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Rated 4.6 out of 5 by 198 reviewers.
Rated 5.0 out of 5.0 by Great location and friendly staff The location is excellent for visiting the University of Rochester or the hospital. The space was very clean and modern. The best part about the hotel was the staff. They were all very helpful and friendly. The breakfast in the morning was very good. This is definitely a very good value for the money. We stayed in a two bedroom two bath suite. November 13, 2014
Rated 5.0 out of 5.0 by Great service, huge clean rooms! Loved this hotel. Came here for a residency interview at University of Rochester and was shocked at how nice the accommodations were. Beautiful, spacious, clean rooms with full kitchen and living room. Beds were very comfortable. Concierge and staff were outstanding! November 8, 2014
Rated 3.0 out of 5.0 Terrrible I had an issue with parking ad also an issue with house keeping. On the day I was checking out housekeeping came to my door and told me I was checking out today. I told I knew that and she then repeated again to make sure I was understanding her that I was checking out that morning before noon. I can not believe how I was answered by the staff about parking and housekeeping being rude and arrogant. I would not suggest this hotel to anyone. If the staff does not improve then there will be no guest. they should put there guest first over any event they might be having. they should block off parking for hotel guest only. November 5, 2014
Rated 5.0 out of 5.0 by Staybridge, at University of Rochester The hotel is conveniently located near downtown and one does not have the hassle of trying to drive in for work. The river location is very nice and the area has improved over the last two years. November 2, 2014
Rated 5.0 out of 5.0 by Outstanding comfort and friendliness of staff We had not stayed here before and so were unprepared for the outstanding comfort of our suite, the convenience to the University and the warm friendliness of the staff. The food was great, too, and generous. There were 6 in our party and each one of us felt we had an outstanding stay here. We will definitely look forward to coming here again. November 1, 2014
Rated 3.0 out of 5.0 by good hotel but cleaning not great Staff was friendly and corrected my cleaning issues. Room was a bit dated. October 31, 2014
Rated 5.0 out of 5.0 by Great Hotel and Conference Experience! I spent one night in this hotel and attended a conference there the next day. The hotel room was spacious, clean, and the view was pretty. I loved the patio and fire pit outside. Such a good mix of class and comfort. The free breakfast had so many hot and cold choices! I LOVED being able to attend a conference in the same place where I slept the night before. The whole process was SO easy and getting a conference rate for the hotel room was absolutely worth it. Overall fabulous experience! I would recommend this hotel to anyone! October 27, 2014
Rated 5.0 out of 5.0 by great stay We stayed there when visiting University of Rochester. We were pleasantly surprised at the gas fire pit on the outside deck. It was so relaxing to sit and chill after the long drive from Massachusetts. The room was great. It was a short walk over the pedestrian bridge to the college...if she decides to go there...we will definitely be staying there again. October 24, 2014
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