Rated 4.0 out of 5 by 94
Rated 3.0 out of 5.0 by Nnanji Lousy Internet service.
I've stayed here several times. The Wireless is a joke. On my last visit I found they do not upload their hotel bills to the IHG site and I had to go through all sorts of hassle to get a copy of my bill. The internet is the kicker though. I couldn't keep connected and my VPN didn't like the weak signal.
February 24, 2014
Rated 5.0 out of 5.0 by jovagasu great staff
Friendly, helpful staff----anthony, tony, ruth, liane, all do a good job.
Comfortable bed, quiet room.
February 22, 2014
Rated 5.0 out of 5.0 by Pete1965 Well Done!!
Our 8 person team stayed for a period of about 5 weeks. The comfort level was consistent throughout our stay. The staff was always available and helpful!! The property always felt secure and there was a night watchman. The comp. breakfast was far more than a box of cereal.
Thanks for the great service.
January 11, 2014
Rated 5.0 out of 5.0 by kookies The front desk person was very nice
My only complaint, our rooms smelled a little. It didn't smell fresh so it was kinda hard to go to sleep. Since, they didn't have many rooms left we didn't asked to change rooms.
We had to open the windows. I don't know if it was the carpet, bed covers but, it smelled liked it was really stuffy. The bathroom was okay.
I would come back again if the rooms smell more pleasant, but next time I will speak up when there is a bad odor.
Also, security comes up to often if the guest rooms if we laughs too much which we didn't. They seem to be to sensitive and comes knocking at the rooms for any little reason. IT's good to have security, but they just over did it.
December 19, 2013
Rated 5.0 out of 5.0 by Raymond11111111 Great service, comfortable rooms
The staff in general are professional and friendly. The rooms are comfortable and clean. The rooms are quiet making it easy to get a good nights rest.
November 30, 2013
Rated 5.0 out of 5.0 by GregD258 Good value.
Excellent value for what you get.
Youn lady at counter when I checked in was absolutely charming and made me feel very welcome.
November 27, 2013
Rated 5.0 out of 5.0 by Greenie58 Delightful
What a cool facility. Neat atrium design. Only wish I had more time to stay there,
October 15, 2013
Rated 1.0 out of 5.0 by schloed7 Total dump disguised with new facade on the outside
This is a "cut-up" conglomeration of buildings that they've put together poorly and call them a Holiday Inn. You've got to see it to believe it. Rooms are old, and remodeled with ultra-poor workmanship. Shame on you Holiday Inn as this property should be torn down and rebuilt as it had outlived it's value years ago.
October 14, 2013
Rated 3.0 out of 5.0 by blind Overall fairly good but some problems
Customer service was excellent and upheld a Holiday Inn reputation. However, the problems with Room 119:
--The air conditioner unit was very loud.
--The hot/warm water in the sink had very weak pressure and was quite difficult to use.
--There was no clock in the room.
Thank you for the opportunity to give a review. I know you will use it to make things better.
September 24, 2013
Rated 1.0 out of 5.0 by NotVeryHappy100 UnhappyPlatinumMember
First complaint is your lobby elevator needs maintenance because it is hot inside and wreaks of hydraulic fluid. I feel like I was asked to leave to property by the desk clerk last night because I was towing a small 5' long trailer behind my vehicle. He stated that I needed to unhook the unit from my vehicle and take two parking spaces. I told him I could not do that due to theft concerns of my companies property. I was taking up 3 spaces the way I originally parked. He stated that it was unacceptable and the only option was to unhook the machine from my vehicle. There were also 5-6 parking spots being occupied by construction debris from ongoing hotel improvements. There was room for me to park within that coned area and stay attached to my small trailer. He quickly shot that idea down and so I was kicked out of your San Jose Holiday Inn Express. My company has approx 110 people similar to myself that are traveling salesmen and tow small trailers. I try to stay exclusively at IHG hotels and have NEVER been spoken to or treated like I was last night. I realize this is not a reflection on your group of companies and is just the actions of one individual but I was so angry that I reported it to our travel agency and have also sent several emails to our corporate headquarters to let them know of the situation. When I spend over 100 nights a year on the road I have come to expect to be treated a little more fairly and courteously than I was last night. After I left I booked another room at a competing chain and was treated great despite not being a frequent guest. In the future if you have parking restrictions at your hotels it would be nice to know this prior to booking.
September 22, 2013
Rated 1.0 out of 5.0 by Chick55 LOUD!
I stay at Holiday Inn's quite often because I know what I'm getting, a clean comfortable room. When I stay I'm usually there for business so I get in late and I leave early. Therefore I value the few hours of sleep I get! This night I got none, most of the night I was interrupted by doors closing, both the exterior and the interior room doors as well as a few other loud noises that I couldn't pin point what. I think this hotel was built with incredibly thin walls because I heard everything from the alarm clock upstairs at 330am to the TV in the room next to me at midnight. Needless to say I would never stay here again and I'm a little disappointed the Holiday inn name was on this. It reminded me of a cheap Motel.
September 21, 2013
Rated 5.0 out of 5.0 by DenC Great Stay
Check in was quick and easy. I really liked the hotel policy of 'No party in rooms', as apparently there is a bar across the street and the hotel doesn't want to have parties brought over from there. I don't understand some of the negative reviews and our room was very clean and enjoyable. We have stayed in at Holiday Inn Expresses before and the complimentary breakfast was as good as the last one we stayed at. Great variety of food and beverages and staff was very attentive to keeping the room clean, stocked and fresh.
We would stay again. The only downside was the lack of fast food or a better choice of restaurants. We did find a Denny's just around the black and for being an older unit, we were well served and the food was good at a reasonable price.
The only thing we forgot was our membership number for us to receive our IHG point, but that's our fault.
September 16, 2013
Rated 1.0 out of 5.0 by JWWSAW A Night to Forget
I can honestly say this was my worst experience at a Holiday Inn Express.
The noise in the hall outside our room all night was unbearable. People talking, yelling, slamming doors, etc. but the most unforgettable experience was the person in the room above us walking back and forth all night which caused the ceiling to squeak like a wooden floor. I called the front deck and they said they would look into it right away. This was before midnight and at 2am the ceiling was still squeaking due to the pacing back and forth. I complained at the desk at checkout and the desk clerk stared off into space and gave no reply, like not my problem I just arrived for my shift.
Oh, one positive comment was at check-in where they recommend you don't venture out after dark for your safety.
September 3, 2013
Rated 4.0 out of 5.0 by merita few hours
came in late and was there about 6 hrs to catch a flight
August 29, 2013
Rated 3.0 out of 5.0 by captjim older hotel
After just checking out of a Holiday Inn Express in Union City, I expected a room just as good. I was not. I miss not having a phone neat the bed. I asked for a wake up call. Since I had a early flight to catch, I needed to be sure I was up in time. I never got the call. When I asked the front desk why I didn't receive my call, all I got was "I don't know".
August 28, 2013
Rated 5.0 out of 5.0 by sfbayborn One night stay
As with all Holiday Inn Express' I've stayed at, this one was clean, quiet and comfortable. The bed was very comfortable. The breakfast had quite a variety of items to choose from. It was conveniently located near the airport. I would stay here again.
August 11, 2013
Rated 3.0 out of 5.0 by ChrisTX Average H.I.Express / Area not great
This is an older H.I.Express. The room is average. Its layout is part indoor, part outdoor, probably to take advantage of good CA climate. Less than 10 minutes from airport. Area of town is not great, and there isn't any decent fast food nearby either.
August 11, 2013
Rated 3.0 out of 5.0 by gaylee Airport hotel for business travelers
Nice pool and good customer service. Beware travelers, request a room that isn't in the middle of the property with windows facing wall. The staff at least helped me relocate to a room with a view over the pool on the second day. He treated me like a club member. Because of him, I will return on next business trip. Thank you.
August 11, 2013
Rated 5.0 out of 5.0 by DebRob Great staff and room
We had a wonderful stay. The staff was very helpful and courteous. The bed was very comfortable and the room was very accommodating. It would have been nice to have a restaurant on site however, the staff had recommended the restaurant across the street which turned out to be great also. We will definitely stay there again as well as tell our friends.
August 2, 2013
Rated 5.0 out of 5.0 by rujimbob Nice room. Nice price.
I travel for business a lot and send teams all over the northern hemisphere for business as well. Whenever we can I always reserve Holiday Inn Express rooms for me and my teams. The reason is the rooms are clean, quiet, and the price is reasonable. Even though we always check out too early for hot breakfast IHG staff always send us out with a cold breakfast to start our day right. This little step represents a real commitment to customers.
July 19, 2013
Rated 5.0 out of 5.0 by AH2341 Outstanding hospitality
We arrived evening before a 6 a.m. flight and had a comfortable rest, and an extra-early shuttle ride to SJC. We obviously missed the normal 6:30a start for breakfast, but the shuttle driver, without our asking, produced 2 ziplocs with yogurt cup, banana and muffin each. Staff deserves praise for their hospitality!
July 4, 2013
Rated 5.0 out of 5.0 by Baytucky198 Wonderful customer service
The customer service during our stay more than met our expectations. Airport shuttle staff AND front desk staff were friendly, informative and accommodating.
We had an early departure and the front desk had prepared 'to go' breakfast bags for us. Thank You!
July 2, 2013
Rated 5.0 out of 5.0 by dbehee2581 Very clean and Nice
The rooms were great and the staff was very friendly. By far one of the cleanest rooms and nicest hotels I have stayed at. Very good beds as well.
June 7, 2013
Rated 5.0 out of 5.0 by signals1 Close to SJC Airport
The hotel was a treasure for a couple of weary travelers. The shuttle picked us up quickly and brought us back to the HIE and we were upgraded to a comfortable king size suite.
May 29, 2013
Rated 2.0 out of 5.0 by JamesTravelsALot Quite run down
This hotel could use a make-over. Facilities were worn, sheets were worn.
May 22, 2013
Rated 2.0 out of 5.0 by marksman Check your credit cards after you stay!
They are attempting a $10 charge on my credit card used when I checked in. I tried to call the front desk, but the number has conveniently been "disconnected".
The hotel is amid a "remodel" and debris and wall paper were just left all over the hallway floor. A nearby hotel is undergoing construction also causing excessive noise.
Do not be fooled. The internet pictures look nice, but not a real representation.
May 21, 2013
Rated 5.0 out of 5.0 by mauired better than one on 1st street
we stayed at two different locations in San Jose and this one was better than the one on first street. Beds were more comfortable,hotel was newer and in better condition. Staff at both places were great, but fourth street location would be the one to choose.
May 20, 2013
Rated 3.0 out of 5.0 by mowensjr08 Average Stay
My room was very clean and comfortable during my stay. The staff at the front desk was helpful with directions and restaurant recommendations.
The only complaint that I have is regarding the bathroom sink. There was no hot water in the sink. I called and reported it after my first night, but I do not believe anything was ever done about it. The shower and tub had hot water, but the sink was cold only. I even tried all different movements of the control and let it run for a few minutes with no success.
May 13, 2013
Rated 5.0 out of 5.0 by tcsd Quiet
The property has a no party rule which is great so other guests can relax or get their sleep. I like that checkout isn't until noon and rooms are very clean and have a refrigerator.
May 3, 2013
Rated 5.0 out of 5.0 by MrPlatinum2012 5th Birthday
I took my god daughter for an outing to Great American for her 5th Birthday during Easter weekend and stayed at this lovely property.
The staff was so helpful and friendly. The made my god daughter a Birthday / Easter bag. Thank you so much.
She wanted me to talk the staff, "This was the best day ever"
April 10, 2013