Rated 4.5 out of 5 by 69
Rated 3.0 out of 5.0 by BornInChina Not up to the price paid
I stayed at a two bedroom suite -- paid good money for it, as I have 3 adults and a baby.
1) My A/C didn't stop, made the room freezing cold. Finally, the electricity to the A/C had to be cut off. In a couple of hours, the room was warm!
2) Front desk staff didn not follow up on customer's request. I called in earlier, like 8am, to request a A/C service. Was told the service man would be sent there after 9am. Came back in the evening, A/C problem still there.
3) Provide complimentary bottled water when your customer asks, especially your top tier elite customers. I usually don't have to ask for bottled water, but had to ask once to make formula for my baby on the road while I was in a hurry to leave. I was bluntly refused and told to buy the bottled water.
4) The cleaning staff didn't even put the plates into dish washer...
July 29, 2014
Rated 5.0 out of 5.0 by DJEmunter Great Stay
We had a really fun stay at the hotel. The staff was friendly and he breakfast was very good. We were there on a dinner social night and the food was very good.
July 28, 2014
Rated 5.0 out of 5.0 by Morganblitz99 Free laundry facilities, full breakfast, and TU-TH dinner
Very nice facility and great staff. Free internet, laundry facilities, full breakfast and TU-TH dinner with beer/wine. Rooms have been recently upgraded. Free airport shuttle.
July 28, 2014
Rated 5.0 out of 5.0 by kamalani friendly
We arrived early and was told that our suite wasn't ready yet but we were welcome to store our bags. The front desk person was very friendly and helpful. She welcomed us to eat the free breakfast and told us that she would call us when the room was ready. Our bags were moved to our suite when it became available. The suite that we had was very clean
July 23, 2014
Rated 5.0 out of 5.0 by naren2307 feel like home
superb breakfast/dinner and awesome suites made my stay memorable. Thanks staybridge
July 23, 2014
Rated 4.0 out of 5.0 by BorninCali Super hotel room but wish the pool had been cool!
Our family of four enjoyed a ten night stay at Staybridge Suites San Jose. We stayed in a double bedroom suite with two bathrooms and the suite was spacious and comfortable.
The bathrooms were a little annoying in the fact that the toilets are so close to the door that you have to squeeze in to get in and shut it unless you want to leave the door open when you use the facilities. The kids of course were fine with that but not their mom! :-)
They only do full service cleanings on certain days. We stayed 10 nights and our room was scheduled for a full clean the day after we arrived and the day before we left. That wasn't particularly convenient. They did accommodate us by doing a full clean about half way through but we had to request it.
The staff were all very pleasant and kind. There was a problem with the pool while we were there. Over half the time the pool was VERY WARM and the hot tub was very cool. It was reverse of what it should have been and not too appealing for the kids who love to splash in the water. We heard lots of comments from other guests as well.
Those things aside, we would definitely recommend the hotel and come back again. We checked a lot of hotels in advance and this chain of hotels provides the most space in the two bedroom / two bathroom suites that we have seen in the Silicon Valley. The location was convenient also.
Of course if you like to sleep late and have a suite in the front area, you might be tempted to throw something at the leaf blower who gardens at 8:30 a.m. at Bay 101 across the suite but that probably won't affect many people.
Kind staff and the Tuesday - Thursday socials are a nice touch. Would like a few more toiletries in the room for the price (i.e. bring toiletries daily and not just on the days of the full clean).
July 16, 2014
Rated 1.0 out of 5.0 worst experience ever, even I am IHG Gold member
The worst experience ever!
I book 2 room, 2 beds suite by phone.
we have 4 adults are colleges, but when we arrive hotel only provide 1 2 beds suite and 1 queen suite instead.
I don't know why this happen. No one even call me inform this, just told us and not thing when we arrive the hotel.
I always choose IHG group hotel and even have IHG gold card, but this time is very disappointing...
July 12, 2014
Rated 5.0 out of 5.0 by Sid_c Awesome staff made our stay super comfortable
We stayed at this hotel for a month and half as our apartment wasn't ready. But, the absolutely fantastic service, all the way from the housekeeping staff to the kitchen staff to the people at the front desk, made it worthwhile. Totally recommend this hotel if you are looking for a home-like setting/comfort in a hotel. Not to mention the superb breakfast and the evening socials, all complimentary.
July 10, 2014
Rated 5.0 out of 5.0 by MrXcitement Clean and comfortable, modern suites
We stayed here for 4 nights. The room was clean and well appointed with up to date furniture and appliances. We were located on the third floor and since the rooms are suites like apartments, there was no elevator. The complementary breakfast was enjoyable, however there is limited space, so go early or late if you have many guests in your party. The grounds are well cared for and the proximity to the airport and light rail were a plus for us.
July 7, 2014
Rated 5.0 out of 5.0 by Craig888 Only one item for improvement
The welcome "gift" was a bottle of water and snack.
July 7, 2014
Rated 2.0 out of 5.0 by perf_guru Reasonable value
Reasonable value. Amenities include business office, heated swimming pool, nice landscape, spacious suite, great internet connectivity.
Downsides include lack of good restaurants nearby; restrictive shuttle policy to travel to nearby places, bathroom towels that ought to have been replaced a while back.
July 6, 2014
Rated 5.0 out of 5.0 by Manoe GREAT SERVICE
WE ALWAYS STAY HERE. JUST WISH WE COULD GET 1ST FLOOR ROOMS FOR THE EASE OF MY WIFES ARTHITIS IN HERE KNEES
July 1, 2014
Rated 3.0 out of 5.0 by TheTraveler50 Bugs in the Room
This would be a very nice place like all of the other SBs I stay at but they need some upkeep. Toilet ran constantly, internet disconnected me on a regular basis and there were bugs in the suite. A few bugs don't bother me but the last night there was one in the bed and that is not Ok.
June 30, 2014
Rated 5.0 out of 5.0 by Jamppa Thank you!
Feels like home for family travellers. We got two rooms and three beds. The kitchen was really usefull also.
June 26, 2014
Rated 5.0 out of 5.0 by RANJAN_2502 GOOD PLACE TO STAY
I STAY IN THIS PLACE WHENEVER I VISIT SAN JOSE, I LIKE THIS VERY MUCH. STAFFS ARE FRIENDLY AND I LIKE THE SERVICES PROVIDED.
June 22, 2014
Rated 3.0 out of 5.0 by Soccer Group from Alaska Boys Soccer Team @ Staybridge in San Jose
The two bedroom suites were perfect for the soccer team travel. We had plenty of towels when requested. Beds were comfortable. Buffet breakfast and evening social were very good...plenty of choices especially for the vegan eater. Staff were very helpful and kind. We appreciated their patience with the soccer boys. THANK YOU!
Need improvement on:
Freezer leaked then fridge stopped working
Oven is a must for big groups like us
June 19, 2014
Rated 3.0 out of 5.0 by Franb52 Rating: 3 stars
While the property itself is older the rooms are freshened and clean. The grounds need a bit more upkeep as the landscaping needs freshening and the outside stairs need to be painted as the paint is chipping and peeling.
Issues I had:
1. Upon check in the rate they tried to charge me $64 more. The attendant said " that rate is what is in the computer" so luckily I had a copy of my confirmation rate. He then proceeds to ask me when I made my reservation because I should feel lucky to have obtained my rate. At close to Midnight, all I want is a clean, safe room and a bed. Not a lecture.
2. We stayed in room 33 which is right above the front desk. Twice I awoke to loud talk from the front desk staff. Once at 1:30 a.m. and again at 5:35 a.m. The second time I went out to look over the railing and found a lady in hotel uniform laughing so asked her to please be quiet. Surprised at the lack of courtesy & restraint.
June 18, 2014
Rated 5.0 out of 5.0 by Epyon015 Great Service
Great Place. The Staff is fun to chat with. Always a Pleasure to see them. Close to Airport and Casino.
June 10, 2014
Rated 5.0 out of 5.0 by Cyn03 Nice location/good service
Nice place to stay with family and/or friends. Breakfast was hot and a good variety. Right of the freeway so travel time to downtown not more than 15 minutes. I will stay again.
June 5, 2014
Rated 3.0 out of 5.0 by snair0 Not so great service and stay!
One person at the front desk was very rude. Mr Pete.
The fridge problem was solved after 4 days of complaint.
Internet connection was pathetic. If we want a cab for any urgent need, they will not provide.
June 2, 2014
Rated 5.0 out of 5.0 by Cabo Joe Best place to stay in San Jose, Ca.
Very convenient to get to. Plenty of parking. But the best kept secret is the staff that pampers you with comfort. Pete, along with everyone else, makes you feel like family. Making sure your room is ready but always available in the event you have a problem.
Morning breakfast is very adequate and check out is a breeze.
The only place I stay in San Jose. No question about it.
March 27, 2014
Rated 5.0 out of 5.0 by genuin14 2/7/14
Friendly staff - great accommodation - great breakfasts
February 10, 2014
Rated 5.0 out of 5.0 by Family Mom Great Overnight for Family of Six
We were pleasantly surprised to find such nice accommodations in San Jose. The room was inviting and clean. The furnishings were comfortable and classy.
We were disappointed to find that the shuttle to the airport was unavailable at night and early in the morning. But the staff was very helpful in calling a taxi for us to get us on our way.
The complimentary breakfast had fresh fruit and pastries as well as eggs, sausage, cereal, yogurt, and oatmeal.
We enjoyed our stay, and will be happy to stop by again.
February 5, 2014
Rated 5.0 out of 5.0 by Bonz great bed and nice setting
We very much enjoyed our stay. The rooms are beautifully decorated and very comfortable. I would definitely stay again and recommend this hotel to friends.
February 5, 2014
Rated 5.0 out of 5.0 by gobiz Christmas stay - first time visit san jose
My room was not available at check-in but the front desk lady was very nice and upgraded a family suite for us. Everything was good and I have no complaint.
The only think I would suggest is be more sensitive in breakfast needs. I had my breakfast around 8am and they served Mexican ground beef and spicy potatoes. That is suitable for Mexican food in general but nothing I was in the mood for. I want a hot breakfast not cold cereral or spicy salsa this early. Later around 9:30am right before close they took out the sausage patty and fresh honeydew. I wish they had it out consistent all morning.
The service and room was excellent, but I still prefer Residence Inn or Embassy hot breakfast.
December 30, 2013
Rated 5.0 out of 5.0 by bandit1941 Fantastic stay
Sundowner very nice loved the outdoor living area.
Very clean hotel
Everyone was very nice and always went out of their way to help.
December 30, 2013
Rated 3.0 out of 5.0 by Leon1974 Good sevice but poor equipment
Because of my job requirement, I travel a lot between San Jose and China usually. This hotel was my preferred stay but recent expereince of stay was not so good.
1, road construction took few weeks
2, the heater in my room didn't work while the weather was frozen during my stay. The hotel took 4~5 days to fix it including weekend.
3, the heater didn't work well either. it can't cool down if set lower temp, revisely it went up continously up to 90+ F!
I had to turn it off when go to bed.
December 22, 2013
Rated 5.0 out of 5.0 by Stacgls A great place to stay
We stayed at Staybridge Suites in November. We were there for two weeks for our daughters surgery. The staff was very friendly, helpful and kind. It was nice to have a hot cooked breakfast every morning as well. The food was good. It was a nice pool area which is heated and was very refreshing in November. The rooms were nice and clean. We really enjoyed our stay there and you will too!
December 13, 2013
Rated 5.0 out of 5.0 by akmak Pleasant and comfortable stay
Stayed for the first time... coming from India, has a very good ambiance, kitchenette, sumptuous breakfast(complimentary).
The rooms with two bedrooms are really ideal for families traveling together and wanting to have one owns privacy.
I would prefer to stay here when I'm in San Jose.
Prompt and efficient shuttle service.
December 6, 2013
Rated 5.0 out of 5.0 by aikosan Best Hotel Ever
This is the best hotel I've ever stayed at!!! Love it and would recommend it in a heart beat. Staff was friendly and helpful. My room was very clean and I can't believe how spacious it was. The private kitchen, free WiFi, and complimentary breakfast buffet were big pluses.
December 5, 2013