Rated 4.3 out of 5 by 315
Rated 2.0 out of 5.0 by Wrlt27 Noisy Room / Poor Working Area
I had a conference at the Hotel this past week.
First. the room is not set up for any type of area to work.
The noise from the freeway was crazy loud.
The cleanning crew ignores "do not disturb" sign and was knocking on the door at 6:45. Just poor service and bad experience
And to top it off, although they run shuttles to and from the airport they are only for "Airline Personel"
Be prepared to pay Upwards of $45 each way for a taxi.
The Hotel seems to take advantage of it's name and grind the Business travelers. Major let down. .......
July 26, 2014
Rated 4.0 out of 5.0 by sebastian060372 Housekeeping Staff (Maria-Elena)
3 days of keeping our room excellent, thank you :)
July 24, 2014
Rated 2.0 out of 5.0 by zbetrn noisy and a door that didn't work properly
The staff was great but the surrounding rooms were noisy. I don't feel that I received any special amenities with booking on the executive level. The door to our room jammed every time we tried to open it.
July 24, 2014
Rated 4.0 out of 5.0 by Rasta Holoiday Inn Stay
Needs shuttle service to and from local Airport, needs microwave and refridgerators in rooms
July 22, 2014
Rated 5.0 out of 5.0 by Al-History Great rooms and location
The hotel rooms were modern and clean. The staff was very friendly. Easy walk to sights. Would recommend to all.
July 21, 2014
Rated 4.0 out of 5.0 by Arbyy Stay
Overall a good stay. The location close to Old Town and the River Cats was why i stayed at this location.
July 19, 2014
Rated 3.0 out of 5.0 by TucsonGirl My Stay
Overall it was better than I had expected for a Holiday Inn however the customer service was bad and then the management tried to fix it in a non positive way. My friend that came up with me came up with the solution not the staff. they just gave up with attitude. Everything ended okay however once you get a bad taste in your mouth it is hard to get it to totally go away.
July 13, 2014
Rated 5.0 out of 5.0 by JR JR Fun Stay
Food and bar was great and fun (in that order). The proximity to Old Sacramento is a real plus. Very nice and attentive staff.
July 10, 2014
Rated 4.0 out of 5.0 by Cactus Kate My favorite in Sacramento
The staff here is outstanding. Friendly and courteous. The restaurant is nice and the waitstaff is exceptional.They will pack you a to-go lunch from the menu and it is packaged very nicely. If you are a vegetarian don't miss the eggplant sandwich!
This location is in walking distance of Old Town Sacramento and the Amtrak Station. Free parking with validation just a few steps from the front door! This hotel has it all.
July 9, 2014
Rated 5.0 out of 5.0 by Chuck 13 We are locals and enjoy as its close to Old Sacramento and the many town
Large comfortable rooms. Great view of the City of Sacramento. Plenty of Parking at reasonable rates. Very easy walk to downtown Sacramento and Old Sacramento. Lots of entertainment and restaurants in easy walking distance. You will enjoy your stay.
July 8, 2014
Rated 5.0 out of 5.0 by Mr. Phil Downtown Sacramento
A comfortable downtown location close to resturants, Macys, Old Town and movie theatres. Good service from all staff. No movie channels.
July 7, 2014
Rated 5.0 out of 5.0 by fastneutron8902 Excellent location and great service
My family and I visited Sacramento for 4th of July weekend and wanted to stay as close to downtown as possible. We really loved the location of Holiday Inn Sacramento-Capitol Plaza because we could just walk to Old Sacramento and even to the State Capitol. We really loved the breakfast and the free breakfast for kids. You can see the bridge tower from the pool area. We would definitely stay in the same hotel again.
July 7, 2014
Rated 5.0 out of 5.0 by awningmark Friendly and professional service
This Hotel Experience gave me a renewed confidence in Holiday Inn. Every aspect from booing assistance to check-in was exemplary and beyond my expectations. There was not one interaction with any of the hotel staff that was not pleasant.
We purchased the Museum Package that included museum tickets, hotel breakfast, and complimentary parking that was a tremendous bargain.
July 7, 2014
Rated 5.0 out of 5.0 by LisaAll Consistent Service and Convience
I travel to Sacramento about 10 x per year for business meetings downtown. I ALWAYS stay at the Holiday Inn at Sacramento-Capitol Plaza. I highly recommend it for anyone who likes:
* Easy access from airport
* Easy access to downtown
* Clean, comfortable rooms
* Efficient and pleasant hotel staff
* Easy and fast meals (cooked to order or buffet) with place to meet and talk
* Easy access to all kinds of resources (since it's at the base of the mall)
July 7, 2014
Rated 5.0 out of 5.0 by Beverly H Fun time in Sacramento
Took the train from the SF Bay area to Sacramento to celebrate my husband's birthday. Having done a lot of research for just the right place, I chose the Holiday Inn Sacto-Capitol Plaza because of location mostly. Were we pleasantly surprised to find this a most attractive and welcoming hotel.
Next time we visit Sacramento, we'll be sure to stay here again. Be sure to ask for a quiet room if you value that. It was during the 4th of July and we're glad we did.
July 6, 2014
Rated 5.0 out of 5.0 by Loopylynne Great location and friendly staff
This hotel was perfectly located for our first night in California. We woke early and took a swim in the outdoor pool before breakfast, and then had a shopping trip to Macy's across the street. It was easy to walk to the historic district and the late check out permitted us to really utilise the time before leaving. The staff were lovely and helpful and the rooms were clean and welcoming.
July 6, 2014
Rated 4.0 out of 5.0 by Pugluvr Good Location & Value
We frequently stay at this property when visitng Sacramento. Location is excellent: right off the freeway, downtown next to Old Town, within walking distance of the Amtrak station & state capitol. Valet Parking is very reasonable & all staff is friendly & efficient.
July 5, 2014
Rated 5.0 out of 5.0 by jannine very comfortable bed and good pillows
the check-in was fast and friendly. I appreciated we did not have to wait until 3:00 P.M. because we arrived at 2:00 P.M.
Right away we ate lunch in the bar area because the restaurant was closed, but at least there was a place to eat, so that was convenient. The was no pool or work-out place but that was alright because I didn't have time. I'm glad there was a coffee pot in room, that was helpful. Also, I am elderly, so it was helpful to have help in the morning when needing my car. Also, the newspaper was nice.
July 4, 2014
Rated 5.0 out of 5.0 by pookiepie78 Easy to Old Sac
Easy walk under the tunnel to/from old sac. No continental breakfast- could could sit down any pay, not cheap though. One of the better Holiday Inns Ive stayed at.
July 3, 2014
Rated 5.0 out of 5.0 by Christmas0804 Great customer service
The staff were very friendly, accomodating and very nice people especially the staff in the valet service......they are fast and trusting people. The people in the frontdesk easily granted all my requests and didn't have to wait that long to deliver it. My overall experienced was excellent. Highly recommended.
July 2, 2014
Rated 5.0 out of 5.0 by Renae22 Great Location
The hotel is just steps away from Old Town Sacramento & the mall. The staff was very friendly. The room was clean, and the bed was comfy! We had a great view of the Sacramento River. We will be sure to stay there again!
July 2, 2014
Rated 4.0 out of 5.0 by Robearto Great service
We have stayed at this property many times while attending the Conventions of Jehovah's Witnesses and we have always had a wonderful stay. The staff always friendly and helpful.
July 2, 2014
Rated 4.0 out of 5.0 by Coloradohome A little noisy, no refrigerator but a decent place to stay.
Noisy on the highway side.
Some joker pulled the fire alarm.
Walking distance to Old Sac, train museum, Sac river.
Good fire alarm. Don't worry about sleeping through that alarm. Good fire dept response time.
Nice discount for fire alarm problem.
If you want close to Old Sac / Capitol good place to stay.
A little more expensive than other motels but location, location, location.
July 2, 2014
Rated 5.0 out of 5.0 by Zakath Great
Great place to stay as usual . Excellent service. I stay here several times a year and I am very happy with this hotel
June 30, 2014
Rated 3.0 out of 5.0 by Carpi77 Front desk, reservations, computer tech, luggage carriers and Managers
Linda at the front desk is very attentive and perfect for that position.
Dan, Manager took care of a problem in a professional and timely manner. He is all about Customer services and make it right, I appreciate it.
The computer Tech, was persistant, patient and attentive with my needs to get my AMTRACK ticket ready.
The young men (Jordan and Shane) went and extra mile to help and provide an excellent service. They were quick, pleasant and organized.
Reservations was a disaster. The 2 agents I dealt with (Josh) were not clear in the phone. It seems like they were reading an script and the line was not clear. Josh transferred me to another agent (no name-girl) I asked number of times but she didn't. She offered me a traveling package (I was selected out of 10 people). When I refused to have my cc charge for it, she angrily hanged on me. I want to make sure I WONT have that charge in my card. NOT good experience. As a IHG member I don't appreciate it.
June 30, 2014
Rated 4.0 out of 5.0 by mrej Stay at Holiday Inn
The location, price, and comfort was very good. I like the fact that it was close/next to the mall and old town Sacramento, so I was able to enjoy a nice walk visiting these areas.
June 29, 2014
Rated 5.0 out of 5.0 by msween9 Aweswome stay in Sacramento
Enjoyed staying at this hotel. Staff was great from the valets, servers in the resturant, and the front desk staff. Room was clean and neat, and was well serviced during my stay. Highly recommended.
June 28, 2014
Rated 2.0 out of 5.0 by EJQSQ More Than Irritated
We have stayed at this location a lot, off & on at a total of about 10 months or more. Usually we are pleased with the overall above average quality. The downtown dries up in the evening & weekends, but there's still a lot of nice places to go & see & eat & ... etc. This last time, the shower drained really slow. I was offended when I checked out. I waited in line and when it was my turn, the desk instead served a pilot that was walking up the hallway.
June 26, 2014
Rated 5.0 out of 5.0 by Holiday Inn Loyalist Holiday Inn Loyalist
This hotel has probably one of the best locations in California. Lots of stuff to do in the surrounding area!
June 25, 2014
Rated 5.0 out of 5.0 by Elsewhere1010 Excellent Stay
Comfortable, secure, with an enthusiastic staff. I was well taken care of during my stay. My only question would be why the bar closes at 11 pm on a Friday night. I returned from an event and it would have been nice to have an additional hour to sit and unwind, but the 11 pm closing put an end to that.
For me, that's a very minor quibble though; I had an excellent stay.
June 24, 2014