Rated 4.3 out of 5 by 161
Rated 3.0 out of 5.0 by DugY Good Location
Overall Good, 10-15 minutes from beach. One thing I was very disappointed in regarding Customer Service. I stayed at this location for one week on business. After leaving the hotel on the last day I remained in Wilmington till that evening. I forgot a personnel item that I brought from home and realized that I left in the room when I got home unpacking. I would have thought that the hotel would have called me or emailed (info on registration) me as soon as the cleaning person found it so I could have returned to pick it up before I left the area or have them ship it to me. They have not contacted me as of today.
May 26, 2014
Rated 5.0 out of 5.0 by Motherinlaw517 Above and beyond!
Staff and management were very helpful as we prepared for our daughter's wedding weekend on the same weekend as a major city wide soccer tournament. Changes in numbers of rooms and people that would stay in said rooms was nerve wracking to me yet met with ease and gracious support by everyone at this location that I worked with. Our friends and family were comfortable and well taken care of! I will recommend this location in the future.
May 23, 2014
Rated 2.0 out of 5.0 by lizJUSA2 expected more for the price
We had a soccer tournament and so they should've been more prepare for a BIG crowd.The bathroom of the room I stayed in it was not clean very good, there were hairs in the corners of the tub and the toilet, and dry drops of you know what around the toilet too.And the free breakfast it was OK but not enough! Even the staff who was taking care of it would come frustrated because we would ask for more food .just imagine a lot of hungry soccer player kids.Just saying if they knew it was going to be a busy weekend be more prepare!It should be worth all the money investing on a hotel which is not cheap.
May 21, 2014
Rated 1.0 out of 5.0 by SoccerDad14 Room Not Totally Cleaned and no Manager Response
Our soccer team was using this hotel for a weekend tournament. We checked in on Friday and noticed there were 2 dirty/used wash clothes in the bathroom, used soap in the sink and shower, used shampoo in the shower, and newspapers left in the room on the floor. I went to tell the front desk, they said they were totally booked and could not move us. They also said the cleaning staff had left so no one could come clean it. They wrote a note and took my information and said they would pass it onto the manager that I should come down and check with the manager in the morning. I came down around 9am and the manager wasn't in yet. They said they would have the cleaning staff take care of the room and offered to move us to a new room. Since it would be cleaned I said I would check later with the manager We had a game and came back around 2pm, the manager had been in but had left for the day. No contact or response from the manager. I left another note with my cell phone information. The lady at the desk at that time offered to lower our rate for the 2nd night. It has been several days since our stay and still no contact from the manager. I will recommend to our soccer team and soccer club not to stay at that hotel in the future.
May 21, 2014
Rated 5.0 out of 5.0 by Jeff6514 Overall Experience
This was a very nice place to stay and the customer service was excellent.
May 19, 2014
Rated 2.0 out of 5.0 by bibbizott house cleaning
After a day of graduation and fun, I was disappointed to come back at 6pm to an unmade room. As a platinum card holder, I have come to expect more from the Holiday Inn chain
May 14, 2014
Rated 5.0 out of 5.0 by PaulaTN Comfortable bed, fabulous service, friendly staff & great price
We really enjoyed our stay. The staff was very friendly, the beds were comfortable, our room was clean, the location was great - close to popular places and we felt safe, and the price was more than reasonable.
We will definitely stay again & would highly recommend to others.
May 13, 2014
Rated 5.0 out of 5.0 by Dennis12 Home Away From Home
This place is amazing. We have stayed here several times. Each time the staff goes out of their way to make us feel welcome and at home. Everyone is warm and welcoming.
Rooms are clean and nice. Beds are cozy. Breakfast is plentiful, healthy (if you so choose) coffee is great. The breakfast room has a big screen TV with the news on so you can catch the news as you eat. Plenty of seating.
I have become a HIE fan as a result of these guys.
In Wilmington, especially at the University, this is the place to stay!
May 12, 2014
Rated 5.0 out of 5.0 by Hankonthego Always a great stay
You folks really know how to treat your guest! Have never been unhappy with a stay here, and this time I even drove out of my way to stay there. Thanks for the upgrade, great service and friendly faces.
May 10, 2014
Rated 5.0 out of 5.0 by TVGuy Relaxing stay
Everything you need for a quality stay. This was my first time at this hotel. Beware that the elevators are at the junction of the two buildings and not near the front desk.
May 10, 2014
Rated 4.0 out of 5.0 by Traveler6982 Comfortable, clean, and friendly breakfast. Wired internet not in some rooms.
I have stayed here many times and generally had very good experiences. Breakfast is good, and Ronda is always pleasant at breakfast and sets up most days. Overall I am very satisfied.
Wireless works in most areas, but some rooms don't have working wired internet port and wireless reliability varies depending on where you are in the room. Wired internet is important to me, so I have gotten my room moved before to get a working port. I understand it can be very hard to fix depending on what's causing the problem. One example - I have been placed in room 517 months after reporting the room's wired internet broken the first time, and the internet port remains broken on a recent subsequent stay. Reliable internet is a key part of my hotel choices as I continue work in the evenings. I have always been able to get a reliable internet connection at this hotel, but not always in the first room I was assigned. A relatively minor inconvenience but otherwise my stays here have been very good.
May 4, 2014
Rated 5.0 out of 5.0 by NC Girl Great staff
The staff focused on being courteous and respectful to from the front desk to housekeeping.
May 3, 2014
Rated 5.0 out of 5.0 by TerryB2013 Friendly staff
I travel about 75 nights a year and this property has the friendliest staff I have seen in some time. The hotel is clean and the staff could not work any harder to make your stay as pleasant as possible.
April 24, 2014
Rated 5.0 out of 5.0 by RubyNW Friendly staff
Every staff member was friendly, helpful and always had a smile on their faces!!! Good,location. Convenient to UNC-W, beaches, and historic Wilmington.
April 21, 2014
Rated 3.0 out of 5.0 My Stay
The staff were polite and courteous, but when my family and I returned to our room on Saturday the room had not been cleaned. It was a mix up I guess and it was eventually taken care of. Since being a rewards member with Holiday Inn I had never had this type of situation happen.
March 26, 2014
Rated 5.0 out of 5.0 by VETa Wonderful place to stay.
We visit Wilmington often as our child attends UNCW. We chose the Wilmington University Center initially for it's location and availability, but now choose this location because of the quality and comfort of the hotel. We have even been upgraded without asking during our last two stays. We will continue staying here as long as we continue to visit Wilmington. Our bed during our last stay was so roomy and extremely comfortable.
March 22, 2014
Rated 5.0 out of 5.0 by Jafpitt Great Stay Again
My wife and I love this place. its' clean, safe and very convenent to everything. The staff is super friendly and helpful. Great free breakfast buffet. Very nice rooms and plenty of parking. Stay here.
March 20, 2014
Rated 5.0 out of 5.0 by Marathon Mom Casey Great Marathon weekend
From the front desk check-in to checking out, everything was great. All staff was friendly and professional. No problems at all. It was nice that they had special foods available for the marathon participants that were staying in the hotel. The breakfast selections were varied and plentiful and breakfast hours were long enough to accommodate almost anyone! Room was clean and comfortable. Will definitely stay here again when I'm back in Wilmington.
March 19, 2014
Rated 4.0 out of 5.0 by Pizzaguy Nice enough property, but.......
All aspects of this hotel were fine except for one thing. The bed was much too firm for me. I could not get to sleep for hours. I'd wake up with a frozen shoulder, turn and the other shoulder would freeze up. Sorry, but I cannot stay here again. I need my sleep!
March 7, 2014
Rated 5.0 out of 5.0 by F150 Always great to stay her
I have stayed at this location many times during my business travels. The staff are friendly and helpful, the facility is clean, and the hotel is located convenient to restaurants and other amenities.
February 27, 2014
Rated 5.0 out of 5.0 by beachbabe Great time
From the ease of check-in to the beds, everything went well. The front desk staff were helpful and kind. There was a good arrangement of food to choose from at breakfast. Good price for the weekend.
The only 2 minor complaint that I would have to say is the noise level in the morning. I am a very light sleeper so that might just be my problem. My sister and I were on the first floor fairly close to one of the sliding doors and vending machines. Housekeeping's closet (I assume; the door said "employees only") was noisy and we weren't far from there. The other thing that the staff may want to consider is the shower curtain. It wasn't quite long enough to block the water when showering so we'd end up with a puddle on the floor.
February 27, 2014
Rated 2.0 out of 5.0 by RD971 Just Okay
I am a long time patron of this hotel. I switched to another brand last year due to better quality hotel and rooms at the same price. Revisited this hotel and was pleasantly surprised at the lobby upgrade. Very nice and first impressions were great. The downfall started with the room. Minor things but still need addressing. Try adjusting A/C and half of the digital bulbs were out so couldn't really tell the temperature. Setting the alarm clock and had same issue. Electronic display non-readable. Carpet really needs updating but okay. The shower was another issue. The water pressure is so low that the water would barely make it up to the shower head to just kind of fall out. Overall just not one of my better stays at this hotel.
I will be visiting again soon but will be staying in the other brand a couple of miles away.
February 8, 2014
Rated 4.0 out of 5.0 by Puck Junky Remodeling
They are currently remodeling and the upfits should prove to be a nice addition. My son however woke up to the sounds of work (Saturday morning) and we were basically on the other side of the hotel. Great beds though...slept like the dead. Nice staff too.
January 14, 2014
Rated 5.0 out of 5.0 by Hankonthego A night done right!
Staff had already gave me an upgrade, was very helpful at check-in, answered some questions I had about IHG. The front desk was being remodeled but who noticed with everything so inorder. Room was great, and breakfast was hot.
January 3, 2014
Rated 4.0 out of 5.0 by LenaM thank you
We were very pleased over all with this hotel. The breakfast was fabulous, fresh and had many choices. The rooms were clean and the beds very comfortable. The only thing I would have enjoyed was access to bottled water in the drink dispenser as I do not drink tap water. Job well done. Always a great experience at Holiday Inn Express
January 2, 2014
Rated 5.0 out of 5.0 by Tarheel1650 Great staff
The staff are friendly and helpful. They assure that each guest has a pleasant experience.
December 28, 2013
Rated 5.0 out of 5.0 by Mickey88 super friendly staff
This was our first travel experience with our two year old. Everyone was so friendly to all three of us! We appreciated the extra effort from the girls who straightened up our room...my daughter's stuffed animals were neatly arranged on the bed when we returned in the afternoon!
December 23, 2013
Rated 4.0 out of 5.0 by Freddylada Close to collegue
I like this place, is clean, convenient to all locations as it is centrally located. I wish I have had more time to spend in town. Wilmington is a nice town.
December 18, 2013
Rated 5.0 out of 5.0 by 71nova clean and very friendly
very good place to stay great hospitality clean quiet and great service
December 14, 2013
Rated 4.0 out of 5.0 by GS40509 Nice place to stay
This is a nice place to stay. Clean rooms, comfortable beds, and very little road noise. There is a strong odor around the laundry/housekeeping area at the elevators on the first floor. An automatic air fresher would do wonders. Kind of hits you in the face when you come in from the parking lot and it makes you wonder how clean things are elsewhere.
December 10, 2013