Rated 3.9 out of 5 by 74
Rated 5.0 out of 5.0 by AH2341 Outstanding hospitality
We arrived evening before a 6 a.m. flight and had a comfortable rest, and an extra-early shuttle ride to SJC. We obviously missed the normal 6:30a start for breakfast, but the shuttle driver, without our asking, produced 2 ziplocs with yogurt cup, banana and muffin each. Staff deserves praise for their hospitality!
July 4, 2013
Rated 5.0 out of 5.0 by Baytucky198 Wonderful customer service
The customer service during our stay more than met our expectations. Airport shuttle staff AND front desk staff were friendly, informative and accommodating.
We had an early departure and the front desk had prepared 'to go' breakfast bags for us. Thank You!
July 2, 2013
Rated 5.0 out of 5.0 by dbehee2581 Very clean and Nice
The rooms were great and the staff was very friendly. By far one of the cleanest rooms and nicest hotels I have stayed at. Very good beds as well.
June 7, 2013
Rated 5.0 out of 5.0 by signals1 Close to SJC Airport
The hotel was a treasure for a couple of weary travelers. The shuttle picked us up quickly and brought us back to the HIE and we were upgraded to a comfortable king size suite.
May 29, 2013
Rated 2.0 out of 5.0 by JamesTravelsALot Quite run down
This hotel could use a make-over. Facilities were worn, sheets were worn.
May 22, 2013
Rated 2.0 out of 5.0 by marksman Check your credit cards after you stay!
They are attempting a $10 charge on my credit card used when I checked in. I tried to call the front desk, but the number has conveniently been "disconnected".
The hotel is amid a "remodel" and debris and wall paper were just left all over the hallway floor. A nearby hotel is undergoing construction also causing excessive noise.
Do not be fooled. The internet pictures look nice, but not a real representation.
May 21, 2013
Rated 5.0 out of 5.0 by mauired better than one on 1st street
we stayed at two different locations in San Jose and this one was better than the one on first street. Beds were more comfortable,hotel was newer and in better condition. Staff at both places were great, but fourth street location would be the one to choose.
May 20, 2013
Rated 3.0 out of 5.0 by mowensjr08 Average Stay
My room was very clean and comfortable during my stay. The staff at the front desk was helpful with directions and restaurant recommendations.
The only complaint that I have is regarding the bathroom sink. There was no hot water in the sink. I called and reported it after my first night, but I do not believe anything was ever done about it. The shower and tub had hot water, but the sink was cold only. I even tried all different movements of the control and let it run for a few minutes with no success.
May 13, 2013
Rated 5.0 out of 5.0 by tcsd Quiet
The property has a no party rule which is great so other guests can relax or get their sleep. I like that checkout isn't until noon and rooms are very clean and have a refrigerator.
May 3, 2013
Rated 5.0 out of 5.0 by MrPlatinum2012 5th Birthday
I took my god daughter for an outing to Great American for her 5th Birthday during Easter weekend and stayed at this lovely property.
The staff was so helpful and friendly. The made my god daughter a Birthday / Easter bag. Thank you so much.
She wanted me to talk the staff, "This was the best day ever"
April 10, 2013
Rated 5.0 out of 5.0 by Toniann The Best of The Best
I love this place ! I would not say any were else. the prices change in the middle of the week that makes it hard to keep your week end rate but othere then that its THE BEST.
March 30, 2013
Rated 3.0 out of 5.0 by bulgaria1 make sure and get the new rooms...
there are two parts to the place...old and new. I stayed in the old and the rooms are decent but falling apart. The electric sockets don't work, the door trim is falling off and overall, the old part is in need of a major renovation. If you have an opportunity, tell the hotel you want to stay in the new part.
If your a priority reward member, don't expect to much. I received 2 bottles of water...yee haa!
March 28, 2013
Rated 5.0 out of 5.0 by Julie17 Great staff!
The staff was very friendly and courteous. The shuttle service came and picked us up at the airport after their services had ended.
March 23, 2013
Rated 4.0 out of 5.0 by Mikaela47 Friendly Staff/ Smelly Gym
Everyone I encountered at this property was helpful and friendly. So appreciate that!
My only complaint is the gym smelled really bad which made it hard to work out in there. I propped the door open to get some fresh air each day but it needs some new carpet or a heavy dose of Febreeze!
March 21, 2013
Rated 4.0 out of 5.0 by desertrose Excellent Front Desk Staff
My husband and I stayed here on 3/4 and again on 3/12/13. As a priority club member, I try to get Holiday Inn Express as a stay when possible. On the 4th of March, I called the hotel from the airport to ask where I should wait for the shuttle. The gentleman I first spoke with wouldn't tell me where to catch the shuttle until I got my bags and called him back. I knew my bags would be there as this was a direct flight. Anyway, after that everything else went well. When I returned from vacation on 3/14, I noticed a $10 charge on my credit card which I did not make. I called the hotel and they said this would be credited back to me in a couple of days. The room was comfortable, the bed was comfortable and breakfast was ample. I would stay here again. I received 2 bottles of water for recognition as a Priority Club member. In Tucson, I get cookies and other snacks as well as water. So, that is just a suggestion I would give the management at this hotel.
March 14, 2013
Rated 4.0 out of 5.0 by Amalie22 Great staff!
Hotel is clean and quiet. Staff is very helpful. Breakfast begins on a high note much due to Lily who prepares and maintains the breakfast area. She does such a nice job and makes everyone feel welcome with her cheerful smile and helpfulness.
February 28, 2013
Rated 5.0 out of 5.0 by wkgawlik Great Staff
Your staff is fantastic. They were flexible in shuttling me back and forth to my office at Gateway Place. The night audit staff printed my documents when the toner ran out of the business center computer. Both of the supervisors were friendly and helpful. Your property is clean and nice, but your staff makes it a five star destination. Thank you.
February 25, 2013
Rated 5.0 out of 5.0 by AwesomeGuy Great Value and Great Staff
I highly recommend this hotel. Will come back for sure!!!
February 7, 2013
Rated 4.0 out of 5.0 by highway61revisited Business Jan 2013
Good room, quiet and clean. Breakfast was good for a quick getaway. Need to have more choices for diabetic.
Parking never a problem and access to the area transportation / freeway very good. Shuttle to the airport always a plus.
Service was above average and responsive to any request!.
February 5, 2013
Rated 4.0 out of 5.0 by April91 Comfortable clean appearance.
Only complaint is a bathroom without a fan. So annoying!!
January 25, 2013
Rated 3.0 out of 5.0 by Pjdaiz Stayed at much nicer HI Express
I stayed for one night at the San Jose Airport HI Express last week, and was very unimpressed. I was coming from San Luis Obispo, where I stayed at anotehr HI Express that was top notch. The HIE at San Jose had tv channels that would go in and out of reception, with only about 4 or 5 channels that came in 100% of the time. The rooms were designed very oddly. I had a couch, which would've been great for watching TV on, but the tv was in an armoire and you wouldn't be able to watch the tv from the couch...poor design. The hotel itself seemed very old. The hallways reminded me of an asylum hall, with sterile walls, bland carpeting, and an odd odor.
My stay wasn't all bad however. The room istelf was clean, and the bed was very comfortable. To stay for one night, wasn't bad, but if I had to stay there for more than a few nights, I would have quickly found another HI Express to stay in.
December 28, 2012
Rated 5.0 out of 5.0 by nylan23 good location and nice hotel
Prime location just minutes away from sjc airport with free airport shuttle. Front desk staff were really friendly and helpful with dinner recommendation . Rooms are just what the average traveling buisness person needs, my room had a mini fridge and microwave which is hard to find in other hotels. With this great experience I will be staying here more frequently!!!!
December 18, 2012
Rated 5.0 out of 5.0 by beggiepauly good costumer servicer and breaksfat
I was really happy because front desk clerk recognized me as a priority club member and received a water bottle. Breakfast was really good .
December 18, 2012
Rated 3.0 out of 5.0 by JLB7 close to airport but in need of an update
The location was close to the San Jose airport but this hotel is in need of an update. The rooms are tiny, dark and tingy. I would not stay here again.
December 10, 2012
Rated 5.0 out of 5.0 by Driven2Succeed Great value on a tight budget
The location, ample free parking, free internet & breakfast and easy to book on line makes this hotel my first choice each time I travel! The great value allows me to travel with comfort/ease while being on a tight budget. The comfort of the room which includes a sofa, microwave and mini refrigerator are the added bonus which will keep me coming back to Holiday Inn! The staff were very friendly and helpful from the front desk to the breakfast staff! Thank you!
December 9, 2012
Rated 1.0 out of 5.0 by drcitizen No Thank You
Did not recognized gold level priority club member. Older hotel, not like the other Holiday Inn Expresses, small lobby. Room had a view of a another building located a mere few feet away, and our window lined up perfectly with the other buildings hallway window. Left our camera in the room on the kitchen counter, as soon as we landed we called the hotel to get the camera, but it just happened to be gone. Nothing like thieves at housekeeping to start your vacation. Never again!
December 6, 2012
Rated 1.0 out of 5.0 by brianbrianbrian OVERPRICED, OLD, UNCOMFORTABLE !!!
mattress and pillows are flat and worn
Poor customer service
Not worthy of being a Holiday Inn property
A bottle of water was the only recognition for being a Platinum member
Never stay there again!!!!!!
November 25, 2012
Rated 1.0 out of 5.0 by Tnk35 Never again!!!
As an elite Priority Club member I spend many nights in a hotel room, usually in a HIE when possible. I often stay at the same hotel for several weeks in a row and not once have I ever felt like I'd overstayed my welcome until I had my brief encounter with the manager of this hotel.
I was about to log my 35th night at this hotel when I received a call from Tony (the hotel manager) informing me that my room needed to be inspected due to the fact that it hadn't been cleaned in 2 weeks. When I informed him that my room had been cleaned 4 days ago and it gets cleaned every Monday his reply was, "it needs to be cleaned at least every 7 days" and threw in "we're not that type of hotel". Long story short - Tony informed me that this hotel is for "short term guests" and "it's not a transient hotel".
I walked away feeling very frustrated, unwelcome and thankful I was checking out in a few days. My experience with the polite and helpful front desk staff is overshadowed by a rude and condescending manager. I will NEVER stay here again!
November 25, 2012
Rated 5.0 out of 5.0 by Mark88 Comfortable Stay
I have been staying at this property for 6 years now and would highly recommend this property. The staff is always friendly and helpful with any needs. I typically leave early in the mornings for work so I don't participate in the breadfast so I can't comment of this aspect of the property. The rooms are always clean and appropriately furnished.
November 21, 2012
Rated 5.0 out of 5.0 by Bear63 Our Stay
My first stay at a Holiday Inn Express. Great value, large room clean ,quiet ,Great Selection for Breakfast . What else could I ask for?
November 17, 2012