally did get to upgrade, but the employee was very rude about it..along with management.
We were getting ice from the soda machine (as there are no ice machines available), & barked at for not asking the front desk to get us ice from the kitchen...we hadn't had any cooperation from the front desk before this, figured we would have been turned down on this request as well.
After the reception, a large group returned to the hotel, one had asked if the pool/hot tub room could be opened for us..the response from the employee was "money talks, come back in 10 minutes". What kind of an answer is that from a "professional". Needless to say, we did not return to push the subject.
On journey's from room to room, could smell cigarette smoke. When observing as walking past the kitchen/social area, the employee is standing by the back door smoking! He's on the first floor, we were on the 3rd & could smell the smoke...Very offending to guests in a smoke free environment as advertised.
All in all, the stay was very very disappointing...from the attitude of employee, to the action of the employee. Never again.
October 28, 2013
Rated 5.0 out of 5.0 by Katsz The BEST place to stay!
Making reservations by phone was fast, efficient and friendly, as was check-in. Our two-bedroom, two-bath suite was lovely--clean and comfortable for the five of us. Also, it was well equipped with all kitchen essentials including wine glasses, coffee, tea, popcorn. Comfortable beds, plenty of towels, Laundry area where we had to dry some clothes was also clean and well maintained. The entire facility was clean, clean, clean. The pool area and hot tub were right across from us and they were well maintained. We were told that wedding guests were staying there that night so we expected to hear them when they arrived after the wedding. We heard nothing! In fact, if one in our group hadn't seen the bus arrive, we would never had known so many people came through at night. The hallways and rooms were very quiet. There was a small movie theater with about a dozen comfortable recliners which we thought was very cool. Also, a computer room which had shelves of board games you could play. Breakfast was one of the best. Hot included omelets with fixins, bacon, make your own waffles, an oatmeal bar. Cold had muffins, fruit, cereals, yogurt, cottage cheese. The list goes on. The staff was very friendly and informative, particularly Heidi and Lindsay, always smiling and willing to help with our endless questions about restaurants, etc. This is the place to stay in the Oconomowoc area, in fact it's one of the best anywhere!
October 23, 2013
Rated 4.0 out of 5.0 by bcuda Attentive staff and welcoming atmosphere
Staff at this location are always welcoming and helpful. Would recommend this hotel.
October 20, 2013
Rated 5.0 out of 5.0 by JeffTn Great Stay
I stayed at this hotel for over 3 months on business. Front desk staff were OUTSTANDING. Ryan, ops mgr, went above and beyond and his staff did as well. VERY clean inside and out. I really enjoyed the location. Close to Milwaukee but in lake country Very nice and pleasant
October 19, 2013
Rated 5.0 out of 5.0 by Firefighter2Wife Friendly service!
My family and I stayed here for three days. Rooms were comfortable,staff was friendly and attentive, and the hotel itself is beautiful. Definitely recommend!
October 17, 2013
Rated 5.0 out of 5.0 by CB53 Very nice facility
I love the Staybridge Suites! My only complaint was when I went to make reservation over the phone using 800 #, they asked if I would take a brief survey at the end of making the reservation, which I said I would. When I was connected to the "survey", it was someone trying to sell some sort of travel package. I didn't appreciate the high-pressure sales pitch.
No other complaints. I just know I will never offer to take a survey at the end of the call.
October 14, 2013
Rated 5.0 out of 5.0 by Fishnski Great Reunion
Flew into the Milwaukee area to attend a wedding. Many of my family stayed at the same hotel and we had a great time together. The staff was great and the rooms are large and comfortable. The location was good and we had a good time. Breakfast was crowded but the hotel was full. Will stay here again
October 12, 2013
Rated 5.0 out of 5.0 by HopII Great service all around
Everything from letting us use the social room to the wonderful breakfast. We will stay at a Staybridge again. Girls did a wonderful job in the kitchen. Nice clean suites.
October 11, 2013
Rated 5.0 out of 5.0 by writer77 Home Again
Returning home for a visit was made more enjoyable by staying at the Oconomowoc Staybridge. I honestly gave them five-stars on all counts, especially the handicapped-accessible room. Its planning was well thought out for wheelchair access. I wish my stay had been longer but time constraints dictated otherwise. Special thanks to the front desk staff, for their kindness and friendliness.Finding a home away from home was an added plus to my visit. I'll always choose Staybridge when I travel.
October 9, 2013
Rated 5.0 out of 5.0 by familyinappleton Highly Recommend
This is a very nice home away from home! The room is very comfortable and nicely decorated, not to mention clean. The breakfast buffet is second to none! Excellent! Staff was helpful and friendly. Will stay here again!
October 2, 2013
Rated 3.0 out of 5.0 by markss15 serious lack of service!
We stayed here for our wedding. Got a great price and very clean place. We were excited about our stay until the phone call from our guests started. The desk couldnt take cc due to lack of training, couldnt find room block even though they gave us a simple three letter code, and several rooms were charged wrong or given wrong rooms. There lack of managers on a weekend made trying to correct problems almost impossible. Not what your looking for when you want a stress free wedding.
October 1, 2013
Rated 5.0 out of 5.0 by Jazz25 Great room and breakfast with friendly staff
This is the fourth or fifth time I have stayed at this property. All have been a great experience. Will definitely stay again and have recommended to others at Carroll University where I visit several times a year.
September 27, 2013
Rated 5.0 out of 5.0 by 57girls Just like home, without the work.
I enjoyed every minute being at the Staybridge. The staff was friendly and helpful. Best bang for your buck!!! Will definately stay there again and will tell all my friends about you.
Thanks for making my trip more enjoyable.
September 9, 2013
Rated 5.0 out of 5.0 by Shakilagsd I love this Hotel!!!
I stay at this location every time I"m in the area.. The Hotel is always clean...the rooms are very comfortable AND clean...employees are very friendly and will anything to make your stay more comfortable.
September 6, 2013
Rated 3.0 out of 5.0 by BP13 Good location, easy access to Milwaukee, but had housekeeping issues.
Wasn't happy with the housekeeping. The pull out couch had a very poor mattress that was stained and had lots of crumbs all over it when we opened it. The sheets on the big bed were clean but very wrinkled and not pulled tight over mattress.
When we called the front desk the girl came right up with a vacuum and cleaned up the crumbs but couldn't do much about the mattress. They also do not have extra roll out couches as an option.
The breakfast was the best I've had included in a room!
September 5, 2013
Rated 5.0 out of 5.0 by Na1983 Wonderful Experience
I was away from home due to work. I found your hotel to be welcoming and relaxing. I had to work the entire time I was there and was able to do so without interruption. The rooms were clean and inviting. Thank you.
August 28, 2013
Rated 2.0 out of 5.0 by tourney2013 Dirty Linen & Smelly Room
We were with a large group. Plenty of area for socializing with a large group, both inside and out. Our room was large enough and had everything that you would need. Fortunately, we didn't spend much time in our room. Pool and gym were adequate. Always out of towels at the pool. Note: If you are a hosting hotel for a child's tournament, plan ahead. Not all equipment in gym worked as it should have. Laundry was a plus. Upon check-in to our room we noticed a smell, musty? pet?. It helped to open the windows but every time we returned, there was no denying the odor with the windows shut and air conditioning on. Also, when I went to make up the sofa-bed at 10pm, the linen & comforters that were in a zipped bag in the closet, were covered in hair and the comforter looked like it had been used many times and just thrown back in the closet at the end of someone else's stay. The only person working at that time had to leave the desk and go in search of clean linen which took some time. Didn't have a happy child when they were waiting to go to sleep after a very long day. But the girl was very pleasant and apologized.
August 28, 2013
Rated 5.0 out of 5.0 by Koala21 Exceptional Stay!
We were at the hotel for 3 nights-my 60th high school
Our stay was over the top! Room, bed, evening reception,
breakfast, front desk and restuarant employees were
so friendly and so helpful.
Thank you for a wonderful experience,,,,we will certainly
recommend you as I am in the travel business and have
a full service travel agency in Mesa Arizona.
August 28, 2013
Rated 4.0 out of 5.0 by Jersey0 Comfy room and very clean and new!
Breakfast was crazy. Way too many people in a small space. Tables were sticky. Food was average for being complimentary.
August 22, 2013
Rated 5.0 out of 5.0 by KKal Very Impressed! Great Value!
This was my first time staying at a Staybridge Hotel. I was attending a wedding with 3 friends so we booked a 1 bedroom suite and there was plenty of space for the 4 of us. All of the staff were very pleasant and the hotel was inviting.
The complimentary breakfast was delicious and I loved the variety of fresh, healthy items to choose from.
My only complaints are that the jets in the whirlpool would not turn on and that there weren't any ice machines located on any of the floors. I had to go to the front desk to request ice.
August 22, 2013
Rated 5.0 out of 5.0 by Pondman6 Great Place to Stay
This hotel is probably the best one I have stayed in in a long time the staff, value and location are just great. I am on the road for 90% of the time for my job and this hotel makes me feel right at home every time I stay.
August 19, 2013
Rated 5.0 out of 5.0 by Loric27 Great for family traveling together
It wasn't easy finding affordable accommodations for an extended family of 8 traveling together. The two-bedroom suite at Staybridge Inn and Suites was perfect for our family.
The room was clean and spacious. The sofa bed didn't look comfortable, so one person just slept on the couch and that worked fine. The kitchen was nice, with a full-sized fridge, dishwasher, soaps, toaster, and coffee maker with coffee provided. Of course, with the free breakfast buffet offered in the morning, we didn't have much need to prepare food.
The courtyard was perfect for the kids to blow off some of their extra energy outside the room. The pool was large and there was a hot tub too. We borrowed a movie from the front desk to watch in our room, but they also would've put it into their movie theater room as well if we wanted to watch it downstairs. They also had board games you could borrow as well. These are very thoughtful offerings for families that can't bring all the entertainment with them!
I was confused about the lack of ice machines. We went to the front desk a couple times and someone would get a bowl of ice for us from their kitchen, I assume. We were never told that we could get it ourselves somewhere, so maybe this is what everyone does?
I would definitely come back to this hotel!
August 17, 2013
Rated 5.0 out of 5.0 by Patti43 Best sleep ever
My two small children and I were in town for a wedding and Staybridge Suite was the choice of the couple for their families. So glad it was, I can not remember when I last slept that good. The breakfast offered lots of options and many healthy choices, so both children were happy and full of something good for them. The kids enjoyed the pool, and the courtyard made for great pictures.
August 16, 2013
Rated 5.0 out of 5.0 by Lindow Staybridge
Recently had a 5 day stay here and i must say this is the nicest hotel i've stayed at. My job takes me all over the state of Wisconsin and this hotel sets the bar for quality and comfort. Very reasonable rates and the staff was very welcoming. Rooms were very clean and the amenities were top notch. Rooms included a full size fridge, two oven burners, dishwasher, microwaves and real silverware & glassware. Also the happy hour Tues-Thursday was very nice. Free food and beer for two hours was just the icing on the cake for my stay. I highly recommend staying here. Next time i am in the Milwaukee area the staybridge will be my choice from here on out!
August 14, 2013
Rated 5.0 out of 5.0 by QatarKiwi Exceeded expectations
Even having read previous reviews and expecting a great place to say this Staybridge Suites exceeded my expectations. Very comfortable and clean rooms (we had a 2 bedroom suite), excellent breakfast, great coffee, free laundry facilities, nice clean pool. I would not hesitate to recommend this accomodation.
August 13, 2013
Rated 5.0 out of 5.0 by littleb Still There
I have been at this property now for the past 5 weeks and they stay has been excellant - the staff is exceptional - just one thing - I really wish there would be adult time in the pool area, If the pool can stay open till 11 and have 9 - 11 as adult only time.
I realize that this is a family orientated property put there are those like me who are on business here and we work hard all day long (at times 10 -11- even 12 hours) and it sure would be nice to have some time that is peaceful to just relax after a hard long day.
I will be here every week for the next 18 months
August 13, 2013
Rated 5.0 out of 5.0 by Folegna Great Place To Stay
Great place to stay. Quiet, relaxing, great breakfast and a staff that is very helpful. This was my first stay at a Staybridge and based upon this stay I would do it again and again. Thanks to all the great people.
August 5, 2013
Rated 5.0 out of 5.0 by Howie46 Outstanding service
I inadvertently made double reservations with prepaid rooms. The staff went out their way to cancel the extra reservation with no penalty to me. It's one of the reasons we always stay at the Staybridge when we visit relatives in Oconomowoc..
Your breakfast are great and the staff is always friendly and helpful.
Thanks for making our stay enjoyable.
August 5, 2013