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Rated 4.6 out of 5 by 61 reviewers.
Rated 5.0 out of 5.0 by Second excellent stay Been at this property twice and really enjoyed it both times. Staff is very pleasant and hotel very clean and comfortable. November 11, 2013
Rated 4.0 out of 5.0 by Best Extended Stay Property is well maintained with a great breakfast area. Quite rooms, friendly front desk staff and cleaning staff. Would stay here again. August 29, 2013
Rated 5.0 out of 5.0 by Great experience all around This was our first time staying at a Staybridge and my entire family said "we will definetely like to stay here again". The room was great, clean, exceeded my expectations in the kitchen area especially. All the conveniences of home without having to pack everything :) Shopping close by and enjoyed being able to pick up food/snacks so we could fix a late night snack in our room. The pool area was great and next time plan to use the outdoor grills. My grandsons loved the free movies available at the front desk. The reception clerk was very welcoming. The free breakfast had a great selection and there was plenty of seating. I will definetely look for a Staybridge the next time we need to travel. August 21, 2013
Rated 5.0 out of 5.0 by great room will be staying at this hotel on my next trip to San Antonio August 19, 2013
Rated 5.0 out of 5.0 by Wonderful, as always. As close to being at home when away. I am very particular about a few things when staying in a hotel and they nailed it after my asking it. August 5, 2013
Rated 4.0 out of 5.0 by Luxurious Home away from Home Roomy suites, you immediately feel like you're in the comfort of home with neat, modern ameneties/decor, creating warm surrounding. Great lobby, hospitable staff who readily attend to your needs/requests. Nice pool outside. Sumptuous breakfast every morning to start your day right. Would highly recommend to families with kids. July 13, 2013
Rated 5.0 out of 5.0 by Enjoyed my vacations.... Very good hotel , I enjoyed my stay in the week of 4th of July. Room was clean , the installations were in excellent shape, the employees were very polite and the athmosphere made me feel like at home. I definitely will stay again in the near future. Congratulations, keep up the good work. July 12, 2013
Rated 5.0 out of 5.0 by Excellent Staff We had an extended stay of 10 weeks and the staff was extremely accommodating and friendly. Great value and conveniently located. July 9, 2013
Rated 4.0 out of 5.0 by Comfortable bed and great customer service Customer service was absolutely the best. My requests were honored and room service was great. I would definitely recommend this hotel whenever you are in the San Antonio, Texas area. July 8, 2013
Rated 2.0 out of 5.0 by A few minor issues My family has stayed at this property before and never had any problems. This time, there were a few issues. I was not greeted as a Priority Club member and when I inquired as to whether an upgrade was available, the front desk clerk did not even check....just said there was nothing available. This may have been true, but the casual, flippant attitude is not very good customer service. Our room and hallway reeked of smoke and we were told there was no other room that would not have the same problem. This was very discomfiting as my two-year old has asthma. We were relaxing in the lounge area by the pool, when my son stepped in an ant bed just behind the sofa lounger and was stung multiple times. I informed the front desk clerk of the ant bed and was, once again, surprised at the "could care less" attitude. The one bright spot this stay was the breakfast. The dining room attendant was very pleasant and attentive and got our day off to a pleasant start. Then, upon checking out, I was not offered a copy of the bill and the desk clerk was rather put out that he had to print one for me. All things considered, a very disappointing stay. July 7, 2013
Rated 5.0 out of 5.0 by Exellent Staff! Thanks for Daniel and Schanell for all their help in making special moments for my kids and I! July 7, 2013
Rated 5.0 out of 5.0 by San Antonio Experience The time at Staybridge was marred by a mechanical problem with our A/C Unit. But the understanding and quick service by the staff made it only a small bump in the road. Our stay here was excellent even though the property isn't exactly new. We would definitely stay here again with our family. July 2, 2013
Rated 5.0 out of 5.0 by More than I expected for the money. All the employees were friendly and helpful. Dan (from maintainable) was everywhere always helping someone. Special kudos to Dan. When in town I will be staying at Staybridge in San Antonio May 28, 2013
Rated 5.0 out of 5.0 by Enjoyed the stay I had never stayed at a Staybridge, but my family and I decided to stay here while visting Sea World for a few days. The hotel and area could not have been better. It was probably 20 minutes from Sea World and had lots of resturants and a grocery store down the road from the hotel. It is right off Interstate 10, so you can be at Six Flags or Sea World or even downtown in a short timeframe. We stayed on a weekend and the area seemed to be quiet. All of the staff we encountered were very friendly. Wifi was adequate for the little bit of web browsing and work I did. The only downside I found to the hotel was that although I was in a non-smoking room the hallway right off the elevator smelled very strongly of smoke, once I got closer to the room though it seemed to clear up and the room was fine. We come to San Antonio at couple of times a year and Staybridge will definitely be on the list from now on. May 28, 2013
Rated 5.0 out of 5.0 by great clean place and friendly staff I don't know anything about the WI FI in this place but I will say that it's clean. The staff is very friendly, everyone from the housekeepers, to the front desk, to the manager. I appreciate this place and the attention they provide to each guest. April 12, 2013
Rated 5.0 out of 5.0 by Very bad WiFi You need to do someting withe the wifi its very bad. In my 4 days at the hotel never can conect to internet. April 7, 2013
Rated 3.0 out of 5.0 by Good choice if you don't need Wi Fi I reserved through your chat assistant and he didn't say the rooms were smoking. When I was informed of this, non-smoking rooms were not available. We had to take the smoking rooms and very kindly we received a discount at check-in. We've been in another smoking rooms with no big troubles, but in your case the odor was too strong. You need to use something for these rooms. We had to keep the windows opened for two days to be able to clear the smoke odor. Very good rooms and beds, breakfast very good too. The biggest issue is the internet service. Impossible to connect to wi-fi in the room. In the lobby area, signal very slow too. We were told there was a trouble those days, but I've seen complaints from another guests from previous dates, so I know this is a recurrent problem. No good hotel can work today without a strong wi-fi signal, period. We use it for work mostly and it was a nightmare. We had to pay a very expensive roaming service to our company to connect using our phones. April 5, 2013
Rated 1.0 out of 5.0 by bad housekeeping Still the worst Housekeeping in the country. You never know what to expect next. Will not clean your coffee pot or empty the old filters. I checked in and my coffee pot was dirty and had to clean it before using. This makes me wonder how clean the dishes are in the cabinets. Floors in the bathroom are filthy, just wipe a bath cloth over it once and see what I am talking about. March 13, 2013
Rated 5.0 out of 5.0 by Great property and wonderful staff! My family and I only stayed for one night and even though the property was sold out for that night, the hotel staff were extremely helpful and accommodating. Staff members Victor and Daniel were very helpful and extremely resourceful when I called the hotel with questions prior to my arrival. Once we checked in, Art was very pleasant and made our check-in process fast and easy. Having such great staff made our stay more enjoyable! We will definitely be staying at this property again! February 20, 2013
Rated 5.0 out of 5.0 by GREAT PLACE AND CLEAN I LOVE THIS HOTEL. GREAT STAFF FRIENDLY AND CLEAN. THE STAFF CLEARLY EXPLAINED TO US THE HSKP SERVICES OFFERED AND ANYONE IN DOUBT SHOULD READ INFORMATION PROVIDED ABOUT HOTEL SERVICES. THEY ARE GREAT.ATTENTIVE. HSKP DOES A GREAT JOB. I THINK SOMETIMES PEOPLE THINK THEY PAID FOR A FIVE STAR HOTEL AND WANT EVERYTHING BUT ITS A GREAT PLACE. I ALSO SPOKE WITH A MANAGER (SHORT GUY WITH NICE EYES) WHO WAS ALWAYS SMILING AND HELPFUL. THE STAFF WAS ALWAYS LAUGHING WITH HIM AND THEY SEEMED HAPPY. I LOVE THAT. I TRAVEL ALOT WITH BUSINESS AND FAR THE BEST HOTEL IN SAN ANTONIO. IT'S CLEAN. BREAKFAST LADY FANTASTIC. I WILL BE BACK. THANKS STAYBRIDGE HOTEL COLONNADE. YOU GUYS ARE GREAT! January 16, 2013
Rated 3.0 out of 5.0 by House keeping complain House keeping service Bad, Our stay was for 8 days and our room was made only 4 We received soap and shampoo only twice Towels never enough (3) for my family, I was traveling with my wife and baby girls 3 and 6. (4) Their bed ( sofa) was never made neither and we had to order their linens too. January 9, 2013
Rated 5.0 out of 5.0 by Excellent Place to Stay away from the Riverwalk This is a great place with a very good location if you want to stay away from the River Walk. The staff is outstanding and it is a very good value. It is convenient to shopping and restaurants as well as Ft. Sam and Lackland AFB. January 2, 2013
Rated 4.0 out of 5.0 by Very nice ameneties Shanelle at the front desk is awesome! Very friendly and helpful. I actually didn't run in to anyone that wasn't nice but she stood out. :) I would definitely stay here again! October 2, 2012
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