Rated 3.9 out of 5 by 174
Rated 3.0 out of 5.0 by Fly Boy I have been at better Holiday Inns
I have already sent an email comment about the food service and no one has bothered to answer me from the hotel.
The breakfast was not up to my expectations. Except for the omlette that was cooked for us, the rest of the food was poorly heated (and we ate only 15 minutes after opening). The pastries were stale. I complained to the restaurant manager and he "comped" one of the meals but $15.85 for ONE breakfast (incl tax) was even high for TWO meals given the poor quality of the buffet.
We did utilize IHG points for the stay so the cost of the room was zero but this hotel is "tired" it seems. Although adequate, there was nothing to make it stand out from any other hotel.
June 16, 2014
Rated 3.0 out of 5.0 by rachelm32 Bed was comfortable. The room could have been better.
The overall room was okay. we were able to sleep fine. I feel for the price the room could have included more. Maybe a fridge? i understand there was a restaurant but at three in the morning it would have been nice to go to the fridge for a cold drink. Also we had problems with the water all weekend. The problem was never resolved, we were told because the hotel was all booked the water tank was unable to support the water demand. The last day we were there my family was unable to shower it was an uncomfortable day! The restaurant was also pretty expensive. I wouldn't recommend this hotel for a family stay.
June 13, 2014
Rated 5.0 out of 5.0 by iiek restaurant
overall stay was great but have to say the restaurant didn't ,match up with the hotel standards
June 11, 2014
Rated 5.0 out of 5.0 by Deb 24 Amenities
My only complaint is regarding the pool access. On one evening the pool closed a 8:30 and the next evening it closed at 7:30. I did not use the pool. The night it closed at 8:30, I went down to the pool at about 8:15 and was pleased to see that it was still open. The following evening I went down at 7:25 only to be told, abruptly, that it was closing in 5 minutes. I did not get into the water because 5 minutes was not what I wanted to get wet for. I would appreciate if a specific time was specified, so that it was not at the whim of staff to determine when "dusk" occurs to close the pool.
June 11, 2014
Rated 5.0 out of 5.0 by NicRam Good Place to Stay
Very clean and comfy. Close to everything. Always enjoy staying her.
June 6, 2014
Rated 5.0 out of 5.0 by NovieR Surprisingly quiet environment, slept all night
For the price this is a moderately nice hotel. The sheets and pillows were comfortable, and the bathroom was nicely updated. The room we got had a balcony which had patio furniture. Pleasantly surprised. For the first time in a LONG time, I slept all night, then fell asleep again! Couldn't believe how quiet our floor was. Overall the experience was good, and I will stay here again.
June 3, 2014
Rated 4.0 out of 5.0 by MPJ1973 Great value; limited grievances
Staff was super courteous. Our bed was too soft, & the A/C vent was broken, so the air was blowing directly on us.
May 28, 2014
Rated 4.0 out of 5.0 by SURUJ pillows too soft . makes it uncomfortable
good staff very helpful
food especially pasta was not tasty nor well prepared
May 15, 2014
Rated 3.0 out of 5.0 by BillyPeg B & P
Disappointed in location and plumbing problems in bathtub.
May 10, 2014
Rated 5.0 out of 5.0 by Nance720 Friendly staff.
Great value for the money. The staff was warm and welcoming. Even the staff in the restaurant made you feel like a valued customer.
May 5, 2014
Rated 1.0 out of 5.0 Poor decor
Old need urgent upgrade to most Holiday inn hotels
Poor ihG reward scheme as no benefits being a platinum ambassador
Food serve in breakfast needs major attention .
Although managers refund 3 out of my 7 breakfast but this is not acceptable and ihg needs major work to improve customer service
April 24, 2014
Rated 4.0 out of 5.0 by AKZ2014 vacaciones
Muy buen hotel para unas vacaciones cerca del Mall, falta que incorporen el desayuno.
April 22, 2014
Rated 3.0 out of 5.0 by txgirl1982 Double charged
A $70 hold was put on my card at check-in, double what it should have been. When I informed front desk, they then put another $35 pending amount. They said the $70 was removed, but waiting on my bank. Was a hassle to have to deal with, especially when I am on budget. I will have to continue staying here for business, but I would not otherwise. Also, I am not a fan of how IHG Rewards was recently restructured.
April 21, 2014
Rated 3.0 out of 5.0 by barrie29 very busy hotel but breakfast staff were very polite and helpful
breakfasts were very good but unfortunately the same could not be said for the rest of the food that was served in the bar and restaurant.
overall the stay was o.k. ,the room was good and the staff were very friendly but you need to eat out in the evening
April 4, 2014
Rated 1.0 out of 5.0 by jalexva Room Smell bad due to moisten
Air conditioning leak water to the carpet.
Room with bad smell
Customer service very poor in helping
I am very sorry to spent all my point on this hotel.
Never will be back again
April 2, 2014
Rated 4.0 out of 5.0 by SDD Solutions Sawgrass for work
All things at this property are nice. The price was painful but I'm sure it was do to spring break. (I'm not on spring break) I would recommend staying here since staff and place is clean!
March 24, 2014
Rated 4.0 out of 5.0 by CMHP Bad service without precise information
Our 5 days stay was good, but the room service and cleaning service was terrible. The bathroom had problems, there was a leakage that we were not informed about, and despite the hotel attempt, it wasn't fixed while we were there. We also were not informed that the clean service was not provided in on a daily basis, supposedly for long stays the service is only available every other day. The hour that the clean service was provided in one of the days is also worth mentioning, it happened at night and after a long day of sightseeing we had to wait the cleaning to go to our room!
March 23, 2014
Rated 4.0 out of 5.0 by KAZmiester Good stay
Room was excellent. Stayed in a suite and enjoyed the seperate living space. Bed was dry comfortable.
March 23, 2014
Rated 5.0 out of 5.0 by cobrajet Good stay
Convenient, friendly staff and comfortable. Close to everything that we wanted to see and do. We stayed there waiting for our cruise out of the port of Miami. Walking distance to restaurants that are in a safe area. Good stay They made us feel like we were at a more expensive hotel for a lot less.
March 19, 2014
Rated 5.0 out of 5.0 by kenner57304 Good Staff and nice location
Everything was good at this location, staff was great and rooms were clean. The only problem we experienced was the restaurant was over priced and the food came out cold. Ordered toast and it looked more like hot bread with no signs of being toasted.
March 13, 2014
Rated 5.0 out of 5.0 by MayorEagles1 Great Visit
Great hotel and staff. Enjoyable stay. This is one of the best IH hotels.
March 13, 2014
Rated 4.0 out of 5.0 by Lake14 Hotel good, buffet not
Registration & check in were efficient & courteous. Staff was helpful with directions. The room was clean & well furnished with a good mattress.
Our displeasure resulted from the restaurant experience. For approximately $15 the buffet included an omelette station which required standing in line for approximately 15 minutes. The hot section of the buffet included bacon, heavy & not palatable pancakes, French toast & coffee which were both luke warm & no eggs. Some of the usual cold foods were available.
We have had much better meals at a Holiday Inn Express which have been included in our room cost. Very disappointing
March 9, 2014
Rated 1.0 out of 5.0 by tapp daddy my stay at the holiday inn
I HAVE BEEN STAYING AT THE HOLIDAY INN AT SAWGRASS FOR FOUR YEARS NOW FOR OUR FAMILY REUNION AND EVERY YEAR WE HAVE PROBLEM WITH OUR CHECK. THIS YEAR WAS THE WORST ONE EVER. UPON ARRIVING AT THE HOTEL, IT WAS THREE OCLOCK AND THE RECEPTIONIST INFORM US THAT WE COULD NOY CHECK IN UNTIL 4:OO, OK FOUR OCLOCK CAME OUR ROOMS WERE STILL NOT READY, MINE NOW WE HAD TWO VANS AND A BUS FULL OF PEOPLE THAT HAD BEEN RIDING FOR 12 HOURS AND WE WERE ALL TIRED AND WAS READY TO CHECK IN , NOW THERE'S NO ROOM READY, WE HAD BEEN RESERVING THESE ROOMS FOR YEARS AND THIS YEAR WAS REDICULIOUS . SOME OF US GOT ROOMS AT 4:30,5:00 ,6:00 AND 6:30. THIS DID NOT MAKE ANY SINCE. I DON'T THINK WE WILL BE RESERVING ROOMS AT THE SAWGRASS HOTEL YEAR. WE DID NOT EVEN GOT A COMPLIMTARY BREAKFAST, SOME OF US WERE NOT ALLOW TO PURCHASE TO GO PLATES FROM THE KITCHEN TO TAKE BACK TO OUR ROOMS. AGAIN THIS WAS THE WORST YEAR EVER WE HAD TO EXPERIENCE.
February 27, 2014
Rated 1.0 out of 5.0 by Roshae Rewards Points
I have no complaints about the hotel or staff but I'm very upset that I can't get my rewards points for my stay this pass weekend in FL. At the time if reservation I was never told I wouldn't get the points because I booked at a discount rate. I discussed earning points with the agent but nothing was mentioned that I wouldn't get them. Currently I'm staying at another IHG hotel in AR and I'm suppose to be here for about 19 days but I'm thinking about checking out and going to another hotel because of this. Until this happen I was a happy customer and had plans to make future reservations with IHG but I don't want to do business with them anymore.
February 26, 2014
Rated 4.0 out of 5.0 by Hoya In need of some attention
We had an overnight stay in a suite. The phone in the living room did not work. The phone in the bedroom had an echo. In order to pick up the wifi signal, I had to stand at the hallway door. No signal elsewhere in the room.
Room was clean, bathroom was in very good shape.
February 23, 2014
Rated 4.0 out of 5.0 by Fstdy Liked
GREAT STAFF! Nice pool/grounds
Building exterior deceiving. Interior nicer
February 20, 2014
Rated 4.0 out of 5.0 by dtfl Very relaxed and inviting staff ready to help
We had an entire hockey team and their parents stay at the hotel. Most hotels can struggle with that type of a group. This hotel was not phased at all. Opened up their conference room for the kids to play knee hockey right next to the restaurant and bar area so we could easily monitor them. It was a great experience. The only weakness was the restaurant. Seemed like regardless of how busy they were or weren't they couldn't keep up or serve us in a timely manner. Some attention should be placed on improving this.
February 20, 2014
Rated 4.0 out of 5.0 by Aruba Weekend Stay
The hotel was booked from Aruba with a package to the concert for Andrea Boccelli at the BB&T Centre. We did not choose the hotel ourselves and where a little bit skeptic because of the mixed reviews.
However, the staff is really friendly and we had a great spacious room. The bed slept really well and housekeeping did their best every day!
We had a breakfast buffet in the restaurant and that was also nice.
The connection to the BB&T Centre, Sawgrass Mills Mall and IKEA is great. It only takes you 15-20 minutes driving.
We definitely would recommend the hotel with our friends and family.
We had a great Valentine Weekend :)
February 18, 2014
Rated 5.0 out of 5.0 by BMoney23 Above and Beyond
The Short and sweet of it is things were excellent when I stay here for over a week. The beds were comfortable, the food was good to go, and the service was second to none. Everyone from the Front Desk, to the lovely housekeeper in the hallway that said hello, the engineering who was very attentive when I stop him to mention my TV not working, to the room service staff. It seems like they honestly do are about their guests and it shows.
February 13, 2014
Rated 5.0 out of 5.0 by Jbird3 Great
Stay here every week it's comfortable and all the people who work here are great for all your needs
February 8, 2014