Rated 4.6 out of 5 by 138
Rated 5.0 out of 5.0 by Proud Grandparent Great experience
When our grandsons 11U Little League team won their District & Section championship, we had very little time to find a hotel in Rochester for the State Championship Tournament. Luckily for us the team they beat had gambled they would beat us & blocked rooms ahead of time at the Staybridge Suites Rochester. Melissa did an unbelievable job coordinating rooms for 14 families making the trip from Long Island to Rochester. Our arrival at the front desk was handled flawlessly by Brian & the rest of the front desk staff. We knew we were in good hands at our first breakfast buffet when Sharon actually assisted some of the parents making breakfast plates for many of the smaller children on the trip. Each morning Sharon's pleasant attitude helped to start the day on a positive note. Michael, the General Manager, contacted our group a few different times to make sure our stay was going well. With over 60 people in our group we obviously got a little noisy at times. The staff was patient and even pointed us to areas where we wouldn't disturb other hotel guests. I would also like to thank Patrick at the front desk for directing me to the airport when I had to take someone from our group at 4:30 AM. This was our first time staying at a Staybridge Suites Hotel. After having such a great experience it won't be the last.
July 27, 2014
Rated 2.0 out of 5.0 by Mollie13 Poor internet and sketchy neighborhood
The internet signal is weak when you are actually able to connect. The neighborhood is sketchy and there is a constant follow of traffic through the parkinglot.
July 23, 2014
Rated 5.0 out of 5.0 by yes mam very clean and comfortable.
As I stated the room was very clean and the customer service was outstanding, The food was delicious and they had a really good selection. I would recommend this hotel to others in the future. I hope that it stays just as it is and not change anything.
July 22, 2014
Rated 3.0 out of 5.0 by Paul1418 First problematic stay
I've stayed at this hotel several times for both business and pleasure and have always had very nice stays with no problems. My most recent stay was as part of a large wedding party and there were problems with at least one of the reservations. The problems were resolved by the hotel staff and management, but not before adding to the stress for everyone in advance of the wedding.
I really like this hotel and will stay here for business every chance I have. They've earned a pass for the most recent stay.
July 21, 2014
Rated 5.0 out of 5.0 by Jbe111 Visiting the University of Rochester
The hotel is located perfectly for convenient and easy travel/walk to the university. We had a wonderful view of the river and the university from our room window. I would definitely stay here again.
My daughter enjoyed the complimentary breakfast and the dinner social was surprisingly good.
July 18, 2014
Rated 5.0 out of 5.0 by Patty B. Excellent accommodations and polite staff
Meticulously clean rooms, very comfortable beds and front desk clerk was very polite and informative. If I could have fit one of those pillows in my overnight bag, I would have - just an exceptional place to stay. If on business for the weekend, breakfast hours are later so you may need to pack some light breakfast snacks if you are venturing out early...otherwise, only positive feedback on this stay at Staybridge Suites!
July 15, 2014
Rated 5.0 out of 5.0 by MCBD Clean, quiet and fun
My husband and I enjoyed our stay very much and will return again! The hotel was clean, the staff was courteous, the breakfast was delicious and our room spacious and comfortable.
For the price the value is exceptional! This was a little gem we found through an internet search since we did not know the area. Great find!
July 15, 2014
Rated 5.0 out of 5.0 by StJoeGal Highly recommend this hotel.
Great, friendly/honest service! Will stay here when back in the area.
July 14, 2014