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Rated 4.7 out of 5 by 149 reviewers.
Rated 3.0 out of 5.0 by Not much attention to IHG Member Status I stayed at this property on 3 seperate occasions over a 4 week span for several nights on each stay. The first of these at check in, I wasn't offered the care package of snacks and water as most properties do, but I didn't think that much about it until I returned the next week and they did offer it to me with a choice of points or the goodie bag. I think that the property is very nice and comfortable but I didn't like the fact that the staff is indifferent to priority status. I make it a point to stay at your properties as I travel 95% of the year and you hotels for the most part make me feel like I am member of the family. This in no way reduces my thoughts of your hotels group but I will likely be looking more closely at the level of service I recieve in the future in regards to my priority status. Thanks for listening and letting me vent. BSGD April 15, 2014
Rated 5.0 out of 5.0 by One of the Best Hotels in Ohio From the moment I walked in the door I got a friendly welcome from Catherine who did a great job getting me booked in early and was a lovely chatty young lady telling me all i needed to know and as a Platinum Member upgraded me to a one bedroom suite, which was so comfortable with great living area and kitchen and separate bedroom. The Bed was very comfortable and I slept well. The fitness room was very good and the Indoor Pool and Spa area was excellent. A buffet breakfast was provided the following morning. In the evening James was on duty and again was an excellent member of staff and nothing was too much trouble. Free Wi-Fi was available and very speedy compared to other hotels. Would definitely stay here again and would recommend it to my friends. March 27, 2014
Rated 4.0 out of 5.0 by Friendly Family Atmosphere I am a family of six and we all thought the hotel was a great place for a family. The rooms were very homely like could of maybe had a bigger trash can in kitchen. We really enjoyed this place had every amenity you could think of and offered many complimentary items (breakfast was hot and delicious) :) The only problem we had was being stuck on the elevator for about 15 min. but felt like forever especially when you have one kid that does like elevators to begin with so needless to say from then on we were taking the four flights of stairs everywhere. We did get a very nice letter of apologies. Overall great place to stay the swimming pool was great, but the hot tub was not very bubbly for some reason. There are always a few mishaps, but I am sure once these are taken care of this would be five stars for me. I have an upcoming trip in West Chester so I just may book again. March 18, 2014
Rated 5.0 out of 5.0 by Great accommodations and service. My wife and I first selected this hotel because of its pet policy. However, we soon discovered many more positives about this hotel and will stay there every time we are in Cincinnati. The staff is very friendly and helpful. The rooms are comfortable and clean. The complimentary breakfast is one of the best we have experienced. Amenities such as the exercise room, pool and hot tub add to the experience. There are many excellent restaurants near by and the hotel is in an excellent location. March 9, 2014
Rated 5.0 out of 5.0 by beautiful grounds Beautiful grounds, clean rooms, social times good food February 9, 2014
Rated 5.0 out of 5.0 by Best thing next to home! Rooms were very clean, cozy, comfy beds and pillows! Everything we needed and wanted was there. When in the area this is definitely where we will stay! February 7, 2014
Rated 4.0 out of 5.0 by Lacked Maintenance Broken closet door and curtains would not close; however, it was conformable and dark. The staff was very organized and nice. February 4, 2014
Rated 5.0 out of 5.0 by Wonderful This hotel is conveniently located close to restaurants and shopping. The staff was very friendly and helpful. Catherine at front desk was very nice and professional. Great stay. Thank you February 3, 2014
Rated 5.0 out of 5.0 by Last Minute Arrangements I had stayed here before but have always given a few days notice of my arrival. I scheduled same day arrival and the service was as expected, great. January 28, 2014
Rated 4.0 out of 5.0 by Lots of room with nice kitchen This is a nice place, I book this hotel every year during Chistmas and New Years week ,for the last 3yrs. I visit family in Ohio during the holidays and having a nice room with lots of space for me and my daughters is important. Good breackfast a plus! January 2, 2014
Rated 5.0 out of 5.0 by Very Nice This is a beautiful establishment. That staff is incredibly attentive and pleasant. The rooms are quite accommodating. Plenty of space and all the amenities you need. My only suggestion would be to add a clock on the wall near the TV in the sitting area. It's too hard to see the clock on the microwave in the kitchen area and it would add to the decor. January 1, 2014
Rated 5.0 out of 5.0 by NIce Great stay with nice clean rooms and a great pool, spa. Breakfast and evening social added to the value and also had great food. Choice of two beers at $.50 a glass including local brew. December 24, 2013
Rated 5.0 out of 5.0 by Great People/Nice Hotel Every member of the staff went overboard to please-never had a better experience at ANY hotel. December 3, 2013
Rated 5.0 out of 5.0 by Excellent bed and superb service The best ever, especially when you have pet with you!!!!!! Guys you are the best!!!!!!!! November 20, 2013
Rated 4.0 out of 5.0 by Pet policy I was disappointed to hear that you allow pets in all of the rooms. My wife and daughter are allergic to pets and the dander they leave in a room no matter how well it is cleaned. I have stayed in other Holiday Inn properties that limit what rooms pets can stay in to avoid putting a customer in an unhealthy situation if they are allergic. I would greatly appreciate it if you would consider keeping some non pet rooms available for those that are allergic to animals. Thank You November 18, 2013
Rated 5.0 out of 5.0 by Great place to stay!! Upon arrival, we received an upgrade from Sara who was very nice and helpful with information about surrounding restaurants etc. as we were unfamiliar with the area. The room had a musky smell and the bathroom sink had an old spider web. We just chalked it up to no one using the room for awhile. Pool/hot tub was clean and fun to hang out at. Exercise room and laundry area was clean and up to date. I almost felt like I was home!! Breakfast was great, lots of choices!! That was my first experience with Staybridge and intend on looking for this lodging anytime I am traveling from now on!! Great experience!! Thank guys!! November 7, 2013
Rated 4.0 out of 5.0 by Dentistry Details Great stay!!!! Staff was very friendly and helpful! Can't wait to come back November 6, 2013
Rated 5.0 out of 5.0 by Home from Home We LOVE this hotel. I have travelled to many places all over the world and this place is just superb. From the staff to the facilities to the evening socials. We had a ball as did the girls :) Extend the socials to Mondays as well as we met many people and a 4 day weekend seems to drag. I would prefer to eat off china plates / cups - its not very environmentally friendly using all the plastic plates and cups at breakfast. Thanks Staybridge and see you soon. November 6, 2013
Rated 1.0 out of 5.0 by Issues from the moment we checked in The room smelled like a sewer It took a hour to check in The wifi didn't work the whole stay No air Ice maker didn't work Staff not very friendly Broke contract agreement with wedding party Hot tub had a layer of scum floating in the water And chewing gum on shower wall Vulgar language scratches on elevator doors Stressed my niece the morning if Her wedding by saying there was no transport For her wedding party of 23 rooms booked for event My sister missed her daughters entrance to her bridal shower All in all it was issues from the moment we checked in October 30, 2013
Rated 5.0 out of 5.0 by Highly Recommend The hotel was very homey - from the lobby to the room. Staff was considerate and friendly. I would highly recommend this hotel, even if the true reason for your visit is 20 minutes away, it is worth the extra drive to stay here. October 24, 2013
Rated 5.0 out of 5.0 by Great Suite I had a very nice stay. This is the first suite hotel that had a toaster oven in the kitchen. What a nice feature. Not everything should be microwaved. The room was comfortable, clean, great location and the staff could not have been more accommodating. October 21, 2013
Rated 4.0 out of 5.0 by Home like stay So appreciated the full kitchen set-up. How nice to drink wine in a "glass" wineglass instead of a styrofoam cup. The beds were very comfy. Breakfast was a delicious selection of goodies. Oh, how I wished the "happy hour" was held every night of the week. I arrived on a Saturday evening needing refreshments only to find the "Social Reception" was Tuesday, Wednesday, and Thursday only. I will recommend your hotel to my friends/family October 16, 2013
Rated 5.0 out of 5.0 by More than expected I was traveling for work. Stayed for 3 days/nights. hotel was more than what I expected. October 16, 2013
Rated 5.0 out of 5.0 by Outstanding Hotel...Excellent Customer Service I want to thank the staff and management for making me feel at home. I have stayed there over 30 days in the last three months. If I had a request it was handled promptly and always with a smile. I am a Platinum Elite Rewards Member and travel extensively. I stay in many hotels around the country and I highly recommend this one, it is exceptional. October 5, 2013
Rated 5.0 out of 5.0 by Best Place Ever!!!! What was so great about this place??? EVERYTHING! I am not kidding. From the time I entered the door until my departure, I was truly satisfied. It is a fun family atomosphere, as well as business. October 3, 2013
Rated 3.0 out of 5.0 by Average overall The rooms were large and apartment style, however lacked updated feel. Service was average and we actually experienced several problems with our reservation (wrong arrival date, number of stays, and wrong type of room). The staff fixed the noted problems and were fairly friendly. Continental breakfast was ok but nothing special. October 1, 2013
Rated 4.0 out of 5.0 by Overall great experience Except Housekeeping On the day before our departure our room was not cleaned by 4:00PM September 26, 2013
Rated 5.0 out of 5.0 by Nice clean room Excellent value (Breakfast included). Staff very friendly. Room and bed are clean. September 10, 2013
Rated 5.0 out of 5.0 by Great setup for couples to share a suite We shared our suite with two other couples, one of whom had a 2-year old, and found it to be a great arrangement. The couple with the 2-year old took one bedroom because their son gets up pretty early, and the other two couples shared the second bedroom so that we could sleep later. We had two bathrooms, a full size kitchen - which we used - and plenty of room for all of us to get together in the living room area. We also enjoyed the 24-hour pool area. It was great to be able to relax in the pool for a while after a busy day of wedding activities. I would definitely recommend this hotel to future out of town guests. September 5, 2013
Rated 1.0 out of 5.0 by Nice people, poor customer service I made my reservations two weeks in advance requesting a room on the first floor to accomodate my business travel needs right after my knee surgery. The front desk reserved my room for one week telling me that I would have a room on the first floor close to the front to minimize my need to wlak on crutches, guaranteed for late arrival. When I checked in after two flights, I found out that I was placed on the thrid floor, in room 301, the furthest point from the elevators. The check in peole apologized telling me the hotel was booked and that I had no notations on my reservation. I was told that they would look into moving me later in the week. I got no follow-up later in the week or offer to move my room. I spoke with the women who made my reservations who affrimed that she remembered our conversation vividaly and noted the reservation for my special needs. That is where it stopped. There was no follow-up at check out or throughout the week. The rooms and areas are well maintained and pleasing. Too bad the managment fell down on the customer service. August 20, 2013
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