Rated 4.3 out of 5 by 106
Rated 3.0 out of 5.0 by Jackie459 Disappointed with this location
I had a wonderful experience at the Staybridge in Jacksonville on Touchton Rd had stayed there for 3 weeks.
So when we decided to go to Savannah and due to the experience I had in Jacksonville Staybridge was my top choices for a wonderful stay. We had a wonderful staff member check us in her name was Portia I thought okay this is going to be good she put us on the fourth floor over looking Bay Street another positive for Portia.
The room was clean and the beds were comfortable however there must have been something wrong with the air conditioning due to it kept making weird noises the whole three nights we were there.
Now on day 1 we were excited to start our day and went down to breakfast which was a little disappointment with options.
That night we chose to experience the nightly get together. Food again not as good as Jacksonville but alright. My partner and I don't drink wine or beer and wanted a soda the soda machine went down as well as the ice portion of the machine. I thought that the staff would fix it and I waited the young man said the machine is broken and you can have orange juice if you want I stated I don't want juice I want soda and walked away. Now one positive thing was another hotel staff person did try to provide us with bottled soda however they were out of diet coke and never restocked our whole time there and for the rest of our stay the soda machine was out of order this was unacceptable.
It would have also been nice if they would have informed us to where the complimentary washer and dryers were we looked all over and could not find them. The house-keeping staff was nice enough however having to share the elevator the whole time with all staff with their equipment was not pleasant.
Location was nice though however it would have been nice if they had a hot tub to enjoy after walking all day.
October 4, 2013
Rated 2.0 out of 5.0 by Fathiss1 Front Desk Issues
When I checked in the lady at the desk welcomed me and with a canned response she said she was happy I was a Platinum member. The other lady behind her (housekeeping?) whispered low and said :no we're not" under her breath.
During my 2 day stay the key continually stopped working and I made repeated trips to the front desk to have re-keyed. On one occasion the re-key didn't work and I had to go back immediatley#I do not keep my key by my cell phone#.
When i checked out I went to the front desk #they did not deliver the bill to my room# and I was the only one there. The lady was on the phone at first, but when she got off she asked if she could help me. At the same time another man walked to the counter and she askwed me to wait while she waited on him. No reason given.
This hotel, as is becoeming the norm for IHG, does not recognize its Platinum members, but they took it a step further to be just plain rude.
September 30, 2013
Rated 5.0 out of 5.0 by Lashell28 Great service
I have stayed many places.This was the best.I must say the room was great and staff was awesome,I hope the CEO of this company knows what great staff they have working.They should have a night and day off to stay where they work and give to them what they give to strangers.If not a stay just give them a nice bonus.Take a bow East Bay.May God Keep Blessing You All.
September 28, 2013
Rated 4.0 out of 5.0 by lilgirl26 Nice Room but items not restocked
The ice maker was broken in our room and there are no ice machines on any of the floors for customers. Also, we had to repeatedly ask for toilet paper as no extra rolls were left in the room. We also did not receive enough towels for four people and had to get more from the from desk the four days we were there. Also had a lot of trouble connecting to the Wifi.
Overall the staff is very nice and the location is great.
September 26, 2013
Rated 2.0 out of 5.0 by Lorij Not what we thought
Our friends had told us about this hotel, we usually stay somewhere else in the city, however we decided we would venture out and try other places. We will not be doing that again, the staff was not very friendly. Seemed her meal was more important then taking care of us. We asked for extra towels and never received them. The TV was out most of our trip. I asked twice while leaving the hotel if they were going to send someone up to look at it. Yeah she replies. No never happened. Went for breakfast in the morning and no plates very little food left, still had 30 minutes left to serve and you either ate what was left in the bins or you had nothing. The places we usually stay that serve breakfast, if it says stops at 10, they continue to fill things until 10!
Very disappointed. The room with a view was a window that lead out into another hallway.
September 24, 2013
Rated 4.0 out of 5.0 by Sirlj A beautiful area of town
This property is smack in the middle of it all in Old Town Savannah. You can walk to most everywhere you would like to see near the river. The hotel is perfectly decorated with the historic district scenery. The room was very nice and accommidating. My only issue that I have with this property is the parking. I do understand that parking is limited, but to charge a fee AND the need to walk outdoors quite a ways (I am glad it was not raining) is extreme. If it were valet parking, it would be much more understandable. I would still highly recommend this location is visiting the area.
September 17, 2013
Rated 5.0 out of 5.0 by Jwgunns Great Location.
Love this hotel. Great location and very cozy!! Will definitetly stay here again!!
September 10, 2013
Rated 2.0 out of 5.0 by mopulga Labor Day Visit
We traveled to the Savannah location for labor weekend with our dog who is very well behaved. The checking staff was ok. Not excellent but acceptable.
On the second day we encountered a very snippy wait person during breakfast. She stated that the dog was too close to the hot line. That is acceptable - we understand the need for rules. The method of how this was communicated was unacceptable. It was in a rude tone, condescending and overall poor. We sat down to have breakfast and moved on.
On the third day, we stayed away from the hotlike and took turns. As I waited for my spouse to get breakfast an aggressive waitstaff came to me and said Hey. Hey you! - you have to go. Dogs are not accepted in the dining area. She did this from about 15 feet away in front of the entire dining area. Again - rules are OK, but we had not been told that this dining area was pet free. We had breakfast the day before and we were told that the hotline was off limits, but not the dining area. Staff saw us at the dining area and did not say anything. We assumed incorrectly that the area was ok for well behaved dogs.
Again - Rules are ok. The method of informing us was extremely poor. It was kin to being at a public service office with a culture of displeasure about the job, zero eye contact. Voice and tones that were disrespectful.
In addition I did walk by a couple of times and overheard staff huffing and puffing about situations at work. I saw one roll her eyes and mumble something as another guest walked by a freshly cleaned floor. The guest had no way of knowing.
My suggestion to the company - spend some time in hiring the right people and training them in the area of customer service and how to deal with people.
September 9, 2013
Rated 2.0 out of 5.0 by LeakySavannah Disappointing stay!
This hotel was in an excellent location. The staff, day and night, was helpful and courteous. Unfortunately, water leaked from the ceiling into my room the entire length of my stay. The engineers, while they really wanted to help, did a horrendous job at trying to fix the leak by caulking over the leak. I don't know if there were any available rooms but I certainly was not offered a different room nor was I offered any other type of compensation for the inconveniences. That was probably the most disappointing part of the entire stay.
September 2, 2013
Rated 4.0 out of 5.0 by BizzTraveler44 Best room, location and service combination
I work in Savannah frequently and also bring the family up for free days. I have stayed at nearly every decent hotel in the area and this is the best overall deal on Bay street. The location is tops. They also have a better breakfast than the other competitors on the strip and they do have free diner and beverages on week nights. I will be staying here again.
September 1, 2013
Rated 5.0 out of 5.0 by Anniversary29 Anniversary Travelers
Everything about our stay was wonderful. The suite we had was just the right size. The only thing I would change is I would ask for a room that has the sofa or at least two chairs. All the employees were very friendly and helpful, the breakfast (a full breakfast) was great. The location was great. We plan to stay every time we go to Savannah
August 31, 2013
Rated 4.0 out of 5.0 by Inoran One Night Stay
My family and I decided to spend one night in Savannah on the way back to Virginia and randomly selected Staybridge Suites. Good choice and perfect location. The staff was friendly and the morning breakfast buffet excellent. The one thing needed is an in-room safe. Traveling with Ipads, Ipods, and other expensive items leaves the option of leaving in the car (not smart), at the registration desk safe (not sure if that was an option), or in a suitcase (not smart really). So, add a safe and I would add one more star.
August 30, 2013
Rated 5.0 out of 5.0 by DougNC The Hotel Staff is Great
My recent stay at the Staybridge Suites Savannah Historic District was great. We had a large group in town for a fishing/golf trip and the staff was good enough to put us in rooms on the same hallway. All of our rooms were clean, spacious and well appointed. The hotel staff we interacted with was friendly, accommodating, professional and tolerant of the occasional rowdiness that typically accompanies a large group of guys. The Staybridge Savannah Historic District has earned my business for any and all future trips to Savannah. I would like to thank all of the staff but especially Morgan and Mario for all of their help during that weekend. Thanks again, ~DK
August 29, 2013
Rated 5.0 out of 5.0 by ConeTy Great !!!!! All away around.
My husbamd booked this room.. It was great!, Great location staff and breakfast. We will go back..
August 19, 2013
Rated 4.0 out of 5.0 by CSTroop475 Great Experience!
Nice staff. Clean facility. Historic artifacts in lobby. Friendly clients. All kitchen needs in the room. Excellent access to everything in Savannah and Tybee Island. Knowledgable of the city. We will definitely look them up when we go.
August 16, 2013
Rated 5.0 out of 5.0 by oldcardsfan Great stay and value
Loved the perks, concierge was very helpful, staff were all very professional.
August 16, 2013
Rated 3.0 out of 5.0 by HHIBB First time at Staybridge
I always stay in Holiday Inns and Holiday Inn Express and I look for the new green H on the logo so I know its been freshly re-done. I guess i'm spoiled. This property was in the historic downtown area and that was what made me book it but it may have been the cause of some of the problems. I had to park on the top floor only of a parking garage down the street and carry my bags up 3 flights in the morning when I was leaving. The room was furnished with what looked like bargain basement furniture. The room and bathroom were not clean and they were also in need of paint and wall/baseboard repairs. Breakfast was a joke as there were no eggs and only some microwave bacon and a few pieces of crumb cake. I had a piece of crumb cake and coffee and left. When i checked-in in the afternoon the day before, I was told there would be food at the social hour that night. They said they were serving wings and humus with vegetables and beer and wine. That would have been nice but there was no one around just like at breakfast. Now there was a few wings left but no veggies with the exception of a few carrots that no one else would eat. It would be better not to offer anything at all if it is not done right. I would have stopped for food before I arrived had I known. I bought junk food from the front desk at ate that in the room for dinner. Not my best experience.
August 14, 2013
Rated 3.0 out of 5.0 by TheChief Stay was good but staff lowers rating
1st ever not recognized for club status. On evening reception, get there early, we arrived 50 minutes into it, and when asked for a glass of wine, they said "nope, none left of anything" and walked away. In the morning, when we let them know there was no sugar out, we were told "yup, none. Maybe I can go look somewhere else later". Too bad, every other review I have written always highlights the staff.
Pros: good location, rooms comfy.
Step up your game and you might see higher ratings.
August 12, 2013
Rated 4.0 out of 5.0 by GPatel Great Location!!!
Did not ackowledge as IHG Rewards member at check-in or Platinum status. Night Auditor was very nice and gave me extra pillows for sofa bed. Overall good stay!!!
August 12, 2013
Rated 5.0 out of 5.0 by Sturino3 Lasting Memories in a Home Environment
This was our third stay at Staybridge Suites and it met all of our expectations once again! From the moment at checkin with Victoria/Vickie at the front desk, to Euros and Tyrone in the kitchen, Charles helping us obtain tickets to events, and, to all of the staff that contributed to our comfortable stay. We love the social time in the evenings, the smiles and warm greetings. We are looking forward to our next visit. Thanks again for everything!
The Sturino Family
August 7, 2013
Rated 4.0 out of 5.0 by Frogman GREAT LOCATION!
We decided to take a last minute trip. The hotel that we wanted to stay in originally down the street was booked, so we stayed in this hotel close by. The location was great! Everything was close by. We walked to every meal and enjoyed the shops on the river. The staff was very nice. Beds were comfortable. We did have a slight issue in the bathroom where the shower drain was not draining properly. We called to have someone take a look at it. During checkout time our bill was reduced without us even asking. Very nice!
August 7, 2013
Rated 5.0 out of 5.0 by Farol Close to Everything
In addition to the great service and good beds, we were walking distance from everything in historic Savannah. The concierge gave us perfect recommendations for meals. I was up early and out late at night for photographs. Will definitely go back there again.
I missed the receptions; darn!
July 26, 2013
Rated 4.0 out of 5.0 by MBH1959 Check in problems
We love this hotel, love the beautiful lobby and the pet friendly policy. We have stayed here twice and both times our check in was delayed. The first time several hours and the last time 1/2 hour. Since we are only here one day we don't want to spend half of it waiting to get in our room. We stop here as a half way point on our way home from Wilmington where we stay at the Staybridge Suites as well. We have never had a problem in Wilmington but are beginning to dread check in at the Savannah location and are looking into other hotels since this really puts a damper on the whole trip. We are IHG members. Never acknowledged in Savannah, always in Wilmington.
July 26, 2013
Rated 4.0 out of 5.0 by doris4352 comfortable and good service
Enjoy our visit in Savannah, staff was very friendly and the location was great close to everything, able to walk every where. The only big problem was we received a room with handicap shower and very poorly design, ever time you took a shower it would flood the whole bathroom and we had to use every towel to dry up the floor.
July 16, 2013
Rated 5.0 out of 5.0 by Mitzie3820 Great Experience
From the moment we walked into the lobby the staff was extremely friendly. This was my first visit to Savannah and I couldn't be more satisfied with our stay. The check in was very quick and the girls at the front desk were very friendly. We even asked to be switched to a different room with a view and there were no questions asked, they were very eager to accommodate us and within minutes, we were assigned to a room with a view. Every time we came across a staff member, we were always asked if everything was ok and if there was anything we needed. We had breakfast in the lobby every morning and have no complaints. Mr. Williams (awesome man), an employee of Staybridge was extremely friendly and assisted with the breakfast buffet. As RCI members, we have stayed at various resorts/hotels and our stay here was probably the top as far as friendliness of the staff. The location was perfect, we were right on Bay Street and just across the street from the riverwalk and within walking distance of the restaurants and entertainment. The concierge called a shuttle bus to pick us up at the entrance and took us to our destination. Our overall experience was great! I will definitely be back and highly recommend the facility.
July 15, 2013
Rated 3.0 out of 5.0 Good, but not perfect
Location, location was great. Historic building with clean rooms in the midst of historic district. Concierge was helpful. Breakfast buffet was lacking unless you are an early riser. Maid service missed us one day- no big deal until you factor in the following....our IHG membership was not acknowledged upon arrival. The WiFi was AWFUL and we could not get anyone to care. As IHG members I expected someone to at least "act like they cared", but why would I be surprised after our membership was not be noted upon arrival. We even had to ask for > 2 bath towels for our room. Stay here, but understand imperfections.
July 13, 2013
Rated 5.0 out of 5.0 by Rentra Friendly customer service
Thank you for such a comfortable, friendly, and clean stay! I was very impressed and happy with our choice to stay there.
July 12, 2013
Rated 4.0 out of 5.0 by vcr56 Beds were comfortable.
Location was the best. Walking distance to shops and restaurants. Room was small, but had everything we needed. The beds were comfortable. Breakfast could have been better, shortage of food due to the amount of people. Slow to bring food out. Also happy with parking situation. Overall a good stay. Will stay here next time I'm back in Savannah.
July 11, 2013
Rated 4.0 out of 5.0 by Lou57 Convenient Location
This hotel is in a convenient location as it makes easy to get to all the sites. Parking was reasonably priced, but a little tight since it was July 4 weekend. Since you can walk to most things once you parked your car behind the hotel or in the overflow parking garage it was a non-issue.
Since the hotel was full it was hard for the Breakfast and Social Evening Reception staff to keep up with the food and plates. Overall the food was good and the team did a great job doing their best to keep up.
The only con was that I was never acknowledged as Priority Club member and since I’m Platinum Elite it was a little disappointing since I am a loyal customer.
July 10, 2013
Rated 1.0 out of 5.0 by costner7 Air conditioning problems all night
Checked in at 4pm and turned the air conditioning to 72 degrees. After 5-10 minutes, unit was dripping massive amounts of water on floor from return vent. Maintenance person vacuumed water out of pan and said that would take care of it. Came back from dinner and same situation. Again, the maintenance person worked on it (for longer this time) and even went to unit on roof. Said again that his work would solve the problem. Woke at 3am and unit was not running at all and the room was hot....the digital thermostat was even. We checked out of the room at 5am due to the heat. Staff member said that manager would call me in the morning. No word from management by 3pm and I had already called back twice. Finally a front desk person said that the manager would credit my account. Not very good service from management and I'm certain that this is not the only time this A/C unit caused a problem.
July 7, 2013