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    Guest Reviews
    Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
    94%
    Recommend This Property

    Overall Experience

    4.6

    based on 117 reviews
    94%
    Recommend This Property

    Ratings Breakdown

    117reviews

    • 5 Stars
      92
    • 4 Stars
      15
    • 3 Stars
      6
    • 2 Stars
      2
    • 1 Stars
      2

    Not up to my expectations

    By

    23 enero 2015

    platinumelite

    This hotel does not live up to my IHG expectations.

    Posted byHotelStaff
    25 enero 2015
    Dear Marty812, Thank you for taking time out of your busy schedule in order to answer our Guest Survey and for letting us know about your recent stay. We have sent you an email to your personal email account so that we can let you know about the actions that we have taken to ensure that we are upgrading all of our Platinum Members prior to their arrival and making sure that our housekeeping staff are pre-checking the kitchen items to make sure all of the supplies are their when our guests arrive. We appreciate the feedback and apologize that this hotel did not meet your expectations. The hotel and management staff will work hard to ensure that we do not fall short of your expectations again. Sincerely, The Staybridge Management Staff
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    Good experience

    By

    22 enero 2015

    club

    We like having the extra room these hotels offer. The kitchen is convenient and keeps us from having to eat out the entire time we're on vacation. I think our room was once a smoking room and the smell lingered. That was really the only drawback to our stay.

    Posted byHotelStaff
    23 enero 2015
    Dear RJM3, Thank you for taking time out of your schedule to let us know about your recent stay. We are happy to see that you had a positive experience despite the lingering smoke smell in your suite. The maintenance staff will definitely go into the room that you stayed in to shampoo the carpets and put in an ozone machine to combat that smoke smell. We appreciate you letting us know about the issue and we hope that you come back to visit us during your next trip to San Antonio. Sincerely, The Staybridge Staff
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    HAPPYHAPPY Customer 888

    By

    22 enero 2015

    club

    This is an excellent hotel to stay in San Antonio. The employees are all very courteous and helpful. The property is well maintained. The location is centrally located to most all activities in San Antonio. I recommend this hotel.

    Posted byHotelStaff
    22 enero 2015
    Dear HappyHAPPYCustomer88, Thank you for the great comments and rating that you have awarded our hotel. We truly appreciate the kind words about the property and the staff. I will surely relay these comments during our next property meeting. We are glad to see that we met all of your needs during your time in San Antonio and we hope to see you again, soon! Sincerely, The Staybridge Staff
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    Relaxing ...

    By

    15 enero 2015

    club

    Great opportunity to get away and spent a couple of nights relaxing ...

    Posted byHotelStaff
    19 enero 2015
    Dear shana47, Thank you for the "5" Star Rating and that we were able to offer you a couple of nights of relaxation. We are glad to have been of service to you and we are here whenever you need some more time of rest and relaxation! Thank you, again! The Staybridge Staff
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