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    Guest Reviews
    Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
    94%
    Recommend This Property

    Overall Experience

    4.6

    based on 252 reviews
    94%
    Recommend This Property

    Ratings Breakdown

    252reviews

    • 5 Stars
      201
    • 4 Stars
      25
    • 3 Stars
      11
    • 2 Stars
      10
    • 1 Stars
      5

    Not Up to Usual Standards

    By

    February 28, 2015

    club

    Main issues were lack of cleanliness in the suite and lack of snow removal in the parking lot and walkways.

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    The Hotel and the rooms were very well kept. CLEAN

    By

    February 28, 2015

    club

    My husband and I were there under stressful circumstances as our grandson was having open heart service at Strong Memorial. The location of Staybridge Suites was perfect. The staff couldn't have been more friendly and yet professional. Our stay was very pleasant under unpleasant circumstances. I will definitely revisit your hotel. Thank you for making our stay so memorable.

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    Excellent Staff

    By

    February 26, 2015

    club

    The staff at Staybridge Suites are extremely helpful, warm and friendly. They really make you feel welcome and are eager to make your stay a wonderful experience.

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    Worst experience ever.

    By

    February 24, 2015

    We wanted to stay at a hotel where we could use the pool and a jacuzzi. The website makes the pool look very large, to our surprise it was very small. We were unable to swim or use the jacuzzi as it was filled with around 30 people most of them were children, and it was so loud in there we couldn't even hear eachother talking. The parking lot was not even plowed, check-in was a nightmare!!! I arrived at 4pm to check in and there was only one person working behind the desk and it took almost 30 min just to check in! The room smelled like someones dirty laundry, the bed skirting was dirty, pillows were absolutely disgusting and flat, and the bed was very uncomfortable. Our room was located next to an elevator and could hear it ding everytime someone came up, as well as screaming guests outside. This was by far one of the worst stays we have every encountered and will most likely never return, nor recommend to anyone!

    Posted byHotelStaff
    February 25, 2015
    I am so sorry that the visit you had with us was not up to the standards you would expect from a hotel. We will be discussing this with the leadership team and the entire staff at our morning huddle. It is our goal to have every guest walk out of this hotel completely satisfied. Clearly we need some work here and are addressing the issues you mentioned, as they are unacceptable. I would love to discuss this with you further, if you have a moment, you can reach me during the day at 585-527-9110 as I would love to have you come back so we can offer you the excellent stay you would expect and that all our guests deserve. Hospitably yours Michael Lynch General Manager
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