Rated 4.3 out of 5 by 297
Rated 1.0 out of 5.0 by andrehof Does not meet Crowne Plaza Standards
Based on my experiences with Crowne Plaza hotels in European countries as well in USA, this hotel did not meet my expectations for the money paid. Clogged with a wedding party, a closed Executive Lounge the whole weekend, an overbooked side restaurant for breakfast gave an overall negative impression.
Even the staff was very friendly and I had an excellent service at the bar including dinner could not cover these points.
I booked an Executive room with sea view but learned that mostly all room are 90 degree to the sea and just had an 45 degree angle balconery so you were looking party at the sea but mainly at the concrete building next side which devalues the room experience as well.
August 7, 2014
Rated 4.0 out of 5.0 by marwha Love the hotel, location and staff!, in room breakfast poor!
I would have given a 10 rating except for the breakfast. I ordered the Continental Breakfast which was $16.95, plus $3.50 delivery charge, plus tip, which basically rounded out to about $28! That is a lot for a Continental Breakfast!!! And I expected it to be very good.
It was terrible!.. the "fresh" orange juice was not, it was bottled or cartoned, the croissants, which should have been fresh and crisp, where small, old and soggy, the danishes were the same, made out of soggy croissant dough. They forgot to send the preserves, so I called down and then asked if they also had any peanut butter. She said yes, and there was usually a charge, but would not in this case. The preserves came, in tiny plastic containers.... and they sent one peanut butter package that had to have less than a tablepoon of peanut butter. And you would charge for this!!!? It was all terrible and I would never order any in-room food from this hotel again.
Now, the people were all lovely, great customer service overall, and everything was very prompt, the hotel was lovely, it's suh a shame my stay was marred by my breakfast. I hope that you will review this food option and not even serve this to your guests who are paying a solid rate for the room and then pay a high, high, high price for a low, low, low quality breakfast!
Thank you, and yes I would stay again, but not order any food.
August 5, 2014
Rated 3.0 out of 5.0 by heywillie5 Any Concern for Customer Satisfaction
discount rates found could not be accepted and manager was not available to discuss...breakfast included but somehow that changed...manager was in a meeting (for 10 days)...internet service plagued with interruptions, printers 'not working'...our stay was comfortable but rife with frustrations, and the 'ocean view' was only marred by the front entrance roof, bird droppings and noise from traffic. we couldn't find a manager to tell our concerns too. the desk staff perfected helplessness and seemed disinterested in making a difference.
my first review mentioned a competitor and apparently violates Crowne Plaza's policy but was never returned to me for redaction, nonetheless, feel strongly enough to express our frustration and managerial evasiveness.
housekeeping was excellent, courteous, and professional.
August 4, 2014
Rated 4.0 out of 5.0 by Ants48 friendly staff and comfortable room
overall had a comfortable stay. location of hotel was good and quiet even it is so close to the beach. only had a problem with the AC in the room... too noisy.
August 3, 2014
Rated 5.0 out of 5.0 by J.T. and Lina Beautiful Location
I would highly recommend this hotel. The amenities were wonderful. The location fabulous! We had a great room, staff was excellent. They were doing remodeling on the gym so I will definitely visit again and hopefully that will be much bigger. The pool was awesome. Great weather, great restaurants nearby. Definitely recommend staying here!!!!
August 1, 2014
Rated 4.0 out of 5.0 by jrolland41 Nice Property
We had booked a "view room" and were extremely disappointed upon walking into our room. The front desk lady said "don't look down because you'll see the roof" well, that's all we saw when we looked out the window (see photo). It was the farthest thing from a "view room" and we let her know we were not happy. She didn't seem to care.
A family friend talked to the manager the next morning and we were moved to a pool and partial ocean "view room" which was much better. The on-site manager Ankur was wonderful, he also included some breakfast vouchers for us. If it wasn't for him, the whole experience would have been very negative but he did what he could and turned it into a positive experience for my family and I.
Advice: Make sure if you book a view room, they're not putting you in the "roof view room".
July 31, 2014
Rated 5.0 out of 5.0 by clever55 Club access
We thoroughly enjoyed our stay, and wanted to especially thank Rebecca who hosted us in the Club room. She was so friendly and helpful each day, and we appreciated the great service she provided to all.
July 30, 2014
Rated 5.0 out of 5.0 by CalnKt Great Experience
My wife and I recently stayed at the Crowne Plaza for one night. We were part of a wedding for a good friend. The wedding was amazing as was the venue we had it at. We really loved the room. The bed was really comfortable and the shower was amazing :). The atmosphere and ambiance was very inviting. The staff was very helpful. They directed us to a nice breakfast place close to the hotel and we were able to even walk to the nearby church for mass. Thumbs up thanks for the great experience.
July 30, 2014
Rated 5.0 out of 5.0 by sheaE Great hotel, perfect location and wonderful staff
What a lovely hotel. Perfect location, beautiful rooms and wonderful staff.
I wish I obtained the name of the evening bartender. Please pass on my thanks to him. I stopped by on my first night to meet up with some friends. While I waited, I asked the bartender if he could find the Tour de France on the tv. He was unable to find it, but the next evening when I went back in, it was on. He remembered my request and had it on for me the next day. Now that is service to be commended.
July 28, 2014
Rated 5.0 out of 5.0 by Fred1313 Great property with fantastic staff!
The staff did a fabulous job, from check in to answering questions. Kudos!!!
July 28, 2014
Rated 5.0 out of 5.0 by Damon27 1st stay of many!
This was my first stay at this Crowne Plaza and thoroughly enjoyed this hotel and staff. Everyone was very accomodating and wanted to make sure my stay was pleasurable. Will come back to this hotel for sure! Thanks Crowne Plaza Redondo Beach!
July 27, 2014
Rated 5.0 out of 5.0 by Gaga1952 Excellent experience
The front counter staff was wonderful. We dealt with Yvette and she went above and beyond to accommodate us. We had to book 2 rooms because there were 5 of us and she put us side by side. Our rooms were very nice but we decided it would be nicer to stay on the other side of the hotel so we could watch the kids in the pool. Yvette couldn't move us the first night but managed to get us side by side rooms the following morning, which worked out really well. Also, the cab company that was supposed to pick us up at 12:00 noon never showed up so the concierge phoned the company and talked to the supervisor and when they still didn't send a van cab, the hotel sent an employee in the hotel bus to the taxi stand and brought back a van cab for to drive us to Long Beach cruise terminal. The staff at the Crowne Plaza really made our 3 days at Redondo Beach very special. Great restaurants in the area too. Polly's on the Pier is a great place for breakfast and right across the street.
July 26, 2014
Rated 5.0 out of 5.0 by JW5015 Vacation bliss
we had 2 rooms with a total of 3 children and 3 adults. The rooms had great views, nice sized to allow relaxation, and patio to enjoy the cool ocean air.The restaurant service was quick, food was good. The executive lounge on the 5th floor helped us leave each day ready for our activities and the lady running it was very friendly and efficient. The pool area was great and the quality of sleep was wonderful-definitely will be back-great location also-thanks to all your associates!
July 25, 2014
Rated 5.0 out of 5.0 by Gina2 Awesome Atmosphere and Great Room
I spent July 18 through July 20 at the Crown Plaza and my stay was awesome. The room was clean and comfortable. The staff was awesome and the atmosphere and ambiance is awesome. I would recommend this property for your stay.
July 25, 2014
Rated 5.0 out of 5.0 by Reags Great hotel! Comfortable and close to the beach and pier. Fantastic!!
We loved our stay. The room was big and comfortable, people were friendly, there are bikes to rent for the ocean front trail, just a great holiday. Thank you!
July 24, 2014
Rated 5.0 out of 5.0 by TeddyB SoCal Beach Life at its Best
Great place to base your L.A. beach vacation. Lots to do within walking distance, and they even have beach cruiser bikes! Wonderful staff, good restaurant too.
July 24, 2014
Rated 5.0 out of 5.0 by HMT5 Awesome place for vacation and great family time
Our family of 5 thoroughly enjoyed our four night stay at the hotel. The staff was very welcoming and very receptive to questions. They made very great suggestions on what to do in close proximity to the hotel as well away from the property. Their recommendations were always spot on.
The rooms were rather comfortable and it was the most peaceful sleep I had had in a long time. We had two adjoining rooms and both had a great view of the water.
I had visited the property last year for a conference and the renovations that were done in the past year have definitely livened up the hotel. The lobby, the corridors, as well as the rooms are all refreshed.
I would definitely recommend this property to anyone who just needs a break from the everyday routine of life.
July 23, 2014
Rated 5.0 out of 5.0 by Sara's Mom Exceptional Service
Best place to stay in the area; of course the location is exceptional - on the Pier, but providing exceptional service is why this Hotel retains loyal clientele.
July 23, 2014
Rated 5.0 out of 5.0 by mightymouse310 Great 4 night stay
We stayed on a family vacation. We started our trip in Sacramento and drove all the way down the coast. The hotel has everything we needed except for a beach! We used the laundry facilities, pool , tennis courts, parking garage and breakfast. The beds were uber comfortable. Our room was facing the pool so we had no noise at night.
The wifi in the room was slow and unable to be used by everyone's iphones, ipads and computers. The wifi should be free to all guests! Especially in this day and age of technology. We had to get other codes for all our gadgets. If we weren't rewards members it would have cost us a pretty penny.
The hotel also needs bikes to accommodate kids! There were no bikes for my kids so we had to take a taxi to Hermosa beach. It costs us $10 for a five minute cab ride. Ridiculous.
I do not recommend hanging out in the town of Redondo. Go to Hermosa or Manhattan beach. The pier and boardwalk at Redondo is run down and trashy. However the hotel was perfect for Disneyland and going to LA. We went to the WB tour at 11am. We left the hotel at 930 and mage it there in an hour!
All in all I would definitely stay here again and recommend this hotel to everyone. It was fantastic and well worth the money.
July 22, 2014
Rated 3.0 out of 5.0 by Em1swret Beds hard and sensors for ac work intermittent
The bed mattress were hard and not very comfortable. The sensor on the sliding glass door for the ac unit worked intermittently and .had to shut door firmly. The schedule for room servicing was not convenient. For being an elite club member I could not get access to club member room. Last year I had access as an elite member.
July 21, 2014
Rated 5.0 out of 5.0 by KristiRN Great location and comfortable bed
this is a great location, the beach, restaurants, and grocery stores within walking distance. Staff are very friendly and my room was comfortable and clean. I love staying here when I am in South Bay LA.
July 20, 2014
Rated 4.0 out of 5.0 by Rmt40 Great hotel for families
Hotel has a fantastic rooftop pool with great view of the ocean. Beds are very comfortable and view from room was good. Restaurants around hotel offer high quality and variety. SEA lab nearby is great for kids. Hotel is a short walking distance to both redondo beach and hermosa beach. This hotel is great!
July 20, 2014
Rated 5.0 out of 5.0 by Jenny53 Great hotel and value!
We were v pleased with room--must have been renovated recently and lobby is nice as well. The location is nice--right by the water so was nice view although keep in mind usable beach is a solid ten minute walk. Conveniently near restaurants and nearby was decidedly low key--not crazy busy as at other beaches. Staff was v helpful answering questions and appreciated the late check out!
July 20, 2014
Rated 4.0 out of 5.0 by Convention Director Great location! Awesome Catering staff!
I highly recommend this hotel for conventions and family vacations. The concierge (Maria) was super helpful with maps, brochures and coupons for our National Triplet Convention group.
July 19, 2014
Rated 5.0 out of 5.0 by snecak Perfect hotel
The location of this hotel is awesome. They have bikes you can rent on the property and they were about $5 cheaper than other places and very convenient. We rode all the way down The Strand to Venice Beach and I highly recommend doing that if you have a day to explore. This hotel was very nice! The staff was excellent from the maid service to the staff in the restaurant Splash to the very sweet and accommodating staff (Maria) in the VIP lounge. I highly recommend readers to become a Rewards club member and stay at this hotel chain whenever you can because they do really make an extra effort to award you for your loyalty. We as travelers really do appreciate this! Everything about this place was just right! Also the bellman who helped us rent the bikes was awesome! Super sweet and happy to help in every way. The service was just great and I was impressed. I will stay here next time for sure!
July 19, 2014
Rated 4.0 out of 5.0 by Dewjac7 Great location but hotel need more thought.
Across from Redondo Beach marina and pier. Lots of eating places and shopping. Paddle board, boat and bike rentals. Not a lot of traffic if you stay near the beaches. Room service was great. Also the concierge was helpful. Hotel needs to rethink the layout. Only one ice maker and vending machine per floor and its at one end of the building, so if your on the other side its a long walk. Pool is on second floor and again on the south side of the hotel so if your on the north side its a long walk. Room was clean. bathroom has granite counters but not a regular door. bath had what I felt were slated double closet doors with a latch and no lock. latch was bent and didn't work. bath tub was strange, like when you stepped out the floor seemed lower then the bath tub floor. a couple times I almost fell. Also when I lifted my hand to put shampoo on my hand it the ceiling, I am 6'2''. Air conditioning has a censor that shuts off the air when you leave the room so when you come back the room is warm. No microwave for leftovers from the nice places to eat.
July 18, 2014
Rated 5.0 out of 5.0 by CardsGirl Great service, lovely ocean view rooms
We reserved 2 ocean view rooms for a family vacation. I called the hotel a month ahead of time to ask if we could have those 2 rooms be near each other, as one of the rooms would be occupied by our college-age niece and our young daughter. I called 2 days before the stay, and they had blocked off 2 rooms right next to each other, which was great. Every interaction with hotel staff was a pleasure. Everyone was very helpful and friendly. The breakfast included in the club level was more than enough, and saved us the trouble of scouting out a restaurant. The view from the rooms was breathtaking, and the balcony was a nice touch. Internet is free if you are an IHG club member. I wish parking was also free, but paying for parking seems to be the norm in the Los Angeles area. I would stay here again in a heartbeat. It's pretty easy to get to from LAX also.
July 17, 2014
Rated 5.0 out of 5.0 by Anits Comfortable and clean
Stayed one night for business. Clean and comfortable room and lobby.
July 15, 2014
Rated 5.0 out of 5.0 by Warren45 Location and Comfort
My wife and I stayed in four hotels whilst visiting the US, the Crowne at Redondo was clearly the best of these. Very clean and relaxed, great ambience, quiet rooms, and in a first class location. Helped make our albeit very short visit to the US from Australia a very enjoyable one.
July 14, 2014
Rated 5.0 out of 5.0 by Irma D Irma D
The Crowne Plaza, Redondo Beach gave us great value for our money. It was refreshing to get amenities that many nice hotels have done away with (coffee and refrigerator in the room, free Wifi, etc.). Our room was very clean and comfortable and pleasant. Really loved the balcony! The entire staff was very friendly, helpful and honest. My husband forgot a very expensive item in our room. We didn't notice until we arrived home in another State. We called the hotel and the Housekeeping Staff was very helpful She located our our item (that our housekeeper had turned in) and shipped it back to us. The Sales Manager at the hotel (E.H.) was also very helpful. She assisted us with tracking our item and put or mind at ease. We plan on staying there again and again.
July 9, 2014