Rated 4.6 out of 5 by 169
Rated 2.0 out of 5.0 by Doug40 staff was unfriendly
room was beautiful just staff was not very friendly..i felt like i was not at a IHG hotel
September 15, 2014
Rated 4.0 out of 5.0 by Hunbo Restful stop
This facility has always been staffed by caring professionals. The location next to a river offers quiet and natural rest if you're booked in the river view rooms. Rooms are clean, quiet and well maintained except for the time I had stayed in the room next to the exercise room. Wish mgmt can devote more staff to clean breakfast area chairs(common in most hotels) from condiment residue.
One safety issue with this facility is the parking lot, which is being used as a shortcut from the street to the park drive, cars zoom by at very high speed and you cannot let your guard down while unloading the car. I have brought this up to hotel mgmt & IHG but no response from either. Otherwise, I would highly recommend this place, compared to other Staybridge facilities.
September 14, 2014
Rated 5.0 out of 5.0 by ed1954 return visit
I had stayed there for 5 months a few years ago and they still have the same great service,I enjoyed talking to the staff at breakfast and the social and met some new people that were also staying for a long period of time.I would most definitely stay there again if I come back to work in the area.
September 12, 2014
Rated 4.0 out of 5.0 by buck11 buck
The stay was fine as usual, we use this hotel for it's convenience to the university to visit our son. The social hour is hit
September 10, 2014
Rated 5.0 out of 5.0 by bac13 Great location, suites, breakfast
We have stayed at this hotel many times. Staybridge Rochester never disappoints. The location right on the river is great. There are running and walking paths, with a bridge to the University of Rochester close by. Rooms are spacious and well stocked. Staff is very friendly and accomodating. It is pet-friendly, which is important to us. They have a shuttle bus to take guest within a 2 mile radius, and will pick guest up at the airport. It is not fancy, but clean and a great value.
September 9, 2014
Rated 3.0 out of 5.0 by ijay Substandard cleanliness
We were at Staybridge for parents/student orientation at UR 2014.
The hotel is very convenient for UR, however, we were not very impressed with the cleaning service provided.
We received daily changes of towels and bed making, but that was about it.
We were I guess supposed to clean the bath and sink etc. ourselves daily and had to purchase the supplies for this purpose.
We had 2 chairs in the room which were stained with food etc.
We would probably stay again because our daughter is in UR and it is very convenient. I do hope that perhaps in the future, they will bring some changes.
September 3, 2014
Rated 5.0 out of 5.0 by npth Clean, modern, excellent room
Very clean, modern, wonderful stay! Stayed here just one night but could very well see staying for a week!
September 3, 2014
Rated 5.0 out of 5.0 by LindaB5757 Amazing beautiful room
I just loved my stay at this hotel. It was my first time and enjoyed it very much. The view from our room was beautiful overlooked the river.Plan on staying again if we can get a room .They are booked due to the location in Rochester N.Y. near all the colleges. I was luckey to get a room .Was in Rochester to move my son into college. This stay made it a little easier. Thank you!
September 2, 2014