Rated 4.7 out of 5 by 55
Rated 4.0 out of 5.0 by Blueyes Great Family Experience Except At Checkout
We chose this facility based on the prior reviews. It was a good decision. The rooms were clean and they were great for a family of five. We stayed for a week. We could cook our meals they had a full kitchen and a full-size fridge and washing and dryer was free and breakfast which helped tremendously with the cost by staying for a week. The cleaning staff was friendly and approachable. I was six months pregnant and the bathtub didn't have a slip resistant mat. I went to speak with them and they resolved it immediately. Check-in was a breeze and the staff on frnt desk duty was pleasant and friendly and helpful.
Checkout is where this review goes downhill. It was awful. Since we were there for a national basketball tournament we spoke to the attendant on duty that AM to ask if it would be OK for us to checkout a tad later since we had a game that AM and we just needed to return to pick up the luggage. They indicated it was fine so we left for the game. Get back around 1:20 and that same attendant said we were being charged a full night. 360 flip. Told us no exceptions were made for anyone then told me two rooms who had exceptions. WHAT??? Not only that. Another parent from my same team walked by and said yeah they got a late checkout-no charge.
I hope I'm able to resolve this billing issue so I can update the review. Management was not on site and when contacted by phone refused to speak with us.
July 27, 2013
Rated 5.0 out of 5.0 by Chirper9 Very nice hotel with a very nice rate
Our stay was comfortable and relaxing. There was a boys basketball team that was staying that were really rowdy in the pool with no adult supervision, but that is not on the hotel. The room was nice and spacious with the loveseat becoming a pull out bed for our boys who are 3 and 7. The housekeeping staff cleaned nicely, but were not very friendly. The front staff were always nice and were willing to help with anything. The complimentary breakfast was delicious. Went to the movies across the street which was nice. There are a lot of restaurants nearby and the hotel has complimentary dinner as well which was a surprise. The indoor pool was nice, the spa was under maintenance. Overall we had a wonderful stay for a reasonable price.
July 23, 2013
Rated 5.0 out of 5.0 by Gammaman1 Newport News VA Staybridge
Always stay here when I spend the night in Newport News. The staff is very friendly and helpful and treats customers with respect. Rooms are great, food is good, location good. If you stay here you will see why they are highly rated. Recommended highly for your next stay in Newport News, or Hampton for that matter.
June 25, 2013
Rated 3.0 out of 5.0 by BJPlatinumGuest Ruined Guest
I stayed at the Charleston SC Staybridge since Dec and this one here does not compare. There was a foul odor entering the hotel. The beds are uncomfortable and the pillows are like half sized and horrible!!. The staff however is great and the breakfast was good. As a Platinum Member with IHG, I am not impressed with this hotel and IHG should look into how their customers feel towards this property.
May 10, 2013
Rated 5.0 out of 5.0 by Mitch28321 Great place
This was our first visit to this property and it was fantastic. From the first encounter at the front desk to the day we left, it was great. Great place to stay. We will stay here again.
April 13, 2013
Rated 4.0 out of 5.0 by LucJ Outstanding Customer Service
As a frequent guest of this particular hotel, I once again was amazed at the outstanding customer service provided at the desk. I would like to give five stars especially to Kelley who always recognizes my face and goes out of her way to provide exceptional customer service. She was also responsible for providing Easter eggs at our door Easter morning. What a great idea. Thank you Kelley for making my family feel like a member of your family.
April 6, 2013
Rated 5.0 out of 5.0 by DatgirlNita Great Customer Service
I truly enjoyed my stay here. My kids find this hotel very fun loving and relaxing. I enjoy the quiet atmosphere. I used to stay at the property located in Chesapeake,Va but the noise level is not controlled there. So I was willing to drive to this property for a relaxing stay.
Kelly was a great help and went out of her way to make my stay as pleasant as possible. The front desk staff are very friendly and treat you like family. I will be returning to this property.
April 3, 2013
Rated 5.0 out of 5.0 by RichardP Best Place in the Newport News Area
We moved to Newport News this January, and our apartment was not ready. We stayed here for 8 days and had a GREAT Experience.
Suites are wonderful, breakfast & Managers dinners were nicely done. Housekeeping was perfect, and the front desk staff was the best. Would be happy to stay here for MONTHS! Guest laundry room is available at not charge -- just supply the deterrent.
A perfect stay!!!!
January 31, 2013
Rated 5.0 out of 5.0 by Ronbo1 2nd of 3 long-term stays
I have had 3 stays of 22 days or more at this Staybridge Suites & all of them have been exceptional. The office staff has been most helpful both for routine issues and the special or unusual - like a Saturday night when the patron on the floor above me decided to have over 40 of his closest friends join him for a party at 2:00 am. Housekeeping has been exceptional and provides really good service. Never any issues. The staff responsible for both the daily breakfasts and the Tues-Thurs evening Social Menu take care of you like you are part of the family. Since I have returned twice to this hotel, the front desk staff arranged a storage space so I could leave one of my suitcases rather than have to haul everything back home only to need to bring it all back. Overall, I rate this hotel as one of my favorites.
January 28, 2013
Rated 5.0 out of 5.0 by Tiredknees1 Best Value in Newport News
I travel a lot and enjoy staying at this property. The staff is always friendly and make you feel as if you are family. I have received packages via FEDEX and as soon as they arrived, the front desk (Kelly) notified me. The morning breakfast staff and evening meal (Ms Cat) make you feel welcome and brighten your day.
I highly recommend this property for the business traveler.
January 22, 2013
Rated 5.0 out of 5.0 by GoodTime Outstanding Value
Great location, pleasant staff. Clean rooms, lobby and common areas.. Good value.
January 16, 2013
Rated 5.0 out of 5.0 by Gourmand73 Great Staff Makes Great Hotels.
Nice Location. Quiet, yet central to everything. The staff was great, and was accommodating. It was a busy time, and the parking lot was almost full by the end of the evening, but you could park on the side streets, no problems. Unfortunately didn't get much chance to try the breakfast and evening receptions due to a full schedule, but it was nice that it was offered. The grounds was lovely, and it has a nice gazebo, and barbeque area. I very much appreciate that they are a pet friendly hotel, they even provide magnetic stickers that let the staff know if your pet's are in the room and resting. And though I would like to think of myself as a conscientious guest who pick up after myself, I would like to extend my apologies to the staff and management for the other guests with pets who unfortunately even though there was plenty of bags and trash cans provided, still didn't feel the need to pick up after themselves. Despite this, the grounds keeping was also nicely kept up, with plenty of lawn area to walk your pet. Thank you!
January 13, 2013
Rated 5.0 out of 5.0 by MrGas MrGas2
Excellent Stay and Great Service! A very enjoyable stay.
December 14, 2012
Rated 5.0 out of 5.0 by MrGas My stay for my sons Wedding (K Gasway Jr)
it was great! Next time I will stay longer! Thanks again to all of the staff!
K Gasway Sr
December 13, 2012
Rated 5.0 out of 5.0 by LJYorkPa Excellent Customer Service - Front Desk
Kudos to Kelley and Amanda for providing exceptional customer service every time we visit the Staybridge in Yorktown, Va. They both provide a warm and personal welcome when we walk through the door and recognize us as repeat customers. I also appreciate the upgrade without having to ask. Thank you also to management for providing an additional washer.
November 27, 2012
Rated 5.0 out of 5.0 by HeatherinWV Homey place- great room for big families
We have 6 kids - and we fit in this hotel . It is a bit pricey- but they serve dinner at night and breakfast in the morning. I like the bed set up. I loved that the use of the laundry facilities was complementary. The staff was very nice and helpful.
November 15, 2012
Rated 5.0 out of 5.0 by kwkoolstuff5 Great place to stay, very nice!
We had a wonderful experience, a very nice comfortable place to stay.
October 26, 2012