Rated 4.6 out of 5 by 61
Rated 5.0 out of 5.0 by TJM0520 Business Owner to Business Manager
My experience with my stay last week at your hotel was outstanding. "From booking the appointment (Amanda) to checking out"
It is very obvious that management has hired good people and implemented a quality training program. All personnel were professional and made me feel that they were happy representing Stay Bridge Hotel.
I am from Dallas and I am an owner of a business in Tyler that markets to the public sector. I have suggested to our General Manager that each employee stay at your Hotel to see the experience from beginning to end with all involved and to make sure we do the same thing.
Congratulations to your staff!!
February 10, 2014
Rated 5.0 out of 5.0 by sujida Awesome experience
I had a wonderful stay at your hotel. Customer service is exceptional-I MEAN-EXCEPTIONAL!!!. My husband and I travel alot, and the service we received here surpasses most expensive hotels. I will definetely be staying again..
January 15, 2014
Rated 4.0 out of 5.0 by MRPT10 Annoyed
Phone call at 2:00 Sunday morning with someone saying we were stomping and woke them up fro a dead sleep was not appreciated. Everyone in the room was asleep until we received the call and then the 5 month old baby was awake screaming after that.. I think before you start calling the rooms you should do something different too make sure the people are telling the truth. It seems like someone was trying to be funny.
December 18, 2013
Rated 3.0 out of 5.0 by Mab2 Disabled vet
I requested a disable room and I just assumed the people who designed this facility knew what that meant. Not a second floor all the way down the hall to the very end for from the elevator. Fortunately the manager on duty was very accommodating and gave us a room on the first floor somewhat close to a side door. Also pooring down rain and no cover to remove luggage or my husband without getting soaked. I will not stay at this hotel again not very accomadating for our needs.
December 18, 2013
Rated 5.0 out of 5.0 by Suzire Excellent hotel
This was by far the best hotel I have stayed in. It is clean, quiet and comfortable. I will definitely stay here again and again.
December 9, 2013
Rated 4.0 out of 5.0 by busterbear I hate pet friendly
Even though they proclaim they deep clean rooms, you could smell pet urine..
We had to request another room and thank goodness we got one..
whats the deal with pet friendly anyway.. Do you really want to sleep on a bed that someones dog has been laying on..?
December 7, 2013
Rated 5.0 out of 5.0 by Gordon43 Overall Experience
This was our first stay at Staybridge. We were pleasantly surprised with the quality of the hotel. The layout of the community areas is outstanding, giving privacy where needed and an openness for discussion and interaction when desired. The hotel was spotless, from top to bottom. I am retired Navy and have done my share of "white glove" inspections. This hotel would easily pass! The staff was friendly, outgoing and helpful. Guests were treated like family. This hotel is a must for anyone who desires to explore the East Texas area and Tyler in particular. It is situated close to all attractions. As the rooms are efficiency apartments, you can cook your own meals and cut down on the expenses.
We will make it a point to stay here when we come to Tyler again.
Thank you Jeff for your hospitality and professionalism. Great job!
December 7, 2013
Rated 5.0 out of 5.0 by Lynne1 Awesome!
This was our first time at this hotel, and my husband and I loved everything about it, everything was new and modern, we were there for the week, you just cannot beat the price for all it has to offer, free washer and dryer, indoor pool, full breakfast in the morning from 6:30 - 9:30 and if you miss the breakfast, you have a full kitchen in your hotel room with all of the necessities to cook your own if you want, the bed was comfortable , the room was beautiful , and there are also two very nice areas where you can watch tv in the downstairs lobby.
I really cannot say a bad thing about it! on our next trip back to Tyler, we will definitely stay there again, it was awesome!
December 2, 2013