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Rated 4.1 out of 5 by 69 reviewers.
Rated 2.0 out of 5.0 by Review Wish I could have gotten coffee and a washcloth while at this hotel. December 22, 2014
Rated 1.0 out of 5.0 by I went through 5 different rooms until I got an ok room I did not enjoy the stay. I arrived at about midnight on Monday. I got a room in the tenth floor and came back to the lobby as the room smelled really bad and asked for a change. Then they gave me another room in the same floor, I went up again and came back again for the same reason. Then they gave me another room in the same floor, and I asked the guy to come up with me, we checked the room and it looked better than the other two rooms and I stayed. However, when I took a shower I realized that there was mold on the walls, I certainly tried not to touch the walls. I have pictures which would like to share. Then I was going to sleep and the AC was dripping (have pictures as well). When everything else is silent, a drop may be very noisy. I could not sleep, put a container with a towel inside to catch the drops. The next morning I complained and they promised to either fix it or change the room. At about 8:30 pm I came back to the hotel and they gave me another room, I asked the guy to go up with me, and guess what? The AC did not work !!! It was very hot. He apologized and we both came down. He told me that they would fix it. I went to have dinner and about 2 hrs later the AC was working. This added up to 5 room changes before I had a recent room. Unacceptable for a hotel that charges the rates they charge !. They told me that the hotel is going to through maintenance and I said: then drop the rates until you fix the problems and block some rooms that are simply not an option if you care about your customers ! Not within the Holiday Inn standards.... December 22, 2014
Rated 5.0 out of 5.0 by friendly and good location central location and some of the best front desk and bell staff in Brazil December 17, 2014
Rated 4.0 out of 5.0 by superb location excellent location with good eating joints within walking distance. comfortable rooms; good selection of television channels. good friendly front desk staff. December 15, 2014
Rated 3.0 out of 5.0 by 2 weeks stay Did not meet my expectations. Rooms not clean, bathroom items (shower gel, etc) not always replenished, room too hot during the night. This is my 2nd stay in this hotel and my first negative experience was confirmed. December 15, 2014
Rated 4.0 out of 5.0 by Best location for eating Many good restaurants, bars and hang out spots in walking distance surroundings. From fast food to high end menus at walking distance. There's even a food court at the back of the hotel with many choices. Very convenient! December 15, 2014
Rated 5.0 out of 5.0 by Excelente option when I visit Sao Paulo Very well located hotel with a great staff. They are always there when you need anything. I'm staying there since 4 years ago and they are always concerned about improving their facilities and customer care. December 10, 2014
Rated 5.0 out of 5.0 by Overall good stayt Ive been staying at this hotel for the past 5 plus years and it feels like home. Accmodating staff and good location make it a good deal. December 8, 2014
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