Rated 4.4 out of 5 by 135
Rated 5.0 out of 5.0 by Jay D Comfortable stay
The staff was friendly and ultra courteous. Room was always clean and well maintained.
June 4, 2014
Rated 5.0 out of 5.0 by Fffrog Great service
I love every visit I have to San Antonio. I always stay here - the staff are great. They go the extra mile to help you. Will be back.
May 27, 2014
Rated 5.0 out of 5.0 by Tom16 Great location!
We have stayed here before and will again, since our grandchildren are within a few miles. Wish they would bring back the waffles, the pancakes taste like they have a layer of plastic on both sides.
May 15, 2014
Rated 5.0 out of 5.0 by Chalupa53 San Antonio Lodging
Hotel clean, neat, and with friendly staff. Breakfast fare is average, but ample Only problem was that thermostat did not respond to adjustment. Room was not as cool as I would have liked.
March 31, 2014
Rated 4.0 out of 5.0 by SLU Tennis Great Front Desk
Maybe the nicest front desk I have ever experienced.
Breakfast can be very confusing with such a large hotel / free breakfast, but the staff worked very hard.
Would stay here again and again!
March 26, 2014
Rated 2.0 out of 5.0 by LIA Odessa Alamo Remembered
My family and I did not enjoy the stay here it was very un-Holiday Inn. All the signs and notices said Holiday Inn but the comfort you come to expect and the quality were far and away NOT. I understand that some of the properties are going to be independently owned but there is and must be a higher standard regardless, I became a Priority Club member because I had a great experience when I stayed at Holiday Inn Express. My work requires me to travel the world and no matter where I would go I would try to find a IHG property but this was not one I recommend, maybe in the future it could rise to the level we expect but for now I have to rate it low because I have seen what IHG offers. If more detail regarding my stay would help please feel free to email me.
March 19, 2014
Rated 5.0 out of 5.0 by CJMc One of the best!
This continues to be our favorite HIE. Great location for us; by far the best breakfast; wonderful staff; very clean and well maintained.
March 18, 2014
Rated 5.0 out of 5.0 by The Kid Front desk help was excelent
I have chosen this hotel throughout the many years my wife and I have visited Europe and Africa. The parking facilities are a great asset for long term travelers. Next trip is Spain and the Holiday Inn will be my choice.
March 12, 2014
Rated 3.0 out of 5.0 by Vegass Platinum Elite member and got a beat up old room
with lumpy beds and no fridge. Holiday Inn next door is much better property.
March 10, 2014
Rated 5.0 out of 5.0 by doglips Excellent facilities and Staff
Just finished 2 months at HI Express Airport in San Antonio. It was pure pleasure .The Manager has assembled an outstanding staff. Everyone at the hotel worked to make my stay enjoyable and it was. The Manager and his Assistant are actively engaged with the customers making sure everything is just right. This is the best hotel service I have ever received. What a great place to stay.
March 7, 2014
Rated 4.0 out of 5.0 by D J S HI Express - San Antonio Airport
Overall nice stay. Location a little tricky at first to get to. Clean room and nice staff. Would stay here again if/ when needing to do business in this part of San Antonio.
February 26, 2014
Rated 5.0 out of 5.0 by visitasola Nice room and great service
I really enjoy staying with you. The service was excellent and room was very clean.
The bathroom was clean.
During breakfast there was a lady helping us and serving coffee at the table.
February 25, 2014
Rated 5.0 out of 5.0 by Eliot301 Great Experience and Value
I have been staying at this hotel in and out for over a month. Every time I come in I am greeted with a smile. The whole staff is great and they go out of their way to make sure you are comfortable. The proximity to the Mall, Restaurants, movie theater, and airport is a plus. Some of the things that takes this hotel to the next level is their complementary shuttle service, delicious breakfast and unique attention to their guest needs. .
February 12, 2014
Rated 5.0 out of 5.0 by Dog show judge deb Great stay
Stayed as a guest, and my stay was paid for. Staff was great and rooms and building were well maintained and very clean. Would stay again.
February 12, 2014
Rated 4.0 out of 5.0 by Chuck56 Room was clean/bed was comfortable/accomodation were good!
I had nice stay and would stay there again. I would recommend it to others!
February 9, 2014
Rated 4.0 out of 5.0 by Deam2 Female business traveler
Staff was really helpful and friendly. I asked if they knew where a certain location was and they immediately mapquested it for me and printed the directions out. I was in the area for business and traveling alone and I felt very safe in the hotel. Loved the available gym area and secured parking. I would stay here again.
February 4, 2014
Rated 5.0 out of 5.0 by Cat14 Staff very helpful
Desk person,Aaron,very kind and helpful at checkin. I asked for a low room because I like to use stairs. He took care of it.
February 2, 2014
Rated 5.0 out of 5.0 by Iowabarns Aaron and his Staff were So Friendly!!!
Greeted us and checked us in and took care of us right away and discovered he was the GM... As we stayed there discovered the complete staff was super!
Thank you for the high standard of service!!
February 1, 2014
Rated 5.0 out of 5.0 by Nikki1215 Awesome Stay!!!
From the call to make reservations to the time I walked out of the door after check out....
EVERYTHING was on point. Very clean, nice and neat. No complaints what so ever. The staff was very respectful. The rooms aroma was sweet and fresh. The sheets were crisp and clean, the bathroom was very clean, just the way I like it. No stains on the sheets or towels. The bed was very comfty too. The breakfast was great! I will recommend this hotel to anyone and I will be back!
January 2, 2014
Rated 5.0 out of 5.0 by Marifel Best Hotel in town
Everything was great! The staff was very friendly, accommodating and caring. THANK YOU!!!
One suggestion--- please consider putting a couple of posts with plastic bags outside for people to use to pick up their dog's poops.It is sad that several guests don't have the courtesy to clean after their own pets. Hopefully if you provide the bags outside, the yard will be cleaner.
December 29, 2013
Rated 5.0 out of 5.0 by Misa Welcome back!
We have stayed in this HI Express for years of visits to San Antonio. I will admit I was a little disappointed in the customer service and cleanliness two visits in a row. It wasn't enough to keep me away but it wasn't up to their usual excellence. I said something to the manager at the end of our last visit. He thanked me for my input and said that he wants to hear experiences good or bad to help them improve. Well, either some serious retraining or restaffing has taken place. It was like night and day! They're back to their impeccable customer service and the hotel is a neat as a pin again! Thanks for listening HI Express - San Antonio International Airport! Thanks for putting the guest first and for the excellent stay. We will always come back to you!
December 28, 2013
Rated 5.0 out of 5.0 by HappyTraveler747 Great Airport Service
If you are flying out of the San Antonio Airport this is a great place to stay for you and your vehicle while you are gone. We took advantage of the Park, Stay and Go package and couldn't be more pleased with the service. The shuttles to and from the airport were prompt and drivers were friendly and helpful. I highly recommend the Holiday Inn Express SA Airport !!
December 19, 2013
Rated 5.0 out of 5.0 by Robert43dap Great Location
Last visit was about 5 years ago. Quality and appearance remains top notch. Glad I choose this property again while in San Antonio.
Near great dining and shopping locations if you need to stay in the airport area.
December 18, 2013
Rated 5.0 out of 5.0 by jerrym Great service
Platinum Member. I Was Upgraded To A Beautiful Suite. Everything Was In Order From My Pickup At The Airport ToMy checkin. Sabrina Was Extremely Helpful During My Two Night Stay. Room Was ExtraOrdinary. Loved It.
Very Clean And a Great Value.
I Will Definitely Stay Again.
December 16, 2013
Rated 5.0 out of 5.0 Thank you!
Last minute pick...came over immediately to SAT to pick my wife and I up as well as offered any assistance possible to help out with our short stay. They got us feed with a variety of hot and cold breakfast choices and on our way in style!
December 16, 2013
Rated 5.0 out of 5.0 by BBQjunkie Excellent Service
The entire staff was very welcoming and pleasant. They always made me feel at home. Aaron the manager took time during the evening reception to sit and visit with the hotel guests. He was genuinely interested in who they were and if their stay has met their expectations. Veronica at the front desk was warm and inviting and always had a smile on her face. Check in took less than 5 minutes and was greeted with a complimentary bottle of water and a granola bar.
I do wish the bed was a little softer, however I have come to realize that Holiday Inns come with beds on the firmer side.
December 11, 2013
Rated 5.0 out of 5.0 by jrenee81 comfortable and great service
My experience was great. Room was very clean n homey like. Beds were very comfortable. The restroom area was super clean and lots of towels too. I woukd very much recommend this hotel ti anybody else.
December 2, 2013
Rated 4.0 out of 5.0 by Amz512 Great place to stay.
Being on the road a lot, I enjoy seeing happy friendly faces and this place never disappoints. Hotel is in a great location by airport and you can always count on a great night sleep.
November 19, 2013
Rated 5.0 out of 5.0 by Tom16 Very Nice
Pleased with this property as it was close to our grandchildren.
November 17, 2013
Rated 2.0 out of 5.0 by taxlax Exception to the Rule
Holiday Inn Express is always our lodging of choice and we're generally not disappointed. This stay was different. Check-in went OK until we saw the room. Our two beds turned out to be a king with filthy bedding; the TV didn't work, the expected refrigerator and microwave were missing, etc. We quickly asked for a room change and it was granted. The second room had two beds and a working TV, but the microwave and refrigerator were still missing. This room was just cold and the two extra blankets we asked for were delivered quickly. The thermostat either difn't work or was VERY slow to adjust.
The final bill indicated a rate higher than what was originally confirmed but the desk clerk made the appropriate changes when the error was pointed out to her.
So, it turns out that the best I can say about this facility is that the location is great and the staff were accomodating. I would not stay in this hotel again nor would I recommend it to others. Overall, we were disappointed.
November 4, 2013