Rated 4.5 out of 5 by 52
Rated 1.0 out of 5.0 by sugarm refused ammenities
The trash in the kitchen had not been emptied from the prior guest, the light in the kitchen did not come on, in the bathroom where the king size bed was, the shower overflowed. We had to be out by 7 AM for a conference on a Saturday morning and was refused breakfast when I saw that the breakfast was ready but was told that it did not start until 7:30. A very expensive night with no ammenities. I ask if I could get compensated for some of the incoveniences with points at another staybridge suite and they said no. I would not stay there again unless I got an exceptional rate.......
March 1, 2013
Rated 4.0 out of 5.0 by mnrman staff experience ruined my stay
Nice hotel, will stay there again. However, staff needs to get their act together. I booked the room on a special rate due to a Bat Mitzvah celebration. Turns out the room I thought I booked was not given to me. Somehow my request for a king bed suite got misinterpreted as queen bed studio suite. After arguing, they gave me a king bed studio suite, but I wanted a one bedroom suite. I had no idea they had "studio" suites. Their photos only show king 1 bedroom suites, that is what I wanted. They tried to accomodate me, but as the hotel was booked, I couldn't get the suite I wanted. Will try one more time on my next stay, it better be perfect, otherwise I will lookelsewhere. Oh yeah, then they billed my the regular rate instead of the negotiated rate so I had to make yet another trip to the front desk. Also asked them to fix the showerhead, had to do that twice since they failed on the first attempt. Also, can't understand why I have to ask for housekeeping to clean the room, but whatever. Both bathtub and toilet seat were chipped too.
February 25, 2013
Rated 5.0 out of 5.0 by GeorgeG Great Manager and Staff
The room wear comfortable and clean. Friendly atmosphere and great room rate. Thank You.....George G.
February 22, 2013
Rated 5.0 out of 5.0 by JFerguson Love this location
The 2-queen bed suite is very spacious and clean. Bath tub is wide enough so lay down and soak in after long day of shopping! Even though we were on the side that faces the highway it's very quiet.
The only complaint I have is that the scrambled eggs in the morning are obviously the powdered kind and they were cooked in a way that made them into dry little nuggets...not very palatable.
The primary reason I choose this location over many other nice hotels in the area is it is located next door to Central Market and we stop there to get our evening dinner from the gourmet prepared foods--much more convenient and cheaper than eating in a sit-down restaurant and a huge choice.
February 18, 2013
Rated 5.0 out of 5.0 by Deb60 Very comfortable with lots of personal touches
The suite was very comfortable with a well-stocked kitchen and bathroom. We stayed in a handicapped suite. Most handicapped rooms we have stayed in before included built in seating in the shower. This one had a tub with a shower; and had a grab bar, but no seating. If you require a seat in the shower, you need to bring a shower stool, which is easy enough if you know ahead of time.
February 9, 2013
Rated 5.0 out of 5.0 by goodneighbor I will go back
I have stayed here twice and I will go back. The service and all of the free food and drink are unbelievable for the price. A great value at a great location
January 15, 2013
Rated 5.0 out of 5.0 by PartyfromSanAntono1 Early Maid Service
Forgot to put the sign outside my door. The knocking started around 8:00 am and continued about every hour. Other than that, everything else was great. No other issues.
January 7, 2013
Rated 5.0 out of 5.0 by tumix It's a good hotel for business trip in Plano
It's a very nice hotel for business trip in Plano. It's so convinent to my company and shopping in Allen Outlet.
January 4, 2013
Rated 5.0 out of 5.0 by Phil3669 Great Christmas stay.
Never stayed in hotel at Christmas before. Just because it was a holiday for us, the service was great. Stayed here many times and it has always been wonderful. I recommend Staybridge to everyone.
January 3, 2013
Rated 5.0 out of 5.0 by gymfam Very Nice Place to Stay
We loved the location and ease to get in and off the toll way! The property was very nice and clean. Breakfast was good. We loved the indoor pool and out door basketball court and lil' picnic area! Great location! We will stay again! Staff was very nice!
December 19, 2012
Rated 2.0 out of 5.0 by Anne0722 They do not control noise and guests behavior loud
I stay at this hotel almost monthly. While I was there a wedding was going on and the hotel allowed folks staying there to yell up and down the halls and bang on my door and it lasted through the entire night ( Thursday ) without doing anything about it. It was absolutely teriible. When I raised the issue issue the next morning they did absolutely nothing about it and did not even offer me a discount for the night I could not sleep because of the terrible noise and guest behavior. Why even put me on the 1st floor with all the other rooms reserved for wedding guests.
November 7, 2012
Rated 5.0 out of 5.0 by sandy50 great place to stay, clean and very friendly staff.
This was a beautiful place to stay. Beautiful suite at a very reasonable price. The food and service was great also. We love Staybridge Suites, will stay there again.
October 30, 2012
Rated 5.0 out of 5.0 by Chris3434 Quiet and great staff
The suite was very nice and the staff was friendly and helpful. It was very quiet and clean with daily light housekeeping. I will always stay here when I am in town.
October 29, 2012
Rated 5.0 out of 5.0 by Nboys3 Great Place to Stay
I love Staybridge Suites!!!
I wish they were available EVERYWHERE!
They are so welcoming and comfortable.
October 27, 2012