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    Guest Reviews
    Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
    96%
    Recommend This Property

    Overall Experience

    4.7

    based on 105 reviews
    96%
    Recommend This Property

    Ratings Breakdown

    105reviews

    • 5 Stars
      81
    • 4 Stars
      18
    • 3 Stars
      3
    • 2 Stars
      3
    • 1 Stars

    Recent Stay

    By

    January 28, 2015

    club

    My recent stay at Staybridge in Indianapolis was relatively good. Staff was super friendly no matter the hour. I did lose internet access when they changed the login on Sunday night at midnight and I had one more night to stay. So at midnight, I lost my connection and had to call the front desk. The only other issue was that I was approached on Saturday night around 11:30 after coming from dinner in the back parking lot (there were no other spaces available) by a man who watched me park my car, and before I could get the engine turned off, was tapping on my window asking if I could help him. He first asked if I was from Indiana. He told me the story of he and his wife traveling and loosing their credit cards and needing gas. I told him that I had to get the dogs settled (we train like police dogs do and I was very sure to let him know that) and I would see what I could do. I asked him if he had asked at the front desk and he told me that they were just hourly employees and could not assist. My dogs were barking and when I said let me get them out and to our room, he jumped in his car and took off. My issue is I believe the hotel needs to have the back parking lot more brightly lit and cameras so as to discourage this type of activity. I was a little nervous about the situation, but the staff was reassuring. Other than that my stay was fine.

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    Frustrated bc overbooked

    By

    January 21, 2015

    I was very frustrated because I reserved a room with 2 beds and when I checked in they had over booked. The staff wanted me to put my 13 year old daughter in a room alone on a different floor. NO! Then wanted to charge me the same price for a single as my double. Then I asked for ice and waited 10 minutes when the front desk finally offered to bring it to my room. Not good service!

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    Staybridge Suites Indianapolis Airport

    By

    January 20, 2015

    Great staff, from booking room to check in and stay everything went smoothly, staff was expecting my arrival and made whole process easy, room was ready and exceeded expecatations.

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    Beautiful hotel with great service and very nice rooms.

    By

    January 15, 2015

    The hotel looked new with beautiful furniture and décor. There was a fireplace close to the front desk where guests warmed themselves and chatted. The staff was very friendly and helpful. The room had a kitchen with dishes, microwave and refrigerator that were nice to have, even for our short stay. Everything was very comfortable, clean, and well laid out. Breakfast included a nice variety of foods and was kept full and fresh.

    The hotel allows pets, but you would never know it. It was quiet and clean everywhere we went.

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