Rated 4.6 out of 5 by 152
Rated 4.0 out of 5.0 by Patrick1120 Hotel Location
The 2 bedroom suite was comfortable and clean with a few small issues. Location is in a blighted area, made the stay not as impressionable. Breakfast was marginable, but varied each day. Overall would stay again.
August 17, 2014
Rated 5.0 out of 5.0 by Diamond Jim Breakfast
Everything about breakfast was what one would expect ,my only suggestion is scrambled eggs be made available.
August 14, 2014
Rated 2.0 out of 5.0 by smallcreep 1 out of 4
This is my 4th StayBridge. The other 3 were outstanding in customer service and accommodations. This location excels in not fulfilling customer needs. I booked a room for 6 nights. I called in advance and asked for a river view room. I was told it was not a problem. I check in, and there isn't a river room view available, but there would be one tomorrow. I was aggravated. I am a Platinum member, and some IHG owners could care less. This location is one of those. I went to my non- river view room, and it reeked of cigarette smoke. How the maid did not notice this? After a few days of observing the employees, the answer was simple...they just don't care. I go back to the desk, and just like Mary Poppins, they magically come up with a river view room. Since it was a 2 room suite, I was told I could only stay there overnight. When I have stayed at other StayBridge locations, I was always upgraded to the 2 room suite. I have never had to ask for it. Sunday morning, they tell me that I have to change, but they could not give me a time when my new room would be ready. I discussed that I don't like how I am being treated, and what is the value of being a Platinum IHG member? After I returned to my room, Mary Poppins was at work again with her magic.. I was told I could stay in my 2 room suite. The maid service was unacceptable. I only received a replenishment of soap on the 4th day. I do not know how the City of Rochester allowed a hotel to have so few parking spaces. I was unable to park 2 afternoons in the lot due to construction workers taking spots, and business conferences they had at the hotel. When I return to Rochester, I will not stay here again.
August 13, 2014