Rated 4.5 out of 5 by 43
Rated 5.0 out of 5.0 by AustinDana 16 tough days made enjoyable
I was recently in Plano for major surgical procedure, and chose to stay for the first two weeks of recuperation. I have to say that the comfortable room and helpful staff made my time very pleasant. Housekeeping was so fast, friendly, and thorough, adding to my comfort. I used the breakfast bar and looked forward to breakfast. I stocked my kitchen beforehand and felt right at home preparing lunches and my dinner.
I have another procedure coming up, and I will be staying at this Staybridge again the same way.
September 1, 2013
Rated 4.0 out of 5.0 by Bagy Comfortable room and good service
The room was really spacious and was fully equipped with kitchen needs.
1. good room and spacious
2. Morning breakfast
4. Swimming pool
5. other Amenities
1. Quality of food is bad
2, Rate is higher for the place and amenities
3. WIFI is worst in almost everywhere in the room.
August 30, 2013
Rated 4.0 out of 5.0 by bsfox1 Great place to visit with family on the property and in the room.
Our stay at this hotel was nice, but there were a few things we did not like. First was, this is a non-smoking facility which is great, except, the common area to socialize, the courtyard, where the sports court and barbecue patio and entrance to the swimming pool area is a smoking area! That is not good for people who pick a non-smoking hotel due to allergies to smoking!! Going out to the courtyard area was not a good experience with smokers there, and a woman picked the bench just out the front door of the hotel to sit and smoke all weekend. Two places I don't want smoking, especially at a non-smoking facility!
We have been staying at Holiday Inn Express Hotels for the past couple of months. They are nice but thought this was supposed to be a little more upscale. The breakfast at Holiday Inn Express puts this breakfast to shame! We were very disappointed that the only meat offered on this buffet was Canadian Bacon. Not the same as bacon! There were no biscuits and gravy or cinnamon rolls like at Holiday Inn Express. Express also has the eggs just like here and pancakes instead of waffles, so, Express offers many more choices than this Staybridge does.
This hotel offers a full kitchen including a refrigerator with an ice maker. The problem is, the ice makers don't work. I saw several people at the front desk to get ice along with me because this hotel does not have ice makers available to the guests for their convenience and in case the ice maker in the room does not work! It was a super pain in the rear to go to the front desk and wait for the desk clerk to retrieve ice for you with your ice bucket out of the freezer of your refrigerator in the room! We didn't even have an ice bucket for the room if there was an ice machine and coke machine in a vending area on each floor instead of drinks at the front desk. We had to wait for ice at the front desk on one ice run for about 20 minutes while the desk clerk made his nightly run to make sure everything was closed up! Also, when he did return to the front desk, he was very rude. We had our poodle with us and the clerk pretty much yelled at us for having him near the pantry area! We were hunting for ice since there was no one at the front desk to get it for us!! He also acted put out for having to get ice for us. This was not what we wanted to hear from him and not a good experience. There was no open food in the area and our poodle was not going to attack anything in the area! If you don't want to allow dogs, don't state you are a pet friendly hotel! My poodle is much less offensive than the people's smoking is to a non-smoker that picks only non-smoking hotels! The people staying in the hotel should be able to retrieve ice on their own if the ice machines in the refrigerators are not going to work. Our room also had a cook top but no pots and pans! There were dishes and glasses for two people, but we had two adults and two children staying in the room! We had thought we would get a bucket of ice from the front desk and fill a bowl or pan to put in the freezer and go back to get another bucket so we did not have to wait until we were empty of ice, but that was not possible since we had no bowls and no pans!
One other thing, the air conditioner had a thermostat on the wall but would not change. It was a little warm in the room and we could not adjust it any cooler. Holiday Inn Express also has ceiling fans to help with the cooling of the room, not so much here!
Don't get me wrong, we did enjoy our visit here. It is only 4 miles from our daughter's in-laws where she, her husband and our grandsons are living right now while they look for a house to buy. This room was nice for the family visit and for our grandsons to stay with us. It was comfortable, but you see why we had difficulty with the ice situation, only dishes for two and no pots and pans. We did have four staying in the room and only three towels and washrags! The reservation showed two adults and two children - that's four! We will be back to this hotel on our next visit in a few weeks but are in hopes that these things are corrected at that visit. Please add ice machines and make the common areas non-smoking along with the rest of the hotel. You advertise as a non-smoking hotel, please make it a non-smoking hotel!
August 22, 2013
Rated 5.0 out of 5.0 by Law37 "Home" during renovations
Our family stayed here during home renovations. Staff made us feel comfortable before and during our stay. Clean facilities; roomy accommodations; comfortable beds; enjoyed the kitchenette, complimentary laundry facilities, exercise room. Would recommend to family and friends.
August 20, 2013
Rated 4.0 out of 5.0 by 4ms4 Not what I reserved
We were notified about 30 minutes before arrival that the 2 bedroom suite we had reserved was not available. We were given 2 suites next door to each other and told only 4 rooms were available in the entire Hotel. These were regular rooms; not suites in my opinion. It is one room with beds, a short couch, desk and chair and a very small kitchette. Because we were in 2 rooms not the suite we reserved this cut down on our family time as we were crowded when we gathered in one of the rooms. The breakfast was good on the weekday mornings. The weekend morning was not up to par with the weekday mornings. The one evening meal we had was okay. One of the two rooms had an odor akin to mexican food. I thought it would go away within a few hours, it still smelled after 3 days. I will try this Hotel again because most things were above average. I do recommend if the room smells, asked to be moved.
August 15, 2013
Rated 3.0 out of 5.0 by Sportsman PrimeTime Sports
As always staying at the Staybridge is a treat for me and my family. The only thing thaf gross me out is that they never clean our restroom. The tub and the toliet was never once cleaned while we were there. As for as the rest of the area, they did ok. But my bathroom was what that really got me upset.
Staybridge will always be my home away from home. I just hope I don't experience what I did the weekend of 07-25th- July 28th.
I am planning to go to San Antionio in a couple of week and I am really trying to decide if I want to at anothe Staybridge, being I just left one leaving me a bad taste in my mouth.
Thanks for letting me share my feedback with you!
August 2, 2013
Rated 5.0 out of 5.0 by Wabash308 Excellent accomadations
Are first visit to a Staybridge Suite. Excellent experience. Decor gives appearance of higher class hotel. Brought pet, Samoyed and the hotel was very pet friendly. Can't say enough good things about the whole experience. Breakfast excellent.
July 12, 2013
Rated 5.0 out of 5.0 by Madhu StayBridge Suites - Richardson, Plano
I would say this is an excellent hotel to stay. I was there for 4 weeks on a business trip and believe me the services provided @ staybridge suite is awesome. Shuttle, Breakfast and room services are the best. They have guest laundry and free Wi-Fi.
July 12, 2013
Rated 5.0 out of 5.0 by Kim5 Perfect Meeting Place
Management and staff were very accommodating to our group. The conference room was private and provided a great meeting place.
The free laundry room was clean, had nice equipment and was adjacent to the workout room. City Market was a short walk from the hotel. We will definitely be back!
June 21, 2013
Rated 5.0 out of 5.0 by Lucyjan Almost like home!
My husband and I stayed 6 nights at the Plano-Richardson Staybridge Suites. We were so comfortable! It was like a mini verson of home. We enjoyed having an area to sit comfortablely and watch TV and appreciated the door seperating the bedroom so if one of us wanted to sleep the other could stay up without disturbing the sleeper.
Loved the breakfast as well! Lots of variety with plenty of protein provided...not just coffe and pastry!
The price was great and we took advantage of the daily shuttle to our meetings so we did not have the expense of renting a car.
Thanks to the friendly staff as well!
We will be back!
June 20, 2013
Rated 5.0 out of 5.0 by CamiZ1 Excellent service, great trip!
We were on a trip with a large group and the sport court/BBQ area was perfect for all of us. I also left a bag and they boxed it up for me...I just requested a UPS pickup and had the bag back in two days. Thank you Christian! Would definitely recommend!
June 10, 2013
Rated 4.0 out of 5.0 by Notdebbie Great hotel with one exception
The hotel location and facility were great. Staff was all super-friendly and helpful. If you like a VERY firm bed, you'll love this place but I had a hard time getting comfortable in the bed.
May 21, 2013
Rated 5.0 out of 5.0 by rpss4844 great hotel and staff.
everything was perfect and I cant say enough good stuff about kim. she is super polite and helpful!!! we stayed for over 3 weeks at this hotel with many different personnel issues on our half and she was super accommodating to all of our needs! no request was too much. I will definitely be staying a this hotel again when we have more work in the area. also want to mention there ae some fast food places across the street as well as some banks and a walmart. the free access to the LA Fitness (in the same parking lot) is very nice as well.
May 19, 2013
Rated 5.0 out of 5.0 by Dental Highly recommend
The room we stayed in was a second floor , one bedroom / two queen beds. Our kitchen was well equipped and the separate sitting room was great for doing work on the free WiFi. The staff were very friendly and helpful! The place was immaculate and I am very particular about cleanliness. A plus was the Central Market next door for buying healthy pre- made meals. Also, the free use of LA fitness next door was well appreciated. I enjoyed the free use of laundry facility and was able to exercise on the elliptical as I was waiting for it to dry( laundry room and workout room are connected- fantastic!). The breakfast and dinners offered were good and I appreciated the Dallas newspaper. Stayed there one week and will go back when in the area!
May 13, 2013
Rated 5.0 out of 5.0 Excellent services and cleanliness
Staying at staybridge suites, plano is an unforgetable experience!
The staff and services were excellent. I appreciate the courteous and helping nature of Christain, Ana, Marcelo and others at the fornt desk. Overall they ensured that the stay was as comfortable and hassle free as it could be. It's indeed a home away from home :)
May 4, 2013
Rated 5.0 out of 5.0 by CCA50 Excellant accommodations.
Extremely happy with our stay. Will definitely stay again.
April 22, 2013
Rated 5.0 out of 5.0 by Mickey15 Great place to stay!
We really enjoyed our visit. We stayed for almost one week and then returned a week later for another week. The room was contemporary, roomy and clean. The staff was friendly and helpful. Breakfast was great. Super handy to have laundry facilities on site. We will definitely stay there every time we are in the area.
April 4, 2013
Rated 5.0 out of 5.0 by Dirkx1950 Great room, wonderful pool, delicious breakfast
We had 3 rooms for a family reunion, and everyone was happy with everything. The full breakfast and the in room kitchens help keep costs low since it's east to make lunch and/or dinner in your room. There are even 2 grocery stores within sight of the hotel, for easy kitchen stocking. The pool and hot tub are very warm, large and extremely enjoyable. Anytime we're in the area, we will definitely stay here.
March 30, 2013
Rated 5.0 out of 5.0 by gymmom3 best hotel experience we had
The staff was amazing, the pool was warm, and the room was soo comfortable. There was only one complaint and that was brekfast was not serve early enough on weekends. Although there were two other problems they werent not with the staff, hotel, or amenities. We will def be returning!
March 22, 2013
Rated 5.0 out of 5.0 by Frank51 First Impression of the suite
OMG!! This is amazing.We could not believe it. Comfortable, cozy and elegant. Everything one would need to set up hosekeeping. It made our stay so joyful and relaxing.
March 19, 2013
Rated 5.0 out of 5.0 by lcortello Friendly atmosphere, clean, great food!
We will definitely be back. We love this hotel. We have stayed twice at this hotel. The staff are super friendly n helpful. The food is awesome.
March 2, 2013
Rated 1.0 out of 5.0 by sugarm refused ammenities
The trash in the kitchen had not been emptied from the prior guest, the light in the kitchen did not come on, in the bathroom where the king size bed was, the shower overflowed. We had to be out by 7 AM for a conference on a Saturday morning and was refused breakfast when I saw that the breakfast was ready but was told that it did not start until 7:30. A very expensive night with no ammenities. I ask if I could get compensated for some of the incoveniences with points at another staybridge suite and they said no. I would not stay there again unless I got an exceptional rate.......
March 1, 2013
Rated 4.0 out of 5.0 by mnrman staff experience ruined my stay
Nice hotel, will stay there again. However, staff needs to get their act together. I booked the room on a special rate due to a Bat Mitzvah celebration. Turns out the room I thought I booked was not given to me. Somehow my request for a king bed suite got misinterpreted as queen bed studio suite. After arguing, they gave me a king bed studio suite, but I wanted a one bedroom suite. I had no idea they had "studio" suites. Their photos only show king 1 bedroom suites, that is what I wanted. They tried to accomodate me, but as the hotel was booked, I couldn't get the suite I wanted. Will try one more time on my next stay, it better be perfect, otherwise I will lookelsewhere. Oh yeah, then they billed my the regular rate instead of the negotiated rate so I had to make yet another trip to the front desk. Also asked them to fix the showerhead, had to do that twice since they failed on the first attempt. Also, can't understand why I have to ask for housekeeping to clean the room, but whatever. Both bathtub and toilet seat were chipped too.
February 25, 2013
Rated 5.0 out of 5.0 by GeorgeG Great Manager and Staff
The room wear comfortable and clean. Friendly atmosphere and great room rate. Thank You.....George G.
February 22, 2013
Rated 5.0 out of 5.0 by JFerguson Love this location
The 2-queen bed suite is very spacious and clean. Bath tub is wide enough so lay down and soak in after long day of shopping! Even though we were on the side that faces the highway it's very quiet.
The only complaint I have is that the scrambled eggs in the morning are obviously the powdered kind and they were cooked in a way that made them into dry little nuggets...not very palatable.
The primary reason I choose this location over many other nice hotels in the area is it is located next door to Central Market and we stop there to get our evening dinner from the gourmet prepared foods--much more convenient and cheaper than eating in a sit-down restaurant and a huge choice.
February 18, 2013
Rated 5.0 out of 5.0 by Deb60 Very comfortable with lots of personal touches
The suite was very comfortable with a well-stocked kitchen and bathroom. We stayed in a handicapped suite. Most handicapped rooms we have stayed in before included built in seating in the shower. This one had a tub with a shower; and had a grab bar, but no seating. If you require a seat in the shower, you need to bring a shower stool, which is easy enough if you know ahead of time.
February 9, 2013
Rated 5.0 out of 5.0 by goodneighbor I will go back
I have stayed here twice and I will go back. The service and all of the free food and drink are unbelievable for the price. A great value at a great location
January 15, 2013
Rated 5.0 out of 5.0 by PartyfromSanAntono1 Early Maid Service
Forgot to put the sign outside my door. The knocking started around 8:00 am and continued about every hour. Other than that, everything else was great. No other issues.
January 7, 2013
Rated 5.0 out of 5.0 by tumix It's a good hotel for business trip in Plano
It's a very nice hotel for business trip in Plano. It's so convinent to my company and shopping in Allen Outlet.
January 4, 2013
Rated 5.0 out of 5.0 by Phil3669 Great Christmas stay.
Never stayed in hotel at Christmas before. Just because it was a holiday for us, the service was great. Stayed here many times and it has always been wonderful. I recommend Staybridge to everyone.
January 3, 2013