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Rated 4.4 out of 5 by 196 reviewers.
Rated 5.0 out of 5.0 by Always an excellent stay I stay at this hotel on a regular basis and I can honestly say I have never been disappointed. The staff are very friendly, the rooms are comfortable, the breakfast and socials are very well done with excellent food and service. November 17, 2014
Rated 5.0 out of 5.0 by In town to visit son who attends Seneca College Newnham Campus We have previously stayed at the Holiday Inn Express in this area. We thought we would try this hotel for a change (still part of the IHG family so we still got points). This location is a very quick drive down the DVP, to the Seneca Newnham Campus. The advantage of this hotel over the nearby HIE, is the full kitchen in each room. Our teenage girls were able to make their nighttime noodles on the stove. The only thing to note was that we were a bit surprised by all the people and small dogs in and around the front lobby when we first arrived. We are not used to that in this level of hotel. The dogs were all leashed and well behaved. It was just different to see! As we were checking out, the front desk man explained to me that people often stay at this hotel long-term due to fires etc at their homes and that is why their pets were there with them. As well, a lot of the long-term residents come down to the main floor area to socialize in the evening. Then it all made sense... it kind of reminded me of a British hotel, in that regard! November 15, 2014
Rated 5.0 out of 5.0 by Great location, cozy hotel This is the 2nd time I stayed at the Staybridge Suites Markham/Thornhill. I like the setup of the suite that you have separate sleeping area if privacy is required. Also, price is good compared to other hotels that offer a suite. Keep it up. November 13, 2014
Rated 3.0 out of 5.0 by Nice to have a small kitchen, but the internet speed is unacceptable My only issue during my stay was the internet. The speed was so slow that at most times I received connection timeouts, making it extremely difficult to get work done. At one point, I contacted the front desk as the internet password had changed mid week - the password I had been given at check-in no longer worked, and neither did any of the passwords provided on the guest info calendar. The front desk attendant provided me with the new password over the phone, I asked him to stay on the line while I made sure I got connected (the phone call at this point had been no more than 2 min)- once I was connected I was about to ask about the speed, but perhaps made the mistake of starting my question off with "Okay...." because at that point, he rushed off the phone and hung up on me. Speed issues continued through the week, especially between the hours of 5-10pm, which meant I had to stay up past midnight to get things done that I would normally have completed before dinner. I have been staying in the area quite frequently for business over the past two years, so the option for a kitchen was really appealing after dining out for so many meals. Unfortunately, if I cannot get work done due to the terrible internet service, having a kitchen just isn't worth the larger hassle. I will be returning to my previous hotel choices for my future stays in the Markham/Richmond Hill/Thornhill area. November 11, 2014
Rated 5.0 out of 5.0 by clean comfortable rooms, Excellent service, room clean, pool excellent, really like the free laundry room. only complain, Breakfast lady a little intense. She runs a tight ship. November 11, 2014
Rated 5.0 out of 5.0 by Nice hotel good location The hotel is clean, nice, your standard Staybridge. November 10, 2014
Rated 5.0 out of 5.0 by We will go agian Everything was excellent for what we have paid. Staff very friendly and helpful, Location near Highways, Cleanness is everywhere, Breakfast with varieties, Swimming Pool, Gym. etc... The double bedroom suite was fully equipped with what we needed (Full fridge, Stove, Utensils, three TVs, Two separate bathrooms, etc... We stayed for 3 nights weekend included. In the room, the Wi-Fi Internet was good but not excellent because sometimes the internet was disconnected; we had to wait to get internet connection. Or it was slow at certain times. They just need to improve the Wi-Fi. November 9, 2014
Rated 5.0 out of 5.0 by Very homey hotel for me and my family We love the facility and the staff has been very helpful especially Suresh and Ignatius. They are both wonderful including the cleaning staff who are always willing to help us with our needs. Thank you. November 7, 2014
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