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    Guest Reviews
    Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
    95%
    Recommend This Property

    Overall Experience

    4.5

    based on 120 reviews
    95%
    Recommend This Property

    Ratings Breakdown

    120reviews

    • 5 Stars
      85
    • 4 Stars
      23
    • 3 Stars
      6
    • 2 Stars
      3
    • 1 Stars
      3

    Thursday-Friday stay

    By

    17 enero 2015

    We enjoyed our stay at the hotel. drove 15 hours and when we got there, only one room was ready. We had contacted the staff on our way and they informed us that there was no guarantee rooms would be ready so this wasn't a big issue. very friendly and cooperative staff. stayed at this suite for the past three years and will stay again upon our return.

    Posted byHotelStaff
    20 enero 2015
    Thank you so much for your feedback and for staying with us at the Staybridge Suites Plano-Richardson! We are so happy that you enjoyed your stay! We all hope to have you back soon! Cristhian Venecia / General Manager We do very much take into consideration your opinions and strongly put it towards our improvement to our hotel. Again, thank you so much for your feedback. We hope you choose to make us your home away from home again.
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    Awesome experience

    By

    15 enero 2015

    club

    The front desk ladies were so friendly and helpful on every level. We enjoyed our stay completely

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    Comfortable Stay with great service

    By

    08 enero 2015

    platinumelite

    We were delighted with our stay except for the odor in the suite. It was very clean, spacious, and comfortable. We noticed the odor upon entering the suite and noticed the freshness in the hallway when leaving the suite. The odor might have come from past cooking. The staff was very friendly and let us know that they were there to make us comfortable.

    Posted byHotelStaff
    13 enero 2015
    Dear WeezyLou, Thank you very much for taking the time to write your review. At the Staybridge Suites Plano we really strive to make your experience with us extraordinary, so we sincerely regret that your stay was less than that. Thank you very much and I hope you can give us the opportunity to stay with us one more time. Cristhian Venecia / General Manager
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    Not Very satisfied

    By

    07 enero 2015

    platinumelite

    Arrived a little early, my room wasn't ready that's normal. When asked to speak to the manager she came with an attitude and gave me another room which I didn't mind but she didn't offer points or water at arrival.

    Posted byHotelStaff
    13 enero 2015
    Dear ie123, We are thankful for the feedback you have provided us regarding your recent stay at the Staybridge Suites Plano Richardson. As it seems we did not meet expectations, we will ensure that we will better our early check-in for future guests. We hope to see you on your next trip to Plano! Cristhian Venecia / General Manager
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