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    Guest Reviews
    Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
    96%
    Recommend This Property

    Overall Experience

    4.8

    based on 293 reviews
    96%
    Recommend This Property

    Ratings Breakdown

    293reviews

    • 5 Stars
      253
    • 4 Stars
      25
    • 3 Stars
      6
    • 2 Stars
      6
    • 1 Stars
      3

    Excellent Stay

    By

    May 18, 2015

    Excellent value for the money. Comfortable suite, nice evening reception with decent food.

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    trés belle suite

    By

    May 14, 2015

    une suite spacieuse , un salon, cuisine et chambre, très agréable , vue sur le parc .

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    Did not honor their promise

    By

    May 12, 2015

    platinumelite

    I was promised an upgrade over the phone and when I arrived they said they couldn't and wouldn't. So don't promise something and back out of the deal. Should have stayed somewhere else where my Platinum membership means something Nothing was offered to compensate me for this.

    Posted byHotelStaff
    May 14, 2015
    Thank you for commenting about your recent stay with us. I apologize for any miscommunication with your reservation. We appreciate all of our IHG Rewards members, but especially our Platinum and Gold members. Like you, I was concerned about this situation, so I took some time to research this and understand why in the world would our desk would not have upgraded a Platinum member if it was available at check in. I did see your reservation was made in the early afternoon the same day as arrival using your points. I checked our availability that day and all of our One Bedroom Suites were sold out. The reservation was for a standard Studio Suite. I did see where the front desk upgraded the standard Studio Suite to a lake view Studio Suite as that was the only upgrade available. We do try our best to upgrade all Platinum and Gold members, and in this case, your reservation was upgraded to a lake view room. I apologize if there was any confusion with what type of upgrade was available at check in. I understand some properties are not situated on a lake and they perhaps may be able to upgrade to a larger room, or executive floor etc, It is just we were sold out of the larger room type, so the front desk was able to upgrade you to the lake view room instead. I hope if your travels bring you back to the area, you will again choose our hotel. I appreciate you taking the time to comment about your stay so that we have an opportunity to investigate this and see where an improvement is needed.
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    Just like home.

    By

    May 08, 2015

    platinumelite

    I stay at this hotel very frequently and appreciate the attentiveness by the staff and management.

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