Rated 4.4 out of 5 by 49
Rated 5.0 out of 5.0 by Diane40 Pleasantly surprised !
This hotel was a bit hard to find - it sits on the backside of a mall - but well worth the effort. Very clean and modern and the staff were awesome. We were only there for one night to catch a concert at the casino but would have stayed another night to enjoy the area if we had known the hotel was so nice. Free breakfast is always a bonus, but this one is far better than most and the staff super friendly. The employees genuinely care about their guests and the quality of the hotel.
July 16, 2014
Rated 3.0 out of 5.0 by Unhappy long term guest Weekend woman at the front desk is the rudest hotel employee I have ever encountered
I have been at this hotel on and off for over 6 weeks as we prepare to move into our house. The hotel is fine, relatively clean and convenient and Scott at the front desk is awesome. However-there is a woman who works at the front desk on weekends that is the rudest hotel person I have ever encountered. I travel 30+ weeks a year and deal with many personality types but have never ever been treated like I have been from this woman. She is rude and unhelpful-speaks to customers like they are bothering her and when you call the front desk she addresses you by your room number instead of your name-what a waste of a good job to go to an undeserving employee. When we finally move into our house I will never have friends or family stay here in fear that they would have to deal with her. I feel certain management already knows about this person as there are several complaints on this site and others that mention her yet she is still here. What a shame-IHG deserves better than what she is representing on their behalf.
July 12, 2014
Rated 5.0 out of 5.0 by 347Mark Home away from home
We have stayed at this Staybridge Suites previously and will again, as it is close to where my son lives. It is also freeway close, but without the freeway noise. Also next to a shopping center with restaurants and a movie theater. Standard rooms were sold out and as IHG Platinum Elite members we were upgraded to a two bedroom suite. It was a good preview and we decided we could be very comfortable in this suite when traveling with more family members, rather than getting two rooms. The entire facility is clean, quiet, and comfortable. Bed was comfortable with lots of pillows. Got a very good nights sleep. I especially like the breakfast; various cereals, juices, soda machine, fresh fruit salad, real scrambled eggs, ham, and love those Belgian waffles. We had a minor incident with a staff member at the end of breakfast. She was just starting to pull a strap across the walkway to the buffet when my wife asked if she could get some more fruit salad before it was put away. She allowed her to do so, but made some comments in Spanish to another worker about how they would never be able to finish. I'm sure she was surprised when my wife told her in Spanish she shouldn't talk about customers behind their back. We also reported it to the Asst. Manager who apologized and said she would speak to the staff member. A minor thing but customer service goes a long way in the hospitality industry. I left a cell phone charger pIugged in behind the nightstand with the cable on the floor. I called the next morning and it was found and held for my son to pick up. I certainly recommend this Staybridge Suite location.
July 5, 2014