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    Guest Reviews
    Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
    89%
    Recommend This Property

    Overall Experience

    4.4

    based on 109 reviews
    89%
    Recommend This Property

    Ratings Breakdown

    109reviews

    • 5 Stars
      75
    • 4 Stars
      16
    • 3 Stars
      12
    • 2 Stars
      3
    • 1 Stars
      3

    Great internet access, convenient location

    By

    February 22, 2015

    club

    Good location near by the office, great internet access speed, quite and comfortable room.

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    There's everything that I need

    By

    February 19, 2015

    It's my first time staying in a Staybridge suite. I am not quite sure about the standard that a suite hotel should meet; however, the atmosphere of the hotel and most of facilities it prepared really meet my expectation. The only complaint is the exorbitant price, but actually it's reasonable for San Jose.

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    Nice atmosphere and friendly staff

    By

    February 16, 2015

    I stayed at this location for business purposes (have stayed here before). The staff is always friendly and the social is nice. The rooms in the past have always been clean and everything has worked. This time the refrigerator did not work (and I had bought food) when I arrived but I mentioned it to the staff and it was fixed in a timely manner. I would stay here again.

    Posted byHotelStaff
    February 19, 2015
    Hello christmr, We are all very pleased to have you as a return customer and that you plan on returning in the future. Please accept this most sincere apology for this recent experience. The management is working hard to replace these aging refrigerators as fast as possible and expect to be able to eliminate this concern soon. We anxiously await your next visit. Regards, Charles E. Julien General Manager
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    Good Location

    By

    February 10, 2015

    club

    We stayed here with a toddler. Initially, i had reserved a king size bed but they gave me a queen. The bed in the room was very noisy. After several complaints, the staff did not fix the bed. We had a had a hard time sleeping due to the noise that the bed made.

    Posted byHotelStaff
    February 10, 2015
    Hello Gautam, Thank you for your review. Please accept my most sincere apology for the problems you experienced during your stay. Let me assure you that we are taking note of any room reported as having a problem and addressing them quickly. I will review the log which we keep at the front office in order to verify who received your concern and why it was not corrected. Please come back again soon. Regards, Charles E. Julien General Manager
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