Rated 5.0 out of 5.0 by DAM41 had a great stay!
room was very comfortable and we had a great stay.
May 3, 2013
Rated 2.0 out of 5.0 by Armytraveler Disappointing
Unfortunately, this Staybridge did not live up to the standards that most Staybridge Hotels replicate. For starters, when we arrived to our room we noticed that there were no towels or toilet paper. We called the front desk and they said they would bring some to our room. 3 hours passed and we still did not have any towels or toilet paper. I went to the front desk and the manager apologized. She stated that they were short on towels and one dryer had broken. She also stated that a number of maids had called in sick and they were very behind in getting all the rooms cleaned. However, she did get me the towels and toilet paper I requested.
After taking the kids to the pool, we returned to find our room feeling very warm. That is when we discovered that our A/C was broken. We called the front desk and was told they would send the maintenance guy up to look at it. My family and I left to go get dinner and walk around San Antonio. When we returned about 4 hours later, we were told that they replaced the thermostat and that the A/C was fixed. However, when we walked in our room it was still very warm. The thermostat was new but the A/C was still broken. The maintenance guy who specializes in A/C units had already left for the night so we were in for a warm night. They did provide us with a fan which was helpful. The manger was very apologetic and even the owner of the hotel came by our room to apologize.
The next issue occurred when we went to pull out the sofa bed. There were chips and crumbs all over the mattress liner. It was obvious the maids did not check there when they cleaned the room. The hotel manager apologized and sent up a new mattress liner.
That same night we asked the front desk about a hotel shuttle to Six Flags the next morning. We were told by the front desk that all we had to do was show up when we wanted to leave and the shuttle would drop us off. We were told this at 10:00pm on 14 Mar 13. When we arrived at the front desk at 09:00am the next morning (15 Mar 13), we were told that the shuttle was in the shop to have its brakes serviced and would not be available for transport today. When I asked why I wasn't told about this last night they stated it was a last minute decision (which I doubt#. We ended up driving our car to Six Flags and paying $17.00 for parking.
This was, unfortunately, the worst Staybridge Suites my family and I have stayed at. The manager was very apologetic and polite, and she gave us a 50% discount on our first night since we had no A/C. However, the hotel was not ready for the amount of people they were accommodating over this time period #Spring Break) and they did not have contingency plans for when something went wrong i.e. broken dryer, sick maids, etc. I will still stay at Staybridge Suites because I know that this experience is the exception and not commonplace for the IHG Brand.
March 20, 2013
Rated 5.0 out of 5.0 by EXCITED FANTASTIC EXPERIENCE
THIS WAS A TOTALLY AWESOME STAY. THE STAFF WAS FRIENDLY. THE HOT TUB AND POOL WERE GREAT. WE HAD FREE BREAKFAST; FREE SUPPER ALSO HAD FREE BEER AND WINE. THE ROOM WAS EXCELLENT. WE HAD A 2BDRM KINGSIZE SUITE...LOTS OF ROOM CANT EXPRESS ENOUGH WHAT A WONDERFUL STAY WE HAD. I TOTALLY RECOMMEND IT TO EVERYONE
March 17, 2013
Rated 1.0 out of 5.0 by tryingtowarnyou TERRIBLE!!! Beware of giving them CC info.
Though the outside and inside seem rather nice, this place is discusting.....i stayed 3 nights in a 2 br suite each night without working air unit. The first night was miserable (TX heat)...they didnt have other rooms available so they gave us a fan and told us it would be fixed the very next day. we were given a complimentary night stay and a few food gift cards. We were satisfied. BUT upon returning back to our room the next day, we still had no air unit, a bed unmade and long black hairs in both showers(our hair is not even dark or long). Swimming pool and hot tub were gross... Contacted front desk who then made more "promises" to fix the air. I was extremely nice about it and understanding. On another note, because my sister and i were splitting the cost they had 2 card #s...they charged both cards numerous nights withdrawing MANY ITEMS from our vacation...they were aware of this and promised to fix it by calling our banks. They did not and we sit here at home now with multiple fees we now are stuck with. They didnt release any holds and everything posted .....it was AWFUL!!!
February 12, 2013
Rated 2.0 out of 5.0 by travelalot2 First time ever a problem
I stay at staybridges a lot. Im a frequent traveler platinum priority club member. This is the first time I ever encountered a problem that was not resolved promptly. One of the suites I rented had a problem with the commode rendering it inoprable. Although maintenance responded to the service request, it was not fixed. No explaination. Just left unattended. My daughter, who occupied the room had to use the bathroom in our room. Also, when we recieved the bills under the door, they were both incorrect. I contacted the front desk and that was fixed. So,,,maybe it's just a bad day for this property? It was for us....Oh yeah...no one welcomed us as club members.
January 25, 2013
Rated 5.0 out of 5.0 by Stokey8 Great all Around
The suite was in great condition and the staff was kind and helpful. The food as well prepared and I enjoyed my stay. I would definitely go back.
November 14, 2012
Rated 5.0 out of 5.0 by jnrn Excellent staff, only one complaint.
The staff and property are excellent. I have stayed at this location many times and the only complaint I have is the cell phone service inside the building. We had to walk outside to make a phone call and were not receiving texts from our family when we were trying to make plans. It is probably an AT&T issue, but still annoying.
October 26, 2012
Rated 5.0 out of 5.0 by 6Kramers Great experiene
My family and I traveled to San Antonio for a Six Flags vacation. This hotel is close to the park and local eateries. I have always had a pleasant experience with Staybridge in the past and this wan no exception. Booking the room was easy and by experienced, friendly staff. The room was clean, breakfast was perfect for our family and atmosphere was great. Thank you Staybridge for another wonderful stay.
October 21, 2012