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    Guest Reviews
    Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
    94%
    Recommend This Property

    Overall Experience

    4.5

    based on 333 reviews
    94%
    Recommend This Property

    Ratings Breakdown

    333reviews

    • 5 Stars
      238
    • 4 Stars
      64
    • 3 Stars
      13
    • 2 Stars
      9
    • 1 Stars
      9

    Great towels

    By

    avril 17, 2015

    club

    We had a very pleasant stay at this hotel. It was a very good value for the area and we were rested and happy.

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    Great customer service and spacious room.

    By

    avril 17, 2015

    club

    The hotel overall looks very clean and modern. Wifi service is great. Breakfast was good but I could have used an earlier start for my personal reasons and it didn't start until 7:30am. If I stayed longer I may have used the kitchen more but it was well stocked otherwise. The living room and bedroom had a tv so if you feel like watching different things or in different places, it's very accommodating.

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    Worste beds ever

    By

    avril 16, 2015

    club

    The beds are really small for double beds, they are so hard both my wife and I woke up in agony from sleeping on them. The pillows are so flat it was like they were not there. The kitchen was missing some dishes and a bunch of cutlery, when we asked for more, we were told we had to wait until housekeeping got in the next morning. Not much help when we were trying to eat dinner! The suite we were in sleeps 6, yet the kitchen only had two bar stools at the counter and plates and cutlery for four (according to the front desk, ours were missing about half). The air-conditioning was adjusted in such a way that when set to 75 degrees if would not turn on until it reached 80 degrees, and it would stay on until the temperature dropped to 70. As a result we were going from sweating to freezing about every half hour during the whole night and our kids got a cold from this. The bathroom was not cleaned very well when we arrived, there were black hair on the walls and floor in the shower, the drain was not cleaned out, so it had some in there too. The free breakfast was ok, no real options if you have allergy or sensitivity to gluten.

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    Poor service follow up and disappointing food

    By

    avril 16, 2015

    platinumelite

    As a Platinum member I expect IHG better properties like Crowne Plaza and Staybridge to impress but my last visits to each have not.
    I was there a week recently noticing first morning shower water was warm but not hot. Figured I'd give it a day to reassess and I did and next morning warm at best. Mentioned to front desk and they write it down for maintenance but nothing changed and no notification if service being made to shower.
    Food- Scrambled eggs must have been powdered as they were hard as a rock and tasteless
    I am a peanut butter liver and have it every morning on toast. Staybridge gas switched purveyors of PB from Smuckers to some terrible off brand that has more oil oozing out if it when opened than peanut butter.
    If I can't get good service and food from IHG top properties then I need to reassess my lodging decisions.

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