Rated 4.4 out of 5 by 44
Rated 1.0 out of 5.0 by ABaha Poor Customer service and customer responsiveness.
had booked a room with two queens - given a room with one queen bed. On request given a room (237) right below where a noisy party was in progress. Tolerated noise till 1am - made calls to front desk to get noise lowered. Felt unsafe!!
Then @ 2:30am changed rooms, was given a room with highway noise!!
Duh! the front desk person was only concerned with using the minimum cost rooms *NOT* meeting customer expectations!
Left feedback at front desk @ checkout - No response so far!
January 14, 2014
Rated 2.0 out of 5.0 Room was not right.
The chairs were stacked on tables when I arrived. There was a large amount of chocolate or something smashed into the carpet in bathroom .
January 11, 2014
Rated 3.0 out of 5.0 by E.W. Nice staff, nice location; outdated and dirty room
Had a chance to stay in this property over the past weekend, overall it was a decent experience. What I like about the hotel is the staff. Prior to arrival, I called the hotel to inquire about the possibility of getting an upgrade. After a brief hold, the front desk staff came back with a confirmation of an upgrade. Upon arrival, I was greeted with excellent smile by the front desk staff; however, there was the lack of elite recognition throughout the stay.
Although I do enjoy the staff of this property, unfortunately this property needs some serious renovations. First off, there were plenty of stains all over the carpet. Then the blood stain comforter. Finally the odd shape pillows. They were filled with worn out cottons that felt like harden cotton balls. In addition, the AC vent in the bedroom was facing directly to the bed, so when the AC/heat was on, it blew straight to the face throughout the night.
I did express my concerns to the front desk about these issues the next morning and was promised that I will receive a follow up. A week went passed, I still have not heard anything.
January 9, 2014
Rated 5.0 out of 5.0 by RackingUpMiles Great Staff - Convenient Location
Front desk staff were excellent from check-in to check-out. Very pleasant and professional. They had read my "special requests" and provided upgrade room matching my exact requests. Very nice rooms and housekeeping consistently top notch. Ethernet excellent. List of TV channels very robust.
Unfortunately, like too many Staybridge Suites, they need to upgrade to larger and HD flat screens with HD cable channels.
January 7, 2014
Rated 4.0 out of 5.0 by Battgirl Great Value
Location was very easy to get to and the staff was very helpful. The room was comfortable but, the bed was too soft and bouncy.
December 29, 2013
Rated 5.0 out of 5.0 by UniversityProfessor Excellent Accommodations for Professionals
I highly recommend Staybridge Suites for professionals who have to work out of town, particularly for a long period of time. For a six month period I had to fill a position that had been unexpectedly vacated. Staybridge Suites were not only a convenient choice due to location, but gave my organization reasonable rates. The notion of a small suite with a kitchen is very cost effective, as well as comfortable. The staff were always pleasant and helpful and remembered who I was when I arrived.
December 21, 2013
Rated 5.0 out of 5.0 Well-Located and Comfortable
We enjoyed this well-located property and will return. The two bedroom suite was perfect for our needs. Plenty of towels and pillows. Staybridge knows what travelers are looking for.
December 1, 2013
Rated 5.0 out of 5.0 by Eve147 Very nice, good price
Good deal. My family enjoyed our stay. Our kids liked the pool & spa.
November 20, 2013