Rated 4.5 out of 5 by 52
Rated 1.0 out of 5.0 by Dink Price Gouging
This property is typical of Staybridge Suites in other locations. Certainly nothing stands out to make it special and especially not worth the price charged for the room. The price gouging that is going on in San Angelo and surrounding areas due to the oil boom is rediculious. I wasn't there for business, but to bring my mother for surgery and didn't have a company paying for my room. I was also not recognized as a IHG Rewards Elite Member. After the first night stay, there was a prize wheel to spin for Reward Members at the desk. I mentioned to the desk that it wasn't there when I checked in and was told that it was new and was not offered a chance to spin the wheel even when I checked back in later in the same day for another night. When I spoke with reservations to extend my stay, they told me there were no rooms available for the third night I requested. She told me she would tell the property to put me on a waiting list. I also called the front desk and asked to be put on the waiting list for a room and was told they would put me on the list. When I checked the next morning at the desk, I was told my name wasn't on the wait list and that there were already 4 ahead of me. And other hotels in town were calling them looking for rooms for their customers. I was very displeased with the way I was blown off by the front desk employees and made to feel that since I wasn't on business travel that I didn't' matter. I stay at IHG brand hotels whenever I travel and have never been treated like this. It was obvious that they didn't need my business and didn't care if I came back or recommended the property since they can get someone else to fill the room. I'll drive hundreds of miles not to stay at this property again.
July 22, 2013
Rated 5.0 out of 5.0 by Chris0326 restful stay
My family and I often stay here on our visits to San Angelo. I am handicapped and require wheelchair accessibility. This hotel and staff are always very accommodating.
May 24, 2013
Rated 5.0 out of 5.0 by Deb607 Over -the-Top Hotel and Service
I have to stay at a hotel 4 days out of the week for work and leave my family. This hotel makes me feel more at home and is very clean and homey. I also have to stay in hotels for the weekend and I find myself comparing them to this hotel, and there is no comparison.
The social hour and breakfast is A+ since they have hired Josh who is excellent. As always, the front desk is excellent including: Miranda, Ashley, Morgan, Louis and Kayla. The cleaning staff is also very good, especially Suzanna and Anita, however, they all are good.
The staff has gravely improved and this hotel is Excellent!
April 29, 2013
Rated 5.0 out of 5.0 by Clinton78611 Home like atmosphere.
Morgan greeted us on a first name basis as we arrived. We always enjoy staying here. Even though we are far from home employees like Morgan always make us feel like we are at home. Keep up the good work Staybridge. If there is an employee of the month award Morgan should be nominated.
April 23, 2013
Rated 5.0 out of 5.0 by foster7080 Exceed Highest of Expectations
I have never experienced a more pleasant group as is this facility. It is always a mistake to name names, for someone always gets unintentionally without mention. However, Josh, Miranda, Ashley, Christine, Justin, Kayla are some of the individuals that are so legitimate in their resolve on behalf of each guest and Staybridge Suites, San Angelo. My personal thanks to each and especially to those not mentioned. All of highest expectations are exceeded.
April 17, 2013
Rated 5.0 out of 5.0 Awesome Place!
Great people, great room, great social hour! Ashley, Miranda, and Kayla are awesome!
April 4, 2013
Rated 5.0 out of 5.0 Wonderful staff!!!
Miranda and Dustin were wonderful for a welcome to my stay. Ashley helped made it like home!!! I will be back!!
April 2, 2013
Rated 1.0 out of 5.0 by afmom241 I wont stay at a San Angelo's Staybridge ever again!!
I was expecting a lot more since I was paying a LOT more!!! It smelled in the hallways. The air conditioner blew right on top of you while you were sleeping. If you stay less than 7 days it says you get no maid service......but we were bothered by the maid service asking us if we needed anything. We were also bothered by the maintenance dept. he wanted to clean the air conditioner coils while we were there. Can't they tell if someone is in the room by their computers? Then to top everything off.....we had just woke up and we were starting to pack up the maid service knocked on the door asking us if we were checking out today.....unbelievable!!! It was only 10:00 o'clock and checkout is 12:00. REDICLOUIS
March 31, 2013
Rated 5.0 out of 5.0 by Tdethample Quiet!!
Friendly and Quiet! Great Service and Very Clean Rooms.
Breakfast is great and so is dinner and wine!! Best Desk help I eveer had, So Friendly, HOME TOWN
March 14, 2013
Rated 5.0 out of 5.0 by Tdethample Very Clean. Homey
VERY HOMEY!! Love the Handicap room when my husband comes. V has a great selection.. Food is great. Ashley, Nicky and Lewis are the best.
February 27, 2013
Rated 5.0 out of 5.0 by mojoliz customer service
Outstanding customer service. Front desk clerks were the best, breakfast was good. Thank you for making our week stay so comfortable.
February 13, 2013
Rated 5.0 out of 5.0 by thedeerslayerswife Will stay here again
The room was spacious, clean, quiet, and very comfortable. This is my second time to stay here. I will stay here each time I come to San Angelo.
November 16, 2012
Rated 4.0 out of 5.0 by RodeoFamily Great Breakfast
The breakfast was awesome and justified us paying a little more for the room, as we would have spent the money at a restraunt. The hotel staff was EXCELLENT when we called the front desk and asked for their assistance. THis is a pet friendly hotel and even offers dog treats at check-in! Very clean and the hotel smelled good throughout. Our room had two queens in the bedroom and a living room area, fully stocked with dishes, frig and microwave. our room provided great space to have others in our room to visit with out excessive crowding. THe rooms with the 1 king bed were much much smaller, so if you need more space, I definitely recommend the suite with 2 queen beds. We plan to stay at this hotel again when we visit San Angelo next year for the Roping Fiesta.
November 5, 2012
Rated 5.0 out of 5.0 by Mortarmike Excellent staff!
My wife and I have been staying here every week since January due to work. It's like a home away from home. From Jason, the GM, to Jada and Miranda and the rest of the staff, I cannot compliment them enough for their hospitality and service. They are like family and treat us the same. We have stayed in hotels every week for years due to work. We know hotels better than most and better than the casual traveler. This hotel has, by far, been the best!
October 18, 2012