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    Guest Reviews
    Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
    94%
    Recommend This Property

    Overall Experience

    4.6

    based on 236 reviews
    94%
    Recommend This Property

    Ratings Breakdown

    236reviews

    • 5 Stars
      189
    • 4 Stars
      23
    • 3 Stars
      10
    • 2 Stars
      10
    • 1 Stars
      4

    Felt like home

    By

    January 31, 2015

    club

    We needed to come to town for a family death. I was dreading the trip and the only thing that was comforting and enjoyable was our hotel. Thank you for making our stay relaxing.

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    Nice

    By

    January 29, 2015

    club

    The hotel was conveniently located close to U of Rochester. It was clean and home like experience. Staff was attentive to needs. The only issue I had was I did not want to go out for dinner, and there was no restaurant, but was able to find delivery. Also, am hard of hearing, and there did not appear to be an option for closed captions on the TV.

    Posted byHotelStaff
    January 30, 2015
    Dear Guest- Thank you for rating us! We are happy you LOVED your stay. I am sorry that you had issues with the Closed Captioning on the TV. We do carry that option, during your next stay we will be happy to help you so you may use it. Thank you for staying with us we look forward to seeing you soon! Warm Regards, Melissa Director of Sales
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    Nice place to stay

    By

    January 27, 2015

    platinumelite

    I often work in the Rochester area - about 12 visits per year. I mostly work at the Universtity across the river.
    This hotel is the best in the Rochester area for the price. Larger rooms and free parking and breakfast. They also offer a dinner mid-week that is actually good. I normally miss the dinner - as I work past 7:30pm.

    Posted byHotelStaff
    January 28, 2015
    Thank you very much for taking the time to post a review and for your business throughout the year! We look forward to your next stay. Let me know when you will be here again and I will make a note to save you some dinner! My email address is Michael.Lynch@ihg.com. Hospitably yours, Michael Lynch - General Manager
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    Great Stay with Kids

    By

    January 21, 2015

    Very friendly and attentive staff. They always spoke to our kids and made them feel welcome. Hotel room was comfortable (we got the one separate bedroom for the adults and kids slept on pull out sofa in living room). Breakfast was good. Convenient location to downtown Rochester where we went to The Strong Museum. I liked that it was not directly in downtown Rochester though as parking was free and convenient.

    Posted byHotelStaff
    January 21, 2015
    Hello Sarah. Thank you so much for leaving us a review! We appreciate it so much. It's always great hearing that a guest loved their stay. We hope you choose us again the next time you and your family are in town. ~Brian M. Operations Manager
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