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    Guest Reviews
    Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
    88%
    Recommend This Property

    Overall Experience

    4.3

    based on 388 reviews
    88%
    Recommend This Property

    Ratings Breakdown

    388reviews

    • 5 Stars
      253
    • 4 Stars
      67
    • 3 Stars
      27
    • 2 Stars
      23
    • 1 Stars
      18

    The Knight's Savannah Visit

    By

    19 April 2015

    club

    Overall, we enjoyed our stay. The staff was above all expectations for any hotel.. If I return to Savannah, I will stay at the hotel if the beds/mattresses can be improved. Thank your staff, they were great!

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    GREAT SERVICE

    By

    13 April 2015

    club

    I booked a ghost tour with Old Savannah tours. They didn't show up to pick us up. TJ went above and beyond for us! He called them- of course they were closed. Left them a message- they didn't call back. TJ then called the restraunt of where the tour was supposed to take us to eat. The bus still was not there- the Manager said the bus was running late for us to just wait. After 2 hours of waiting and calls going back and forth between TJ and the restraunt and then finally the tour company they said we did not have a reservation. Even though I had an email with confirmation. Jonathan at the tour company was extremely rude and didn't even try to look up our reservation. TJ got right on the phone and called another company and booked us a tour. Then all of the suddenly Savannah tour Co called back to TJ and apologized and said it was their error and they would comp. us. TJ then called the other company and called the tour he just booked for us. It all worked out in the end, but for 2 hours TJ worked extremely hard for us.

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    One night stay

    By

    12 April 2015

    club

    While the hotel is definitely updated, the mattress in my room was not. It was really uncomfortable. The breakfast choices were numerous, but the staff seemed to have trouble keeping up with the demand. We had to wait for the hot dishes to be brought out. Also, at one point during breakfast, water started pouring out of one of the lights right over another groups' table. The staff was quick to do a clean up, though. This hotel is located in a great spot to walk to many of the historic district shops and restaurants. I also don't understand why guests are charged $12 for parking in the Lincoln parking structure, when the sign states $10 parking when you enter. Seems a little ridiculous that the price would not be the same.

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    Staybridge Stay

    By

    12 April 2015

    club

    Great staff, service and location. Great breakfast and Social hour every Tuesday, Wednesday and Thursday was a nice touch.

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