Rated 4.8 out of 5 by 14
Rated 3.0 out of 5.0 by BJPlatinumGuest Ruined Guest
I stayed at the Charleston SC Staybridge since Dec and this one here does not compare. There was a foul odor entering the hotel. The beds are uncomfortable and the pillows are like half sized and horrible!!. The staff however is great and the breakfast was good. As a Platinum Member with IHG, I am not impressed with this hotel and IHG should look into how their customers feel towards this property.
May 10, 2013
Rated 5.0 out of 5.0 by Mitch28321 Great place
This was our first visit to this property and it was fantastic. From the first encounter at the front desk to the day we left, it was great. Great place to stay. We will stay here again.
April 13, 2013
Rated 4.0 out of 5.0 by LucJ Outstanding Customer Service
As a frequent guest of this particular hotel, I once again was amazed at the outstanding customer service provided at the desk. I would like to give five stars especially to Kelley who always recognizes my face and goes out of her way to provide exceptional customer service. She was also responsible for providing Easter eggs at our door Easter morning. What a great idea. Thank you Kelley for making my family feel like a member of your family.
April 6, 2013
Rated 5.0 out of 5.0 by DatgirlNita Great Customer Service
I truly enjoyed my stay here. My kids find this hotel very fun loving and relaxing. I enjoy the quiet atmosphere. I used to stay at the property located in Chesapeake,Va but the noise level is not controlled there. So I was willing to drive to this property for a relaxing stay.
Kelly was a great help and went out of her way to make my stay as pleasant as possible. The front desk staff are very friendly and treat you like family. I will be returning to this property.
April 3, 2013
Rated 5.0 out of 5.0 by RichardP Best Place in the Newport News Area
We moved to Newport News this January, and our apartment was not ready. We stayed here for 8 days and had a GREAT Experience.
Suites are wonderful, breakfast & Managers dinners were nicely done. Housekeeping was perfect, and the front desk staff was the best. Would be happy to stay here for MONTHS! Guest laundry room is available at not charge -- just supply the deterrent.
A perfect stay!!!!
January 31, 2013
Rated 5.0 out of 5.0
by Ronbo1 2nd of 3 long-term stays
I have had 3 stays of 22 days or more at this Staybridge Suites & all of them have been exceptional. The office staff has been most helpful both for routine issues and the special or unusual - like a Saturday night when the patron on the floor above me decided to have over 40 of his closest friends join him for a party at 2:00 am. Housekeeping has been exceptional and provides really good service. Never any issues. The staff responsible for both the daily breakfasts and the Tues-Thurs evening Social Menu take care of you like you are part of the family. Since I have returned twice to this hotel, the front desk staff arranged a storage space so I could leave one of my suitcases rather than have to haul everything back home only to need to bring it all back. Overall, I rate this hotel as one of my favorites.
January 28, 2013
Rated 5.0 out of 5.0 by Tiredknees1 Best Value in Newport News
I travel a lot and enjoy staying at this property. The staff is always friendly and make you feel as if you are family. I have received packages via FEDEX and as soon as they arrived, the front desk (Kelly) notified me. The morning breakfast staff and evening meal (Ms Cat) make you feel welcome and brighten your day.
I highly recommend this property for the business traveler.
January 22, 2013
Rated 5.0 out of 5.0 by GoodTime Outstanding Value
Great location, pleasant staff. Clean rooms, lobby and common areas.. Good value.
January 16, 2013