Rated 4.5 out of 5 by 31
Rated 4.0 out of 5.0 by LactoseIntolerantLady Terrific hotel, but beware the scrambled eggs are loaded with milk (probably)
Overall, this family of four really enjoyed this hotel. We liked having a roomy two bedroom, two bathroom suite, with kitchen and living room areas. It was a relaxing experience. The staff was also quite helpful and friendly. It was convenient having a gas station/convenience store across the street and a large strip mall (with several restaurants) next door. We would stay again in a heartbeat.
However, I would like to mention one experience that may be important for others to know about.
I am fairly certain that the scrambled eggs that are served daily, are loaded with milk or nonfat milk. I ate them twice, and each time I got quite sick afterwards. (I am quite lactose intolerant).
I did ask the person who was working the breakfast buffet if the eggs contained milk and got the reply, "I really do not know".
I would like to suggest that breakfast buffet workers get some training as to where they can find the list of ingredients of the foods that are served at the breakfast buffet, for guests such as myself who have special dietary needs or restrictions.
The majority of adults are at least somewhat lactose intolerant; so I thought it important to raise this issue.
Luckily, they also served hard boiled eggs, and I switched to eating those on the third day, and was fine.
Again, overall this is a terrific hotel. Just want to make others aware of the egg / milk issue.
August 21, 2013
Rated 5.0 out of 5.0 by Bill001 Superior Hotel Value
This is the second visit to Staybridge Suites Sorrento Mesa and both times were wonderful experiences. The staff and crew are exceptional. They attend to every detail with dedication unseen in other hotels. The rooms are clean and comfortable. The breakfast buffet is loaded with good food. The hotel gives you a great deal for a reasonable price. I will be staying here again in the future.
July 29, 2013
Rated 5.0 out of 5.0 by Whitewater1Whiteblood Convenient
This hotel is the best choice when I have to visit my doctors at UCSD Moores Cancer Center. The point requirement has been the best value. The room is excellent and the staff is friendly. Since medical costs are high and I'm paying out of pocket with no reimbursement, I'm looking for the best deal in hotels.
July 27, 2013
Rated 5.0 out of 5.0 by BETH3601 ORDER OF ROOM
BY THE COUCH AND WINDOW THE ROOM SMELLED LIKE DOG URINE WHEN THE AIR CONDITIONING TURNED ON. i THINK YOU SHOULD ONLY RENT DOG ROOM TO DODS AND SAVE OTHER ROOMS FOR US WITHOUT DOGS.
yOUR PLACE WAS NICE AND CLEAN UNLESS A DOG HAD AN ACCIDENT IN THE HALLWAY AND THE OWNER DIDN'T STOP AND PICK IT UP. FLOOR ONE SHOULD BE FOR DOGS ONLY AND NO OTHER FLOOR.
MARK THE DRIVER WAS WONDERFUL!! HE WENT OUT OF HIS WAY TO MAKE OUR STAY GREAT. I WOULD COME BACK BECAUSE OF MARK!!!!!!!!!
July 25, 2013
Rated 1.0 out of 5.0 by itzmoon Terrible Experience
The problems started off with the key card opening the door (the door was so hard to open, sometimes took 3-4 key ins to open the room and had to be open in a certain way). We were told all the time not to keep the card near a phone and we never had.
The second issue was with the flushing of toilet in the restroom - wouldn't flush properly until flushed several times. This happened on a daily basis we were there. Had to call for maintenance guy thrice. Whenever the plumbing guy came over, it would just flush fine on the first or second time. Even though he acknowledged the problem, he said he couldn't do much without replicating it.
The third was the housekeeping. We had to literally call in the housekeeping at 6 pm on 2 of the days to come and provide us with new towels and trash removal as we weren't in the room until that time.
The lady at the reception during checkout was told of all these, all she had done was laugh and not even apologize which summed up how their service is.
I have stayed at budget motels to Ritz Carlton and the likes but have never experienced such lack of service.
July 23, 2013
Rated 5.0 out of 5.0 by Bolo Manager stepped up
We stayed for 6 days during July 4th week. The room was nice and clean and the full kitchen was very helpful in catering for our 17 months old boy. The location is very convenient since it's right next to a large shopping center and a LA Fitness Gym. Sea World and Zoo are 15 ~ 20 min drive and the beach is about 15 min.
Daily room cleaning service had some issues during our stay but the hotel manager got personally involved and made sure we felt compensated and appreciated. Looking forward to another stay at this location in the future.
July 16, 2013
Rated 5.0 out of 5.0 by Rwade2184 Clean
Very nice hotel. Clean. The staff was very nice and knowledgeable about the surrounding area.
July 15, 2013
Rated 4.0 out of 5.0 by Roxysmom12 heavenly beds and pillows!
This hotel was great as far as how new the carpeting and linens were. The ambiance was superb as well. Since I work out, I was a bit disappointed to find there were NO towels in the gym which was not pleasant! I also thought they were understaffed to handle both the breakfast crowd as well as the Social Hour in the evening. There were long lines and no food unless you were willing to wait. The beer tap was empty on one of the selections (which happened to be the one I wanted - Light beer). I had to wait at front desk twice during our stay because it was unattended. Overall, the staff was very friendly and the hotel was clean. I would stay here again because of the value and how friendly people were.
July 11, 2013
Rated 5.0 out of 5.0 by Eurodeb1999 Refreshed!
The staff were especially personable...kind and helpful!
July 8, 2013
Rated 3.0 out of 5.0 by Rampart Great hotel to stay ,,, BUT!
The rooms a great . Set was perfect, but the last two days no one came up to the room to clean it. The first day I got back late and room was not done. The second day we came back and this was not 6PM no service to our room again! I had to call down to the desk and tell them our room again was not serviced. I was tired and had to leave another hour before the room was cleaned. :(
July 4, 2013
Rated 5.0 out of 5.0 by JohnMR Always a great experience.
I travel to San Diego often, as my home office is located there. I always stay at this property. The staff is very friendly and helpful. The rooms are always clean and comfortable.
June 10, 2013
Rated 5.0 out of 5.0 by Tellcom 7 month stay was excellent
Was there for 7 month stay was like home was sad to leave there Manager Brad and all staff were excellent miss them all
May 7, 2013
Rated 5.0 out of 5.0 by eman0044 Very Friendly Staff
I stayed here for twelve days and the staff was very friendly very accommodating. The free complimentary breakfast was nice as well as the social and dinner in the evenings. Taco night was awesome, the best tacos I’ve ever had. The location is convenient to several restaurants within walking distance and also Green Flash Brewery is right across the street which is nice. Several beer selections if you’re a beer person. The rooms are very clean and spacious. But I will say it again, the staff was amazing… I would stay here again and would recommend it to anyone staying in San Diego.
April 25, 2013
Rated 4.0 out of 5.0 by markost Nice room and NO SMOKING!
The best part about this hotel is that it is entirely non-smoking. Although they let people smoke outside, it is still nice that no one is smoking in their rooms.
The staff at the front counter are friendly and helpful and the rooms (I've been there 3 times) have always been clean and well stocked.
The only downside to the place is the breakfast: Everything is VERY salty. I'm not particularly salt-sensitive, but it seems that whoever is cooking everything believes that salt is the most important ingredient. The cooked food is so salty I do not eat it. However, the coffee, condiments, etc. are nice and varied enough.
Although I go there on business and my employer foots the bill, I would go there on my own dime if I had to lodge in that area. It seems to be a reasonable value.
March 25, 2013
Rated 4.0 out of 5.0 by vegas1 Many Extras
I would definitely stay here again. This is a very comfortable place to stay. I especially liked the thick towels and extra pillows.
March 9, 2013
Rated 3.0 out of 5.0 by ProBTraveler Nice Renovations, but some additional Room Maintenance work is needed
My opinion is that overall the Renovated Room were very nice, but just like the old hotel before the room upkeep is lacking or non-existent. Leaves one with the old lipstick on a pig impression.
I experienced the following in this hotel:
1) Closet door was off the track and blocked the hallway.
2) Bathroom door would not stay open and would constantly close half-way blocking the Bathroom entrance. I ran into it more than once in the middle of the night. Ouch!
3) Hot water took at least 4 minutes to reach my sink and shower.
4) Brand new toilet would not flush unless the handle was held down for about 10 seconds.
5) Housekeeping did not fully restock the towels every day. Several days into my stay later I was down to 2 Bath towels and 1 Hand Towel.
6) Brand New Tubs have no bath mat and are as slippery as an ice rink. Somebody is going to fall and get seriously hurt!
7) I guess AT&T uses this hotel for out of town staff. Every night several dozen huge AT&T trucks almost entirely fill up the parking lot. Even on the weekends! The sheer number of them make getting Breakfast almost impossible. Too many of them milling around talking and blocking the narrow buffet area. They quickly empty the buffet of everything. To top it off there is only one lady working the Breakfast buffet and she cannot keep up with the traffic. Coffee empty. No this, no that. Had to ask for a fork and napkins on multiple days. It looks like it could be an AT&T Company cafeteria. Also, to make it even worse there are many UPS staff quests as well.
I had a hard time understanding the new desk clerk from Denmark when checking in. .
February 15, 2013
Rated 4.0 out of 5.0 by Tbone1961 Comforts of home
Been coming here for over 12 years. Recently remodeled. I think all rooms are suites now, very roomy and comfortable. Previously found beds too firm, now better (still not like home) but allowed for a good nights sleep. Also found pillows are better now also, I like a soft pillow and there were plenty.
The best sundowner reception as they serve beer and wine Tues-Fri from 5-8pm (if memory serves), just awesome way to wind down from a full day of work. Great staff and very intentive.
Only issue is that somkers hang out right at the front door as there are benches and the ash tray. I wish they would allocate an area further away so I don't have to breath their bad habit on my way out the door.
January 31, 2013
Rated 5.0 out of 5.0 by imstrvng Excellent Hotel
Rooms were very comfortable and clean.
Housekeeping kept it all nicely and the front desk as well as the Shuttle Driver were very professional and helpful.
Stayed 2 weeks and I have no complains at all.
January 31, 2013
Rated 5.0 out of 5.0 by momoftwo Comfortable rooms and wonderfully nice staff
We now specifically look for a Staybridge every time we travel. We usually take family vacations, which includes taking our extended family and it is nice to have a common area such as the kitchen and living room to socialize, play games, snack, etc, and really nice to have the two bedrooms and the adjoining bathrooms in each. Everyone feels they have their own space when needed and we don't feel like we have to go down the hall or use a key just to be with family. The staff has been incredible, even when something didn't go as expected, they have been wonderful. They also gave great directions to all of the nearby attractions, and let me know all about traffic patterns and the best way to get where we needed to go, during rush hour traffic. Best hotel chain in the world. But don't tell anyone, I hope it is my little secret.
January 16, 2013
Rated 5.0 out of 5.0 by Blanca76 The best hotel I've stayed :)
It is by far the best hotel I've stayed, great service, very clean rooms, super nice and roomy. Great treats too :)
December 19, 2012
Rated 5.0 out of 5.0 by ROA7 Staybridage Sorrento-Mesa
The staff goes out of their way to make you feel at home while on the road. Staff is very helpful and friendly. Management will try their best to accommodate any requests or resolve/address any issues that may arise
October 21, 2012
Rated 5.0 out of 5.0 by KathiB2 Love this hotel, kids did not want to leave.
We travel to San Diego several times a year. This was our first stay at this hotel. The kids and I loved this hotel soo much, we did not want to leave. The kids loved the basketball court. I like that you can walk across the parking lot and get a wide variety of foods. We were unable to have breakfast or use the pool, but I know were we will be staying our next visit to San Diego.
October 18, 2012
Rated 5.0 out of 5.0 by Dancer Good job!
Everything was as excellent as I expected from a Staybridge. Kudos to all the staff.
October 5, 2012