Rated 3.7 out of 5 by 18
Rated 4.0 out of 5.0 by karac room service
the food is bad.. I ordered a reviol with mushrooms and it wasn't good
December 3, 2013
Rated 4.0 out of 5.0 by Chrisssy Staff is amazing
IThe staff is great. Very helpful. Gabriela, isabella, juliana are awesome.
November 18, 2013
Rated 1.0 out of 5.0 by Globetrotter77 Don't Bother!
I feel truly guilty having recommended this property to my co-workers. This place is hopeless. The staff are clueless and completely unhelpful. They can't even handle simple tasks like requesting a car - something VERY common in Brazil.
I was also bewildered when they "politely encouraged" me to pay part of my balance up front. I've never encountered this in a legitimate hotel before. Because they made this sound voluntary (as it should be - they have my credit card on file afterall) I decided to ignore it, as I would be leaving in a couple of days anyway. So they went ahead and locked me out of my room without telling me - a very goofy move that didn't exactly endear me to the hotel.
I could maybe overlook everything above..but BRL 30 PER VISIT for the fitness center?! I'm not looking for Olympic quality personal training - who is at a hotel? I just want an indoor treadmill or stationary bike when I'm visiting an unfamiliar city. I was told that because I was only a "basic" member of IHG's loyalty program, fitness center access was not included.
How this place has gotten any decent reviews is beyond me. If you're foolish enough to rate this property highly, you don't deserve any better. I'm still fuming from my experience at this place.
This was my first (and as it turns out, last) stay as a member of IGH's loyalty program. After a stay like this, I wouldn't want to stay in their program long enough to earn elite status. Adeus Staybridge and Adeus IHG.
P.S. - When I went to fill out their online survey after my stay, their site crashed...Shocking.
October 26, 2013
Rated 4.0 out of 5.0 by ham01 Great Service
Proactive personal. Nice variety options in the social area.
October 2, 2013
Rated 4.0 out of 5.0 by Estebanzz Nice!!
Nice hotel. Great location!! I will certainly come back. My room on the 31st floor gave me a great view on the city.
September 21, 2013
Rated 5.0 out of 5.0 by Anto Excelent room, service & location
I loved the big room w/all facilities to stay and work (good desk, free wi-fi and coffee). Great view from my windows (28°floor), good service and very nice places to eat next door. Safe to go around by walk also at night. I really enjoyed it and recommend for a great stay in Sao Paulo!
August 25, 2013
Rated 5.0 out of 5.0 by Pepeu All Perfect
It has a comfortable room and excellent staff service.
July 10, 2013
Rated 4.0 out of 5.0 by Jessicaztto Comfortable bed and great location
It is localizated in one of the best places in Sao Paulo. You can avoid the traffic and enjoy there.
July 3, 2013