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    Guest Reviews
    Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
    90%
    Recommend This Property

    Overall Experience

    4.5

    based on 185 reviews
    90%
    Recommend This Property

    Ratings Breakdown

    185reviews

    • 5 Stars
      129
    • 4 Stars
      33
    • 3 Stars
      10
    • 2 Stars
      9
    • 1 Stars
      4

    Not highly rated

    By

    July 20, 2016

    platinumelite

    Travel quite often, mainly for work.. This stay was a last-minute getaway with my husband. The hotel was completely full to the point that no parking was available on the hotel grounds. There are no ice machines located in this hotel and the ice machine in the in-room freezer did not function. Entered the room to find a note attached to the thermostat saying "Do not adjust the thermostat". There were kids running up and down the halls until all hours of the night. The mattress was covered in a plastic fitted sheet-type thing, so any part of your body that touched it became ridiculously hot.. One of the only times I can recall that I was NOT greeted as a Priority Club member at check-in, nor offered a choice of welcome points. The only reason I gave this a 4/5 value rating is based on the fact that I used rewards points for this stay.

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    Hotel is Nice, Staff Needs to Try Harder

    By

    July 19, 2016

    The hotel facility was as expected for a Staybridge, consistent, with everything that you would expect.

    When I checked in, I was given a room that had one wall against the elevator. I knew that this would be too noisy for me and the front desk happily changed my room to one further from the elevator with one phone call.

    The first thing that I noticed in my new room was that one of the ceiling lights in the kitchen area did not work. As I turned on lights in the room to brighten it up, I found that the floor lamp did not work either. I like it bright in my room so this was a disappointment. The ceiling lamp was controlled by a switch next to the door and is one that you would automatically turn on when entering the room.

    When I went to prep the coffee maker for morning, I found that the kitchen sink was very slow to drain, even when I turned on the garbage disposal.

    Outside under the gazebo, the pavers were sticky from spilled beverages and of course all the dirt stuck to that. Although the staff seemed to clean up the trash left by guests every day, nothing was done to the sticky floor or the big pile of grease / cooking debris that was under the grill. The area was pretty nasty. A few inches off the sidewalk coming from the rear parking lot to the dining area, there were two piles of dog poop that remained for the three nights I stayed here. Same on the pet owner for not cleaning up after their pet but I would think that the hotel staff would have addressed it.

    When I showered, I noticed that my feet would always track in a lot of dirt and dust balls that I picked up from just a few steps from the foot of the bed to the shower. When the water washed over my feet, you could see everything that stuck to them from the carpet as it rinsed down the drain. On the far side of the bed by the air conditioner, it looked like it was seldom ever vacuumed, the dirt was very visible and there was even some loose change on the floor there.

    I found the issues disappointing but tolerable enough to not call the front desk. I travel all the time and I find it very inconvenient to work hotel maintenance into the schedule. By the time I check in, I just want to get to bed and not wait for a sink to be unplugged and bulbs to be replaced. All of these things should have been caught by housekeeping.

    Breakfast on Thursday was good with cheese omelets but Friday’s scrambled eggs were overcooked and not so good.

    I guess I might consider staring here next week when I return for work but I will be looking into other properties first. I was not offered a room upgrade as a Spire member.

    Posted byHotelStaff
    July 21, 2016
    Dear Valued Guest, We here at Staybridge Suites South Bend would like to thank you for staying with us, and for leaving feedback about your most recent stay. Your comments will certainly be taken to heart and addressed by housekeeping and maintenance alike. I am sorry to hear that we did not live up to your expectations as we always strive to make each and every guest feel comfortable and at home in an atmosphere that feels both welcoming and relaxed. Next time you are in the area, I do hope you will stay with us again so that we may make up for any and all inconveniences that your most recent stay with us may have caused you. Sincerely, Jon A. Assistant General Manager
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    Could Be Great

    By

    July 19, 2016

    The hotel is nice and in a good location for Notre Dame. The breakfast everyday was outstanding along with the pool. The room was nice except for the issues that should have been addressed before we were in the room. The shower would not drain, the sheets on the pull out bed were dirty along with no pillows. On top of that there was only one worker so it took forever to get assistance because she was busy. The hotel itself though is very nice and with a few changes could be one of the best in South Bend.

    Posted byHotelStaff
    July 21, 2016
    Dear 11Jeepbold, Thank you for your recent stay with us. We appreciate your kind words in regards to the developing state of our hotel. We take great pride in providing a welcoming and comfortable atmosphere for all of our guests. Rest assured, the inconveniences you experienced during your stay will be addressed immediately. And I do hope you will come and stay with us again soon. Sincerely, Jon A. Assistant General Manager
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    Road Warrior 001

    By

    June 28, 2016

    excellent Hotel I would recommend to anybody and will stay here again

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    great stay in South Bend

    By

    June 20, 2016

    nice upgrade with spire status. Pool hot tub was the best. Strong jets and hot. The only bad part of the stay was no clean towel however we were using the pool at 10:00 after it was to be closed so I will forgive. Great food at breakfast. everything was full and hot.

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    Easy and comfortable

    By

    June 15, 2016

    club

    Great Stay in South Bend. No fuss check in quick to relax in large comfortable rooms.

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    Nice Hotel

    By

    June 13, 2016

    platinumelite

    We came to South bend to visit family. We enjoyed our stay at Staybridge Suites very much. Great Stay

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    Clean and friendly atmosphere

    By

    June 08, 2016

    club

    We stayed for a baseball tournament (14U) and the staff were very accommodating to the fact the boys were a little rambunctious. Thanks and we'll be staying again!

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    great family hotel

    By

    June 07, 2016

    everything was taken care of! Clean, comfortable, reasonable rates and close to downtown

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    Excellence Stay

    By

    June 05, 2016

    club

    this hotel is a must stay for business or pleasure.
    stuffs are friendly and rooms are clean. food is great and social night is something unique that other hotels doesn't do. I love this place.

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    Deceivingly Grand, Realistically the Worst Hotel I've Ever Stayed In

    By

    June 02, 2016

    From the photos and the looks of this hotel driving up, one would assume the stay would render a friendly, comfortable stay. Unfortunately we were stunned when our tired bodies collapsed on a bed which by all accounts, had to be just box springs because it made a "clunk" each time you sat or moved on the bed (we were just sleeping!) as if the box springs were broken, and it was hard as a rock - beyond just a firm mattress. The kind bed offered smaller than standard uncomfortable pillows and the room smelled of pet urine and had a large stain on the carpet. All of these were surprising since we were met with a warm welcome when we walked into the hotel - the person at the front desk was very friendly and even had us pick a promotion flower to see how many additional points we received for our stay - 2000 additional IHG points - COOL....except that they have not posted to our IHG account, nor have the night's stay points posted - only the welcome 500 points have posted which leads me to believe there has been some activity from this hotel to post points, albeit the incorrect totals. I have never been this dissatisfied with a hotel in my life, and I have traveled ALOT...yesterday I called the hotel re. my points and was routed to leave a message with the assistant manager, which I did. I have yet to hear back from him. Again, another disappointment. By all means, do not believe all you here about this hotel....or at the very least, avoid Room 110!

    Posted byHotelStaff
    June 13, 2016
    Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the disturbance you have experienced during your stay due to the room conditions. Rest assured that these issues will be looked into. We value your comments and welcome the opportunity to serve you again. Sincerely, Jessica L General Manager
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    Home away from home

    By

    May 25, 2016

    Wonderful getaway, accommodations, friendly staff with diverse breakfast bar, great welcome and wonderful service. We like to come here even when there is not an event to bring us. The hotel gives us a sense of holiday.

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