Rated 4.5 out of 5 by 623
Rated 5.0 out of 5.0 by Ahmed1968 Great Vacation
It was my first time to stay at this hotel, all family members where happy and enjoyed each moment spend in the hotel.
I booked two rooms for 8 night s and the rooms were very nice and comfortable. Also, bathrooms were very clean. Also, we liked swimming pool and other facilities. Hotel staffs were helpful and pleasant.
Shuttle bus was on time from / to all parks at Disney land. I wish to come back again and this was the same feeling of all family members.
July 1, 2013
Rated 5.0 out of 5.0 by ArkansasAda Family Vacation
I reserved three rooms at this hotel for our trip to DisneyWorld. The staff that greeted us were very helpful. The young men who helped with our luggage were super! The shuttle to DisneyWorld was perfect....timely....and comfortable. I would recommend this hotel to anyone visiting DisneyWorld. However, there was no recognition for Priority Club members at checkout....other than the room key had Priority Club on it.
June 30, 2013
Rated 5.0 out of 5.0 by Cindyd81 Why Stay Anywhere Else When Visiting WDW?
This hotel is fantastic!! We stayed here for 10 nights June 8-18, 2013. This was our 4th trip to WDW in 7 years, but our first time not staying at a Disney resort (we stayed at a Disney moderate resort the prior 3 visits). We had read so many reviews about how wonderful this hotel and its staff were, we decided to give it a try … and we are SO GLAD we did!! It definitely deserves the rave reviews it has received! The hotel is very clean and comfortable; our room was very spacious and included a microwave, refrigerator, flat-screen TV, free Wi-Fi; the king bed, pillows and bedding were very soft and comfy; the showers were great, although water pressure a little low at times, but there was plenty of hot water; the breakfast buffet was absolutely wonderful; and the hotel’s location is perfect with only about a 10-minute walk to Downtown Disney. We had a rental car for our entire stay and never had a problem finding a parking spot at the hotel. We also used the free shuttle service a few times to/from the hotel and Disney parks and Downtown Disney that is provided for use of the guests staying at the 7 or 8 hotels along Hotel Plaza Boulevard. Busses ran about every 30 minutes and worked out great… plus saved you the $15 per day parking fee at the parks!
One tip we’d share is to look for the “Freedom From Fees” package when booking your reservation at this hotel. The room rates alone were much less than those for a Disney resort, but we also received vouchers for free breakfast buffet for both of us every day and free self-parking each day—which was a savings right there of an additional $33 per day. Wow!
The biggest and most valuable asset this hotel can boast of is its staff. Seriously, this hotel has taken the meaning of exceptional customer service to a whole new level, and then knocked it out of the ballpark!! From the time we were warmly welcomed by the valet/bell staff upon our arrival at the hotel’s front doors to the time we left for our return to the airport, we felt like all the staff were genuinely concerned about us, meeting our needs, and making sure our stay was as pleasant and relaxing as possible. Practically every time we entered the hotel, one of the valets, bell, or front desk staff would greet us with a smile and say “Welcome home.” We felt like we made several new friends at the hotel during our stay, and I actually had a little lump in my throat when we said goodbye at the end of our visit. While all hotel and restaurant staff were absolutely wonderful and accommodating, we want to give a special acknowledgment and thank you to: Elvis, Adrianna, Albert (watch out for him—he has a wicked sense of humor!), Leslie, Amelia, Imane, John, Mikey, and Alison.
There are SO many positives about this hotel--the value of the room, the amenities you receive, the great location, the wonderful breakfast buffet, and the fabulous customer service, the selection of this hotel for your stay when visiting WDW is an absolute no-brainer! We plan on staying here again each time we visit WDW … and can’t wait for our next trip. Thank you!!
June 30, 2013
Rated 5.0 out of 5.0 by FrequestTraveler2013 Outstanding Service
My family and I stayed here for 10 nights. I travel a lot, and I seldom give 5 star reviews, but based on the service alone at this hotel, they deserve a 5+.
Great location to Disney Parks (especially Epcot and Downtown Disney). Very nice pool, clean and comfortable rooms, easy access from parking areas, gym, free shuttle service to Parks and Downtown Disney, can purchase Park tickets at hotel with help from service desk, fridge and microwave in every room, balconies available, dining room serving breakfast, lunch and dinner (a bit high priced, but very comfortable), room service, free wireless internet (which works!), and great service from the time you arrive to the time you leave.
I interacted with the following personnel: Reservations manager, Front door (bellhop, parking, transportation assistance), Front desk personnel, Dining crew (greeters, servers, busboys, managers, chefs, and even an amazing balloon artist for the kids), Room service personnel, Housekeeping, and Grab "N Go Snack attendants. I received outstanding service from them all! The service was truly extraordinary with easy and efficient check in/check out. The dining area service was absolutely incredible with very friendly staff, kind to everyone of every nationality, great servers (ALL of them!...but a special acknowledgement to Said who served us every day with always a friendly smile, professional service, kind and patient demeanor, and great efficiency. We will miss him!)
I would like to acknowledge many others and wish I had space, but I think I've made my point. Service at this hotel, in a time when decent service is very hard to come by, is outstanding, and for that, and the many other amenities at this hotel, I highly recommend it for all business and pleasure travelers.
June 29, 2013
Rated 5.0 out of 5.0 by CoasterDave Wow! I'm Impressed!
I've stayed in a lot of hotels in the last 10 years and far and away, the staff at this Holiday Inn Lake Buena Vista Downtown is among the best I've ever experienced. We were there the first weekend in June with a group and every member of the team rolled out the red carpet to make us feel welcome and take care of us. From the bartenders and housekeepers to the front desk, restaurant, and management team members ... without exception, they provided world-class service. The hotel itself was nice as well ... well maintained, clean, up-to-date ... but it was the staff that separates this hotel from it's competitors. Thanks for the great experience! We'll be back next year.
June 29, 2013
Rated 4.0 out of 5.0 by RosieP Second time around.....cleanliness
This was our 2nd time there ,we enjoyed our stay. Room and hotel/resort was exceptionally clean.very comfortable bed, pool view. Breakfast a little disappointing , little over priced for what I got. My husband got the breakfast buffet, I only had the coffee / fresh fruit ..... Off of the buffet and it coast the same amt.$$. No type of evening entertainment e.g. No atmosphere at the bar.Overall was a ok place, very close to down town Disney .
June 28, 2013
Rated 4.0 out of 5.0 by Samuru Great hotel!
Loved our stay here. The shuttle buses take you right to downtown Disney and Animal Kingdom which is where we wanted to go. The room was very nice, the view was great with the balcony. In the morning the sun came right into the room, and the bed was comfortable.
Only a few complaints, criticisms, what have you.
#1 - Breakfast is expensive, and we were surprised we even had to pay! I honestly don't stay in many hotels, so maybe I'm misinformed and inexperienced but the few hotels I've been in I've never had to pay for breakfast nor was I told about it either...
#2 - I would like to see a Gideon bible (or any bible) in the drawers. Don't know why it wasn't there, I wanted to spend some time in God's word and I look forward to that little detail and it wasn't there. Can Holiday Inn add those to this hotel? Thank you very much.
Aside from that, I would recommend this hotel as a great place to go to Disney parks :)
June 28, 2013
Rated 5.0 out of 5.0 by Arkady Great place to stay, close to everthing.
Great place for family. We spend two days at the property. Very clean. The staff is great. Very close to everything including Universal 15 min ride by car. Downtown Disney 10 min walk.
June 26, 2013
Rated 5.0 out of 5.0 by dtfl Quick and easy
Staff was excellent. We were looking for a place to stay while visiting friends in the area and this was perfect. Made us feel important and were more than willing to help and friendly.
June 26, 2013
Rated 5.0 out of 5.0 by SusanH Fantastic stay
Have stayed at this resort many times. Had a room view we didn't like so much and they immediately changed us to another room which was excellent. Always friendly and accommodating. Great resort will return again and again.
June 25, 2013
Rated 5.0 out of 5.0 by savage25 Great Staff and Good Location
Went to this Holiday Inn as part of a convention/group, and the staff was simply amazing. There was so much going on, and so many people, and yet the staff treated each one of us like we were important. They always had smiles on their faces and were willing to help. The food/beverage prices seemed a bit expensive (so I only rated them "good"), but what I did eat and drink tasted very good. I would definitely recommend this hotel.
June 24, 2013
Rated 5.0 out of 5.0 by Swanigm Great Holiday Inn for Disney World
Probably the nicest Holiday Inn by Disney World. Easy walk to Downtown Disney and the rooms are very clean and modern. Very impressive hotel.
June 22, 2013
Rated 5.0 out of 5.0 by Sshugrt Comfortable bed and room. Good service
This hotel was in a great location and wonderful value . Easy to get to Disney as well as shopping centers. When we arrived we had a few request and the staff went out of their way to see that these request were made. The property was very clean and security was also great. We would recommend this hotel to anybody looking for a great place to stay and would come again. Thank you Holiday Inn for the wonderful time we had during our stay.
June 21, 2013
Rated 5.0 out of 5.0 by Lynn104 Excellent Place
The hotel was clean and the staff was friendly and helpful. The location was perfect and within walking distance to Downtown Disney. The shuttle buses to the Magic Kingdom was a plus. Would definitely stay here again.
June 21, 2013
Rated 5.0 out of 5.0 by crafty11 Comfort for the whole family
We arrived on 6/10/13 and was greeted by one of the best concierge teams. Gilbert was working that day and he helped us not only to our room but each day we were there he greeted us with a smile and interesting tidbits that we could do. The food was great as well. You must try the Cuban Sandwich if you are there - just Awesome. Gary I think was the F/B manager and he always was walking around and checking on the food and service. We even had a chance to meet Jordan the Operations manger and he took a great interest in all the gusts and the facilities. When I think about it ... all the staff was great the rooms were spotless. We will stay there again.
June 20, 2013
Rated 4.0 out of 5.0 by BridgetTheMidget OVERALL EXPERIENCE
NICE HOTEL, GOOD STAFF, GOOD FOOD, HOWEVER TOO MANY DIFFERENT ANSWERS TO SIMPLE QUESTIONS LIKE I WAS SPEAKING ANOTHER LANGUAGE. I SPEAK PERFECT ENGLISH
WAS TOLD THINGS WE WOULD RECEIVE AS PRIORITY CLUB MEMBERS, THEN HAD TO BE EMBARRASSED TO GET WHAT WAS PROMISED TO ME IN THE FIRST PLACE. A NICE MANAGER MADE SOME COMPENSATION, BUT I WAS STILL VERY STRESSED AS I HAD JUST LOST MY FATHER. I NEEDED TO RELAX. ALL OF THE MAIDS WERE EXCELLENT AS WERE THE GUYS OUT FRONT AND ALL THE FOOD WORKERS, TOO MANY NAMES TO MENTION. THEY ALL WERE GREAT TO US. COMFORTABLE BEDS NICE ROOMS. note: ALL STAFF WERE EXCELLENT !!!
June 18, 2013
Rated 4.0 out of 5.0 by sasvqf Clean room and friendly staff
Overall very comfortable stay and friendly staff. Restaurant was convenient, although wait staff seemed stretched - Don't plan on rushing.
June 18, 2013
Rated 1.0 out of 5.0 by TravR Comfortable room but not very good service
The room was very comfortable. However, the service was poor both at front desk as well as restaurant. Front desk forgot to tell me that I had two complimentary breakfasts until my checkout and they didn't even apologize. The restaurant service was very poor, and had a long waiting time for the food to come out even though there were very few people at the restaurant.
I would not stay at that specific location again.
June 17, 2013
Rated 4.0 out of 5.0 by pjpup1 Nice room
The room was nice and it was nice to be able to eat in hotel. I felt that the breakfast buffet was a little pricey for what was offered. Be careful with the wifi, it was spotty at best and we had trouble just accessing emails.
June 14, 2013
Rated 5.0 out of 5.0 by MDAtlanta What a wonderful hotel
This is an outstanding hotel - great value, wonderful service, nice beds, spacious rooms, great restuarant and bar, walkable to downtown disney, neat decor - it really has it all. Its our new go-to hotel for Orlando.
June 14, 2013
Rated 5.0 out of 5.0 by OntheRoad57 The Employees Made the difference !
From the moment we pulled up to the doorman to the time we left 3 days later; everyone we met who worked there gave us courtesy, respect and always wanting to make our stay as great as possible. Im sure dealing with large groups as ours are; it can be sometimes very trying to be professional. But everyone from the room staff, front desk, resturant employees and pool associates were great ! A SPECIAL THANK YOU to that great lady Karina (Katrina?) who worked endlessly around the pool cleaning up, entertaining us and doing everything one person could do to make our stay great ! A BIG HATS OFF to all her hard work.. IT WAS APPRECIATED !~ If our event is held there again we will be back no question... If anyone is looking for a warm welcoming clean, comfortable hotel-- this IS the place...
June 11, 2013
Rated 5.0 out of 5.0 by NOVAGuy Tidal Wave/Gay Days Weekend
Had an amazing time at the Holiday Inn Lake Buena Vista Downtown. Everything from the check-in to the check-out process couldn't have gone more smoothly. The staff was extremely accommodating and made our entire stay perfect! We can't wait to come back next June for Tidal Wave at the Holiday Inn.
June 11, 2013
Rated 5.0 out of 5.0 by Papabear54 Always Friendly and Helpful!
I just wanted to comment that I really enjoyed my stay at your hotel and that I found your staff so very wonderful and friendly. I hope to come back again next year.
June 10, 2013
Rated 5.0 out of 5.0 by Penguins67 AWESOME Hotel!
I was there for 6 nights as part of the Tidal Wave Party weekend and partly for business. This hotel went above and beyond to cater to the Bear Community that attended the event weekend. There were enough staff members to handle the amount of people and every staff member had smiles constantly! LOVED IT!
If I had to make one suggestion it would be this: More ice machines. I was in the very far pool wing on the second floor and i had to go all the way to the other end and either up one floor or down another floor for ice.
June 10, 2013
Rated 5.0 out of 5.0 by DisneyFan58 Great Staff and Facility
The staff at Holiday Inn was wonderful. They were courteous and helpful beyond the norm. The pool area is awesome and a very nice sized pool. Breakfast in the restaurant was incredible. Rooms were huge. This hotel is one of the best I have ever stayed in. I can't wait to go back.
June 9, 2013
Rated 5.0 out of 5.0 by beargoer Very accommodating staff!
I was most impressed with how staff in general were accommodating. They were very respectful of the group staying there. Special staff standouts:
1) Amelia - She was a wonderful wait person, always friendly and engaging.
2) The lady that worked in the pool area - I regret that I can not remember her name, but she had dark, spiked hair, and was attractive. She was hard working, always cleaning and straightening things; and like Amelia, very friendly and engaging. Both ladies represent your company well!
Too, the food was surprizingly good. Much better than I would have thought.
June 9, 2013
Rated 5.0 out of 5.0 by ADWYOU Excellent Stay, Excellent Staff
From Check In to Check Out the service was top notch. The hotel was immaculate, and you could tell the staff and management really both were proficient and enjoyed their jobs. Will definitely stay again.
June 9, 2013
Rated 1.0 out of 5.0 by Jedi3000 When They Get It Wrong ITS WRONG ALL THE WAY
Mixed up rooms, staff rude, not a happy place inside Disney ? what can I say.
June 9, 2013
Rated 5.0 out of 5.0 by Mooj Incredible service
My experience was outstanding. The property is very comfortable with beautifully furnished rooms with fresh decors and nice amenities. What really makes the stay outstanding is the service. Every employee I came across had something welcoming to say. With a FULL hotel, the front desk staff and the valet staff always knew me by name.
This stay was for a particular event however I will now seek it out for all my Orlando stays!
June 9, 2013
Rated 3.0 out of 5.0 by ChiBenski comfortable room, great valet services
The hotel room was comfortable and the valet offered great service. The desk staff was a cold to my comfort and didn't really seem that friendly. Nice hotel and I'd consider staying again. Hopefully the staff was just having a bad day. They "took" my complaints into consideration and offered some assistance with a serious apathy in the attitude going on.
June 8, 2013