Rated 4.2 out of 5 by 89
Rated 4.0 out of 5.0 by familytime24 comfy beds
Stayed at this Holiday Inn a few weeks ago, very surprised at how nice the rooms were. Stayed again because we had a family weekend planned. Room was a bit rough; carpet ripped, double shower head didn't work (loved last time!), room didn't seem to warm up, family members had very loud neighbors (taken care of immediately once front desk was notified). All in all a good experience.
February 12, 2014
Rated 4.0 out of 5.0 by Interviewee123 Comfortable room with accommodating staff
My husband and I stayed here overnight for an interview, and we were both pleased with our experience. We booked the whirlpool king room and were not disappointed with the cleanliness, spaciousness, and ample hot water of the whirlpool. The room itself was comfortable, and we had no trouble in terms of noise despite being on the first floor.
The only downside is that there is no free complimentary breakfast.
January 7, 2014
Rated 5.0 out of 5.0 by Dennis409 frustration with housekeeping
housekeeping knocked on our door at 9:30 and we indicated that we would be leaving the room in about 1/2 hour. We returned hours later to find that the staff was just starting to clean our room. We had to ask the staff to delay a few moments so we could change and go down to the pool while our room was cleaned.
Unlike other IHG reservations, the staff did not have me down as a member when I arrived. They had to search for my membership at my request. Interestingly, they found two different IHG membership numbers (2 files) for me.
January 2, 2014
Rated 5.0 out of 5.0 by KarinK Comfortable bed
We only stay here. The beds and pillows are so comfy which is rare to find in a hotel.
December 18, 2013
Rated 5.0 out of 5.0 by InTone1 Lovely hotel in a snowstorm
I really enjoyed my stay at this hotel. The room was large with a big bathroom and a double shower. The bed was very comfortable. Everything was very clean. The breakfast was very complete, with oatmeal and fixings, pastries, yogurt, fresh fruit, scrambled eggs and omelets made to order, chipped beef on biscuits, and sausage. The lunches with the meeting were very good as well. The restaurant next door is like a hunting lodge, with a fireplace, large booths, and the bison meatloaf was delicious. The menu is varied. The pool is oval, but long enough to swim laps, with a nice hot tub and a view of the sunrise through the big windows. The lobby is a nice place to sit with friends around the fire. Nice workout room. The staff were friendly and helpful.
December 13, 2013
Rated 5.0 out of 5.0 by randy731 Wonderful Staff, very clean!
We were staying over the Thanksgiving weekend visiting family and arrived early, we stopped before 3pm to see if we could check in early. The front desk staff greeted us very politely and stated if our room was ready we most certainly could check in. Our room was ready but did not have a refrigerator (we had stayed previously and had a room with one), a quick look and she changed our room! We had more family arriving the next day and they offered to move them closer to us, that is very good customer service. The housekeeping staff was very friendly and accommodating. The only thing that I wished was open was the bar area in the lounge, this would have been nice to just relax in the area with a glass of wine instead of going next door. Over all the stay was wonderful
December 4, 2013
Rated 5.0 out of 5.0 by Kks3435 Overall good stay
Clean, nice looking, modern hotel with comfortable beds, and a nice big bathroom with two shower heads and walk in shower. Reasonable price. Beautiful lobby. Breakfast was so-so and an extra cost.
November 28, 2013
Rated 5.0 out of 5.0 by Scott54115 Outstanding Property
Clean, comfortable, safe and in a great location. I did get an upgrade to one of the suites and it was outstanding.
The staff was courteous and professional.
I will stay there again during my future visits to the area.
November 23, 2013
Rated 3.0 out of 5.0 by C1h2a3i4r Handicap access issues
We stayed in room 118-a handicap room since my son is in a wheelchair. The bathroom was very nice. However, there was a chair blocking part of the doorway into the bedroom area. We had to move furniture before we could push his wheelchair into the bedroom area. This hotel needs to reposition its furniture to allow better accessibility.
November 20, 2013
Rated 2.0 out of 5.0 by lllan lack of amenities
no refrigerator, no microwave, ice machine on floor inoperable , no complimentary breakfast. room was quiet even with a wedding going on.
November 14, 2013
Rated 4.0 out of 5.0 by Katie2005 few issues
This was my third visit to this property and the reason why I signed up as a priority member. The first two visit with my husband were perfect. This time (with a shopping buddy) I had a few issues. Most were resolved and the front desk gave me a free night for the inconveniences. I was very pleased the way she handled it. I will be back again to visit friends and shop and I will stay at this location. Thank you for the great service.
October 24, 2013
Rated 4.0 out of 5.0 by Grandmam Clean and comfortable
Nice, roomy bathroom. Large shower with double shower head. Comfortable beds. Coffee not so great.
October 24, 2013
Rated 5.0 out of 5.0 by GrammaKaye Great overall experience
My daughter just moved to Pewaukee and we chose the Holiday Inn just for its proximity to her apartment. We were really happy to find it comfortable and very accommodating. My grandchildren loved coming over to use the pool and the older kids did their catching up at the Thunder Bay Grille. Wonderful time.
October 24, 2013
Rated 5.0 out of 5.0 by Jenny73 I'd stay again
Pleasant atmosphere, lovely room, good service, comfy bed, large bathroom & spacious shower. I would gladly stay here again!
October 22, 2013
Rated 4.0 out of 5.0 Nice hotel
We stayed overnight one night for a wedding. We were only there to change clothes and sleep, so I can't comment about most of the amenities. We arrived around 2:30pm, unaware that check-in is not until 4pm. The man at the check-in counter curtly said the room was not available yet and that we should check back in an hour and turned to tend to other business. As my husband and I discussed where to get ready for the wedding that began at 4pm, the man called us back and said the room was, in fact, ready and promptly checked us in.
There was plenty of space for parking, the hotel is very accessible from the interstate, and it was clean and nicely furnished. We didn't use it, but there was a very nice sitting area on the main floor by the lobby that a number of people were using. I would recommend this hotel to others.
October 16, 2013
Rated 4.0 out of 5.0 by Kitkat47 Nice comfortable hotel great staff
My 3 night stay was very nice however I was not able to connect to the free WiFi...and when I looked thru the binder of information for the hotel the room service menu was suppose to be within the packet. It was not. I did not know until 2 day's later that the menu was actually on the door handle of my door. So, I did not use room service. The location couldn't have been better..2 restaurants nearby and close to the interstate. I would definitely stay here again.
October 3, 2013
Rated 5.0 out of 5.0 by dennisjohn HANDICAP ROOMS
The hotel is excellent for the general public but is especially nice for people with handicaps. The best rooms I have ever experienced for someone like me who is unable to walk.
September 25, 2013
Rated 5.0 out of 5.0 by Hntrwdo Comfortable bed, awesome dual shower heads, soundproof walls!
Loved this hotel & would defiantly recommend to anyone! Conveniently located off I-94 going West or East of Milwaukee suburbs.
August 28, 2013
Rated 3.0 out of 5.0 by Adam0175 Nice hotel
Nice hotel with friendly staff, good restaurant.
Hot tub not very hot!! Pool and hot tub don't open til 7 am. Way too late for people to use that are business travelers which majority of guests were.
TV remotes had to keep getting reprogrammed. Kind of frustrating.
You could hear everything going on above you
August 25, 2013
Rated 5.0 out of 5.0 by Mbl30a Unbelievable suite!
Using a rewards night got an upgrade to the 1600 sq ft suite. Unbelievable. Truly unexpected and why I continue to be a loyal HI customer.
August 21, 2013
Rated 5.0 out of 5.0 by collegemom13 Clean, comfortable, and very nice decor
I would definitely stay at this hotel when in the area again. Bed very comfortable, room clean, great shower, efficient staff and very quiet at night. We arrived 2 hours before check in to attend a Brewer game. We were allowed to check in early. Glad I became a reward card member.
August 11, 2013
Rated 5.0 out of 5.0 Unusual decor
This Holiday Inn looks nothing like the usual look you've see a hundred times. With granite bathrooms and tiled halls, it's a totally upscale look. In addition, the staff was very accommodating. Even though she was not required to do so, one of the kitchen staff made me an omelette for the morning buffet.
August 2, 2013
Rated 5.0 out of 5.0 by JamesB1904 Excellent place to stay
Excellent place to stay, restaurants in walking distance.
July 13, 2013
Rated 4.0 out of 5.0 by RickB1969 Vey Nice Hotel, Great Location
I stayed at this hotel for 11 days on a recent business trip and very much enjoyed the stay. The lobby was very roomy and inviting. Very comfortable beds with a variety of pillows for comfort. The pool and spa were very nice and offered a relaxing soak after mywork day. Good location with many nice restaurants within a short drive as well as the Thunder Bay Grille and the Machine Shed restaurant within walking distance. I would suggest staying at this hotel if in the area. One item that I feel was a detracting factor was not having a continental style breakfast included in the price. I understand they offer many amenities such as room service and a breakfast cafe but the value o what is offered for the price was not worthhile in my oinion. Good thing McDonalds was right up the road. Overall it was a ery enjoyable stay and a very well kept and appealing establishment
June 28, 2013
Rated 3.0 out of 5.0 by Colomis Good Value but.....
The hotel pool is not heated. They also do not have any coupon offers with the restaurants around the hotel. Booked a double queen room and was give a double standard room instead, but by the time I noticed, my 2yr old was ready for bed and we didn't feel like changing. Has dual showerhead showers, but the second head didn't work all that well. All in all, it is a good place to stay.
June 27, 2013
Rated 5.0 out of 5.0 by TravelingBusinessMan Great Service Even Late
Checked in around 11:30PM. Attendant was alert, courteous and gave a warm welcome. I had drove 11 hours straight from Minnesota to this location and all I wanted was a hot shower and a comfortable bed. I got that and some. The dual shower head in the showers are a nice touch. Slept like a baby and made my way back home. Had no worries at this location during my stay. Couldn't pick anything in particular that could be better. Well maybe a tempur pedic bed but that is nit picking at best.
June 19, 2013
Rated 5.0 out of 5.0 by punny92 our visit
desk clerks very helpful and friendly
room service failed to clean up a cup that was leaking when they cleaned the room.
June 10, 2013
Rated 5.0 out of 5.0 by tamera83 Excellent!
I would highly recommend this hotel. The room was VERY nice along with everything else in the hotel. We weren't there for very long but if we are back in that area we will surely stay there again!
June 7, 2013
Rated 5.0 out of 5.0 by CheeseMaker85 Great staff!
This is a very nice property and the staff went way beyond what they needed to do to make myself and my team welcome. I forgot my Kindle in the room and received a call from the front desk before I knew it was missing! They were kind enough to hold it until one of my team mates retrieved it. - Thank you!
June 4, 2013
Rated 5.0 out of 5.0 by bob555 nice room
very clean nice hotel, lobby is very nice. breakfast buffet was average but sufficed
May 29, 2013