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Rated 4.6 out of 5 by 134 reviewers.
Rated 5.0 out of 5.0 by Visiting the University of Rochester The hotel is located perfectly for convenient and easy travel/walk to the university. We had a wonderful view of the river and the university from our room window. I would definitely stay here again. My daughter enjoyed the complimentary breakfast and the dinner social was surprisingly good. July 18, 2014
Rated 5.0 out of 5.0 by Excellent accommodations and polite staff Meticulously clean rooms, very comfortable beds and front desk clerk was very polite and informative. If I could have fit one of those pillows in my overnight bag, I would have - just an exceptional place to stay. If on business for the weekend, breakfast hours are later so you may need to pack some light breakfast snacks if you are venturing out early...otherwise, only positive feedback on this stay at Staybridge Suites! July 15, 2014
Rated 5.0 out of 5.0 by Clean, quiet and fun My husband and I enjoyed our stay very much and will return again! The hotel was clean, the staff was courteous, the breakfast was delicious and our room spacious and comfortable. For the price the value is exceptional! This was a little gem we found through an internet search since we did not know the area. Great find! July 15, 2014
Rated 5.0 out of 5.0 by Highly recommend this hotel. Great, friendly/honest service! Will stay here when back in the area. July 14, 2014
Rated 5.0 out of 5.0 by Excellent value This hotel is beautifully situated on fantastic walking trails along the Genesee River and Canal system. Every time I stay here I discover something new. This time, due to the weather, I stayed in and enjoyed dinner as part of the social hour. The staff is very friendly even when faced with a lot of traffic due to a job fair taking place. Food and drinks were nice. The bed was incredibly comfortable and I slept soundly which I don't usually do on business trips. Getting up and out early for a walk on the trail system was a bonus, and being greeted by staff when I was coming and going was pleasant. Definitely recommend this hotel. Oh and I love getting a "prize" for being an IHG member. Water and a snack is nice. July 13, 2014
Rated 2.0 out of 5.0 by Hotel is understaffed When we checked in, it was chaos in the lobby. A few people were trying to check in, a woman came to the front desk with dirty pans that she found in her kitchen, the phone was ringing, another woman needed help with something in her room, and people were trying to buy things from the convenience store. This would not have been a problem, but only ONE person was working! ONE! No one else to help out. As exasperated as I was, I sympathized with the man's plight. He did his best to do the work of three it four. There was no excuse for this. When I tried to check in, the room I requested was not available. They had another option. I asked to take a look at the room But that was impossible with only one person behind the front desk. It came down to either buy the room and look at it later, or leave. All management needed to do was to have one extra person there. Though at most other hotels, there would be at least five for the same work. Inexcusable to inconvenience so many people. Being a rewards member and not having the requested room is also unforgivable. What rewards were there to experience? July 12, 2014
Rated 5.0 out of 5.0 by Wedding Weekend It was a perfect stay. We were in town for a wedding with our family. Our room was spacious with all amenities and had a great view overlooking a canal and college campus. Staff was very helpful with all our needs. Breakfast was very good with a lot of options. Pool was very nice and clean. Outside areas were clean and plenty of areas to lounge around with a firepot at night overlooking canal and dock area. Hotel located in a great area close to a number of restaurants and walking and biking trails. We had a Great! weekend. July 8, 2014
Rated 5.0 out of 5.0 by Great kitchen service The breakfast food was good and the variety provided ample substitutions and variations for each morning's stay. July 3, 2014
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