Rated 4.2 out of 5 by 163
Rated 5.0 out of 5.0 by NORRIS13 HOME AWAY FROM HOME
I have been staying at the holiday inn downtown buffalo on and off since april of 2012.I have always had a great time every time.It is close to everything I need the campus is right around the corner ,Elmwood ave has any thing you my be looking for.Just last week I was up for a visit and decided to go to Niagra Falls it is 20 minutes away.If you should forget something which I have, they have it.On one of our visits this summer we were able to take advanage of the pool , if you are looking for a nice place to unwind you have found it.Their exercise room is also terrific you do not have to feel rushed about getting in your work out it is available 24 seven which I found to be a plus.I'm so glad I found the Holiday Inn downtown Buffalo,this is the beginning of something great for our family we have several more years until my daughter graduates andI have no intension of looking at any other places we have found our home away from home. GO BUFF STATE!!
October 20, 2012
Rated 4.0 out of 5.0 by Patootie Great food and service
Although the hotel really could use some remodeling, we have to say that the restaurant food was great and plentiful! The waitstaff was the best! Our group slowly grew in 2 days to 16 and they continued to accomadate us in the restaurant. We loved sitting around the fire place in the wine bar. Kudos to Nelson!
October 18, 2012
Rated 5.0 out of 5.0 by Phil1228 Customer Service
If you're looking for a smiling face, a good meal(recently updated menu). and a all-around great experience...This is the hotel for you!!! All the employees are extremely helpful and friendly...No issue is a problem for them...Excellent job Buffalo/Downtown!
October 13, 2012
Rated 2.0 out of 5.0 by CVGTraveler Disappointing
The staff is incredibly nice but the property is rough. Not worth half the price I paid. The property is full of dings, peeling wallpaper, worn carpeting and dated. The caulking in the tub had areas of discoloration ranging from light pink to black. The shower curtain was stained. The ceiling was crumbling and many other imperfections. The ice macine on my floor was out of order.I would have had a drink in the lounge but I questioned the cleanliness of it based on everything else. The towels wre nice. I mentioned it on check out. The staff member smiled and said "oh, that is disappointing.". I could not have agreed more.
October 12, 2012
Rated 3.0 out of 5.0 by BEZINSKI Good service and staff but small ugly washroom
The staff was extraordinarily friendly and responsive. The only complaint I have is that the washroom was unusually small and ugly looking with dirty caulking and sink and tub which seemed 20 years old. The door in the washroom barely cleared the legs when sitting on the throne. The door on the washroom had water damage at the bottom.
Overall the hotel experience was fair, but the hotel needs renovations to come up to the typical Holiday Inn standard I am used to.
October 11, 2012