Rated 4.2 out of 5 by 79
Rated 4.0 out of 5.0 by Katie2005 few issues
This was my third visit to this property and the reason why I signed up as a priority member. The first two visit with my husband were perfect. This time (with a shopping buddy) I had a few issues. Most were resolved and the front desk gave me a free night for the inconveniences. I was very pleased the way she handled it. I will be back again to visit friends and shop and I will stay at this location. Thank you for the great service.
October 24, 2013
Rated 4.0 out of 5.0 by Grandmam Clean and comfortable
Nice, roomy bathroom. Large shower with double shower head. Comfortable beds. Coffee not so great.
October 24, 2013
Rated 5.0 out of 5.0 by GrammaKaye Great overall experience
My daughter just moved to Pewaukee and we chose the Holiday Inn just for its proximity to her apartment. We were really happy to find it comfortable and very accommodating. My grandchildren loved coming over to use the pool and the older kids did their catching up at the Thunder Bay Grille. Wonderful time.
October 24, 2013
Rated 5.0 out of 5.0 by Jenny73 I'd stay again
Pleasant atmosphere, lovely room, good service, comfy bed, large bathroom & spacious shower. I would gladly stay here again!
October 22, 2013
Rated 4.0 out of 5.0 Nice hotel
We stayed overnight one night for a wedding. We were only there to change clothes and sleep, so I can't comment about most of the amenities. We arrived around 2:30pm, unaware that check-in is not until 4pm. The man at the check-in counter curtly said the room was not available yet and that we should check back in an hour and turned to tend to other business. As my husband and I discussed where to get ready for the wedding that began at 4pm, the man called us back and said the room was, in fact, ready and promptly checked us in.
There was plenty of space for parking, the hotel is very accessible from the interstate, and it was clean and nicely furnished. We didn't use it, but there was a very nice sitting area on the main floor by the lobby that a number of people were using. I would recommend this hotel to others.
October 16, 2013
Rated 4.0 out of 5.0 by Kitkat47 Nice comfortable hotel great staff
My 3 night stay was very nice however I was not able to connect to the free WiFi...and when I looked thru the binder of information for the hotel the room service menu was suppose to be within the packet. It was not. I did not know until 2 day's later that the menu was actually on the door handle of my door. So, I did not use room service. The location couldn't have been better..2 restaurants nearby and close to the interstate. I would definitely stay here again.
October 3, 2013
Rated 5.0 out of 5.0 by dennisjohn HANDICAP ROOMS
The hotel is excellent for the general public but is especially nice for people with handicaps. The best rooms I have ever experienced for someone like me who is unable to walk.
September 25, 2013
Rated 5.0 out of 5.0 by Hntrwdo Comfortable bed, awesome dual shower heads, soundproof walls!
Loved this hotel & would defiantly recommend to anyone! Conveniently located off I-94 going West or East of Milwaukee suburbs.
August 28, 2013
Rated 3.0 out of 5.0 by Adam0175 Nice hotel
Nice hotel with friendly staff, good restaurant.
Hot tub not very hot!! Pool and hot tub don't open til 7 am. Way too late for people to use that are business travelers which majority of guests were.
TV remotes had to keep getting reprogrammed. Kind of frustrating.
You could hear everything going on above you
August 25, 2013
Rated 5.0 out of 5.0 by Mbl30a Unbelievable suite!
Using a rewards night got an upgrade to the 1600 sq ft suite. Unbelievable. Truly unexpected and why I continue to be a loyal HI customer.
August 21, 2013
Rated 5.0 out of 5.0 by collegemom13 Clean, comfortable, and very nice decor
I would definitely stay at this hotel when in the area again. Bed very comfortable, room clean, great shower, efficient staff and very quiet at night. We arrived 2 hours before check in to attend a Brewer game. We were allowed to check in early. Glad I became a reward card member.
August 11, 2013
Rated 5.0 out of 5.0 Unusual decor
This Holiday Inn looks nothing like the usual look you've see a hundred times. With granite bathrooms and tiled halls, it's a totally upscale look. In addition, the staff was very accommodating. Even though she was not required to do so, one of the kitchen staff made me an omelette for the morning buffet.
August 2, 2013
Rated 5.0 out of 5.0 by JamesB1904 Excellent place to stay
Excellent place to stay, restaurants in walking distance.
July 13, 2013
Rated 4.0 out of 5.0 by RickB1969 Vey Nice Hotel, Great Location
I stayed at this hotel for 11 days on a recent business trip and very much enjoyed the stay. The lobby was very roomy and inviting. Very comfortable beds with a variety of pillows for comfort. The pool and spa were very nice and offered a relaxing soak after mywork day. Good location with many nice restaurants within a short drive as well as the Thunder Bay Grille and the Machine Shed restaurant within walking distance. I would suggest staying at this hotel if in the area. One item that I feel was a detracting factor was not having a continental style breakfast included in the price. I understand they offer many amenities such as room service and a breakfast cafe but the value o what is offered for the price was not worthhile in my oinion. Good thing McDonalds was right up the road. Overall it was a ery enjoyable stay and a very well kept and appealing establishment
June 28, 2013
Rated 3.0 out of 5.0 by Colomis Good Value but.....
The hotel pool is not heated. They also do not have any coupon offers with the restaurants around the hotel. Booked a double queen room and was give a double standard room instead, but by the time I noticed, my 2yr old was ready for bed and we didn't feel like changing. Has dual showerhead showers, but the second head didn't work all that well. All in all, it is a good place to stay.
June 27, 2013
Rated 5.0 out of 5.0 by TravelingBusinessMan Great Service Even Late
Checked in around 11:30PM. Attendant was alert, courteous and gave a warm welcome. I had drove 11 hours straight from Minnesota to this location and all I wanted was a hot shower and a comfortable bed. I got that and some. The dual shower head in the showers are a nice touch. Slept like a baby and made my way back home. Had no worries at this location during my stay. Couldn't pick anything in particular that could be better. Well maybe a tempur pedic bed but that is nit picking at best.
June 19, 2013
Rated 5.0 out of 5.0 by punny92 our visit
desk clerks very helpful and friendly
room service failed to clean up a cup that was leaking when they cleaned the room.
June 10, 2013
Rated 5.0 out of 5.0 by tamera83 Excellent!
I would highly recommend this hotel. The room was VERY nice along with everything else in the hotel. We weren't there for very long but if we are back in that area we will surely stay there again!
June 7, 2013
Rated 5.0 out of 5.0 by CheeseMaker85 Great staff!
This is a very nice property and the staff went way beyond what they needed to do to make myself and my team welcome. I forgot my Kindle in the room and received a call from the front desk before I knew it was missing! They were kind enough to hold it until one of my team mates retrieved it. - Thank you!
June 4, 2013
Rated 5.0 out of 5.0 by bob555 nice room
very clean nice hotel, lobby is very nice. breakfast buffet was average but sufficed
May 29, 2013
Rated 4.0 out of 5.0 by awww Nice accomodations
Well decorated rooms, nice lobby area. Internet service above average...staff very helpful and friendly...
May 26, 2013
Rated 5.0 out of 5.0 by Erah Priority Club Complications
Hotel always does a great job. I do have a problem with the Priority Club and managing my points. Not user friendly, and even with hotel property assist we don't know if we accomplished the desired result. This requires a follow up call from me to the 888 number to try and confirm or fix again.
May 15, 2013
Rated 5.0 out of 5.0 by vsansg1 Everything I expected and more
I've stayed here twice now and had great experiences both times. Rooms are nice, good size and nicely appointed. I got upgraded both times due to my Platinum status, once to the boardroom suite adjoining the pool! Nice workout facility available 24h, fast internet, and a very friendly staff. Location is right off the highway but still very quiet, connected to Thunder Bay which is great for dinner and/or drinks. Plenty of free parking and easy to get in/out.
April 15, 2013
Rated 5.0 out of 5.0 by Peggy2809 Love this hotel
Had a great 10 day stay here, Everyone is very kind and service oriented! They always called me by name, always willing to handle any everyday request. This hotel is beautiful and super clean!! Highly recommend this hotel, conveniently located on I-94. Walking distance to 2 restaurants, Mobil gas station with convience store too
Across the street. Book here.
March 23, 2013
Rated 5.0 out of 5.0 by michaelmmmm again another great stay
From the check in to the the very nice room to the excellent room service.... the great bar in the lobby. I have nothing negative to say except I wish this hotel could duplicate its self and be everywhere I go. Everytime I am in the area I will always stay here. great service
March 14, 2013
Rated 5.0 out of 5.0 by michaelmmmm This hotel ROCKS
This hotel has the best over all customer service and very clean cosy rooms. the front desk is very friendly. Especially Michael and Carol
March 14, 2013
Rated 4.0 out of 5.0 by Woodindbq Beautiful Oak
The lobby and rooms have beautiful solid oak furnishings. What a welcome change from other properties that use particle board. The thing that kept this from five stars was sleeping above the pool and smelling like the pool the next day. Helpful and friendly staff and very clean all around. The attached restaurant has some pretty average bar food.
March 6, 2013
Rated 4.0 out of 5.0 by Checkitout Quick Family Getaway
We enjoyed a one-night family getaway. We had a pool-side room that was comfortable and convenient. The pool area was a bit noisy but the the sliding door and heavy curtain not only provided privacy but effectively blocked the noise. The pool temperature could have been a bit warmer.
In the evening, we utilized the large family room-like setting of the lobby to play games and sit by the fire. This was an enjoyable setting.
The desk staff was friendly and helpful. The one small issue we had was that our room didn't have an ice bucket. I was surprised that there wasn't a replacement supply readily available when we asked about it. We ended up using our coffee pot carafe.
Lastly, many of the less expensive chain hotels include a light contental breakfast. This is especially nice when traveling with kids. This is something that should be considered rather than the pricey buffet.
February 21, 2013
Rated 2.0 out of 5.0 by Aarsam Potentially Nice Hotel
Within the last year, I have stayed at this Holiday Inn approximately 10 nights. As a point of reference, I spent roughly 50 nights in priority club hotels across the United States during the same time period.
Recently this hotel upgraded their beds from uncomfortable sleep number models to a very comfortable alternative. Delicious lunch and dinner room service is provided by the nearby “Thunder Bay Grille”. The showers are nicer than most other priority club hotels I have stayed at and the lobby of the hotel creates an inviting experience.
The breakfast served in the basement of this hotel is not very good nor worth the price and should be included as a perk for staying.
If all of the machines located in the fitness center worked I would consider the fitness center above average for a priority club hotel. One of the treadmills has had a loose belt for several months and both elliptical machines need to be serviced. There is a nice free weight bench and the space is quite large with 3 TVs.
Over the past few months, there have been several instances that have caused me to question my loyalty to this hotel. Specifically, it started with my inability to receive the correct rate online. I was told this was due to the sales staff not getting the rate loaded on time. I was always charged the correct rate and the problem has since been corrected.
On more than one occasion, I have had to ask for different rooms due to chlorine and sewer smells. There are also a couple rooms in this hotel where cell phone service is unattainable. Last month there was a problem with the water softener and the heat wasn’t functioning well. All of these issues and situations have been corrected recently.
The final straw for me was when the front desk issued a room key for my room to another guest. I believe the staff thought my room to be unoccupied and it was truly an accident. Luckily, when the other guest attempted to enter my room with a working key, I had the deadbolt and safety lock engaged which prevented their entry. Despite the accident, I feel my personal safety and belongings were placed in unnecessary harm. Had I not been in the room, the other guest would have had unrestricted access. This coupled with the other issues mentioned earlier are reasons why tonight will be my last stay at this hotel.
I see several negative reviews from other guests with responses from hotel staff. Rather than spending time responding to this review, I ask that you spend your efforts fixing the problems and situations outlined above.
I wish this hotel the best of luck in the future and hope you are able to return it to the quality that originally earned my loyalty.
February 21, 2013
Rated 2.0 out of 5.0 Should be an Express
Holiday Inn Expresses do not charge for breakfast. This hotel does not have a restaurant yet my wife had the cold continental breakfast and all they offered was cereal for $4.99 and I had the hot continental breakfast for $9.99 which was not much, we have had much better breakfasts at the Holiday Inn Expresses for free.
February 18, 2013