Rated 4.6 out of 5 by 56
Rated 4.0 out of 5.0 by busterbear I hate pet friendly
Even though they proclaim they deep clean rooms, you could smell pet urine..
We had to request another room and thank goodness we got one..
whats the deal with pet friendly anyway.. Do you really want to sleep on a bed that someones dog has been laying on..?
December 7, 2013
Rated 5.0 out of 5.0 by Gordon43 Overall Experience
This was our first stay at Staybridge. We were pleasantly surprised with the quality of the hotel. The layout of the community areas is outstanding, giving privacy where needed and an openness for discussion and interaction when desired. The hotel was spotless, from top to bottom. I am retired Navy and have done my share of "white glove" inspections. This hotel would easily pass! The staff was friendly, outgoing and helpful. Guests were treated like family. This hotel is a must for anyone who desires to explore the East Texas area and Tyler in particular. It is situated close to all attractions. As the rooms are efficiency apartments, you can cook your own meals and cut down on the expenses.
We will make it a point to stay here when we come to Tyler again.
Thank you Jeff for your hospitality and professionalism. Great job!
December 7, 2013
Rated 5.0 out of 5.0 by Lynne1 Awesome!
This was our first time at this hotel, and my husband and I loved everything about it, everything was new and modern, we were there for the week, you just cannot beat the price for all it has to offer, free washer and dryer, indoor pool, full breakfast in the morning from 6:30 - 9:30 and if you miss the breakfast, you have a full kitchen in your hotel room with all of the necessities to cook your own if you want, the bed was comfortable , the room was beautiful , and there are also two very nice areas where you can watch tv in the downstairs lobby.
I really cannot say a bad thing about it! on our next trip back to Tyler, we will definitely stay there again, it was awesome!
December 2, 2013
Rated 5.0 out of 5.0 by BBBC Loved the hotel, and most of the staff.
The hotel was very clean, and a nice well kept facility. The clerk at the front desk (Jeremy) who took my reservation was absolutely wonderful. He was kind and understand since my sister and I were looking for a place to rest while staying near the East Texas Midical Center with our termally ill father. Jeremy gave us a great rate and was most understanding. Because of sad healt declines in our father, we ended up needing to arrive after Jeremy had left for the evening. I called ahead and warned them we'd not arrive until sometime early in the morning, and Jeremy made sure everything would work out for us. Sadly, when we arrived we were greeted by Pam who was not as happy to see us as Jeremy would have been. She grumbled about the rate Jeremy gave us, even though it was 2:30 in the morning by this point. She said he would be written up for his kindness to us, and we were pretty upset by her surly greeting.
Pam continued to fuss with us, her weary customers attempting to sooth her until finally she conceeded to give Jeremy a break. Most unwelcoming, and unprofessional of her.
The hotel was quiet, clean and well kept. Every other staff member we encountered was wonderful.
December 2, 2013
Rated 5.0 out of 5.0 by Aguilar Great Hotel
My hotel stay and service was great especially all the help Amber did to accommodate all our needs for every guest that was staying there for wedding in Tyler. Rooms were spacious, clean and beds were comfortable. Highly recommend if you need to stay for a few days or more.
Thanks Amber, Pam & Markie for everything you did to make my stay comfortable.
November 20, 2013
Rated 4.0 out of 5.0 by Hanshi 3 nights in Tyler, TX
Everything was very nice, clean and friendly. The only glitch was confusion over a late check out. I felt rushed out of the room and left on a sour note.
October 30, 2013
Rated 5.0 out of 5.0 by Sweetea Favorite place to stay in Tyler
The only negative thing I could say would be the pillows are not my favorite. Otherwise Top Notch Hotel and Staff!
October 23, 2013
Rated 2.0 out of 5.0 by carrielovesvb Tired of their excuses
I have stayed at the Staybridge Suites a number of times. It has been, until now, the only hotel I stay at in Tyler. Each visit has revealed declining service. I didn't mind paying the premium rate for the larger room, but the inconvenience of problems that arise with your reservation, room availability, noise level, mediocre breakfast, missing toiletries, room not ready yet, unavailable late check-out, etc. has resulted in this traveler taking her business elsewhere. I will say, the front desk manager is young but very sweet. I guess she needs to be because she spends most of her time apologizing to guests.
If you're only going to stay here once, enjoy. But if you have to come back frequently, beware and double check everything 2-3 times before arrival.
October 20, 2013