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    Guest Reviews
    Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
    96%
    Recommend This Property

    Overall Experience

    4.7

    based on 104 reviews
    96%
    Recommend This Property

    Ratings Breakdown

    104reviews

    • 5 Stars
      81
    • 4 Stars
      17
    • 3 Stars
      3
    • 2 Stars
      3
    • 1 Stars

    Frustrated bc overbooked

    By

    January 21, 2015

    I was very frustrated because I reserved a room with 2 beds and when I checked in they had over booked. The staff wanted me to put my 13 year old daughter in a room alone on a different floor. NO! Then wanted to charge me the same price for a single as my double. Then I asked for ice and waited 10 minutes when the front desk finally offered to bring it to my room. Not good service!

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    Staybridge Suites Indianapolis Airport

    By

    January 20, 2015

    Great staff, from booking room to check in and stay everything went smoothly, staff was expecting my arrival and made whole process easy, room was ready and exceeded expecatations.

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    Beautiful hotel with great service and very nice rooms.

    By

    January 15, 2015

    The hotel looked new with beautiful furniture and décor. There was a fireplace close to the front desk where guests warmed themselves and chatted. The staff was very friendly and helpful. The room had a kitchen with dishes, microwave and refrigerator that were nice to have, even for our short stay. Everything was very comfortable, clean, and well laid out. Breakfast included a nice variety of foods and was kept full and fresh.

    The hotel allows pets, but you would never know it. It was quiet and clean everywhere we went.

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    My experience over the past two years:

    By

    January 15, 2015

    platinumelite

    I have stayed at this location several times over the last two years and have booked company employees to this hotel as well.
    I first I transferred to this hotel because it is in a much safer location and the parking lot lighting was much better than the hotel I had been booked. That was why I moved, the reason I continue to go back to the Staybridge is because of the staff.
    The first time I walked into the hotel, I was hooked! I had been working 10 hour days in the cold and walked into the lobby and received a friendly greeting and to the smell of fresh baked cookies on the check in desk. The fireplace was lit and welcoming. I know that sounds crazy but I felt like I was “home”.

    Since then I have witnessed the staff go the extra mile to make guests feel welcome. A family was playing a game at one of the tables, and the front desk clerk was working on some files. A child came up and started asking questions just wanting some attention. The clerk stopped what she was doing and turned her full attention to the child. As I walked back by, they each had pencil and paper and were drawing together.
    During my last stay, I was making a bacon sandwich from the breakfast bar, the hostess stopped me and asked if I would like some sliced tomato for my sandwich. She was willing to go into the kitchen and slice a tomato for me!
    I highly recommend this hotel; it’s clean, safe and has a caring staff!

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