Rated 4.5 out of 5 by 215
Rated 4.0 out of 5.0 by MikeTravelerGA Nice Location
The hotel is very convenient to everything and the room is clean. My only complain is the air conditioner is very loud when it comes on. The service is great and the staff is friendly.
December 15, 2013
Rated 5.0 out of 5.0 by Spider1030 Great night sleep
This is a 4 star hotel all the way. The beds and pillows were great, I was sick the two days I was there so this was more important than ever getting a good nights sleep. My wife said she wishes she could get the pillows and sheets from this hotel for our home. GREAT thank you!
December 12, 2013
Rated 2.0 out of 5.0 by albeed Less than good
The location is good
Old room decor
There is no water to drink
Air conditioning annoying
I have stayed three nights and used the Internet, where fees were offered $ 12 per day, And when i chick out they charge my bill around $ 144 for the Internet and when I asked they said the internet fee $ 12 per the device
I and my friend in the same room , we have 2 laptops and 2 mobiles devices.
December 10, 2013
Rated 5.0 out of 5.0 by Bluelight Celebration of our 40th Wedding Anniversary
Everything went perfectly well. The room, the staff the service was of the highest quality. Nothing could be faulted. This is our second stay and once again it was superb. A great team effort by all.
November 23, 2013
Rated 4.0 out of 5.0 by krishh comfortable stay
Hotel has a great location. We have enjoyed our room.
November 22, 2013
Rated 5.0 out of 5.0 by Todd59 Another great visit.
Our quarterly "get out of town" stay at this location was as enjoyable as always. The rooms and public areas are always clean and inviting but, by far, the friendly, welcoming and professional staff keeps us coming back. By the way, thanks for adding a second TV at the Tiki Bar!
November 21, 2013
Rated 5.0 out of 5.0 by Cha123 great hotel, atmosphere and near everything
I a thinking of coming over the Thanksgiving weekend. That's how much I like the hotel
November 20, 2013
Rated 5.0 out of 5.0 by tom2225 great service
this is a great hotel the best place to stay in orlando
November 17, 2013
Rated 4.0 out of 5.0 by wonderfulrest Overall nice, especially using reward points
They would like you to be able to say that your stay was a 10, and indeed the stay itself was very pleasurable. They upgraded my reward night to Executive Level and put me in an end unit room with EXCELLENT views of the Disney Fireworks. The experience while onsite was very nice.
What was not so nice was the experience afterwards, and it is for this that I cannot give this hotel a 10. As I had reward nights, I had to place a hold on my visa. OK, I get that. What I do not get is them not releasing the hold in a timely fashion. Granted it was a holiday weekend, but on Tuesday I checked with my bank and was notified by them that the hold was not released. I called hotel, was assured by the front desk that the hold was released. Three days later, I called my bank, still a hold on the account. I had to call the hotel back and tell them that they had NOT released the account. They eventually agreed to call visa and fax them the paperwork but first tried to give me a story about how it might take a few days (it had been 4) then wanted to blame it on being a debit card (it was not, it was an actual visa card). So basically I had to argue with them to get the hold released. Really marred the experience.
November 16, 2013
Rated 5.0 out of 5.0 by PTYRACER VERY GOOD OVERALL
YOU GET A LOT FOR THE PRICE,
HIGHLY RECOMMENDED THIS HOTEL, IT IS ALSO NEAR IMPORTANT AREAS (SHOPPING, DINNING).
November 14, 2013
Rated 3.0 out of 5.0 by Brolos One night stay
Upon check in your staff member could not find reservation...I handed him my ihg card and then he said oh yes here it is...I was under the impression I had paid for my night stay upon booking since it said on your website it had to be paid in full and couldn't be cancelled...I am waiting for my credit card statement to make sure I was not charged twice for my stay, Agent advised me he did not shoe even though I showed him my confirmation on my phone. We were given a room on the 14 th floor....air condition super noisy...found coins under chair which meant room probably had not been cleaned properly....Great experience at the bar, the gentleman attending it was super friendly and attentive.
November 6, 2013
Rated 5.0 out of 5.0 by PaulSam Top Gun...The Best of the Best
We have now stayed here 3 years in a row. This visit we stayed a full month.
From the second we got there we had a huge welcome pack including sunscreens, snacks, outdoor plastic cups, towel and some extra things. Blew us away. Thanks Claudine, an absolute asset to the hotel.
The staff are amazing and always willing to do what ever is needed to make our stay more comfortable and fun. A massive thank you to Ricardo, Lisandra, Gary, Vicki, Anthony, Jason, Kevin, Jim, Doug, Phil, Anthony, Betty, Jen and yeah and the front desk/valet guy that asked me for ID for a room key. Everyone had a laugh out of that one. Your identity will remain a secret to protect you..haha.
An extra special thankyou to Claudine for putting up with us and just making it the best stay. Also to Matt the absolute best bar tender in Orlando. If either of these staff ever went else were it would be very hard not to follow they just made our stay. Not taking away from anyone else, they whole crew are amazing
The great thing about everyone there is we get treated like a mate/friend not a number. This hotel is the best kept secret in Orlando. We hope it stays that way :-) Nothing better than having only a few people by the pool. Great Pool area music and a good selection of games in and around the games room.
Could go on and on about how great this place is but instead we are planning the next visit next year
November 2, 2013
Rated 5.0 out of 5.0 by Yanira Great Staff
I was very impress with the quality of customer service. The staff was very attentive and made the stay so comfortable and so pleasant. The hotel was great and very close to restaurants, bars, and city walk. I will defenetely stay here again on any other visits to Orlando.
November 1, 2013
Rated 5.0 out of 5.0 by Gaby88 Favorite hotel in Orlando
I absolutely love this hotel. I stay here every time I come up to Orlando, and every time my stay is perfect. The rooms are always so clean and spacious, and the bed is so comfortable! My boyfriend and I slept like babies :) The buffet breakfast was delicious, the staff was very friendly, and the hotel itself is beautiful itself! Can you tell I love this hotel? Lol trust me, stay here! The price was so cheap, too! Lot of bang for your buck on this one.
October 24, 2013
Rated 1.0 out of 5.0 by DAKUSC Horrible Room Condition
I really don't know where to begin. My room was a mess. The phone didn't work, the TV didn't work, nor did many of the lights. I complained nothing was done.
I would not recommend this property to any person.
October 23, 2013
Rated 5.0 out of 5.0 by s888 Great staff, excellent workout room
The staff was exceptional and provided me with a great room.
The gym was one of the best I've seen.
Thanks for the enjoyable stay.
October 21, 2013
Rated 5.0 out of 5.0 by Talgarth Another great stay
Excellent stay at Orlando Universl.
After a long flight from the UK the staff made us so welcome and the room was really comfortable.
Recommend the Tiki Bar for magnificent wings and cool beer.
October 19, 2013
Rated 5.0 out of 5.0 by prennick48 Excellent service
Excellent value for the price with very good service and a very pleasant staff and attractive pool area. The breakfast buffet was very extensive and delicious as well as the lunch we were served. Our family had four rooms and only stayed one night due to a 7-day cruise but would definitely return!
October 14, 2013
Rated 4.0 out of 5.0 by Travellerxy Orlando overnight stay
Perfekt für eine Nacht um einen der vielen Orlando-Freizeitparks zu besuchen
October 11, 2013
Rated 1.0 out of 5.0 by THEBOS007 sun sport
can you get sun sport chanel in the hotel when there is a MIAMI HEAT game agroup of us have to go to BUFFALO WILD WING to watch and we buy food and beer there r a lot of HEAT FANS I in your hotel
October 7, 2013
Rated 3.0 out of 5.0 by LondonPeter1 Stay - September 2013
Stayed here for 9 nights. Appreciated the upgrade to the Executive Floor and use of the Executive lounge (recognition of Platinum status in the Hotel Group's loyalty programme) - top marks to Barbara in the lounge for her friendly welcoming service.
The hotel is conveniently situated for Universal Studios, Island of Adventure and Wet & Wild with many restaurants and other attractions in the area. The hotel has ample (free) parking.
There is a large swimming pool - good facility.
As a platinum member of the loyalty programme, I have experienced many Executive Lounges over the years. This is the first I have encountered where nearly all the drinks are charged for (most Cowne Plaza/Intercontinental Hotels offer all drinks as complimentary in the Executive Lounges) - only draught beer was complimentary here. This seems to me to indirectly discriminate against female guests as men are more likely to drink beer - provided here free whereas women tend to prefer wine - charged for. I last stayed here in 2005 and recall that wine was complimentary at that time. In addition, the Executive Lounge does not open on Friday & Saturday evenings, so weekend guests staying on the Executive floors at weekends receive an inferior service to those guests staying Sunday to Thursday!
In the early hours of one morning, the fire alarms sounded and the Hotel evacuated (not the Hotel's fault - a guest apparently thought it was a joke to set off the alarm) but with the guests standing outside (some in bathrobes - one man in his underwear) no member of staff saw fit to come out and inform the guests what was going on - poor leadership and customer care.
The cleaning arrangements appeared, at times, to be a bit haphazard - on 2 occassions we returned to the hotel in the late afternoon/early evening to find the room had not been serviced - discovered later that happened because we had had the "privacy" sign on the room door until we left the hotel late morning - even though we had removed the sign before 12.00 noon, we had "missed" the cleaning staff and the onus was apparently on us to notify reception/housekeeping that we wanted the room servicing.
We twice ate in the bar/restaurant and the meals were of good quality
October 6, 2013
Rated 4.0 out of 5.0 by ROBERT1967 BREAKFAST
NICE HOTEL BUT BREAKFAST BUFFET WAS $18 AND THE FOOD QUALITY WAS THAT OF A FREE BREAKFAST AT ANY ANOTHER PLACE. COLD EGGS, COLD SAUSAGE, HALF COOKED BACON, ETC.
October 5, 2013
Rated 3.0 out of 5.0 by IHGP Just an average hotel
Being a platinum level IHG member does barely anything for you at this property, Drinks in the lounge are at a charge and check out was reluctantly pushed till 2pm.
October 1, 2013
Rated 5.0 out of 5.0 by john3917 The Staff Makes This Hotel
I have stayed at the Crowne Plaza in Orlando over 50 times this year. I am overwhelmed by the courteous and helpful staff from the front desk, to the back office, to the dining room and to the maid service. I love the stay.
September 25, 2013
Rated 5.0 out of 5.0 by Kdoug119 Great Place
Everything about this property was great. The staff was excellent, rooms were nice, clean and quiet and the executive lounge was well apportioned. I'd definitely stay here again.
September 24, 2013
Rated 5.0 out of 5.0 by Todd59 Great Staff
This is always our "go-to" hotel when we decide to get out of town for a change of scenery.
We can count on being recognized by the staff, clean rooms and attractive lobby.
Stop by the Tiki Bar and say hi to Jennifer, the bartender. Its a fun place to kick back and relax beside the swimming pool.
September 19, 2013
Rated 5.0 out of 5.0 by kqraja Awesome Hotel
This is the best hotel in Orlando, everything is exceptionally amazing. Rooms, staff, pool, service. Bought tickets to Universal and Wet and Wild at the hotel, amazing service and support.
I highly recommend this hotel for a delightful stay.
Amazing location and shuttle service to Universal & Disney.
September 10, 2013
Rated 5.0 out of 5.0 by THEBOS007 a/c very cold very good on a hot day
some times i come in very late and is a great feeling to know my room is there for me THANKS
September 7, 2013
Rated 5.0 out of 5.0 by RosieLR Couples place to stay for a long weekend!
It's was our first time staying at this hotel, and our overall experience was great. I read other reviews before booking, all the pros and cons are correct but overall you have a wonderful stay.
Pros: staff amazingly polite and helpful, especial at the bar. Pool area great, not to many kids, a plus for us! Great fitness room, huge! Valet guy gave us a coupon for a free dessert to Cuba Libre restaurant/dance place, we where to late, placed wasn't serving dinner anymore, but they let us in to the bar for free, saved $20 dlls. Close to Universal, $10 cab drive.
Cons: Self parking $9 a day regardless and breakfast buffet was $16.99, not worth it as you can go around the corner to other restaurants. A la cart menu was just as expensive.
Overall, my bf and I had a wonderful stay.
September 5, 2013
Rated 3.0 out of 5.0 by Henk101 Expected More
Booked for family vacation via my United Airlines rewards, for 2 nights, checking in 8/19. After a long day at Disney got to hotel at 11PM. Was told I had to prepay $9.00/day for self parking. Showed desk employee their website which showed no parking fee after 8/17. She said that is no longer valid and changing. Not sure how that impacted me, as when I booked and checked in the website still showed free parking after 8/17. Not about the cost, it is the principal. Then get to room, on the priority club level. (I am an IHG rewards member) If this is the floor for reward members I'm not sure what other floors look like. Positives; comfortable beds and nice view. Overall, I get that this hotel is more so a family hotel for vacationers so understand will not be as clean as a business area crown plaza. But as you can see in my photos attached to the review, someone disturbed. Stains on both bed skirt sheets (Don't even want to know what the stains are) Window ledge had drink stains from previous guests. Not sure how this is not wiped down but was nasty. Then 6 year old daughter opens fridge to put drinks in, and finds pill laying there. Again, not a clean room and no attention to detail in cleaning. The bathroom is old, has cracked tiles, dirty grout, and is very dark. In short, bathroom has not been updated or repaired in a very long time. Again, I get it this is a hotel that caters to families with kids, but was not impressed and as someone who travels a good amount, just felt dirty in this specific room. To cap things off, day of checkout I get a bill, for the .18 cents in tax I owe for the parking I should not have even been charged in the last place... No rewards points for my IHG rewards account either due to reward travel through my airline. I gave 3 star just because I am a loyal rewards member and this was a kids vacation. Had this been a business trip, would be 1 star.
August 30, 2013